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Hotel Casa Caracol

2.0 star property

Photo gallery for Hotel Casa Caracol

Front of property
Standard Triple Room
TV
TV
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
The current price is NZ$188
includes taxes & fees
25 May - 26 May

Explore the area

View map
8a Miguel Hidalgo Centro - Supmza. 001, Isla Mujeres, QROO, 77400
  • Place, Miguel Hidalgo
    ‪1 min walk‬
  • Place, beach near Centro
    ‪3 min walk‬
  • Place, North Beach
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪82 min drive‬

Room options

View all photos for Basic Room

Basic Room

Basic Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

  • Sleeps 5
  • 2 Double Beds and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Basic Studio Suite, 1 Double Bed

Basic Studio Suite, 1 Double Bed

Basic Studio Suite, 1 Double Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

About the area

Isla Mujeres

At Hotel Casa Caracol you'll be within just a 10-minute stroll of popular attractions like Isla Mujeres Ferry Terminal and North Beach. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, dry cleaning/laundry services and a gift shop. Added amenities include luggage storage. .Near this Centro - Supmza 001 hotel, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Miguel Hidalgo - 1 min walk - 0.0 km
  • beach near Centro - 3 min walk - 0.3 km
  • Isla Mujeres Cemetery - 5 min walk - 0.4 km
  • North Beach - 5 min walk - 0.4 km
  • Faro de Punta Norte - 6 min walk - 0.6 km

Restaurants

  • ‪El Patio - ‬1 min walk
  • ‪Mamma Rosa - ‬1 min walk
  • ‪Los Burritos - ‬2 min walk
  • ‪Los Mariscos De Humo - ‬1 min walk
  • ‪Cafe Mogagua - ‬1 min walk

About this property

Hotel Casa Caracol

Hotel Casa Caracol offers its guests gift shops/newsstands and dry cleaning/laundry services. Public spaces have free WiFi.

This Isla Mujeres hotel is smoke free.

  • 18 guestrooms or units
  • Dry cleaning
  • Front desk (limited hours)
  • Storage area for luggage
  • Gift shop
  • No smoking on site
Hotel Casa Caracol offers 18 accommodations with air conditioning. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower. Housekeeping is offered once per stay and an iron/ironing board can be requested. Housekeeping is provided on a limited basis.

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Hotel Posada Del Mar
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  • Spa
  • Kids’ pool
  • Parking included
3.9 out of 5, Good, 1,000 reviews
The price is NZ$168
includes taxes & fees
24 May - 25 May
Hotel Posada Del Mar

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 32-inch TV

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Casa Caracol

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. No on-site parking is available. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property Registration Number 003-007-006598

We should mention

  • Pets and service animals are not allowed on site.

Frequently asked questions

Are there any beaches close to Hotel Casa Caracol?

Yep, Hotel Casa Caracol is a short 6-minute walk from North Beach.

Is there a free airport shuttle available at Hotel Casa Caracol?

No, Hotel Casa Caracol does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Casa Caracol?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Casa Caracol?

No, pets and service animals are not allowed.

Hotel Casa Caracol Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 10 out of 20 reviews
Rating 8 - Good. 5 out of 20 reviews
Rating 6 - Okay. 4 out of 20 reviews
Rating 4 - Poor. 0 out of 20 reviews
Rating 2 - Terrible. 1 out of 20 reviews

8.6/10

Cleanliness

9.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Barbara

Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly is the only thing going for this hotel. Sheets were filthy Bathroom was covered in mold Walls were paper thin and one could hear everything going on in other rooms and I am not a light sleeper. I wasn’t expecting anything spectacular-but this did not even meet basic 1star experience.
Stayed 1 night in Feb 2026

8/10 Good

Rodney

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
simple basic room, great for one night before leaving, hotel staff did not speak english but were very helpful.
Stayed 1 night in Feb 2026

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time to Isla Mujeres. Nothing planned but walking the streets, people watching, beach hopping and dancing our way through town. Will be back! This hotel was charming and location is perfect.
Stayed 2 nights in Jan 2026

6/10 Okay

Ronaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as the pictures said when you book. No sofa, no dresser, no closet, I had to sleep next to my clothes, considered very expensive for that small room and a bathroom only, no good coffee in the morning, but workers were polite.
Stayed 5 nights in Dec 2025

10/10 Excellent

Marie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is excellent for the price. The location is perfect, it is very clean, and the staff is super nice.
Stayed 2 nights in Dec 2025

8/10 Good

Reid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly,helpful staff. Very clean. Great location in the middle of Hidalgo, among all the restaurants and bars. Playa Norte, is a 3-5 minute walk. This is a budget hotel, but ranks highly in that category.
Stayed 9 nights in Dec 2025

6/10 Okay

GLORIA, SPRING

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Needs to be demolished and start new
Stayed 1 night in Jul 2025

10/10 Excellent

Andrew

They were nice, it was clean and great location
Stayed 4 nights in Apr 2025

6/10 Okay

steven

Liked: Cleanliness, staff & service, amenities
It’s close to everything. It’s better than it was when it was called Sayil Hotel. Two of the four nights a worker or owners child yelled and cried til 10:40-11 pm. Take earplugs. Staff was very nice.
Stayed 4 nights in Apr 2025

8/10 Good

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the space in the room. The Staff was incredible fresh towels. Hanging wet beach stuff and returning it. It was right down town in North Beach area so easy walk to beaches and dinning. We really had fun
Stayed 7 nights in Feb 2025

10/10 Excellent

Lisa van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved it! Apparently I was the first one to book when it got online, and I was welcomed in such a nice and enthusiastic way! All the staff was amazing and super friendly. The location is the best you can imagine, its close to everything, but you dont hear any noice. If I go back to Isla Mujeres, I will definitely stay here again.
Stayed 3 nights in Feb 2025

10/10 Excellent

Necla

Stayed 3 nights in Feb 2025

10/10 Excellent

Vinicius P

Liked: Cleanliness, staff & service, amenities
Quarto básico conforme anúncio. Excelente localização na ilha e funcionários atenciosos.
Stayed 2 nights in Jan 2026

8/10 Good

Marco

Stayed 2 nights in Jan 2026

10/10 Excellent

guilherme

Stayed 1 night in Nov 2025

10/10 Excellent

Carmen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cerca todo, bueno, bonito, la atencion todos muy amables, todo excelente, tiene el espacio correcto y suficiente, nos encanto, regresariamos,
Stayed 1 night in Apr 2025

10/10 Excellent

Fabian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente alojamiento, los encargados fueron muy amables
Stayed 1 night in Apr 2025

10/10 Excellent

Rainier, Cdmx

Stayed 2 nights in Mar 2025

8/10 Good

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sencillo y adecuado.

La locación está perfecta, cerca de todo, buen precio y muy seguro . Las chicas recepción y ama de llaves muy atentas ☺️ sencillo y adecuado .
Stayed 3 nights in Mar 2025