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Kievits Kroon Gauteng Wine Estate

Property class: 4

Photo gallery for Kievits Kroon Gauteng Wine Estate

A pathway flanked by trees leading to a building with a white facade.
A room with a bed, a chandelier, a wall-mounted air conditioner, and a small table with a lamp.
A spacious lobby with a high ceiling, a central chandelier, and a reception desk.
An indoor swimming pool with a thatched roof, large windows, and a bench with towels.
A buffet setup with various food items and beverages, a chandelier, and large windows in the background.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$321
includes taxes & fees
12 Sept - 13 Sept

Explore the area

View map
Plot 41, Reier Rd, Kamelldrift East, Pretoria, Gauteng, 0035
  • Place, Sandonia Golf Club
    ‪3 min drive‬
  • Place, Roodeplaat Dam Nature Reserve
    ‪7 min drive‬
  • Place, Kolonnade Shopping Centre
    ‪15 min drive‬

Room options

View all photos for Standard Room

A hotel room with a bed, a chair, a desk, a lamp, a door, and a framed picture on the wall.

Standard Room

  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Room

A hotel room with a large bed, a desk, a chair, and a television.

Executive Room

  • Garden view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for African Suite

A circular stone platform with a rock garden and a framed picture, surrounded by trees and a building with a dome-like structure.

African Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room

A modern bedroom with a large bed, a desk, and a chair.

Deluxe Room

  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite

A spacious hotel room with a large bed, a wooden headboard, a desk, and a chair.

Junior Suite

  • Garden view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite

A building with a thatched roof, white exterior walls, and a covered outdoor seating area with chairs and a table.

Deluxe Suite

  • Garden view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Premium Suite

  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Protea Glamping Suite

A covered outdoor seating area with two chairs and a table, surrounded by a landscaped garden.

Protea Glamping Suite

  • Partial lake view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for African Suite (2 Adults)

A room with a large bed, a wooden headboard, a small bedside table, and a chair.

African Suite (2 Adults)

  • Sleeps 2
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, down duvets, minibar

Standard Room

  • 26 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Egyptian cotton sheets, premium bedding, down duvets, minibar

Deluxe Room

  • 26 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed
  • Free Wi-Fi

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About the area

Pretoria

At Kievits Kroon Gauteng Wine Estate, you'll be 1.2 km (0.8 mi) from Sandonia Golf Club and 3.1 km (1.9 mi) from Roodeplaat Dam Nature Reserve. Highlights at this hotel include 2 bars/lounges, 7 hot tubs and a full-service spa. .A day of pampering at Winelands Spa can include massages, body wraps and body scrubs along with access to the sauna and hot tub. The buffet restaurant, Kingsleys Restaurant, serves African cuisine and is open for breakfast, lunch and dinner. 41 Library Bar is the hotel's own bar. Enjoy the indoor swimming pool, sauna and pool loungers as well as access to archery. 16792 square feet (1560 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Full breakfast is available daily between 7 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4-property class Pretoria hotel include Magaliesberg Biosphere Reserve and Kolonnade Retail Park.

What's nearby

  • Sandonia Golf Club - 3 min drive - 1.5 km
  • Roodeplaat Dam Nature Reserve - 7 min drive - 3.8 km
  • Kolonnade Retail Park - 15 min drive - 10.1 km
  • Kolonnade Shopping Centre - 15 min drive - 11.2 km
  • Pretoria National Botanical Garden - 16 min drive - 15.9 km

Getting around

  • Johannesburg (JNB-O.R. Tambo Intl.) - 46 min drive

Restaurants

  • ‪Ocean Basket - ‬7 min drive
  • ‪KFC - ‬15 min drive
  • ‪Bushman's Rock - ‬4 min drive
  • ‪McDonald's - ‬11 min drive
  • ‪Crawdaddy's Montana - ‬10 min drive

About this property

Kievits Kroon Gauteng Wine Estate

Kievits Kroon Gauteng Wine Estate offers its guests a full-service spa, 7 hot tubs, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 16792 square feet (1560 square metres) and includes a conference centre. Spa services, a library, and a terrace are also featured at the business-friendly Kievits Kroon Gauteng Wine Estate. You'll have access to the indoor pool at a partner property. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Pretoria hotel.

