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Rustic Hotel Isla Mujeres

Property class: 2

Photo gallery for Rustic Hotel Isla Mujeres

An aerial view of a coastal town with a marina, buildings, and a beach.
A bathroom with a large white sink, a mirror, and a towel hanging on the wall.
A sign for Rustic Hotel with a rustic design, a door, and a small outdoor area with a stone border.
A reception area with a check-in desk, a wall with a geometric pattern, a staircase, and a sign indicating room numbers 101-103.
Two single beds with white linens and blue pillows, a wooden headboard, and a beach-themed painting on the wall.

Reviews

7.4 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$86
includes taxes & fees
7 Oct - 8 Oct

Explore the area

View map
Av. Francisco I. Madero 8, Isla Mujeres, QROO, 77400
  • Place, Miguel Hidalgo
    ‪2 min walk‬
  • Place, North Beach
    ‪3 min walk‬
  • Place, Isla Mujeres Cemetery
    ‪6 min walk‬

Room options

View all photos for Queen Bed Suite

A neatly made bed with white linens and a single patterned pillow, flanked by two nightstands with a simple design.

Queen Bed Suite

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Bed Suite with Balcony

A neatly made bed with white linens and a red accent pillow, a wooden headboard, and a small bedside table.

Queen Bed Suite with Balcony

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Bed Suite with Balcony

A bedroom with a bed, a macrame curtain, a painting, and a view through the window.

King Bed Suite with Balcony

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Bed Suite

Two single beds with white linens and teal pillows, a wooden headboard, a nightstand, and a wall-mounted power outlet.

Double Bed Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Isla Mujeres

Rustic Hotel Isla Mujeres places you steps from Isla Mujeres Ferry Terminal and within a short 5-minute stroll of North Beach. Highlights at this hotel include in-room free WiFi and Smart TVs. .This smoke-free hotel offers free WiFi in public areas and luggage storage. .With a stay at this Centro - Supmza 001 hotel, you'll be 0.6 km (0.4 mi) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Miguel Hidalgo - 2 min walk - 0.2 km
  • North Beach - 3 min walk - 0.3 km
  • Faro de Punta Norte - 5 min walk - 0.4 km
  • beach near Centro - 5 min walk - 0.5 km
  • Isla Mujeres Cemetery - 6 min walk - 0.6 km

Restaurants

  • ‪La Playita Isla Mujeres - ‬2 min walk
  • ‪Luna Grill - ‬1 min walk
  • ‪Isla Burger - ‬3 min walk
  • ‪Los Tacos De Humo - ‬1 min walk
  • ‪Michirenita - ‬1 min walk

About this property

Rustic Hotel Isla Mujeres

Public spaces have free WiFi.

This Isla Mujeres hotel is smoke free.

  • 15 guestrooms or units
  • Front desk (limited hours)
  • Storage area for luggage
  • No smoking on site
Rustic Hotel Isla Mujeres offers 15 accommodations with air conditioning. 32-inch Smart televisions come with digital channels.

Bathrooms include a shower. This Isla Mujeres hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is offered once per stay and change of towels can be requested. Housekeeping is provided on a limited basis.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Housekeeping (once per stay)

Accessibility

  • No lift
  • Tile flooring in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. 

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

Are there any beaches close to Rustic Hotel Isla Mujeres?

Yep, Rustic Hotel Isla Mujeres is a short 3-minute walk from North Beach.

How much does it cost to stay at Rustic Hotel Isla Mujeres?

As of 6 Oct 2026, prices found for a 1-night stay for 2 adults at Rustic Hotel Isla Mujeres on 7 Oct 2026 start from NZ$86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Rustic Hotel Isla Mujeres?

No, Rustic Hotel Isla Mujeres does not offer an airport shuttle service.

What time are check-in & check-out at Rustic Hotel Isla Mujeres?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Rustic Hotel Isla Mujeres?

No, pets are not allowed.

Rustic Hotel Isla Mujeres Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 19 out of 43 reviews
Rating 8 - Good. 7 out of 43 reviews
Rating 6 - Okay. 7 out of 43 reviews
Rating 4 - Poor. 3 out of 43 reviews
Rating 2 - Terrible. 7 out of 43 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very good. It didn’t have a fridge and the bathroom was small. But very good experience.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my time at the rustic hotel, its location was perfect just minutes from the ferry, a couple blocks to the beach and a couple blocks from the Main Street. Everything I needed during my time on the island was within walking distance. The room was clean and the staff was super friendly.
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente!!
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Good for a quick stay. Don’t expect much. Clean, simple and convenient! Perfect for a quick weekend stay. Staff pretty much leave you alone. No one really helps. They aren’t even there much. There was a lady at the desk once or twice but she didn’t even look up form her phone to acknowledge us. No towels or blankets.
Stayed 2 nights in Apr 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities
Our shower tap was broken. It wasnt coming the water. When ı Said ı want to change mu room, they didn’t care about it and they just focused the tap, aldı second day when ı took shower ,the water vur of in middle of my shower, my husband fixed but still the water wasnt come too much,.also they didn’t come to my room for cleaning , I don’t know why
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Disliked: Amenities
When we got there, the WiFi was down so no WiFi during the stay. No toilet paper in the room, they cleaned the toilet but was not fully rinsed, some detergent was left on the toilet seat. Mosquitoes in the room. Front desk staff was friendly and helpful!
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, amenities
Bathroom did not have a knob installed and I could not access the bathroom after I closed the door. Took 4 hours to gain access. It was a known issue before I checked in. Room was not very clean
Stayed 3 nights in Dec 2025
Verified review

