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Novotel Jakarta Mangga Dua Square Hotel

4.0 star property
Family-friendly hotel connected to a shopping centre in Jakarta with a full-service spa

Photo gallery for Novotel Jakarta Mangga Dua Square Hotel

Outdoor pool
Property video
Reception
Fitness facility
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$92
includes taxes & fees
1 Feb - 2 Feb

Explore the area

View map
Jalan Gunung Sahari Raya 1, Jakarta, Jakarta, 14420
  • Place, Mangga Dua Square
    ‪1 min walk‬
  • Place, Mangga Dua Square
    ‪9 min walk‬
  • Place, Dunia Fantasi
    ‪2 min drive‬
  • Airport, Jakarta (CGK-Soekarno-Hatta Intl.)
    ‪33 min drive‬

Room options

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Separate bedroom
Blackout curtains
Bathrobes
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(15 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Separate bedroom
Blackout curtains
Bathrobes
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Executive)

Deluxe Room, 1 King Bed (Executive)

Deluxe Room, 1 King Bed (Executive)

8.6 out of 10
Excellent
(9 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Separate bedroom
Blackout curtains
Separate bath and shower
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Premier Floor)

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 King Bed (Premier Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds (Premier Floor)

Deluxe Room, 2 Single Beds (Premier Floor)

Deluxe Room, 2 Single Beds (Premier Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Separate bedroom
Blackout curtains
Separate bath and shower
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Premier Floor)

Deluxe Room, 1 King Bed (Premier Floor)

Deluxe Room, 1 King Bed (Premier Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Separate bedroom
Blackout curtains
Separate bath and shower
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed (Premier Floor)

Deluxe Suite, 1 King Bed (Premier Floor)

Deluxe Suite, 1 King Bed (Premier Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Separate bedroom
Blackout curtains
Separate bath and shower
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the area

Jakarta

You'll be connected to a shopping centre at Novotel Jakarta Mangga Dua Square Hotel, and within a 30-minute stroll of Mangga Dua Square and Allianz Ecopark Ancol. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an outdoor swimming pool. .The restaurant, Food Exchange, serves international cuisine and is open for breakfast, lunch and dinner. Gourmet Bar is the hotel's own bar. Enjoy the free kids' club, 24-hour gym and kids' swimming pool. 12400 square feet (1152 square metres) of event facilities include 24 meeting rooms and a conference centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 4-property class Old Jakarta hotel, you'll be 1.9 km (1.2 mi) from Dunia Fantasi and 2.6 km (1.6 mi) from Jakarta International Expo.

What's nearby

  • Mangga Dua Square - 1 min walk - 0.0 km
  • Mangga Dua Square - 9 min walk - 0.8 km
  • Lokasari Plaza - 15 min walk - 1.3 km
  • Dunia Fantasi - 2 min drive - 1.8 km
  • SeaWorld Ancol - 3 min drive - 2.5 km

Getting around

  • Pulomas LRT Station - 11 min drive
  • Jakarta Kampung Bandan Station - 12 min walk
  • Jakarta (CGK-Soekarno-Hatta Intl.) - 37 min drive

Restaurants

  • ‪RM Nan Salero - Mangga Dua Square - ‬2 min walk
  • ‪D'Cost Seafood - ‬3 min walk
  • ‪FOOD CITY Mangga Dua Square - ‬2 min walk
  • ‪Quaffe coffee shop - ‬1 min walk
  • ‪Bakmi GM Mangga Dua Square - ‬1 min walk

About this property

Novotel Jakarta Mangga Dua Square Hotel

Family-friendly hotel connected to a shopping centre in Jakarta with a full-service spa
Novotel Jakarta Mangga Dua Square Hotel offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 12400 square feet (1152 square metres) and includes a conference centre. A children's pool, a complimentary children's club, and an arcade/games room are also featured at the family-friendly Novotel Jakarta Mangga Dua Square Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Jakarta hotel.