  • 1 floor
  • 142 guestrooms or units
  • 40 buildings
  • 2 bars or lounges
  • Conference rooms
  • 16792 sq ft of conference space
  • 1560 sq. m of conference space
  • Built in 1997
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • Bellhop
  • Smoking in designated areas
  • Dining venue
Kievits Kroon Gauteng Wine Estate offers 142 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies or patios. This accommodation offers separate sitting areas. Beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Winelands Spa has 9 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. Guests under 14 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: ZAR 330 per person
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 41 Library Bar
  • Kingsleys Restaurant

Things to do

  • 7 hot tubs
  • Archery
  • Full-service spa
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Sauna
  • Steam room

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference centre (16,792 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • No lift
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 floor
  • 40 buildings
  • Banquet hall
  • Built in 1997
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Heating
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 6 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 16 December and 14 January.
The following facilities are closed for Christmas Eve, Christmas Day, New Year's Eve and New Year's Day:
  • Bar/lounge
  • Business centre
  • Dining venue
  • Front desk
  • Meeting facilities
  • Sauna
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 14 are not allowed at this adults-only property. All guests 14 and older are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately ZAR 330 per person
  • Airport shuttle fee: ZAR 850 per vehicle (one way)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 14 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property class

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Kievits Kroon Estate & Spa
Kievits Kroon Country Estate Hotel
Kievits Kroon Country Estate Hotel Pretoria
Kievits Kroon Country Estate Pretoria
Kievits Kroon Country Estate Spa
Kievits Kroon Country Estate Hotel Roodeplaat
Kievits Kroon Country Estate & Spa Hotel
Kievits Kroon Country Estate & Spa Pretoria
Kievits Kroon Country Estate & Spa Hotel Pretoria
Kievits Kroon Country Estate
Kievits Kroon Country Estate Spa
Kievits Kroon Gauteng Wine Estate Hotel
Kievits Kroon Gauteng Wine Estate Pretoria
Kievits Kroon Gauteng Wine Estate Hotel Pretoria

Frequently asked questions

What is the cancellation policy at Kievits Kroon Gauteng Wine Estate?

Kievits Kroon Gauteng Wine Estate offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kievits Kroon Gauteng Wine Estate?

As of 5 Sept 2026, prices found for a 1-night stay for 2 adults at Kievits Kroon Gauteng Wine Estate on 12 Sept 2026 start from NZ$321, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kievits Kroon Gauteng Wine Estate?

Yep, Kievits Kroon Gauteng Wine Estate has a free self car park and free RV/bus/truck parking.

Is there a spa on site at Kievits Kroon Gauteng Wine Estate?

Yep, Winelands Spa is available for guests. It has 7 hot tubs and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Kievits Kroon Gauteng Wine Estate have a pool?

Kievits Kroon Gauteng Wine Estate has an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The swimming pool is closed on Christmas Eve, Christmas Day, New Year's Eve and New Year's Day.

What luxury perks are available at Kievits Kroon Gauteng Wine Estate?

Kievits Kroon Gauteng Wine Estate features 7 hot tubs, an indoor pool and 2 bars.

What makes Kievits Kroon Gauteng Wine Estate a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Kievits Kroon Gauteng Wine Estate.

Is Kievits Kroon Gauteng Wine Estate family-friendly?

No, Kievits Kroon Gauteng Wine Estate is an adults-only property.

Does Kievits Kroon Gauteng Wine Estate serve breakfast?

You bet, full breakfast is available daily from 7 AM to 10 AM.

Is there a free airport shuttle available at Kievits Kroon Gauteng Wine Estate?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Kievits Kroon Gauteng Wine Estate?

Yep, you can grab a meal at Kievits Kroon Gauteng Wine Estate's onsite restaurant.The dining venue is closed on Christmas Eve, Christmas Day, New Year's Eve and New Year's Day.

What time are check-in & check-out at Kievits Kroon Gauteng Wine Estate?

Check-in begins at 2 PM. Check-out time is 10 AM.

Are pets allowed at Kievits Kroon Gauteng Wine Estate?

No, only service animals are allowed.

Is there a golf course on site at Kievits Kroon Gauteng Wine Estate?