6/10 Okay

Disliked: Amenities
The front desk staff was courteous. When I arrived in the room there was no toilet paper. The beds only have thin sheets ( no blankets). I arrived on a Wednesday and my room wasn't cleaned until Sunday. I had requested and spoke with the front desk each morning about it and they promised it would be clean (it wasn't) the towels were crisp, not soft. I do not recommend this place if you're staying more than 1 maybe 2 nights
Stayed 7 nights in Dec 2025
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Property conditions & facilities
I know you get for what you pay for, and I wasn’t expecting a 5 star hotel but… I only stayed 1 night in this place. There was no hot water coming out of the shower and no type of water pressure. The door to the bathroom would not close. I spoke with the front desk about my concern and they said they would try to move me to a different room. One room they checked had no A/C so they checked another room. The second room had the same problem (no hot water) I asked if I could just change hotels and get a refund for the days I wouldn’t be there. I was told they couldn’t do it and would need to call Expedia for a refund. I called Expedia and they said they would need to reach out to the hotel first. I told them I would be changing hotels regardless for the remainder of my stay and they said they understood . I was told they would get back to me about a refund. I received an email the next day saying I would not be refunded because the hotel didn’t want to refund me. I would not recommend this hotel. Only thing good about this place is the A/C .
Stayed 4 nights in Jun 2026
Verified review

4/10 Poor

TV didn’t work, which was a bumper since we wanted to unwind after a long day of exploring. Room only had one night stand, and no table. Did have a closet, the vault didn’t work. Bathroom was really small. I am 5 foot 9 inches and I barely was able to sit on the toilet with my knees hitting the wall. Shower was also awkwardly small. I had to put our bathroom stuff on top of the toilet water tank since the small glass shelve above the sink, wasn’t mounted properly/loose. Also a few of locals were getting drunk in front of the hotel. My wife and I could hear them talk bad about the tourists. Would have been nice to have the TV working, so we didn’t have to hear those drunks.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
The staff was so kind, helpful and welcoming, but in fairness to other travelers I'm sharing my unfavorable opinion of the stay. The room was clean but very spare, just one very bright overhead light with the switch by the door necessitating my phone light to see my way back to the bed. There were no windows except onto the interior public hallway also brightly lit, and no public space to sit or get fresh air. The room is claustrophobic, all white with a single white sheet for comfort at night. Needing air I sat on the doorstoop at night, directly into someone's spilled beer. The bed is hard, so if you have fibromyalgia like me it's a nightmare: I hurt all over today and barely slept. The safe was broken also. The room was inexpensive but not worth it: I regret not just leaving before it got too late. I feel badly leaving this review because the young couple running the place was so wonderful and I'm reluctant to hurt anyone's small business, but if I'd had this info ahead of time I would have chosen a different hotel. It might be fine for young travelers needing a very basic crash pad though! Owners: please place a bedside light and provide a blanket, and perhaps a chair or bench outside of the entry to prevent midnight beer-sitting on the stoop!
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here! We booked 3 nights here, 1st we arrived the door to our room was wide open, the room was not clean there was paint on the sheets, a pubic hair in the drawer, & the bathroom smelled of sewage as soon as you turned the fan on, in the morning we told reception about the issue and we recorded the whole conversation to which she called the owner & come to find out that room was not supposed to be booked at all for that issue & they had overbooked their hotel & put us in a room that was not supposed to be booked so they told us they would transfer one nights stay & give us another room with a bigger bed. when we went to change rooms the bed was not any bigger & i had to go get upset again for them to give us another room as we had booked room with 2 beds as we had 3 ppl staying, finally got a king size bed even though still not acceptable for 3 ppl, then the next day we had to move rooms again, every day we had to say we have not recieved the etransfer yet where is it? it was always we will send it shortly, we had to waste every day around 2 pm to change rooms the last day we came back the maid had left our door wide open w/ our luggage, passports in there(safes dont work)i was livid & said i want at least 50% of money back! Checkout day still no money but employee gave us some of his cash as i was calling cops & said i dont want trouble send it back when u recieve refund from expedia, owner declined to refund us on expedia! We are still owed about $700 mxn!
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La verdad nos atendieron súper bien. Rubén en recepción muy atento, nos dio muy buena recomendaciones y nos apoyó en todo lo que necesitamos. Excelente opción, esperamos volver pronto.
Stayed 3 nights in Jun 2026
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
En general no esta bien mantenido, toallas sucias, sabanas con manchas, puerta en nuestra habitación estaba rota si cerrarse, en general falta mantenimiento
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación Habitación limpia y segura Si volveria
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación cerca de la playa
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación a unos 2 min caminando de ultramar, 10 min de playa norte caminando, el personal fue amable.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar y muy buena ubicación, A dos minutos caminando del ferry y unos 10 minutos caminando a playa norte 👌
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
Excelente ubicación
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
La TV muy antigua y ni siquiera la pudimos ver.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Hotel céntrico, cómodo, limpio. Perfecto para estancias cortas.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Bra tryck i duschen.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Muy amables y excelente ubicación.
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

La habitación es pequeña pero limpia y confortable. La ubicación es lo mejor del hotel a 2 cuadras de la terminal de ultramar y cerca de playa norte
Stayed 1 night in Dec 2025