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Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

4.0 star property
Suburban Johannesburg hotel connected to a shopping centre, a quick walk to Melrose Arch Shopping Centre

Photo gallery for Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

Breakfast, lunch, dinner served; garden views
Outdoor pool, open 9:00 AM to 6:00 PM, pool umbrellas, pool loungers
Terrace/patio
View from property
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Pool
  • Gym
The current price is NZ$240
includes taxes & fees
5 Sept - 6 Sept

Explore the area

View map
22 Whitely Street, Johannesburg, Gauteng, 2076
  • Melrose Arch Shopping Centre
    ‪3 min walk‬
  • Nelson Mandela Square
    ‪5 min drive‬
  • Sandton City Mall
    ‪6 min drive‬
  • Johannesburg (JNB-O.R. Tambo Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, 2 Single Beds

Room, 2 Single Beds

Room, 2 Single Beds

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Hairdryer
Private bathroom
Minibar
Coffee/tea maker
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Guest Room,1 King Bed ,Non-smoking

Minibar, in-room safe, desk, laptop workspace

Guest Room,1 King Bed ,Non-smoking

8.6 out of 10
Excellent
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Hairdryer
Minibar
Coffee/tea maker
Champagne service
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Hairdryer
Private bathroom
Minibar
  • 43 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

View from room

Deluxe Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Hairdryer
Minibar
Coffee/tea maker
Champagne service
  • Sleeps 2
  • 1 King Bed

About the area

Johannesburg

You'll be connected to a shopping centre at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch, and within just a 10-minute stroll of Melrose Arch Shopping Centre and James and Ethel Grey Park. Highlights at this hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool. .Enjoy the 24-hour gym and pool loungers. 2214 square feet (206 square metres) of event facilities include meeting rooms and conference space. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Full breakfast is available daily between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of a free area shuttle. .Places within a 30-minute walk of this 4-property class Birnam hotel include Wanderers Stadium and The Wanderers Golf Club.

What's nearby

  • Melrose Arch Shopping Centre - 3 min walk - 0.3 km
  • Wanderers Stadium - 13 min walk - 1.2 km
  • Rosebank Mall - 4 min drive - 4.5 km
  • Nelson Mandela Square - 5 min drive - 3.7 km
  • Sandton City Mall - 6 min drive - 3.4 km

Getting around

  • Rosebank Station - 8 min drive
  • Johannesburg Sandton Station - 12 min drive
  • Johannesburg (JNB-O.R. Tambo Intl.) - 31 min drive

Restaurants

  • ‪Protea Hotel Fire & Ice - ‬1 min walk
  • ‪The Grillhouse - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪tashas Cafe - ‬3 min walk
  • ‪Istanbul Kebab - ‬4 min walk

About this property

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

Suburban Johannesburg hotel connected to a shopping centre, a quick walk to Melrose Arch Shopping Centre
Protea Hotel Fire & Ice by Marriott JHB Melrose Arch offers its guests an outdoor pool, a 24-hour fitness centre, and in-room fitness. There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Event space at this hotel measures 2214 square feet (206 square metres) and includes conference space. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Protea Hotel Fire & Ice by Marriott JHB Melrose Arch. A free area shuttle within 6 kilometres is available. For a fee, parking is available.

This 4-star Johannesburg hotel is smoke free.

  • 1 building
  • 197 guestrooms or units
  • 6 levels
  • 2 bars or lounges
  • Conference rooms
  • 2214 sq ft of conference space
  • 206 sq. m of conference space
  • Built in 2010
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Dining venue
Protea Hotel Fire & Ice by Marriott JHB Melrose Arch offers 197 air-conditioned accommodations with minibars and laptop-compatible safes. A pillow menu is available. LCD televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Johannesburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Zulu

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  • Pool
  • Free WiFi
  • Restaurant
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4.4 out of 5, Excellent, 1,001 reviews
The price is NZ$173
includes taxes & fees
23 Aug - 24 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 6 kilometres
  • Parking on site (ZAR 50 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: ZAR 235 for adults and ZAR 235 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Designer stores
  • Outdoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • Baby bath
  • Free area shuttle
  • Highchair
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2,214 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height electrical sockets in bathroom
  • Magnifying mirror
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2010
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Streaming fitness classes

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests driving to the property should contact this property in advance (e.g. directions)