There isn't one on site, but Sandonia Golf Club is a short 15-minute walk away.

Kievits Kroon Gauteng Wine Estate Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 41 out of 80 reviews
Rating 8 - Good. 23 out of 80 reviews
Rating 6 - Okay. 10 out of 80 reviews
Rating 4 - Poor. 1 out of 80 reviews
Rating 2 - Terrible. 5 out of 80 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Excellent, great hotel, wonderful friendly staff, good value for money.
Stayed 4 nights in May 2025
Verified review

6/10 Okay

Jean

Liked: Cleanliness, property conditions & facilities
Stay was alright, there was a major mix up on finding my booking and allocating the room. The premises wasn’t bad for a quick stay over .
Stayed 1 night in May 2026
Verified review

10/10 Excellent

AJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent for a romantic getaway

Excellent hotel, beautiful grounds, great comfortable rooms. Restaurant is absolutely brilliant
Stayed 1 night in Nov 2022
Verified review

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really comfortable and modern
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Chiedza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly and helpful. Birthday week for my mother, not having a gym the one disappointment to a lovely stay
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Make sure and stay!!

OMG!! What a find. We changed our travel plans at the last minute and booked hotel for 2 nights. It was fantastic!!!!! Beautiful, safe, luxurious, friendly, spotless. Win African wildlife in the gardens and excellent bars and restaurants it could not have been better
Stayed 2 nights in Sep 2022
Verified review

6/10 Okay

Eugene

Liked: Cleanliness, staff & service, amenities
The room was in a good condition but the units we occupied need updating. In addition the phone didn’t work and there was no lotion in the room.
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Phumelele

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible experience

Terrible, dirty carpets, no wifi
Stayed 1 night in Jan 2022
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent weekend retreat

Excellent for a weekend retreat. Great facilities, excellent service, fantastic food
Stayed 1 night in Nov 2021
Verified review

10/10 Excellent

FP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Getaway anniversary weekend.

The rooms are spacious and clean. The food is delicious for every meal. The spa is world-class. The setting is peaceful and relaxing. The best thing about Kievits Kroon is the amazing staff who went out of their way to make our anniversary special and memorable. Whether it's a night or a weekend away, I would recommend Kievits Kroon Country Estate.
Lunch time.
Stayed 2 nights in Oct 2020
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Magnificent Gardens, beautiful property, friendly reception, comfortable room, and though our booking was botched on check in, the receptionist on duty handled it very professionally and efficiently and upgraded our stay which we appreciated. Restaurant (waiter service) in the a la carte restaurant for dinner was bad and we waited an hour for our food, so training is needed here- but there were many other plus points and we will definitely stay there again in 2021
Stayed 3 nights in Mar 2020
Verified review

8/10 Good

ECKARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quite, comfortable and clean

Nice and quite area and establishment. Under cover parking was a bonus, as it was the only establishment to offer this in the area. Breakfast can improve
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

ECKARD

Liked: Staff & service

Room for improvement

Overpriced for what we experienced; gardens not looked after properly. Shower cubicle too small.
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Hafiza

Liked: Room comfort

Average

I stayed for a total of three nights. Overall was a good experience. The conferencing staff are very helpful and the other staff as well. There were however, marks on the carpet in the room. And the staff completely forgot about turn down service on one of the evenings. When I tried to contact reception that evening, there was no answer. The blind in the room was opened incorrectly by housekeeping staff and subsequently got stuck and the not closed during turn down service that evening.So I had to call reception to get maintenance to come and close the blind. Wifi signal to rooms are also not great. Had to go to reception just to send an email.
Stayed 1 night in Oct 2019
Verified review

10/10 Excellent

Lynelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just a quick relaxing break in a beautiful setting

With Check-in there was some confusion as they were not aware of my booking. However, the ladies handled it professionally and made a plan quickly. We only stayed for one night but wow it was just what we needed. We relaxed by the pool during the day and later had a very nice buffet dinner. We had the luxury room and it was nice in size, good in comfort and the location was beautiful. We really had a wonderful stay and will return for a longer visit!
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Cornelius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pragtige wegbreek plek !

