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"Too noisy on bottom level near reception area. Large beds, good layout of room setup, room only got cleaned once during a 6 day stay " More

By a verified traveller on Thu 19 Dec 2019

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Hotel Description

Uncle Billy's Kona Bay Hotel puts you in the center of Kailua-Kona, 0.6 km (0.4 mi) from Kailua-Kona Wharf and 1.8 km (1.1 mi) from Swing Zone. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi.

TVs with cable channels are featured in all 145 rooms, and you can enjoy free local calls, safes, and desks. Additionally, refrigerators and free toiletries are available.

This hotel has free WiFi in public areas, a 24-hour front desk, and an elevator. Additionally, you'll find laundry facilities. There's also the convenience of self parking.

Attractions within a 15-minute drive of this Kailua-Kona hotel include Magic Sands Beach and Kona Le'a Plantation.

Superior Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
NZ$220* Per night/room 5 Oct. - 6 Oct.

Standard Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Studio, Kitchenette, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Uncle Billy's Kona Bay Hotel ratings based on 5 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Uncle Billy's Kona Bay Hotel

Everyone (2) Couples (3)
3 out of 5
Too noisy on bottom level near reception area. Large beds, good layout of room setup, room only got cleaned once during a 6 day stay

Posted by on 19 Dec. 2019

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Comment from Hotel Management

28 Dec. 2019 by Jennifer

Aloha, Thank you for taking the time to share your valuable feedback. We sincerely apologize for falling below your expectations. Rest assured, we have shared your feedback with the appropriate hotel team in order to ensure we consistently deliver upon guest expectations. We hope to serve you again the next time your travels bring you to Kailua-Kona. Mahalo

3 out of 5
The fridge didn’t work, had mould inside. Carpet was all lifted and torn next to the bed. Not all lights worked. The location was lovely though!

Posted by on 14 Aug. 2019

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Comment from Hotel Management

16 Aug. 2019 by Jennifer

Aloha, Thank you for your review and for providing your honest feedback. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at Uncle Billy's Kona Bay Hotel, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. Thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to Kailua-Kona. Mahalo

2 out of 5
We were only in Kona for one night and thank god for that as my kids (and us adults to) were terrified of sleeping in our room. The room absolutely stunk of urine, the balcony doors didn’t shut, the adjoining door to the room beside us was falling apart so felt like whoever was next door could come into our room and the patrons beside the hotel were very scary to say the least. I have never had to write a review like this before and feel bad doing so but felt I had no choice. We were charged $10 for parking to that we didn’t know about. On the upside the staff seemed very pleasant and helpful. I can say that we would def never stay here again.

Posted by on 25 May 2019

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Comment from Hotel Management

27 May 2019 by Jennifer

Aloha, Thank you for taking the time to share your valuable feedback. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. The experience you described is not characteristic of the level of service our associates strive to provide. Rest assured, your feedback has been shared with the appropriate hotel team to ensure your concerns are heard and evaluated. Once again, thank you for your valued feedback, and we hope to serve you again whenever your travels bring you back to Kailua-Kona. Mahalo

4 out of 5
The bed was really good and location great The breakfast wasn’t that good basic it was free but I only had it once. It looks really old but did the job would go back there again.

Posted by on 13 Feb. 2019

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Comment from Hotel Management

13 Feb. 2019 by Jennifer

Aloha, Thank you for your review. I'm glad you enjoyed your stay and we hope to see you again the next time you are on the Big Island! Mahalo

4 out of 5
Great price, nice cozy little room. A hairdryer would have been nice, but they let us check in early and breakfast was included so overall we had a lovely stay. There was a very friendly cat!

Posted by on 14 Jan. 2019

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Comment from Hotel Management

18 Jan. 2019 by Jennifer

Aloha, I'm glad you had a lovely stay! And enjoyed the company of a local kitty! Thank you for your feedback and we hope to see you next time you visit the Big Island! Mahalo!

About the Uncle Billy's Kona Bay Hotel

Location 75-5739 Alii Dr, Kailua-Kona, HI 96740

Property Features

As a guest of Uncle Billy's Kona Bay Hotel, you'll find an outdoor pool, laundry facilities, and ATM/banking services. WiFi is free in public spaces. For a fee, parking is available. Smoking is allowed in designated areas at this Kailua-Kona hotel.

  • 145 guestrooms or units
  • 4 levels
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Kona, HI (KOA-Kona Intl. Airport (KOA) (14.7 km / 9.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Uncle Billy's Kona Bay Hotel offers 145 air-conditioned accommodations with safes and complimentary toiletries. Cable television is provided. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Television
  • Cable channels
  • Refrigerator
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Air conditioning
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 14 days. Beginning October 15, travelers who have proof of a negative COVID-19 test taken no more than 72 hours before arriving are exempt from quarantine.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.00 per day.
  • Cribs (infant beds) are available for USD 15 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The tax ID number is TA-188-837-2736-01. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - TA-188-837-2736-01
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 10 per night (in/out privileges)
  • Crib (infant bed) fee: USD 15 per day
  • Rollaway bed fee: USD 20.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Billy's Hotel
  • Billy's Kona Bay Hotel
  • Kona Bay Hotel
  • Kona Uncle Billy's Bay Hotel
  • Kona Uncle Billy's Hotel
  • Uncle Billy's
  • Uncle Billy's Hotel Kona
  • Uncle Billy's Kona
  • Uncle Billy's Kona Bay
  • Uncle Billy's Kona Bay Hotel
  • Uncle Billy's Kona Bay Hotel Kailua-Kona
  • Uncle Billy's Kona Bay Kailua-Kona
  • Uncle Billy's Kona Bay
  • Uncle Billy's Kona Bay Hotel Hotel
  • Uncle Billy's Kona Bay Hotel Kailua-Kona
  • Uncle Billy's Kona Bay Hotel Hotel Kailua-Kona

You should know

  • Pool access available from 8 AM to 9 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.