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Mandarin Oriental Bosphorus, Istanbul

Photo gallery for Mandarin Oriental Bosphorus, Istanbul

A serene pool area with a clear view of the sunset over the water, surrounded by modern buildings.
Property video
A modern hotel lobby with a curved glass wall, seating areas, and a view of a lush garden.
A modern hotel lobby with a reception desk, seating area, and a large chandelier.
A table set for a meal with various dishes, a drink, and a view of the water.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$1,933
includes taxes & fees
13 Sept - 14 Sept

Explore the area

View map
MUALLIM NACI AVENUE NO 62, Istanbul, 34345
  • Place, Bosphorus
    ‪1 min walk‬
  • Place, Bosphorus Bridge
    ‪13 min walk‬
  • Place, Yildiz
    ‪20 min walk‬
  • Airport, Istanbul (IST)
    ‪40 min drive‬

Room options

View all photos for Superior King Room

A modern hotel room with a large bed, a desk, and a view of the outdoors.

Superior King Room

9.0 out of 10
Wonderful
(2 reviews)
  • 67 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

A modern hotel room with a large bed, bedside tables, a glass coffee table, and a view of greenery outside.

Deluxe Room, 1 King Bed

7.4 out of 10
Good
(3 reviews)
  • 45 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Bosphorus King Room

A hotel room with two beds, a sofa, a glass coffee table, and a view of the outside balcony.

Deluxe Bosphorus King Room

  • 50 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Mandarin King Room

A hotel room with a large bed, a sitting area with a glass table, and a view of a landscaped garden.

Mandarin King Room

8.6 out of 10
Excellent
(4 reviews)
  • 60 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Mandarin Bosphorus King Room

A balcony with a view of a modern building and a body of water.

Mandarin Bosphorus King Room

  • 54 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite (Bosphorus)

A balcony with a view of the sea, a dining area with a table and chairs, and a modern building in the background.

Junior Suite (Bosphorus)

  • 77 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for One Bedroom Bosphorus Suite

A modern living room with a television, seating, a glass coffee table, and a view of the sea.

One Bedroom Bosphorus Suite

  • 105 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Twin Room

A modern hotel room with a large bed, a desk, and a view of the outdoors.

Superior Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • 67 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Bosphorus Twin Room

A hotel room with two beds, a sofa, a glass coffee table, and a view of the outside balcony.

Deluxe Bosphorus Twin Room

  • 50 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Mandarin, Twin Room

A hotel room with a large bed, a sitting area with a glass table, and a view of a landscaped garden.

Mandarin, Twin Room

  • 60 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Mandarin Bosphorus Twin Room

A balcony with a view of a modern building and a body of water.

Mandarin Bosphorus Twin Room

  • 54 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Oriental Bosphorus Suite - 2 Bedrooms

A modern hotel room with a dining area, large windows, and a view of the city.

Oriental Bosphorus Suite - 2 Bedrooms

  • 141 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Mandarin Bosphorus Suite

A balcony with a view of the sea and a bridge, furnished with a sofa, chairs, and a table.

Mandarin Bosphorus Suite

  • 171 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Naile Sultan Bosphorus)

A hotel room with a large bed, a TV, a desk, and a view of the sea.

Suite (Naile Sultan Bosphorus)

  • 322 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Two-Bedroom Bosphorus Suite

A modern living room with a television, seating, a glass coffee table, and a view of the sea.

Two-Bedroom Bosphorus Suite

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Two-Bedroom Bosphorus Suite

A modern living room with a television, seating, a glass coffee table, and a view of the sea.

Two-Bedroom Bosphorus Suite

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room

A modern hotel room with a large bed, a desk, and a view of the outdoors.

Family Room

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

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About the area

Istanbul

A luxury stay in the heart of Istanbul awaits you at Mandarin Oriental Bosphorus, Istanbul. Within steps you'll find Bosphorus and Bosphorus Bridge within a 15-minute stroll. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include Thai massages, body wraps and mani/pedis. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the indoor swimming pool, gym, kids' club and Turkish bath/hammam. Plus you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. Each morning buffet breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 5-property class Beşiktaş hotel include Taksim Square and Ciragan Palace.

What's nearby

  • Bosphorus - 1 min walk - 0.1 km
  • Bosphorus Bridge - 13 min walk - 1.1 km
  • Yildiz - 20 min walk - 1.7 km
  • Ortaköy Mosque - 20 min walk - 1.7 km
  • Ortaköy Square - 20 min walk - 1.7 km

Getting around

  • Nispetiye Station - 4 min drive
  • Beyoglu Station - 8 min drive
  • Sabiha Gokcen International Airport (SAW) - 50 min drive

Restaurants

  • ‪Boáz Restaurant & Bar - ‬2 min walk
  • ‪Oligark İstanbul - ‬3 min walk
  • ‪Oligark Wine & Dine - ‬3 min walk
  • ‪Kuruçeşme Kahvesi - ‬4 min walk
  • ‪Korto Restaurant - ‬4 min walk

About this property

Mandarin Oriental Bosphorus, Istanbul

Mandarin Oriental Bosphorus, Istanbul offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There are 9 meeting rooms available. A children's pool, a fitness centre, and a sauna are also featured at the luxury Mandarin Oriental Bosphorus, Istanbul. Free self parking is available.

