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SureStay Plus Hotel by Best Western Jackson

2.5 star property

Photo gallery for SureStay Plus Hotel by Best Western Jackson

A hotel lobby with orange sofas, a glass coffee table, a red vase, and a wooden reception desk.
A modern living room with a sofa, a glass coffee table, a desk with a computer, and a TV.
A hotel room with a desk, two chairs, a TV, a window with a view of buildings, and a kitchenette.
A hotel room with a large bed, a desk with a telephone, a television, a mirror, and a bathroom visible through an open door.
A modern living room with a sectional sofa, a small table, and two wall-mounted lamps.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Air-conditioning
  • Business services
The current price is NZ$106
includes taxes & fees
1 Sept - 2 Sept

Explore the area

View map
1936 Highway 45 Bypass, Jackson, TN, 38305
  • Place, Casey Jones Village
    ‪3 min walk‬
  • Place, Music Highway Crossroads
    ‪3 min walk‬
  • Place, Union University
    ‪19 min walk‬
  • Airport, Jackson, TN (MKL-McKellar-Sipes Regional)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a nightstand, a lamp, and a framed picture on the wall.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(23 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A bathroom with a sink, mirror, towel rack, and a blue towel.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(20 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with a large bed, a nightstand with a lamp, a chair, and a window with curtains.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.0 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

A modern living room with a sectional sofa, a small table, and two wall-mounted lamps.

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a red armchair, a nightstand, and a desk.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a desk, a chair, and a television.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a desk with a coffee maker, a TV, a mirror, and a bathroom visible in the background.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a desk with a coffee maker, a TV, a mirror, and a bathroom visible in the background.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

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About the area

Jackson

SureStay Plus Hotel by Best Western Jackson places you steps from Music Highway Crossroads and within a short 5-minute stroll of Casey Jones Village. Highlights at this hotel include free buffet breakfast and free self-parking. .Enjoy the seasonal outdoor swimming pool and pool loungers. Additionally, you'll find free Wi-Fi in public areas and a microwave in a common area. Each morning free breakfast is served. .With a stay at this Jackson hotel, you'll be 1.5 km (0.9 mi) from Union University and 3.1 km (1.9 mi) from North Hospital.

What's nearby

  • Casey Jones Village - 3 min walk - 0.3 km
  • Music Highway Crossroads - 3 min walk - 0.3 km
  • Union University - 19 min walk - 1.7 km
  • West Tennessee Healthcare Sportsplex - 6 min drive - 9.7 km
  • The Ballpark at Jackson - 7 min drive - 11.5 km

Getting around

  • Memphis International Airport (MEM) - 81 min drive

Restaurants

  • Chick-fil-A
  • ‪Chick-fil-A - ‬17 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪SONIC Drive In - ‬19 min walk
  • ‪Don Pancho - ‬2 min drive

About this property

SureStay Plus Hotel by Best Western Jackson

A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business centre on site. Free breakfast is available daily. A seasonal outdoor pool, a vending machine, and complimentary newspapers in the lobby are also featured at SureStay Plus Hotel by Best Western Jackson. Free self parking is available.

This Jackson hotel is smoke free.

  • 48 guestrooms or units
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Front desk (24 hours)
  • Front desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Microwave in a common area
SureStay Plus Hotel by Best Western Jackson offers 48 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature pillowtop mattresses. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided on a daily basis.

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  • Parking included
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 0.10 per 24-hour period); free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.1 per 24-hour period (rates may vary)
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • The seasonal pool will open in May and close in October.
  • Children may not be eligible for complimentary breakfast.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Carriage House
Best Western Carriage House Inn
Best Western Carriage House Inn Jackson
Best Western Carriage House Jackson
Surestay Plus By Best Jackson
SureStay Plus Hotel by Best Western Jackson Hotel
SureStay Plus Hotel by Best Western Jackson Jackson
SureStay Plus Hotel by Best Western Jackson Hotel Jackson

Frequently asked questions

Is parking available at SureStay Plus Hotel by Best Western Jackson?

Yep, SureStay Plus Hotel by Best Western Jackson has a free self car park.

How much does it cost to stay at SureStay Plus Hotel by Best Western Jackson?