  • 362 guestrooms or units
  • 5 levels
  • Conference rooms
  • 12400 sq ft of conference space
  • 1152 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Garden
  • Computer for guest use
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Novotel Jakarta Mangga Dua Square Hotel offers 362 air-conditioned accommodations with minibars and a safe. 32-inch LED televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; IDR 150,000 for adults and IDR 100,000 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Food Exchange
  • Gourmet Bar

Things to do

  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24 meeting rooms
  • Computer station
  • Conference centre (12,400 square foot of space)

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 16

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Novotel Jakarta Mangga Dua Square Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 450000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 150000 for adults and from IDR 100000 for children
  • Airport shuttle fee: IDR 300000 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 450000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Mangga
Hotel Mangga Dua
Mangga Dua
Novotel Hotel Mangga Dua
Novotel Jakarta Mangga Dua Square Hotel
Novotel Mangga Dua
Novotel Mangga Dua Hotel
Novotel Mangga Dua Square Hotel
Novotel Jakarta Mangga Dua Square
Novotel Mangga Dua Square
Novotel Hotel Jakarta
Novotel Mangga Dua
Jakarta Novotel
Novotel Jakarta Mangga Dua Square Hotel Jakarta
Novotel Hotel Mangga Dua
Novotel Jakarta Mangga Dua Square Hotel Hotel
Novotel Jakarta Mangga Dua Square Hotel Jakarta
Novotel Jakarta Mangga Dua Square Hotel Hotel Jakarta

Frequently asked questions

What is the cancellation policy at Novotel Jakarta Mangga Dua Square Hotel?

Novotel Jakarta Mangga Dua Square Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel Jakarta Mangga Dua Square Hotel?

As of 11 Jan 2026, prices found for a 1-night stay for 2 adults at Novotel Jakarta Mangga Dua Square Hotel on 1 Feb 2026 start from NZ$91.97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel Jakarta Mangga Dua Square Hotel?

Yep, Novotel Jakarta Mangga Dua Square Hotel has a free self car park.

Are there any beaches close to Novotel Jakarta Mangga Dua Square Hotel?

The closest beach to Novotel Jakarta Mangga Dua Square Hotel is San Antonio Beach PIK 2 (11.3 km).

Is there a spa on site at Novotel Jakarta Mangga Dua Square Hotel?

Yep, there is an onsite spa at Novotel Jakarta Mangga Dua Square Hotel. You'll enjoy services like massages.

Does Novotel Jakarta Mangga Dua Square Hotel have a pool?

Novotel Jakarta Mangga Dua Square Hotel has an outdoor pool and a kids' pool. The pool is open 6:00 AM to 8:00 PM.

Is Novotel Jakarta Mangga Dua Square Hotel family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Novotel Jakarta Mangga Dua Square Hotel is a hit with families.

Does Novotel Jakarta Mangga Dua Square Hotel serve breakfast?

You bet, buffet brekkie is served weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 11:00 AM.

Is there a free airport shuttle available at Novotel Jakarta Mangga Dua Square Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Novotel Jakarta Mangga Dua Square Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Novotel Jakarta Mangga Dua Square Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Novotel Jakarta Mangga Dua Square Hotel?

No, pets and service animals are not allowed.

Novotel Jakarta Mangga Dua Square Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 156 out of 520 reviews
Rating 8 - Good. 224 out of 520 reviews
Rating 6 - Okay. 94 out of 520 reviews
Rating 4 - Poor. 27 out of 520 reviews
Rating 2 - Terrible. 19 out of 520 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nishadhi

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2025

10/10 Excellent

LAURA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Novotel is my favorite hotel in Jakarta!! Good breakfast. Good energy. Really comfortable and happy stay.
Stayed 1 night in Aug 2025

10/10 Excellent

LAURA

Stayed 1 night in Aug 2025

6/10 Okay

S

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Service let’s down what could be really good hotel

It’s a really good hotel in a good location for shopping. There are lots of little bits that stop me giving a top score, check in took 25 minutes even though done on line, breakfast only one barely working coffee machine for a lot of people and long wait for items to be replenished at the buffet. Room keys all stopped working before check out.
Stayed 1 night in Aug 2025

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for those going to JIE
Stayed 5 nights in Jul 2025

