Sheraton Maui Resort & Spa

4.0 star property

Photo gallery for Sheraton Maui Resort & Spa

Outdoor pool, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
Property video
Ali'i Presidential 1 Bedroom Suite, Black Rock View, Oceanfront King | Living room
3 bars/lounges, poolside bar
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa pool
  • Restaurant
  • Air-conditioning
  • Gym
The current price is NZ$1,572
includes taxes & fees
29 May - 30 May

Explore the area

View map
2605 Kaanapali Pkwy, Lahaina, HI, 96761
  • Place, Kaanapali Beach
    ‪2 min walk‬
  • Place, Whalers Village
    ‪10 min walk‬
  • Place, Kaanapali Kai Course at Kaanapali Golf Resort
    ‪19 min walk‬
  • Airport, Kahului, HI (OGG)
    ‪42 min drive‬

Room options

Room, 1 King Bed, Resort View

8.8 out of 10
Excellent
(33 reviews)
  • Resort view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Resort View

8.8 out of 10
Excellent
(21 reviews)
  • Resort view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Partial Ocean View

9.0 out of 10
Wonderful
(13 reviews)
  • Partial ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Ocean View

8.2 out of 10
Very good
(45 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Ocean View

9.4 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, Ocean View

9.6 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Oceanfront

8.6 out of 10
Excellent
(18 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Oceanfront

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Moana Oceanfront King

9.2 out of 10
Wonderful
(14 reviews)
  • Ocean view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Moana Oceanfront 2 Double

8.0 out of 10
Very good
(4 reviews)
  • Ocean view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Moana Oceanfront 1 Bedroom Suite King

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Ohana Lanai Suite 1 King or 2 Double + Murphy/Wall bed Ocean View

  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Murphy Bed OR 1 King Bed and 1 Double Murphy Bed

Ohana Suite Ocean View 2 Double + Murphy/Wall Bed

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Murphy Bed

Ohana Suite Ocean View 1 King + Murphy/Wall bed

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

1 Bedroom Suite Ocean View 1 King or 2 Double

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Suite, 1 Bedroom, Oceanfront

  • Ocean view
  • 79 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Ali'i Presidential 1 Bedroom Suite, Black Rock View, Oceanfront King

  • Ocean view
  • 149 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Premium Lanai 1 King or 2 Double

7.0 out of 10
Good
(2 reviews)
  • Resort view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite, 1 Bedroom (Oceanfront)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Ocean View (Beachfront)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 2 Double Beds, Ocean View (Mobility Accessible, Tub)

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Bathtub Grab Bars, Resort View (Mobility Accessible)

  • Resort view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Bathtub Grab Bars, Ocean View (Mobility Accessible)

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Bathtub Grab Bars, Ocean View (Mobility Accessible)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Hearing Accessible, Resort View

  • Resort view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Hearing Accessible, Partial Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Hearing Accessible, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Hearing Accessible, Resort View

  • Resort view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Roll-in Shower, Resort View (Mobility Accessible)

8.0 out of 10
Very good
(1 review)
  • Resort view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Roll-in Shower, Ocean View (Mobility Accessible)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Roll-in Shower, Ocean View (Mobility Accessible)

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, Roll-in Shower, Ocean View (Mobility Accessible)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Moana Oceanfront Lanai 2 Double

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Moana Oceanfront Lanai King

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Kaanapali

A family-friendly stay in Kaanapali awaits you at Sheraton Maui Resort & Spa. Within a 5-minute stroll you'll find Kaanapali Beach and Whalers Village within a 15-minute walk. Highlights at this beachfront resort include 5 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering can include hot stone massages, prenatal massages, body wraps and body scrubs along with access to the hot tub. The restaurant, Teppan-yaki Dan, is open for dinner. Mai Tai Bar is the resort's own bar, serving drinks along with lunch. Spend the day at the beach and enjoy the 3 outdoor tennis courts, outdoor swimming pool and 24-hour gym. 42307 square feet (3930 square metres) of event facilities include 12 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free wired Internet in public areas, a lazy river and a hot tub. There's also valet parking, along with the convenience of an area shuttle. .In the area of this 4-property class Kaanapali resort, you'll find Napili Bay.

What's nearby

  • Kaanapali Beach - 2 min walk - 0.2 km
  • May's Beach - 5 min walk - 0.5 km
  • Whalers Village - 10 min walk - 0.9 km
  • Kaanapali Kai Course at Kaanapali Golf Resort - 19 min walk - 1.6 km
  • Kaanapali Golf Courses - 19 min walk - 1.6 km

Getting around

  • Kahului, HI (OGG) - 52 min drive

Restaurants

  • ‪Monkeypod Kitchen - ‬10 min walk
  • ‪Leilani's on the Beach - ‬10 min walk
  • ‪Island Vintage Coffee - ‬12 min walk
  • ‪Hula Grill Kaanapali - ‬10 min walk
  • ‪Maui Brewing Company Ka‘anapali - ‬8 min walk

About this property

Sheraton Maui Resort & Spa

Sheraton Maui Resort & Spa offers its guests a full-service spa, outdoor tennis courts, and a lazy river. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free wired Internet.