Wonderlike fasiliteit , Met uitstekende Spa ! Heerlike kos in restaurant wat oop was. Dalk bietjie te duur en waarde vir geld ? Van die personeel in die restaurant was beslis NIE op standaard nie en ek het die gevoel gekry , dit is naweek , hier is min mense , kom ons oorleef personeel wat nog leer !!?
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Zaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best getaway experience in Pretoria!

What an amazing stay! Friendly and efficient staff! Relaxation central! This is the best idea for a couples getaway! Definitely worth the price! Next time I will ask for package deals where I’ll save on treatments and accommodation. Next time I’m bringing friends along for lunch just to experience the Cape Franschhoek style venue.
Stayed 1 night in Aug 2019
Verified review

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities

Could be much better

Room was fine but outside porch was dirty and building was cracked. Aircon made a lot of noise. Also the dinner was a problem, only delivered after 23:00 (ordered just after 20:00). Broken amenities in room.
Stayed 1 night in Aug 2019
Verified review

6/10 Okay

Tanja

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Not too impressed

The hotel is beautiful and relaxing. Problem is in the 2 days we spend time at the pool there were NO waiters attending to the area. Everytime you have to ask at the bar to order food and drink and then you wait almost an hour. it is ridiculous service for a 4star establishment. The waiters are not friendly or understanding of the menu at all. We didn't feel like its a pampered special relaxing day out like we expected. It's disappointing. I will rather go to The Palazzo hotel in future where service at the pool is prompt and friendly. Breakfast was also overcooked. I didn't enjoy it at all. The spa is nice and the venues are beautiful
Stayed 1 night in Mar 2019
Verified review

6/10 Okay

Craig

Disliked: Staff & service, room comfort

Didn’t live up to expectations

Gate security didn’t know where to send us? Check in at reception once we found it was great. Our safe did not work and even after numerous requests, it was not sorted. When someone came to try and fix and couldn’t, we were told to dial 9 for reception and notify them again. To which we replied on what telephone?? There wasn’t even a phone in our room!! Bed was hard, the shower has moss growing down from the ceiling The gardens and settings are amazing but the pool service was non existent! I had to go and find someone. When eventually they came, they were grumpy! The Spa redeemed the experience as it was amazing. Spa facilities are great and the staff were fantastic. Our second night at the restaurant was also much better than the first as we asked to speak to the chef and he was very obliging and cooked a fillet that was out of this world. Unfortunately, not sure we would go stay there again but would definitely go back to the Spa.
Stayed 2 nights in Mar 2019
Verified review

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
for the price one would expect a little bit more. The room we had was ok ….the aircon when switched on dripped constantly (should be checked out room no.14). Missed little things like cotton wool & earbuds... breakfast was good...buffet dinner expensive but tasty...bar service restaurant very slow. Was unable to ascertain if there was room service....no info in room whatsoever.
Stayed 2 nights in Feb 2019
Verified review

8/10 Good

Verified traveller

Disliked: Cleanliness, staff & service

1st class estate being run by 3rd class employees

First class estate being run by 3 rd class employees. The exit procedure when you want to leave the grounds by car is exhausting. You have to show ID , it must be scanned , car scanned and boot of car must be opened to make sure you aren’t taking any belongings from the Hotel. Waiters loud and on a cloud. Staff uniforms too tight, dirty and many torn for the same reason. Uniforms outdated! The employees are hot in those uniforms and they must be changed into something more casual and classy. Their performance has everything to do with the fact that they are too hot and many of them bursting at the seams.
Stayed 2 nights in Mar 2019
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

We had a lovely stay, we would most definitely upgrade our room. Our only had a shower. We were also close to the Team Building and function room, it was a bit noisy. Otherwise lovely.
Stayed 2 nights in Feb 2019
Verified review

10/10 Excellent

Butternut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Spa here was EXCELLENT. This is a great place to stay if visiting Pretoria and surrounds. Security is great, large beautiful grounds and excellent accommodation. The restaurants offer good food (and wine) and the pools are lovely. Try to book a picnic as it is a fantastic experience.
Stayed 3 nights in Oct 2018
Verified review

4/10 Poor

MaryReynolds

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
There was an attempted robbery whist i was sleeping which was completely unacceptable. I expect the hotel to cater for my security and safety. Also the way that the hotel reacted and responded to this issue was very disappointing.
Stayed 2 nights in Oct 2018