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"Too noisy on bottom level near reception area. Large beds, good layout of room setup, room only got cleaned once during a 6 day stay " More

By a verified traveller on Thu 19 Dec 2019

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Hotel Description

Uncle Billy's Kona Bay Hotel places you in the center of Kailua-Kona, within a short 5-minute stroll of Mokuaikaua Church and Hulihee Palace. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi.

You can enjoy TVs, free local calls, and safes, featured in all 145 rooms. Additionally, refrigerators and free toiletries are available.

This hotel has free WiFi in public areas, a 24-hour front desk, and an elevator. Additionally, you'll find laundry facilities. There's also the convenience of self parking.

Attractions within a 10-minute drive of this Kailua-Kona hotel include Magic Sands Beach and Kaloko-Honokohau National Historical Park.

Standard Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
NZ$240* Per night/room 3 Mar. - 4 Mar.

Deluxe Room, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Studio, Kitchenette, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Uncle Billy's Kona Bay Hotel ratings based on 11 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Uncle Billy's Kona Bay Hotel

Everyone (8) Couples (3)
3 out of 5
Too noisy on bottom level near reception area. Large beds, good layout of room setup, room only got cleaned once during a 6 day stay

Posted by on 19 Dec. 2019

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Comment from Hotel Management

28 Dec. 2019 by Jennifer

Aloha, Thank you for taking the time to share your valuable feedback. We sincerely apologize for falling below your expectations. Rest assured, we have shared your feedback with the appropriate hotel team in order to ensure we consistently deliver upon guest expectations. We hope to serve you again the next time your travels bring you to Kailua-Kona. Mahalo

3 out of 5
The fridge didn’t work, had mould inside. Carpet was all lifted and torn next to the bed. Not all lights worked. The location was lovely though!

Posted by on 14 Aug. 2019

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Comment from Hotel Management

16 Aug. 2019 by Jennifer

Aloha, Thank you for your review and for providing your honest feedback. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at Uncle Billy's Kona Bay Hotel, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. Thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to Kailua-Kona. Mahalo

2 out of 5
We were only in Kona for one night and thank god for that as my kids (and us adults to) were terrified of sleeping in our room. The room absolutely stunk of urine, the balcony doors didn’t shut, the adjoining door to the room beside us was falling apart so felt like whoever was next door could come into our room and the patrons beside the hotel were very scary to say the least. I have never had to write a review like this before and feel bad doing so but felt I had no choice. We were charged $10 for parking to that we didn’t know about. On the upside the staff seemed very pleasant and helpful. I can say that we would def never stay here again.

Posted by on 25 May 2019

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Comment from Hotel Management

27 May 2019 by Jennifer

Aloha, Thank you for taking the time to share your valuable feedback. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. The experience you described is not characteristic of the level of service our associates strive to provide. Rest assured, your feedback has been shared with the appropriate hotel team to ensure your concerns are heard and evaluated. Once again, thank you for your valued feedback, and we hope to serve you again whenever your travels bring you back to Kailua-Kona. Mahalo

4 out of 5
The bed was really good and location great The breakfast wasn’t that good basic it was free but I only had it once. It looks really old but did the job would go back there again.

Posted by on 13 Feb. 2019

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Comment from Hotel Management

13 Feb. 2019 by Jennifer

Aloha, Thank you for your review. I'm glad you enjoyed your stay and we hope to see you again the next time you are on the Big Island! Mahalo

4 out of 5
Great price, nice cozy little room. A hairdryer would have been nice, but they let us check in early and breakfast was included so overall we had a lovely stay. There was a very friendly cat!

Posted by on 14 Jan. 2019

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Comment from Hotel Management

18 Jan. 2019 by Jennifer

Aloha, I'm glad you had a lovely stay! And enjoyed the company of a local kitty! Thank you for your feedback and we hope to see you next time you visit the Big Island! Mahalo!

2 out of 5

Disappointing Stay

The room was serviced daily but overall cleaness of the room was dirty - dont look under the beds or in the cupboards. When checking out 3 staff were dealing wirh a complaint from 1 perdon in the end i had to be asked to be served so i could get to the airport this also was a shambles. I would mot stsy here again.

