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Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

Property class: 4

Photo gallery for Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

A luxurious hotel lobby with a grand staircase, elegant chandeliers, and a well-lit dining area.
An outdoor seating area with round tables and chairs, a covered patio, and hanging lights.
A modern hotel lobby with a reception desk, seating area, patterned carpet, and a staircase.
A hotel courtyard with a swimming pool, lounge chairs, and a well-lit outdoor seating area.
A hotel entrance with a glass facade, a sign reading "PROTEA HOTEL FIRE & ICE!", and a tree in the foreground.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$227
includes taxes & fees
18 Sept - 19 Sept

Explore the area

View map
22 Whitely Street, Johannesburg, Gauteng, 2076
  • Place, Melrose Arch Shopping Centre
    ‪2 min walk‬
  • Place, Wanderers Stadium
    ‪17 min walk‬
  • Place, The Wanderers Golf Club
    ‪4 min drive‬
  • Airport, Johannesburg (JNB-O.R. Tambo Intl.)
    ‪28 min drive‬

Room options

View all photos for Guest Room,1 King Bed ,Non-smoking

A modern hotel room with a large bed, a glass table, a white armchair, and a TV on the wall.

Guest Room,1 King Bed ,Non-smoking

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed

A modern hotel room with a large bed, a seating area with a chair, a TV, and a large window offering a view of a brick building.

Junior Suite, 1 King Bed

  • City view
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds

A modern hotel room with two beds, a glass desk, and a large mirror.

Room, 2 Single Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

A modern hotel room with a large bed, a white armchair, a TV, and a view of buildings through a large window.

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Johannesburg

You'll be connected to a shopping centre at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch, and within just a 10-minute stroll of Melrose Arch Shopping Centre and James and Ethel Grey Park. Highlights at this hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool. .Enjoy the 24-hour gym and pool loungers. 2214 square feet (206 square metres) of event facilities include 5 meeting rooms and a conference centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Full breakfast is available daily between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of a free area shuttle. .Places within a 30-minute walk of this 4-property class Birnam hotel include Wanderers Stadium and The Wanderers Golf Club.

What's nearby

  • Melrose Arch Shopping Centre - 2 min walk - 0.2 km
  • James and Ethel Grey Park - 8 min walk - 0.7 km
  • Wanderers Stadium - 17 min walk - 1.5 km
  • The Wanderers Golf Club - 4 min drive - 1.9 km
  • Sandton City Mall - 8 min drive - 6.3 km

Getting around

  • Rosebank Station - 9 min drive
  • Johannesburg Sandton Station - 14 min drive
  • Johannesburg (JNB-O.R. Tambo Intl.) - 32 min drive

Restaurants

  • ‪Protea Hotel Fire & Ice - ‬1 min walk
  • ‪The Grillhouse - ‬2 min walk
  • ‪Istanbul Kebab - ‬4 min walk
  • ‪Tiger’s Milk - ‬4 min walk
  • ‪La Parada Bar de Tapas - ‬3 min walk

About this property

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch offers its guests an outdoor pool, a 24-hour fitness centre, and in-room fitness. There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Event space at this hotel measures 2214 square feet (206 square metres) and includes a conference centre. The business-friendly Protea Hotel Fire & Ice by Marriott JHB Melrose Arch also features a terrace, a garden, and concierge services. A free area shuttle within 6 kilometres is available. For a fee, parking is available.

This 4-star Johannesburg hotel is smoke free.

  • 1 building
  • 197 guestrooms or units
  • 6 levels
  • 2 bars or lounges
  • Conference rooms
  • 2214 sq ft of conference space
  • 206 sq. m of conference space
  • Built in 2010
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Terrace
  • Garden
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Dining venue
Protea Hotel Fire & Ice by Marriott JHB Melrose Arch offers 197 air-conditioned accommodations with minibars and laptop-compatible safes. A pillow menu is available. LCD televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Johannesburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 6 kilometres
  • Covered parking on site (ZAR 50 per night)
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: ZAR 235 for adults and ZAR 235 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Designer stores
  • Outdoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • Free area shuttle
  • High chair
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Business services

  • 5 meeting rooms
  • Conference centre (2,214 square foot of space)

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height electrical sockets in bathroom
  • Magnifying mirror
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2010
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Streaming fitness classes

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g. directions)
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 1 August 2026 to 15 August 2026 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Alternative facilities will be available off-site during the renovation.