This 5-star Istanbul hotel is smoke free.

  • 100 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Conference rooms
  • Built in 2021
  • Deli
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
Mandarin Oriental Bosphorus, Istanbul offers 100 air-conditioned accommodations with minibars and espresso makers. Memory foam beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Premium satellite televisions are provided. Bathrooms include bathrobes, slippers, hairdryers and toothbrushes and toothpaste.

This Istanbul hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and free newspapers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 10 treatment rooms. Services include Thai massages, facials, body wraps and body scrubs. The spa is equipped with Turkish bath/hammam. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 65 for adults and EUR 32.50 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Children's club
  • Children's pool
  • Designer stores
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 9 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Ceiling hoist
  • Doorbell and phone notification
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2021
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mandarin Oriental Bosphorus, Istanbul

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 100.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 65 for adults and from EUR 32.50 for children
  • Rollaway bed fee: EUR 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, American Express and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 22464

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Mandarin Oriental Bosphorus
Mandarin Oriental Bosphorus Istanbul
Mandarin Oriental Bosphorus, Istanbul Hotel
Mandarin Oriental Bosphorus, Istanbul Istanbul
Mandarin Oriental Bosphorus, Istanbul Hotel Istanbul

Frequently asked questions

What is the cancellation policy at Mandarin Oriental Bosphorus, Istanbul?

Mandarin Oriental Bosphorus, Istanbul offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mandarin Oriental Bosphorus, Istanbul?

As of 8 Sept 2026, prices found for a 1-night stay for 2 adults at Mandarin Oriental Bosphorus, Istanbul on 13 Sept 2026 start from NZ$1,933, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mandarin Oriental Bosphorus, Istanbul?

Yep, Mandarin Oriental Bosphorus, Istanbul has a free self car park.

Is there a spa on site at Mandarin Oriental Bosphorus, Istanbul?

Yep, there is an onsite spa at Mandarin Oriental Bosphorus, Istanbul. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Mandarin Oriental Bosphorus, Istanbul have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Mandarin Oriental Bosphorus, Istanbul?

Mandarin Oriental Bosphorus, Istanbul features a full-service spa, an outdoor pool and an indoor pool. All guestrooms come with memory foam beds, premium bedding and 24-hour room service.

What makes Mandarin Oriental Bosphorus, Istanbul a romantic place to stay?

A champagne service and a lounge bar, as well as memory foam beds in the guestrooms, all help set the scene for a romantic weekend at Mandarin Oriental Bosphorus, Istanbul.

Is Mandarin Oriental Bosphorus, Istanbul family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Mandarin Oriental Bosphorus, Istanbul is a hit with families.

Does Mandarin Oriental Bosphorus, Istanbul serve breakfast?

Yeah, buffet brekkie is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Mandarin Oriental Bosphorus, Istanbul?

No, Mandarin Oriental Bosphorus, Istanbul does not offer an airport shuttle service.

Is there a bar or restaurant at Mandarin Oriental Bosphorus, Istanbul?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Mandarin Oriental Bosphorus, Istanbul?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mandarin Oriental Bosphorus, Istanbul?

No, pets and service animals are not allowed.

Mandarin Oriental Bosphorus, Istanbul Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 75 out of 89 reviews
Rating 8 - Good. 7 out of 89 reviews
Rating 6 - Okay. 2 out of 89 reviews
Rating 4 - Poor. 2 out of 89 reviews
Rating 2 - Terrible. 3 out of 89 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Sevket

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is fantastic
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at the Mandarin!
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely loved staying at MO Bosphorus Istanbul, cannot wait to come back soon! Views are stunning!
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Niki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing for business and leisure
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Amir Abbas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel

One of the best in istanbul
Stayed 2 nights in Nov 2021
Verified review

8/10 Good

Lusika

Liked: Cleanliness, amenities, property conditions & facilities
i love 'mo is my happy place
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Ehab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It’s a resort in the middle of the busy Istanbul

Very beautiful and luxurious hotel, on the phosphorus had a lot of restaurants and great food and a great view Rooms are spacious nicely decorated , staff are very helpful, speaks multiple languages and very professional Easy access to all touristic areas
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Petr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Amazing breakfast. Friendly personnel. Thank you
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Abdulla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Accommodation Ever

