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Park Hyatt Istanbul Macka Palas - Boutique Class

Hotel with 3 restaurants, steps from Macka Park

Photo gallery for Park Hyatt Istanbul Macka Palas - Boutique Class

Suite (Park Spa Suite) | In-room dining
Property video
Exterior
Seasonal outdoor pool
Balcony

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Gym
The current price is NZ$654
includes taxes & fees
14 Jan - 15 Jan 2026

Explore the area

View map
Tesvikiye, Bronz Sokak No. 4 Sisli, Istanbul, Istanbul, 34037
  • Place, Macka Park
    ‪1 min walk‬
  • Place, City's Nişantaşı Shopping Center
    ‪7 min walk‬
  • Place, Lutfi Kirdar Convention and Exhibition Centre
    ‪7 min walk‬
  • Airport, Istanbul (IST)
    ‪37 min drive‬

Room options

View all photos for Suite, 1 King Bed (Park)

Suite, 1 King Bed (Park)

Suite, 1 King Bed (Park)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
Separate bath and shower
Rainfall showerhead
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.6 out of 10
Exceptional
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Separate bath and shower
Rainfall showerhead
Bathrobes
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Separate bath and shower
Rainfall showerhead
Bathrobes
  • 55 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 2 Single Beds, Terrace

Suite, 2 Single Beds, Terrace

Suite, 2 Single Beds, Terrace

Highlights

Deck/patio
Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

Suite, 1 King Bed, Terrace

Highlights

Deck/patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite (Park)

Executive Suite (Park)

Executive Suite (Park)

10.0 out of 10
Exceptional
(1 review)

Highlights

Deck/patio
Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
  • 100 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Diplomatic Suite

Diplomatic Suite

Diplomatic Suite

Highlights

Deck/patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
  • 110 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Palazzo Suite

Palazzo Suite

Palazzo Suite

Highlights

Deck/patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Premium bedding
  • 250 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Separate bath and shower
Rainfall showerhead
Bathrobes
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Park Spa Suite)

Suite (Park Spa Suite)

Suite (Park Spa Suite)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
Separate bath and shower
Rainfall showerhead
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the area

Istanbul

Park Hyatt Istanbul Macka Palas - Boutique Class places you in the centre of Istanbul, within a short 5-minute stroll of Macka Park and Cemal Resit Rey Concert Hall. Highlights at this hotel include 3 restaurants, a full-service spa and a 24-hour gym. .A pampering day can include deep-tissue massages, hot stone massages and detox wraps along with access to the sauna and steam room. The restaurant, Lounge At Part Hyatt, serves international cuisine and is open for breakfast, lunch and dinner. The Wine Lounge is the hotel's own wine bar. Enjoy the gym, Turkish bath/hammam, sauna and seasonal outdoor swimming pool. Meeting rooms and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Each morning cooked-to-order breakfast is served between 7:30 AM and 11:00 AM. There's also valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this Şişli hotel include Tesvikiye Mosque and City's Nişantaşı Shopping Center.

What's nearby

  • Macka Park - 1 min walk - 0.1 km
  • Istanbul Congress Center - 5 min walk - 0.5 km
  • City's Nişantaşı Shopping Center - 7 min walk - 0.6 km
  • Lutfi Kirdar Convention and Exhibition Centre - 7 min walk - 0.6 km
  • American Hospital - 10 min walk - 0.9 km

Getting around

  • Mecidiyekoy Station - 3 min drive
  • Maçka Cable Car Station - 4 min walk
  • Sabiha Gokcen International Airport (SAW) - 63 min drive

Restaurants

  • ‪Cipriani - ‬1 min walk
  • ‪Nusr-Et Burger - ‬2 min walk
  • ‪St. Regis Brasserie - ‬1 min walk
  • ‪Spago Istanbul by Wolfgang Puck - ‬1 min walk
  • ‪Develi - ‬1 min walk

About this property

Park Hyatt Istanbul Macka Palas - Boutique Class

Hotel with 3 restaurants, steps from Macka Park
Park Hyatt Istanbul Macka Palas - Boutique Class offers its guests a full-service spa, a sauna, and a 24-hour fitness centre. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi and wired Internet are free in public spaces.

A business centre and meeting rooms are available. A seasonal outdoor pool, spa services, and a terrace are also featured at the business-friendly Park Hyatt Istanbul Macka Palas - Boutique Class. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Istanbul hotel is smoke free.

