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Izla Beach Front Hotel

4.5 star property
Beachfront hotel with 2 restaurants and full-service spa

Photo gallery for Izla Beach Front Hotel

Front of property
Superior Room, 2 Queen Beds, Bathtub
Superior Room, 2 Queen Beds, Ocean View
Poolside bar
View from property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • All-inclusive
  • Room service
The current price is NZ$286
includes taxes & fees
10 Nov - 11 Nov

Explore the area

View map
Sac Bajo, Fraccionamiento Lagunamar, Isla Mujeres, QROO, 77400
  • Place, Dolphin Discovery
    ‪2 min drive‬
  • Place, Isla Mujeres Ferry Terminal
    ‪11 min drive‬
  • Place, North Beach
    ‪12 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪115 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

9.4 out of 10
Exceptional
(24 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Balcony
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Bathtub, Sea View

Superior Room, 1 King Bed, Bathtub, Sea View

Superior Room, 1 King Bed, Bathtub, Sea View

9.8 out of 10
Exceptional
(14 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Balcony
Private spa tub
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
  • 56 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Ocean View

Superior Room, 2 Queen Beds, Ocean View

Superior Room, 2 Queen Beds, Ocean View

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Balcony
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
  • 57 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

9.2 out of 10
Wonderful
(31 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Balcony
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Queen Beds, Bathtub

Superior Room, 2 Queen Beds, Bathtub

Superior Room, 2 Queen Beds, Bathtub

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Balcony
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
  • 56 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Private Pool, Sea View

Superior Room, 1 King Bed, Private Pool, Sea View

Superior Room, 1 King Bed, Private Pool, Sea View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
Balcony
Private pool
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
  • 57 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

8.8 out of 10
Excellent
(10 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Balcony
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Garden View

Deluxe Room, 2 Queen Beds, Garden View

Deluxe Room, 2 Queen Beds, Garden View

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Balcony
Soundproofed rooms
Individually furnished
Individually decorated
Air-conditioning
Connecting/adjoining rooms available
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

About the area

Isla Mujeres

A luxury stay in Isla Mujeres awaits you at Izla Beach Front Hotel. You'll be 6 km (3.7 mi) from North Beach and 13.5 km (8.4 mi) from Mujeres Beach. Highlights at this beachfront hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and mani/pedis. Sky Lounge is the hotel's own bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and gym. Plus you'll find free Wi-Fi in public areas and a conference centre. Each morning buffet breakfast is served between 7:30 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4.5-property class Isla Mujeres hotel, you'll be 20.6 km (12.8 mi) from Cancun Mall and 26.9 km (16.7 mi) from Langosta Beach.

What's nearby

  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.0 km
  • Dolphin Discovery - 2 min drive - 1.8 km
  • Punta Sur - 9 min drive - 3.9 km
  • Isla Mujeres Ferry Terminal - 11 min drive - 4.6 km
  • North Beach - 12 min drive - 5.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 108 min drive

Restaurants

  • ‪Albatros Beach Club - ‬12 min walk
  • ‪Mar Bella - ‬14 min walk
  • ‪Playa Tiburón - ‬2 min walk
  • ‪Almare, A Luxury Collection Resort, Isla Mujeres - ‬10 min walk
  • ‪Icebar - ‬1 min walk

About this property

Izla Beach Front Hotel

Beachfront hotel with 2 restaurants and full-service spa
Some rates at Izla Beach Front Hotel are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Izla Beach Front Hotel such as an outdoor pool and a fitness centre.

There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This Art Deco hotel also offers a garden and a terrace. Free self parking is available.

This 4.5-star Isla Mujeres hotel is smoke free.

  • 1 building
  • 110 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 2017
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Lift
  • No smoking on site
  • Bar by the pool
Izla Beach Front Hotel offers 110 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. This Isla Mujeres hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The on-site spa has 4 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: USD 20 for adults and USD 11 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Sky Lounge
  • Speciality

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Shared men and women areas
  • Swedish massages

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Built in 2017
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Late-night room service

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20 for adults and from USD 11 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • Pool access available from 8 AM to 8 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Izla Hotel Isla Mujeres
Izla Isla Mujeres
Izla Hotel
Izla Beach Front Hotel Hotel
Izla Beach Front Hotel Isla Mujeres
Izla Beach Front Hotel Hotel Isla Mujeres

Frequently asked questions

What is the cancellation policy at Izla Beach Front Hotel?

Izla Beach Front Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Izla Beach Front Hotel?

As of 8 Nov 2025, prices found for a 1-night stay for 2 adults at Izla Beach Front Hotel on 10 Nov 2025 start from NZ$285.55, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Izla Beach Front Hotel?

Yep, Izla Beach Front Hotel has a free self car park.