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

JAKARTA JUNE 2025

Nice hotel in a great location for Jakarta International Expo. Very nice, large rooms. Staff were all very friendly and helpful!
Stayed 5 nights in Jun 2025

10/10 Excellent

Anton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice. Breakfast was great. Nice big swimming pool.
Stayed 2 nights in May 2025

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Keneeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Ginna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here while attending a concert! The location is excellent, especially being close to JIS. We got a room overlooking the pool, which was a nice bonus. Even though we arrived at 12, our room was already ready with no queue, which was a great start to our stay. We also requested a welcome drink, and they kindly provided us with two drink vouchers that we could redeem at the restaurant near the pool. The gym was spacious and well-equipped, making it convenient for a quick workout. The room was trendy, clean, and had a very comfortable bed. I also loved the refreshing scent of their amenities! Overall, it was a great experience and worth the price. I would love to stay here again!
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort

Below average.

Front desk staff is friendly, but the check-in process terrible slow, was about 20 minutes. The room was too far, and not clean. There were a lot of dust on the table.
Stayed 5 nights in Aug 2024

8/10 Good

Oleksandr

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently returned from an extended business trip to Malaysia and Jakarta. The hotel I stayed at in Jakarta is ideal for anyone attending the Jakarta International Expo, as it's just a 12-minute taxi ride away, with fares costing around $4 per trip. While the area around the hotel is a bit rundown, with heavy traffic and cleanliness issues, the hotel itself is well-maintained and offers excellent amenities. The convenience of having on-site restaurants and a large swimming pool made the stay very comfortable. One standout moment was on my last day when I needed to get to the airport. I didn’t have any cash and was unable to use the local taxi app, but the receptionist, Syif A., along with her manager Reza, went above and beyond to help me. They managed to find a taxi that accepted card payments, which is uncommon, and ensured my journey to the airport was smooth and stress-free. I greatly appreciated their assistance.
Stayed 7 nights in Sep 2024

10/10 Excellent

Craig

It is always a pleasure to stay at Novotel Mangga Dua Hotel. The service is impeccable.
Stayed 1 night in Sep 2024

8/10 Good

ARS -Meir

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Keng Heng

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT WILL BE MUCH BETTER IF THE AIR CONDITIONER IN THE ROOM CAN BE COOLER.
Stayed 4 nights in Sep 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Toby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome!

Good value for money. Great facility. Huge and clean swimming pool. Very friendly and helpful staff.
Stayed 4 nights in Jul 2024

8/10 Good

KUTAY

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area , not available to walk from outside.Transport is eays.
Stayed 8 nights in May 2024

6/10 Okay

GANESAN

Disliked: Property conditions & facilities
When i book king size bed . They gave the room king size but toilet door unable to close or difficult. I call the operator then technician imminently when i saw he is also struggling. But he is told me he will repair . But problem in the sliding roller as a engineer i know how long its takes and noice and so on… I already mentioned late check in i reached almost 8 pm dam tired. I wend down to counter again to change the room with valid reasons but staff unhappy even she downgraded to smaller room and Quine size bed . Open wardrobe and they gave 2 set if access card room very hot so i kept one inside and went out and try to access the card unable to open the door . Then went down to counter service and told the situation also not happy and she did testing and gave back to me after dinner i went to my room and try to access the door unable again i went down to counter again to reset again. This round i stayed really nightmare. This is not first time i am stayed in this hotel or book through expida app. So definitely need to inform hotel higher management. To improve their standard. Thank you very much for asking our feed back
Stayed 1 night in May 2024

2/10 Terrible

Mildred Sandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are not helpful and lazy. They never follow up on your request Condition of the hotel is very poor and not clean Towel are old and very dirty
Stayed 8 nights in Mar 2024

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location to mall right next door to hotel
Stayed 3 nights in Feb 2024

10/10 Excellent

Jawad, Noaim

Stayed 1 night in Jan 2024

10/10 Excellent

Hajah Rozanna

Liked: Cleanliness, staff & service, property conditions & facilities
i love the interior of the lobby and rooms
Stayed 5 nights in Dec 2023