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately ZAR 235 for adults and from ZAR 235 for children
  • Airport shuttle fee: ZAR 760 per vehicle (one way)
  • Self-parking fee: ZAR 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash.
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 9:00 AM to 6:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Protea Hotel Fire Ice Melrose Arch Johannesburg
Protea Fire Ice Melrose Arch Johannesburg
Protea Fire Ice Melrose Arch
Protea Hotel Fire Ice Marriott JHB Melrose Arch Johannesburg
Protea Hotel Fire Ice Marriott JHB Melrose Arch
Protea Fire Ice Marriott JHB Melrose Arch Johannesburg
Protea Fire Ice Marriott JHB Melrose Arch
Protea Hotel Fire Ice by Marriott Johannesburg Melrose Arch
Protea Hotel Fire Ice by Marriott JHB Melrose Arch
Protea Hotel Fire & Ice by Marriott JHB Melrose Arch Hotel

Frequently asked questions

What is the cancellation policy at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

As of 17 Aug 2025, prices found for a 1-night stay for 2 adults at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch on 5 Sept 2025 start from NZ$240.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

Yep, Protea Hotel Fire & Ice by Marriott JHB Melrose Arch has a self car park for ZAR 50 per night.

Does Protea Hotel Fire & Ice by Marriott JHB Melrose Arch have a pool?

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 9:00 AM to 6:00 PM.

Is Protea Hotel Fire & Ice by Marriott JHB Melrose Arch family-friendly?

You bet! With amenities such as laundry facilities and a free local area shuttle, as well as highchairs and baby baths in the guestrooms, it's no surprise that Protea Hotel Fire & Ice by Marriott JHB Melrose Arch is a hit with families.

Does Protea Hotel Fire & Ice by Marriott JHB Melrose Arch serve breakfast?

Yep, full brekkie is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

Yep, you can grab a meal at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

Check-in begins at 3:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?

No, only service animals are allowed.

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 191 out of 382 reviews
Rating 8 - Good. 133 out of 382 reviews
Rating 6 - Okay. 28 out of 382 reviews
Rating 4 - Poor. 18 out of 382 reviews
Rating 2 - Terrible. 12 out of 382 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and always helpful staff made this a great stay!
Stayed 3 nights in Mar 2025

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very professional
Stayed 1 night in Feb 2025

8/10 Good

Dominic

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. A very good tidy clean hotel with a good breakfast. Rooms small'ish but good comfortable bed and clean Staff are helpful but unfortunately I did get my Bose Headphones stolen from my room during my stay so be careful with leaving valuables.
Stayed 3 nights in Mar 2025

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2024

10/10 Excellent

Jerome

Stayed 2 nights in Jan 2025

10/10 Excellent

Jerome

Stayed 1 night in Jan 2025

10/10 Excellent

Stewart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Holiday

Family holiday to kuger starting in Johannesburg, hotel and area is safe and excellent for walking around
Stayed 3 nights in Dec 2024

10/10 Excellent

INNOCENT

Stayed 7 nights in Dec 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 4 nights in Dec 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Winter break

Lovely hotel staff are first class
Stayed 1 night in Nov 2024

10/10 Excellent

Prajeet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing property!

Amazing property and great location with lots of restaurants around.
Breakfast with a view and nice weather
Restaurants nearby
Restaurants near by
Stayed 1 night in Nov 2024

2/10 Terrible

Olivier

Stayed 1 night in Oct 2024

10/10 Excellent

TARRYN

Stayed 2 nights in Oct 2024

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Olumide

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing especially the staff. Great shops and restaurants located in walking distance
Stayed 2 nights in Oct 2024

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is absolutely phenomenal. From the moment you enter the hotel every single person no matter the position is ensuring you are well taken care of. The front desk was so amazing. The dining room staff could not have been more accommodating. The servive was top notch and the food was incredible. The omelets were my favorite, cooked to perfection. The chef remembered my order the next day Impressive!!! The bellhops were very efficient and friendly. Try this hotel you will not be disappointed. Also the decor is straight out of a architectural magazine, very beautiful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Love it!
Stayed 3 nights in Oct 2024

10/10 Excellent

Carolina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!
Stayed 1 night in Sep 2024

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

EM

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Ivan, Irvine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a safe and accessible location within Melrose Arch. The retro decor takes a while to get used to but don’t let that put you off. The rooms are comfortable and the breakfast’s spectacular. The best part of the hotel is the people. From the front desk to the restaurant to the laundry facilities, everyone is incredibly friendly and efficient. I have stayed here multiple times with my family and alone, and will keep on coming back. Very good value for money.
Stayed 4 nights in Aug 2024

10/10 Excellent

AIREDALE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I am coming back here next time

The stay was great. Staffs were so friendly in reception and hosting.
Stayed 2 nights in Jul 2024