As of 10 Aug 2026, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Jackson on 1 Sept 2026 start from NZ$106, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Plus Hotel by Best Western Jackson have a pool?

SureStay Plus Hotel by Best Western Jackson has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open from May to October.

Does SureStay Plus Hotel by Best Western Jackson serve breakfast?

Yeah, free buffet brekkie is on offer daily between 6:00 AM and 9:00 AM.

Is there a free airport shuttle available at SureStay Plus Hotel by Best Western Jackson?

No, SureStay Plus Hotel by Best Western Jackson does not offer an airport shuttle service.

What time are check-in & check-out at SureStay Plus Hotel by Best Western Jackson?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

SureStay Plus Hotel by Best Western Jackson Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 246 out of 881 reviews
Rating 8 - Good. 250 out of 881 reviews
Rating 6 - Okay. 177 out of 881 reviews
Rating 4 - Poor. 103 out of 881 reviews
Rating 2 - Terrible. 105 out of 881 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Dale

Liked: Cleanliness, amenities, property conditions & facilities
A great hotel very clean and in a good location
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfull staff, and room was surprising very quiet inspite of the outside traffic noise. Slept very well
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Verconta

Liked: Cleanliness, staff & service, property conditions & facilities
Good park and comfortable bed. Huge bathroom and nice TV
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Rooms are very quiet
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC kept the room cool.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Ann

Staff was friendly and helpful. The room was clean and comfortable. The price was great! The best motel bargain of our trip!!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super simple, great experience. Staff was very helpful
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Rejean

Liked: Cleanliness, property conditions & facilities
It was a nice room with a very good breakfast. We would stay here again.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Eleanor

Liked: Cleanliness, staff & service
Our room 109 needs a new mattress but room was clean. There were a couple of young men walking around without shirts which was a little off-putting
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Mar 2026
Verified review

8/10 Good

William

Liked: Staff & service
It was A 55$ a night room. Set expectations accordingly and you won’t be disappointed
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

JARROD

Liked: Cleanliness, amenities, property conditions & facilities
Yes everything was perfect
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Jane

Liked: Cleanliness
Breakfast was good. Had a variety of foods. Morning clerk was very nice. Room was clean and bed comfortable. The afternoon clerk was not friendly or giving out any information. Upon checking in after 3pm was told our room was not ready. I had to ask for a different room.
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing cus our room had no hot water in the tub and the bed was nasty. My fiance found two fleas in the bed and woke up to flea bites. Never again will I stay there
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Karole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here twice. The rooms are clean and updated. The people at the front desk are very friendly and helpful.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, room comfort
Very good place, especially for the price Room was clean, breakfast was pretty good.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

DeAnna

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, the staff was great. He even came to our room to help us with the TV. Perfect for our quick overnight stay.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

nitish

Liked: Staff & service, amenities
Staff
Stayed 2 nights in Feb 2026
Verified review

6/10 Okay

Jocelyn

Liked: Staff & service
No things were microwaved for food
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

We had an excellent stay. It was perfect for us traveling with our dog. Comfortable clean rooms & wonderful breakfast
Stayed 1 night in Jul 2025
Verified review

2/10 Terrible

charles

Liked: Staff & service
Disliked: Cleanliness
Bed bugs in our room. Itching all nice. Bites in the morning. Remove that mattress please
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Brandy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They make you feel super uncomfortable by making you stand in the lobby while they search your room for anything out of place when checking out. The wifi was bad we had to connect hot spot. The breakfast was okay. The water was okay in the shower. Over all mildew smell strong in the lobby. Overall the standing in the lobby like a teenager while they searched my room gave me the heebies enough to not go back
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Steve

Liked: Cleanliness, staff & service
Friendly staff. We were able to park very close to the room. It's not a royal palace but for the low price of a last minute booking, it was a great value. They tried to put out a nice breakfast but unfortunately it was disappointing
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Lloyd

Liked: Cleanliness, amenities, property conditions & facilities
Yes everything was great!
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

B.J.

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I took a cold shower 2 days in a row after telling staff I had no hot water and the faucet would not turn off. The place was clean I give them that a little run down but clean. I received no housekeeping as far as clean towels or my trash taken out, breakfast was microwaved sausage and biscuits as needed, the waffles were were good. Just very disappointed all the way around.
Stayed 2 nights in Apr 2026