A 24-hour business centre and 12 meeting rooms are available. Event space at this resort measures 42307 square feet (3930 square metres) and includes conference space. An outdoor pool, a children's pool, and a hot tub are also featured at the family-friendly Sheraton Maui Resort & Spa. For a fee, parking is available.

This 4-star Kaanapali resort is smoke free.

  • 508 guestrooms or units
  • 6 levels
  • 6 buildings
  • 5 dining venues
  • 3 bars or lounges
  • 42307 sq ft of conference space
  • 3930 sq. m of conference space
  • Built in 1963
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
Sheraton Maui Resort & Spa offers 508 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to lanais. 50-inch LCD televisions come with premium cable channels and pay-per-view films.

Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can pamper themselves with a trip to the on-site spa, which has 7 treatment rooms. Services include hot stone massages, facials, body wraps and body scrubs. The spa is equipped with a hot tub. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Area shuttle
  • Secured, covered parking on site (USD 39 per night)
  • Secured, covered valet parking on site (USD 49 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Cliff Dive Grill
  • Coral Reef
  • Mai Tai Bar
  • Teppan-yaki Dan
  • The Sandbar

Things to do

  • 24-hour gym
  • 3 outdoor tennis courts
  • Children's pool
  • Foosball table
  • Full-service spa
  • Games
  • Hot tub
  • Lazy river
  • Outdoor pool
  • Scuba diving
  • Shopping
  • Snorkelling
  • Waterslide

Family friendly

  • Children's pool
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Lazy river
  • Mini-fridge
  • Outdoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Wedding services

Business services

  • 12 meeting rooms
  • 24-hour business centre
  • 42,307 square feet of conference space

Outdoors

  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Prenatal massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 6 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1963
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Contactless check-in and check-out are available

Late check-in subject to availability

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 57.80 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Internet access
  • Shuttle service
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 39 per night (in/out privileges)
  • Valet parking fee: USD 49 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - 069-973-6064-01
This property accepts credit cards, debit cards and cash
This property uses some solar energy
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The tax ID number is 069-973-6064-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property uses solar energy. For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Maui Sheraton

Maui Sheraton Resort

Sheraton Maui

Sheraton Maui Lahaina

Sheraton Maui Resort

Sheraton Maui Resort Lahaina

Sheraton Resort

Sheraton Resort Maui

Lahaina Sheraton

Sheraton Lahaina

Sheraton Maui Hotel Lahaina

Sheraton Maui Resort & Spa Lahaina

Sheraton Maui Resort And Spa

Lahaina Sheraton

Sheraton Maui Resort & Spa Lahaina

Sheraton Lahaina

Sheraton Maui Resort And Spa

Maui Sheraton

Sheraton Maui Resort Spa

Sheraton Maui & Spa Lahaina

Sheraton Maui Resort & Spa Resort

Sheraton Maui Resort & Spa Lahaina

Sheraton Maui Resort & Spa Resort Lahaina

Frequently asked questions

What is the cancellation policy at Sheraton Maui Resort & Spa?

Sheraton Maui Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Maui Resort & Spa?

As of 27 May 2026, prices found for a 1-night stay for 2 adults at Sheraton Maui Resort & Spa on 29 May 2026 start from NZ$1,572, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Maui Resort & Spa?

Yep, Sheraton Maui Resort & Spa has a secured covered self car park with in/out privileges for USD 39 per night. A self car park is also available, for a fee.

Are there any beaches close to Sheraton Maui Resort & Spa?

Yep, Sheraton Maui Resort & Spa is a short 3-minute walk from Kaanapali Beach. Fun beach activities include snorkelling, scuba diving and waterskiing.

Is there a spa on site at Sheraton Maui Resort & Spa?

Yep, there is an onsite spa at Sheraton Maui Resort & Spa. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Sheraton Maui Resort & Spa have a pool?

Sheraton Maui Resort & Spa has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

Does Sheraton Maui Resort & Spa have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sheraton Maui Resort & Spa?

Sheraton Maui Resort & Spa features a full-service spa, an outdoor pool and 5 restaurants.

What makes Sheraton Maui Resort & Spa a romantic place to stay?

1 hot tub and beachfront dining, as well as private lanais in the guestrooms, all help set the scene for a romantic weekend at Sheraton Maui Resort & Spa.

Is Sheraton Maui Resort & Spa family-friendly?

You bet! With amenities such as a children's pool and a lazy river, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Maui Resort & Spa is a hit with families.

Is there a free airport shuttle available at Sheraton Maui Resort & Spa?

No, Sheraton Maui Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Maui Resort & Spa?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Maui Resort & Spa?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Sheraton Maui Resort & Spa?

No, pets are not allowed.

Is there a golf course on site at Sheraton Maui Resort & Spa?

