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HOTEL CARACOL ISLA MUJERES

Property class: 2

Photo gallery for HOTEL CARACOL ISLA MUJERES

A pathway leading to a beach, surrounded by lush greenery and palm trees, with string lights illuminating the path.
An outdoor seating area with a swing set, a round table, and benches.
A modern indoor swimming pool with multiple lounge areas, a covered seating area, and a view of the surrounding greenery.
A hotel room with a bed, ceiling fan, bedside tables, and a view of the pool area.
A room with a bed, a dining table with chairs, a ceiling fan, a window with curtains, a microwave, and a small kitchenette.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk
The current price is NZ$144
includes taxes & fees
9 Nov - 10 Nov

Explore the area

View map
Av. Francisco I. Madero SN, 9981224335, Isla Mujeres, QROO, 77400
  • Place, Miguel Hidalgo
    ‪2 min walk‬
  • Place, North Beach
    ‪3 min walk‬
  • Place, Isla Mujeres Cemetery
    ‪6 min walk‬

Room options

View all photos for Standard Double Room

A hotel room with a bed, ceiling fan, bedside tables, and a view of the pool area.

Standard Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

A hotel room with two beds, a ceiling fan, a window with curtains, and a bedside table.

Family Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Room

A neatly made bed with a dark bedspread, two bedside tables with lamps, and an air conditioning unit above the bed.

Junior Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Isla Mujeres

HOTEL CARACOL ISLA MUJERES places you steps from Isla Mujeres Ferry Terminal and within a short 5-minute stroll of North Beach. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This hotel offers free WiFi in public areas, a 24-hour front desk and a garden. .Attractions within a 10-minute drive of this Centro - Supmza 001 hotel include West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Punta Sur.

What's nearby

  • Miguel Hidalgo - 2 min walk - 0.2 km
  • North Beach - 3 min walk - 0.3 km
  • Faro de Punta Norte - 5 min walk - 0.4 km
  • Parador Fotográfico - 5 min walk - 0.5 km
  • Isla Mujeres Cemetery - 6 min walk - 0.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 114 min drive

Restaurants

  • ‪La Playita Isla Mujeres - ‬3 min walk
  • ‪Luna Grill - ‬1 min walk
  • ‪Los Tacos De Humo - ‬1 min walk
  • ‪El Patio - ‬3 min walk
  • ‪M7 Beach - ‬1 min walk

About this property

HOTEL CARACOL ISLA MUJERES

HOTEL CARACOL ISLA MUJERES offers its guests an outdoor pool and a garden. Public spaces have free WiFi.
  • 13 guestrooms or units
  • Front desk (24 hours)
  • Garden
HOTEL CARACOL ISLA MUJERES offers 13 air-conditioned accommodations, with a hairdryer. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided on a daily basis.

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  • Pool
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4.0 out of 5, Very good, 1,003 reviews
The price is NZ$178
includes taxes & fees
11 Nov - 12 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom

Entertainment

  • TV

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 35.19 per person, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property Registration Number 003-007-007133/2025

We should mention

  • Pool access available from 9:00 AM to 9:00 PM

Property is also known as

Caracol Isla Mujeres
HOTEL CARACOL ISLA MUJERES Hotel
HOTEL CARACOL ISLA MUJERES Isla Mujeres
HOTEL CARACOL ISLA MUJERES Hotel Isla Mujeres

Frequently asked questions

What is the cancellation policy at HOTEL CARACOL ISLA MUJERES?

HOTEL CARACOL ISLA MUJERES offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at HOTEL CARACOL ISLA MUJERES?

As of 7 Nov 2026, prices found for a 1-night stay for 2 adults at HOTEL CARACOL ISLA MUJERES on 9 Nov 2026 start from NZ$144, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to HOTEL CARACOL ISLA MUJERES?

Yep, HOTEL CARACOL ISLA MUJERES is a short 3-minute walk from North Beach.

Does HOTEL CARACOL ISLA MUJERES have a pool?

HOTEL CARACOL ISLA MUJERES has an outdoor pool. The pool is open 9:00 AM to 9:00 PM.

Is there a free airport shuttle available at HOTEL CARACOL ISLA MUJERES?

No, HOTEL CARACOL ISLA MUJERES does not offer an airport shuttle service.

What time are check-in & check-out at HOTEL CARACOL ISLA MUJERES?

Check-in begins at 3:00 PM. Check-out time is 11:30 AM.

Are pets allowed at HOTEL CARACOL ISLA MUJERES?

No, pets are not allowed.

HOTEL CARACOL ISLA MUJERES Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 14 out of 18 reviews
Rating 8 - Good. 2 out of 18 reviews
Rating 6 - Okay. 0 out of 18 reviews
Rating 4 - Poor. 0 out of 18 reviews
Rating 2 - Terrible. 2 out of 18 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the private pool!!!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, lovely garden and comfortable rooms — I definitely recommend it.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice central hotel small and quiet.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and centrally located. Only issue was that the towels were not in good condition. They were clean but looked old. Aside from that, all else was great. I highly recommend it.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Staff was very friendly, room was super clean and comfortable. Hotel is small and private so our stay was pleasant. I recommend this hotel and will definately consider staying here next time I travel to Isla Mujeres.
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice. Clean and good hot water !
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Beautiful room with everything you need (fridge, coffee maker, soaps, TV with Netflix log in). WiFi was good. There were both a ceiling fan and AC. They offer beach towels, but don't have very many, so make sure you ask early or bring your own. All in all the room was very comfortable. Location is good, 10 mins walk to the North beach and 3 min walk from the main street. 3 mins to the ferry terminal. The staff was polite enough, but not very friendly. We felt like we were an annoyance to them, when we should have felt welcome.
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente, volvería a hospedarme
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel muy lindo cómodo y te hace sentir excelente….
Stayed 3 nights in Jun 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

Pésima y terrible experiencia en este hotel.

Pésimo hotel, instalaciones demasiado gastadas, mi mamá sufrió una caída fuerte por no tener señalamientos de escalones, el piso de la entrada es irregular, y al comentarlo con el personal de recepción, no dijeron nada, solo sonrieron. No se puede descansar pues al lado hay un bar ruidoso y la habitación no tiene privacidad, las cortinas no pueden permanecer abiertas ya que se ve toda la habitación por dentro, además de que había muchos moscos. Las fotos del hotel son engañosas, las áreas verdes y la alberca son demasiado pequeñas. En general fue una terrible estancia por el precio que se pagó. Tuvimos que cambiar de hotel al día siguiente y por unos pesos más, tuvimos una estancia maravillosa en otro hotel. Sugerencia no te hospedes si vienes con personas de la tercera edad o niños pequeños.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket trevligt samt prisvärt hotell på Isla Mujeres. Fint och fräscht.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Stayed 2 nights in Jun 2026
Verified review

2/10 Terrible

Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

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