2/10 Terrible
Amy G.
1 Dec 2025
Liked: Cleanliness
Visiting family in Jersey City. This is a dense urban area, which requires a certain level of security to feel safe, especially for a woman staying on her own. You enter the exterior door using a key code, then there are two units inside, same key code to enter the apartment. The insides appear to have been updated and are well kept. A slow bathroom sink drain, no ice or ice trays, and empty shampoo/body wash containers were mild inconveniences. The major problem I discovered on my first night was that the deadbolt would not lock. I called Matt and he said they couldn’t repair it that evening (it was after 9pm) but would get it fixed the next day. The next day, after texting twice about it he responded at 5pm that someone was on the way. They were unable to fix it. They then arranged for a locksmith but said I had to be the one to meet him since they were home with a young baby. We agreed I would meet him at 9:30pm after I was home from visiting with my family. He did not show. I said I could wait until 11pm then I was leaving. I did not feel safe and was not interested in spending another night with one eye open, so after waiting until 11pm, I left and checked into a hotel.I initiated with cust service on 11/15, and as of 11/28, owners had not answered calls or responded to any of the inquiries. I have been told this property will be removed from VRBO. If it remains, I can only hope they have a better plan going forward to address urgent renter concerns.
Amy G.
Stayed 4 nights in Nov 2025