Are there any beaches close to Izla Beach Front Hotel?

Yep, Izla Beach Front Hotel is a short 1-minute walk from Shark Beach. Fun beach activities include snorkelling and scuba diving.

Is there a spa on site at Izla Beach Front Hotel?

Yep, there is an onsite spa at Izla Beach Front Hotel. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does Izla Beach Front Hotel have a pool?

Yep, and guests love it! Izla Beach Front Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8 AM to 8 PM.

Does Izla Beach Front Hotel have a waterslide?

No, there is no waterslide at Izla Beach Front Hotel, but Garrafon Natural Reef Park is a short 1-minute walk away.

What luxury perks are available at Izla Beach Front Hotel?

Izla Beach Front Hotel features a full-service spa, an outdoor pool and 2 restaurants. All guestrooms come with premium bedding and late-night room service.

What makes Izla Beach Front Hotel a romantic place to stay?

Couples spa treatments and couples dining, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Izla Beach Front Hotel.

Does Izla Beach Front Hotel serve breakfast?

Yeah, guests quite like the buffet brekkie here! Served daily between 7:30 AM and 11:00 AM, this is the perfect spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Izla Beach Front Hotel?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Izla Beach Front Hotel?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Izla Beach Front Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Izla Beach Front Hotel?

No, pets are not allowed.

Reviews

Izla Beach Front Hotel Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 606 out of 1025 reviews
Rating 8 - Good. 225 out of 1025 reviews
Rating 6 - Okay. 99 out of 1025 reviews
Rating 4 - Poor. 51 out of 1025 reviews
Rating 2 - Terrible. 44 out of 1025 reviews

Reviews

8/10 Good

ALFONSO

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Izla os a nice little hotel.bit has a tiny beach which is unfortunately badly kept, full of stones and sharp pebbles. The sea is incredible, no waves at all, but full of sea grass. You can't walk in more than a couple meters without stepping on slimmy yucky vegetation.
Stayed 1 night in Aug 2025

10/10 Excellent

Ian Conrad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was exactly what I needed. It's a little out of the way but thats what I wanted. The hotel was clean and the accommodations met all of our needs. I would definitely stay at Izla Hotel again
Stayed 6 nights in May 2025

10/10 Excellent

Kayla

Stayed 1 night in Aug 2025

2/10 Terrible

Adrian

Stayed 5 nights in Aug 2025

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff was awesome(ALL OF THEM) BEACH AREA WAS HORRIBLE POOL WAS GOOD, LACK OF EMPLOYEES, TAKES TO LONG FOR FOOD AND DRINKS, TOWELS AND WASH CLOTHS ARE HARD TO GET, WILL NOT STAY AGAIN.
Stayed 4 nights in Jul 2025

4/10 Poor

Mayra

Stayed 4 nights in Jul 2025

4/10 Poor

Mayra

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Food options were poor, not great tasting. Long wait times. We would take 2 hours just the whole process, sitting down ordering food and eating. Too long in my opinion. Pool was deep the whole way. No kid friendly. I would opt out to be an adult only hotel. Some waiters seems to have bad facial expressions and not friendly. Overall would not come back to this hotel again
Stayed 4 nights in Jul 2025

4/10 Poor

Bojan

Travelled with family
Disliked: Amenities
There is a reason why the total package had a discount. Hotel is at best 3 stars. Upon check in room was not available, this is at 3:45pm. They sent us to the restaurant which was a big mistake. Food was terrible at $85+. Around 4:30pm we got the key and asked to go back to check in. One key only for 3 of us and they stated multiple times it will be $10 if you lose it (its a plastic badge key). Certainly no VIP benefit whatsoever. The room is good size with overwhelming muggy smell. No matter how low you set the AC everything inside is wet. None of our clothes would dry no matter where we hanged it. There is no fridge in the room. We had to ask for towels constantly. On two days we had to ask for room to be cleaned after we came back from the beach around 4pm and this is after leaving the green light at the door. Do not get any food options here, its not worth a penny. Luckily we only had breakfast upgrade and after 2 days gave up on that as well. If you are a coffee drinker, good luck. We have been coming to Mexico for well over 20 years, mostly all inclusive which we will no longer do. With this trip we learned that staying on the island for 7 days there are way better options. Each day we ate somewhere else 2-3 meals and other than 1 restaurant all were incredible. We will not return to this hotel but will definitely come back to Isla.
Stayed 7 nights in Jul 2025

10/10 Excellent

Dolores Noemi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Izla Beachfront Hotel was perfect! Great location, super comfy beds, and delicious food—especially the ceviche and fresh breakfast. The beach and pool were peaceful, and the staff were absolutely outstanding—friendly, helpful, and made us feel so welcome!
Stayed 7 nights in Jul 2025