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately ZAR 235 for adults and from ZAR 235 for children
  • Airport shuttle fee: ZAR 760 per vehicle (one way)
  • Covered self-parking fee: ZAR 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 9:00 AM to 6:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property class

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Protea Hotel Fire Ice Melrose Arch Johannesburg
Protea Fire Ice Melrose Arch Johannesburg
Protea Fire Ice Melrose Arch
Protea Hotel Fire Ice Marriott JHB Melrose Arch Johannesburg
Protea Hotel Fire Ice Marriott JHB Melrose Arch
Protea Fire Ice Marriott JHB Melrose Arch Johannesburg
Protea Fire Ice Marriott JHB Melrose Arch
Protea Hotel Fire Ice by Marriott Johannesburg Melrose Arch
Protea Hotel Fire Ice by Marriott JHB Melrose Arch
Protea Hotel Fire & Ice by Marriott JHB Melrose Arch Hotel

Frequently asked questions

What is the cancellation policy at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

As of 7 Sept 2026, prices found for a 1-night stay for 2 adults at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch on 18 Sept 2026 start from NZ$227, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

Yep, Protea Hotel Fire & Ice by Marriott JHB Melrose Arch has a covered self car park for ZAR 50 per night. A self car park is also available, for a fee.

Does Protea Hotel Fire & Ice by Marriott JHB Melrose Arch have a pool?

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 9:00 AM to 6:00 PM. The property will be renovating one of the swimming pools from August 1 2026 until August 15 2026 (completion date subject to change).

Is Protea Hotel Fire & Ice by Marriott JHB Melrose Arch family-friendly?

You bet! With amenities such as laundry facilities and a free local area shuttle, as well as highchairs in the guestrooms, it's no surprise that Protea Hotel Fire & Ice by Marriott JHB Melrose Arch is a hit with families.

Does Protea Hotel Fire & Ice by Marriott JHB Melrose Arch serve breakfast?

Yep, full brekkie is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

Yep, you can grab a meal at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

Check-in begins at 3:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

No, only service animals are allowed.

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 235 out of 437 reviews
Rating 8 - Good. 141 out of 437 reviews
Rating 6 - Okay. 29 out of 437 reviews
Rating 4 - Poor. 19 out of 437 reviews
Rating 2 - Terrible. 13 out of 437 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Zandra

Liked: Cleanliness, staff & service, amenities
We loved the hotel , well decorated and the ambience was a cool vibe , the staff were super friendly, the food was amazing too
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great well designed room
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Sivapriyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Breakfast is really good
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was safe, clean and well maintained. The hotel had a great breakfast buffet and the staff were very nice and helpful.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secure precinct, ample parking, friendly staff, efficient staff even more important! Have stayed multiple times because we like it every time!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Youngran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The hotel was in a perfect location, the breakfast had plenty of options, and the room was very comfortable and spotless.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

ailin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is EXCELLENT. one of thr bests I've had. Variety, fresh, clean, attention, flavors I've had the best experience. Staff amazing, everyone.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Julien

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Miriam

Liked: Cleanliness
Great creative rooms, Hollywood theme. Nice size rooms.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Adegbola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and the environment is very beautiful and secure
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice safe, secure area , convenient to restaurants and shopping. Excellent location to Hop on Hop Off stop. All the staff are professional and provide exceptional customer service. They were very helpful and friendly.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Verona

Liked: Cleanliness, staff & service, amenities
Fantastic staff
Stayed 17 nights in Jan 2026
Verified review

10/10 Excellent

Verona

Liked: Cleanliness, staff & service, amenities
Staff where fantastic
Stayed 10 nights in Jan 2026
Verified review

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and always helpful staff made this a great stay!
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Claudie

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel in the middle of everything!
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Miriam

Liked: Cleanliness
Modern clean roomy
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Wenceslas

Liked: Cleanliness, staff & service, property conditions & facilities
An all rounder, funcional sort of place in the city. Had a short stay (just one night) and this is part of first impressions. Staff are warm and welcoming.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

yasin

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in very nice and safe area. It's modern clean and staff where excellent. Breakfast was good. However the rooms are stuffy and I didn't like the fact that there is only a curtain separating the bed from the bathroom. I would stay again in Melrose arch but not this hotel
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Cecilly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give this hotel more than 5* I absolutely would! I felt very safe and well cared for by the incredible staff, from the front desk to the dining room and the house keeping ladies! South African hospitality at its very best! I enjoyed having the shopping mall and restaurants on my doorstep. An exceptional stay, thank you
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Joel

Liked: Cleanliness, amenities, property conditions & facilities
This is a great hotel. When we booked we were told we could have a cot added to our room for our young daughter. When we checked in we were told this was not possible and ended up having to book and pay for a second room. We would have appreciated the proper answer when we first contacted the hotel.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities
The exceptional staff - they were friendly, well trained, and helpful. Breakfast was very good. The area is one of the best in Johannesburg. I can't believe this Hotel currently only gets an 8.6 on Hotels.com it deserves a 9.0.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Prajeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing property!

Amazing property and great location with lots of restaurants around.
Breakfast with a view and nice weather
Restaurants nearby
Restaurants near by
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Olumide

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing especially the staff. Great shops and restaurants located in walking distance
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Saida Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was a really good variety and not the traditional breakfast. Staff were very helpful.
Stayed 1 night in Oct 2025