  • 1 building
  • 90 guestrooms or units
  • 8 levels
  • 3 dining venues
  • Conference rooms
  • Manager's reception (free)
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
Park Hyatt Istanbul Macka Palas - Boutique Class offers 90 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. Housekeeping is provided on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

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The St. Regis Istanbul
  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.7 out of 5, Exceptional, 262 reviews
The price is NZ$761
includes taxes & fees
6 Jan - 7 Jan 2026
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (EUR 55 per day)
  • Covered valet parking on site (EUR 55 per day; includes in/out privileges)
  • Limited on-site parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: EUR 36 to 36 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Cipriani
  • Kalimera Istanbul
  • Lounge At Part Hyatt
  • Nur-Et Macka Palas
  • The Wine Lounge

Things to do

  • 24-hour gym
  • Art gallery
  • Designer stores
  • Full-service spa
  • Sauna
  • Seasonal outdoor pool
  • Shopping centre
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast at Nusr-Et restaurant.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Park Hyatt Istanbul Macka Palas - Boutique Class

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 50.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately EUR 36 to 36 per person
  • Airport shuttle fee: EUR 210 per vehicle (one-way, maximum occupancy 3)
  • Covered self-parking fee: EUR 55 per day
  • Valet parking fee: EUR 55 per day (in/out privileges)
  • Rollaway bed fee: EUR 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation.

Property Registration Number 10000

We should mention

  • The seasonal pool will open in May and close in October.
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hyatt Macka Palas Boutique Class
Hyatt Macka Palas Boutique Class Hotel
Park Hyatt Istanbul Macka Palas Boutique Class
Park Hyatt Istanbul Macka Palas Boutique Class Hotel
Park Hyatt Palas Boutique Class Hotel
Park Hyatt Palas Boutique Class
Park Hyatt Palas Class
Park Hyatt Istanbul Macka Palas Boutique Class
Park Hyatt Istanbul Macka Palas - Boutique Class Hotel
Park Hyatt Istanbul Macka Palas - Boutique Class Istanbul
Park Hyatt Istanbul Macka Palas - Boutique Class Hotel Istanbul

Frequently asked questions

What is the cancellation policy at Park Hyatt Istanbul Macka Palas - Boutique Class?

Park Hyatt Istanbul Macka Palas - Boutique Class offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Park Hyatt Istanbul Macka Palas - Boutique Class?

As of 16 Dec 2025, prices found for a 1-night stay for 2 adults at Park Hyatt Istanbul Macka Palas - Boutique Class on 14 Jan 2026 start from NZ$654.40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Park Hyatt Istanbul Macka Palas - Boutique Class?

Yep, Park Hyatt Istanbul Macka Palas - Boutique Class has a covered self car park for EUR 55 per day. A self car park is also available, for a fee. Onsite parking is limited (max 1 space per unit).

Are there any beaches close to Park Hyatt Istanbul Macka Palas - Boutique Class?

The closest beach to Park Hyatt Istanbul Macka Palas - Boutique Class is Florya Beach (19.1 km).

Is there a spa on site at Park Hyatt Istanbul Macka Palas - Boutique Class?

Yep, there is an onsite spa at Park Hyatt Istanbul Macka Palas - Boutique Class. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body scrubs and facials, as well as deep-tissue massages.

Does Park Hyatt Istanbul Macka Palas - Boutique Class have a pool?

Park Hyatt Istanbul Macka Palas - Boutique Class has a seasonal outdoor pool. The pool is open from May to October.

What makes Park Hyatt Istanbul Macka Palas - Boutique Class a romantic place to stay?

Couples spa treatments and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Park Hyatt Istanbul Macka Palas - Boutique Class.

Is Park Hyatt Istanbul Macka Palas - Boutique Class family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Park Hyatt Istanbul Macka Palas - Boutique Class is a hit with families.

Does Park Hyatt Istanbul Macka Palas - Boutique Class serve breakfast?

You bet, cooked-to-order brekkie is offered daily between 7:30 AM and 11:00 AM.

Is there a free airport shuttle available at Park Hyatt Istanbul Macka Palas - Boutique Class?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Park Hyatt Istanbul Macka Palas - Boutique Class?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Park Hyatt Istanbul Macka Palas - Boutique Class?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Park Hyatt Istanbul Macka Palas - Boutique Class?

No, pets and service animals are not allowed.

Park Hyatt Istanbul Macka Palas - Boutique Class Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 227 out of 290 reviews
Rating 8 - Good. 43 out of 290 reviews
Rating 6 - Okay. 9 out of 290 reviews
Rating 4 - Poor. 3 out of 290 reviews
Rating 2 - Terrible. 8 out of 290 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vijay, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Location is perfect. Quiet and everything accessible, super attentive staff. The building is an architectural gem, super experience!
Stayed 2 nights in Sep 2025

10/10 Excellent

Salim, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the experience the staff the property and all
Stayed 3 nights in Aug 2025

10/10 Excellent

Vivian

Stayed 3 nights in Jul 2025

10/10 Excellent

Claudia

Stayed 3 nights in Jun 2025

10/10 Excellent

ALI

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

10/10 Excellent

Salim Abou, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park hayat Macka palace is a fantastic hotel with best location and amazing vibes . Rooms spacious and beautiful. Staff professional and friendly . Is well recommended for best experience
Stayed 1 night in Mar 2025