6/10 Okay

Lara

Disliked: Staff & service, property conditions & facilities
B
Stayed 5 nights in Jul 2025

10/10 Excellent

Lisa

Stayed 4 nights in Jul 2025

10/10 Excellent

Jose Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and friendly just complaint is the all-inclusive was crazy expensive. Better to eat outside and drink outside of hotel.
Stayed 3 nights in Jul 2025

8/10 Good

Neil

Travelled with group
Liked: Cleanliness, property conditions & facilities
Pool and beach access was great. The hotel probably doesn’t mist for mosquitoes, they weren’t terrible and we had packed appropriately. 1/2 mile walk to nearest cafe outside the hotel, worth the walk which was pleasant. Not much to see/do close to the hotel.
Stayed 4 nights in Jul 2025

8/10 Good

Monica

Travelled with family
Liked: Cleanliness
Very nice hotel. We enjoyed the adult pool as well as the family pool. We couldn’t thoroughly enjoy the private beach because there was a lot of seaweed. We loved our full ocean view room although they had to replace the tv because it was not working properly and there was no refrigerator even though there was a space clearly meant for it. We asked the reception desk for a refrigerator and they said they would look into it. We never heard back from them. They also offered a currency exchange service however I attempted to exchange currency 3 days consecutively and every time they said they were unable to do so. We stayed for one week and overall it was a very pleasant experience. It was worth having the all inclusive amenity. The food was good and the pool/restaurant staff were wonderful!
Stayed 7 nights in Jul 2025

8/10 Good

JORGE

Stayed 2 nights in Jul 2025

6/10 Okay

Paul

Travelled with group
Stayed 3 nights in Jul 2025

10/10 Excellent

Esteban

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay will certainly book again
Stayed 4 nights in Jun 2025

10/10 Excellent

Brenda

Stayed 5 nights in Jul 2025

8/10 Good

Laura

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Lovely, quiet place. If you’re looking for a spot with lots of amenities this is not for you. It’s a quaint hotel with a small beach area and only a few dining options. Pool area is beautiful but there’s only one for families with kids. Be prepared to venture off to the rest of the island to fill your days. Overall a nice place to stay while vacationing on the island.
Stayed 9 nights in Jul 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Stanley John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers at the resort were awesome!
Stayed 5 nights in Jul 2025

10/10 Excellent

juan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Food
Stayed 5 nights in Jul 2025

8/10 Good

James

Stayed 4 nights in Jul 2025

2/10 Terrible

misty

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
it was a disappointing experience from start to finish. Upon arrival, we were greeted with a room that had a strong chemical smell. It was so unpleasant that we demanded to be moved. Initially, the staff claimed there were no available rooms, but miraculously, one opened up last minute when I mentioned I would be taking it up the ladder.The hotel only offers one complimentary bottle of water daily in your room and there is no bar fridge. While glasses of water are free, you are required to trek to the bar or restaurant to fill them up, which feels unnecessary.When it comes to dining, the options are quite limited. There’s no omelette station as I read about, and just one restaurant and a buffet with a very restricted selection. Most meals were heavy on carbohydrates, and there wasn’t much variety. The bar food options were unimpressive, featuring only burgers, hot dogs, and nachos, which is hardly suitable for a proper meal. I was particularly disappointed to find there was no sausage or bacon served any of our 7 breakfast. The amenities were also underwhelming. The sky lounge pool was shallow and uncomfortable, making it uninviting for a relaxing day. To make matters worse, the hotel bars and lounge close at 10 PM, leaving you with little to do unless you’re willing to venture into downtown. The common areas were sparse, with just two tables at the bar for groups to gather the pool time grout was missing making it uncomfortable to walk in. Also front desk never had change.
Stayed 7 nights in Jul 2025

2/10 Terrible

Columba

Travelled with family and small children
Disliked: Staff & service, amenities
There seemed to be too little staff for the amount of people there. There was only one bartender serving the whole pool. Sometimes you could order food at the bar and sometimes you could not. The buffet in the Izla Café was always the same, it never changed. One time we went to the Numa restaurant and we sat there for about 40+ minutes before having to ask someone if they could please serve us some water. We waited longer than that to get our order taken and we waited about an hour for our food. We sat at 8:50 and we left close to 11p.m. That same night there were 2 other families there in the restaurant with us and at some point one of the families complained about waiting so long to be served not only at Numa but all throughout the hotel. I still dont understand how this is rated at almost 5 stars. My family and I ended up wanting to be anywhere else except the hotel. We paid for an inclusive hotel to be able to relax there. The beach side isn't great, as it is full of sea grass, there is only one little place where you can be, everything else has sea grass. Our trip was amazing but the hotel stay was really awful! K
Stayed 6 nights in Jul 2025