The stay in this hotel is Exceptional.. Thank you Mr serkan and Ms Meryam and special thanks to the best duty manager Ms Neşe... i stayed 6 nights it was so fantastic everything was clean and all staff was friendly and helpful ❤❤❤❤
Stayed 3 nights in Jan 2022
Verified review

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in May 2022
Verified review

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent quality
Stayed 5 nights in Jul 2023
Verified review

10/10 Excellent

Carmelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Makiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deniz at the bell desk was very helpful and professional. I am looking forward to coming back to this property.
Stayed 4 nights in Feb 2022
Verified review

10/10 Excellent

Selcuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super

Super
Stayed 1 night in May 2025
Verified review

10/10 Excellent

vicente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and service I receive a small room with out work desk but I have the proper room next day with very good attention. Thanks to BERRU for the hospitality and efficient service.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Mohammad

Liked: Cleanliness
Nice
Stayed 3 nights in Oct 2023
Verified review

8/10 Good

natalia

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff is excellent, but their dining option is just ok. The restaurants are on thesubleese( as I understand)and don't stand up to the quality of the hotel, the service there is terrible.
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Lemane Bridgman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heavenly experience

It was amazing. The staff was outstanding in their efforts to make sure that I was happy during my stay. Very professional; most polite and friendly. The room was always kept immaculately clean.
Stayed 4 nights in Sep 2023
Verified review

10/10 Excellent

Beni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional Stay

One of the best experiences i’ve ever had in my life. Stayed for my wife’s birthday, they made it exceptional and unforgettable. Staff was splendid from the first minute till the end. Surprises, help, joy & gift to my little son.. they simply made everything possible. Best SPA ever.! Definitely come back again for longer stays. Magnificent time at the hearth of Bosphorus..
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My families stay at the Mandarin Oriental Bosphorus was nothing short of exceptional. From arrival to departure, the staff were impeccable - gracious, attentive, and always ready to assist with poise and professionalism. The shisha lounge, perched along the Bosphorus, was a true highlight - offering a serene atmosphere, refined service, and breath-taking views that elevate the entire experience. It’s the perfect place to unwind as the city glows at dusk. Novikov was equally impressive - delivering a sophisticated fusion of Asian and Mediterranean flavors in an elegant, vibrant setting. A flawless blend of luxury, comfort, and service.
Stayed 3 nights in Mar 2025
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

Choose another hotel

Despite the golden status, the hotels did not provide a gift bottle of wine and welcome drinks as stated at the time of booking, even after reminding the manager. I don't need your wine, it's just that if you're not ready to do something, don't write it in the booking voucher.
Stayed 2 nights in May 2024
Verified review

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not a pleasant one. This is a machine to suck money and not to return anything to the customer.
Stayed 1 night in Dec 2022
Verified review

2/10 Terrible

Abdulaziz

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I recently booked the Discover Istanbul Package, which included the hammam treatment and a bottle of wine. Unfortunately, the hammam appointment was never booked for me despite my email request, and the wine was also not provided upon arrival. In addition, when the housekeeper serviced my room, he did not replace the used wine and champagne glasses, leaving me without any clean ones throughout my stay. After checking into my room, I also experienced a water leakage issue that remained unresolved despite reporting it. These repeated service lapses were disappointing, especially for a hotel of your standard. I believe the staff could benefit from additional training to ensure they uphold the name and reputation of the hotel properly. I share this feedback in good faith, as I genuinely believe this property has great potential and deserves to deliver the level of excellence its name represents.
Stayed 2 nights in Oct 2025
Verified review

2/10 Terrible

Verified traveller

AN ABSOLUTE DISAPPOINTMENT

The worst service for a five star hotel! Absolutely shameful. Stay away if you’re expecting five star service. The worst service you can expect. You will be disappointed in every way if you’re expecting mandarin quality! The Most careless and reckless hotel staff I have ever come across. Complete waste of money unfortunately. No one cares about their responsibilities in this hotel. They need a complete overhaul of management and staff.
Stayed 8 nights in Jun 2024
Verified review

10/10 Excellent

Daniels

Liked: Staff & service, amenities, property conditions & facilities
My stay at Mandarin Oriental Istanbul was a mixed bag of good and bad. I will start with good: property is well kept and has great location, staff is polite, property has few good dinning options. However, there are significant issues that must be fixed to earn 5 stars. First of all when I booked my stay reservation offered free upgrade. Upon arrival there were rooms for upgrade but for extra charge. Classic bait and switch. Second of all, I was not allowed as a hotel guest to eat in Novikov although the place was empty and had plenty of seats available. Restaurant made me order deserts and sent to my room instead. Inconvenient to say the least when you try to have a good time and willing to spend money for it. Hope management takes necessary steps to handle the ongoing issues with the hotel.
Stayed 3 nights in Sep 2024