10/10 Excellent

Saloni

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Close to shopping, restaurants and plenty to do in the area. Staff were very good, very helpful.
Stayed 3 nights in Mar 2025

10/10 Excellent

Vivek

Outstanding hotel property with world class service.
Stayed 1 night in Jan 2025

10/10 Excellent

Beatriz

Travelled with family
Wonderful staff and hotel. Thanks for everything
Stayed 2 nights in Jan 2025

10/10 Excellent

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home away from home

From the very early check in to the very late check out, the staff at Macka Palas was outstanding. I was celebrating my 50th with my closest friends and we had a blast. The staff was always so helpful, efficient, caring and had a mating attention to detail. I can only recommend this hotel, it really feels like home away from home.
Stayed 3 nights in Sep 2024

10/10 Excellent

Katia

Liked: Amenities
LOVED IT!
Stayed 4 nights in Sep 2024

6/10 Okay

sager

Liked: Staff & service
It was a nice hotel
Stayed 6 nights in Aug 2024

10/10 Excellent

Sevda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Excellent location with the best shopping/restaurants. Food on-site was very good including room service. One of the very few hotels on Expedia that recognized me as a VIP and gave the most amazing amenities in our room plus a beautiful upgrade! The best part of this hotel is the staff! All are fantastic, and each gave truly memorable moments and made our stay so enjoyable. From Sema hanim in housekeeping who found my daughter's beloved stuffed animal in the laundry when we thought it was gone forever, to Enser bey in the front who assisted us with luggage and was so endearing with my daughter practicing Chinese with her (xiexie!), to the sweetest front desk Kivanc bey and his amazing and gentle demeanor with my daughter, as well as Anas bey who was one of the main reasons we extended our stay by 4 nights (Thank you to our superstar, Anas bey!) to Ibrahim bey at the front desk always with a smile for us, to Necla hanim at breakfast who made us feel like royalty with her attention and smile, to Umut bey in room service who went above & beyond to help, to Ilayada hanim who booked our hair appointments with a smile, to one of the stand-out staff members of our entire stay (I wrote it down but cannot find now! It started with an "S" - maybe Senol bey?) who not only booked us on short notice at restaurants he also made an amazing recommendation for the best lahmacun we've ever had in Istanbul (at Mahir!) Turkish hospitality at its finest - thank you to you all!
Stayed 3 nights in Jul 2024

10/10 Excellent

Tarek, Mclean

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 2 nights in Jul 2024

10/10 Excellent

Sevda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Ramses, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and great location
Stayed 5 nights in Jul 2024

10/10 Excellent

Theodore

Stayed 1 night in May 2024

10/10 Excellent

MIRVAT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closeness to main shops
Stayed 5 nights in May 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024

10/10 Excellent

Ahmad

Stayed 1 night in Dec 2023

10/10 Excellent

Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible experience at this hotel, from the check in process with Ibrahim throughout our entire stay. We received excellent service from everyone who worked at this hotel. The breakfast was wonderful and all staff there were kind, professional and extremely attentive. Our wait staff consisted of Kebru, Kadir and Necla all of whom provided us with best in class service. Our room was perfect, gorgeous and large with high ornate ceilings with a sleek bathroom that also had a steam room and an amazing open shower concept. Our room attendant, Serpil, made sure our room was clean and had everything we needed to make our stay comfortable. The spa and gym have been completely renovated and are extremely nice. We would highly recommend this hotel for all of these reasons as well as its location, which is ideal for great shopping, restaurants and really convenient for walking.
Stayed 4 nights in Dec 2023

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Not a 5 star hotel

Sadly this hotel was very disappointing. The entrance is underwhelming, not what you would expect from a 5 star property. We were upgraded due to my status at hotels.com but even then the room was awful! It was a deluxe room, with a view of an ugly building. The room is very large but the space has not been used effectively. The TV is large but placed in an awkward position so we struggled to connect our fire stick as there were no sockets nearby. The first impression is drab, dreary and messy. All the paintings on the wall were wonky. The curtains looked old and messy and the bathroom is ugly. The floor tiles look like horrible old tiles you see in very basic public toilets in parks. The shower and bath were also ugly and cold, they have this plastic looking wall that separates the room and bathroom which is just hideous. The mattress was so uncomfortable that I slept on the chair and the toilet is far too low and a very weird shape which was uncomfortable. I had just had surgery so the comfort of the room was very important and this hotel does not provide that. The entrance to the breakfast area is unwelcoming and dated, as if you are walking into a school canteen and the breakfast selection was poor. This is not a luxury hotel, I would rate it 4 star maximum. Whoever designed it has not gone for the luxury look. I would not stay here again. I have to say that the staff were all amazing. Only issue was nobody came to help with our bags, even after we called them.
Stayed 1 night in Dec 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their spa service was excellent. And there exercise room was excellent.

10/10 Excellent

sean

Stayed 1 night in Nov 2023

10/10 Excellent

Miguel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location not too close to the touristy spots.

Stayed 7 nights in Oct 2023