There isn't one on site, but Kaanapali Kai Course at Kaanapali Golf Resort is a short 17-minute walk away.

Sheraton Maui Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 630 out of 1008 reviews
Rating 8 - Good. 211 out of 1008 reviews
Rating 6 - Okay. 93 out of 1008 reviews
Rating 4 - Poor. 43 out of 1008 reviews
Rating 2 - Terrible. 31 out of 1008 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Alisa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff was great, rooms were clean
Stayed 5 nights in Feb 2026

10/10 Excellent

Sean

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great Location, Beautiful Grounds. Beach and snorkeling were fantastic. More food options needed. Staff friendly and room kept clean
Stayed 8 nights in Feb 2026

10/10 Excellent

Samantha

Stayed 6 nights in Feb 2026

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best experience!
Stayed 5 nights in Feb 2026

10/10 Excellent

Debby

Stayed 5 nights in Dec 2025

10/10 Excellent

Amir

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The view from our room was absolutely beautiful, and the hotel’s gardens and green areas were very well maintained and stunning. The overall atmosphere was peaceful and made our stay even more enjoyable.
Stayed 5 nights in Feb 2026

6/10 Okay

Riley

Stayed 7 nights in Feb 2026

10/10 Excellent

Melanie Diana, San Antonio Texas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great spot. The area was a calm and relaxing area. Staff was really friendly and helpful!
Stayed 4 nights in Feb 2026

8/10 Good

Scott

Stayed 6 nights in Feb 2026

10/10 Excellent

Frank

Stayed 8 nights in Jan 2026

4/10 Poor

Heather

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I was actually shocked after I “upgraded “ to a room that was in such poor condition. I’ve stayed at holiday inn’s nicer! Second, the front desk agents came across as very short and irritated. I understand they can’t control the weather but there could have comps offered for no shower or power etc. The breakfast Buffett cost $110 for me and my 2 kids and the eggs were powered. Then all our outings kept getting cancelled and there was no compensation. Then I was charged an extra $400 to stay in my room for an extra 3 hours. That’s insane! I also have a charge for $620 on my account and I have no idea what it’s for. I sent an email with no response. I was always nice and kinda when I spoke to people. Your best staff are Larry and the nice older lady who cleaned our rooms. They need promotions. I’d really like to know where that $620 charge came from!
Stayed 4 nights in Feb 2026

10/10 Excellent

Shanin Marie

Liked: Cleanliness
Convenient location within walking distance to snorkeling, restaurants and shops. Hotel breakfast was excellent.
Stayed 4 nights in Jan 2026

10/10 Excellent

Therese

Stayed 3 nights in Feb 2026

10/10 Excellent

Jarrett

Liked: Cleanliness, amenities, property conditions & facilities
Great time. Service, pool and food was great!
Stayed 1 night in Feb 2026

2/10 Terrible

Christina

Travelled with family
Disliked: Cleanliness
Room was dirty , a pair of swim bottoms on floor and hair on the bathroom wall . Power was out and not hot water . Would not stay again.
Stayed 1 night in Feb 2026

10/10 Excellent

Dorothy

Stayed 4 nights in Jan 2026

10/10 Excellent

Loretta

Stayed 3 nights in Feb 2026

10/10 Excellent

Vinaya, Alpharetta

Liked: Cleanliness, amenities, property conditions & facilities
Everything. Amenities, staff, rooms, etc.
Stayed 4 nights in Jan 2026

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, helpful staff, and great amenities.
Stayed 4 nights in Feb 2026

6/10 Okay

Valerie

Stayed 6 nights in Jan 2026

10/10 Excellent

David Gordon

Liked: Cleanliness, amenities, property conditions & facilities
The room was nice, clean, but a little dated. The staff was superb. The lazy river pool was great fun! The location on the beach was great. The food was delicious, especially at the breakfast buffet and the Cliff Dive Grill (poolside bar).
Stayed 6 nights in Jan 2026

8/10 Good

Jamil

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean and spaicous room.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jacqueline

Liked: Amenities, property conditions & facilities
We had a room in the Moana building and it was amazing! The most beautiful view ever! The room was nice also, and kept extremely clean ! Loved it!!!
Stayed 7 nights in Jan 2026

2/10 Terrible

Ryan

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Staff was extremely rude the entire stay. We booked Moana oceanfront rooms. The website states free self parking, we were charged $39 a day for parking and 59 a day resort fee that also states its free with these rooms.
Stayed 3 nights in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Amazing Stay at Sheraton Maui Resort & Spa Our stay at the Sheraton Maui Resort & Spa was unforgettable. The resort has excellent amenities including well-kept tennis courts, relaxing yoga, a beautiful pool area with a jacuzzi and lazy river-style experience, and incredible snorkeling right off the beach — we even saw Honu (sea turtles) and angelfish. The room and restaurants were great, and the location is perfect with an easy walk to nearby shopping and neighboring resorts. Most of all, the service was outstanding — the staff was warm, attentive, and truly made the experience special.
Stayed 3 nights in Dec 2025