Posted by on 23 Aug. 2017

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Comment from Hotel Management

27 Aug. 2017 by Kona Bay Hotel Guest Relations

Aloha, We are very sorry to hear your stay with us was less than the standards we expect at Kona Bay Hotel. Any and all complaints are directed to the proper department, and I can assure you this issue will be addressed promptly. I would like to add that we are currently undergoing renovations, and appreciate your understanding at this time. Mahalo

4 out of 5

Friendly hotel in great location

Cons: This is more a US thing than a criticism of this hotel, but it would be great if they had some family rooms with a double bed and bunks.
Location: The hotel is right in the heart of Kona's tourist strip. The best beaches a a drive away, but there are heaps of restaurants and touristy things.
Our first night we were given a room where someone had been smoking and it stunk. The room was also run down and faced on to a busy street. We complained about the smell and hotel staff transferred us to another room for our remaining two nights that not only smelt better but was also less run down and quieter. I believe they are gradually fixing up their rooms at the moment. It's not a flash place, but it was comfortable and friendly. The pool is great and the breakfast very adequate.

Posted by on 1 Aug. 2017

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Comment from Hotel Management

17 Aug. 2017 by Kona Bay Hotel Guest Relations

Aloha Lynley, and mahalo for your great review. We are constantly trying to give our guests the most pleasant experience possible, and we are happy to see our efforts have paid off. It is so important to us that our staff enlist every available resource at their disposal to accommodate or ameliorate any guest issue, and we are pleased to hear the front desk was able to assist you promptly and effectively. We are also happy to note that YES, we are in the process of renovations, and we appreciate your understanding. Thank you, and we hope to see you again soon.

2 out of 5

Underwhelming

Good location. Crappy hotel. I guess you get what you pay for.

Posted by , from c on 23 Jan. 2017

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4 out of 5

Good hotel in good position

Pros: Position and comfort
Cons: Plumbing
Location: Right in the middle of Kona over the road from the beach. Airport just up the road.
This hotel is surprisingly good considering what it looks like from the road. Our initial room had a smelly blocked basin but we were quickly moved. A great position and good continental breakfast

Posted by , from Australia on 25 Sep. 2016

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1 out of 5

Worst room in the hotel.

Cons: whole place needs to be refurbished
My husband and I both had to sign a form to indicate that we would not smoke in the room. We were disgusted when we walked into the room and almost gagged at the overpowering smell of cigarettes . We had to leave all doors open whenever we were in the room, which included the balcony door which was right above the very noisy/busy street below, complete with power lines hanging across our view. The whole place was very run down and needs a lot a work. The free breakfast was adequate, but no service even when food was running out. Our two night stay was topped off when at 4.30 am we received a phone call to tell us to not use the toilet as there was a plumbing issue. Not very pleasant with two children and two adults in the room.

Posted by , from Sydney on 17 Jun. 2016

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About the Uncle Billy's Kona Bay Hotel

Location 75-5739 Alii Dr, Kailua-Kona, HI 96740

Property Features

As a guest of Uncle Billy's Kona Bay Hotel, you'll find an outdoor pool, laundry facilities, and ATM/banking services. WiFi is free in public spaces. For a fee, parking is available. Smoking is allowed in designated areas at this Kailua-Kona hotel.

  • 145 guestrooms or units
  • 4 levels
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Kailua-Kona, HI (KOA-Kona Intl.) (14.2 km / 8.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Uncle Billy's Kona Bay Hotel offers 145 air-conditioned accommodations with safes and complimentary toiletries. Cable television is provided. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Television
  • Cable channels
  • Refrigerator
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Safe
  • Toiletries (free)
  • Telephone
  • Air conditioning
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.00 per day.
  • Cribs (infant beds) are available for USD 15 per day.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The tax ID number is TA-188-837-2736-01.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • Debit cards not accepted
  • Tax ID – TA-188-837-2736-01

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 10 per night (in/out privileges)
  • Crib (infant bed) fee: USD 15 per day
  • Rollaway bed fee: USD 20.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Billy's Hotel
  • Billy's Kona Bay Hotel
  • Kona Bay Hotel
  • Kona Uncle Billy's Bay Hotel
  • Kona Uncle Billy's Hotel
  • Uncle Billy's
  • Uncle Billy's Hotel Kona
  • Uncle Billy's Kona
  • Uncle Billy's Kona Bay
  • Uncle Billy's Kona Bay Hotel
  • Uncle Billy's Kona Bay Hotel Kailua-Kona
  • Uncle Billy's Kona Bay Kailua-Kona
  • Uncle Billy's Kona Bay
  • Uncle Billy's Kona Bay Hotel Hotel
  • Uncle Billy's Kona Bay Hotel Kailua-Kona
  • Uncle Billy's Kona Bay Hotel Hotel Kailua-Kona

You should know

  • Pool access available from 8 AM to 9 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
url importing https://www.wotif.co.nz/Kailua-Kona-Hotels-Uncle-Billy's-Kona-Bay-Hotel.h28035-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.