Kalaw accommodation from NZ$41

I already book the hotel room at your Expedia App. We already give deposit by Visa Card. But when we arrived Famous Hotel Kalaw, the reception said, they are not received our booking. So, we can't stayed at Famous Hotel. All the rooms are fully booked. So please let me know how your App process are working and how our deposit money back.

Pros 1. Rooms are just okay - spartan (not big) along with toothbrush, toothpaste, bath gel, shampoo 3. Free water bottle per day 4. Refilling of water near the reception area 5. good Restaurants within 20 metres 6. Very Nice balcony - you can see the sunrise sitting in your room (provided you get the road facing room) and spend time with your friends in the huge balcony. 7. Exceptional location 8. Reasonably good Breakfast - they will take you to a nearby restaurant Cons 1. Staff hardly understands English (it is true for almost all the hotels we stayed in Myanmar) 2. There is no AC or Fan. We had to tell them to give a table fan - which they gave. Considering it is a hill station , it is not a big problem. But since the height of the hill station is not great - the temperature is not that cold - when we stayed 3.When we came the owner was not there & hotel staff initially said there is no booking in our name. The hotel booking is in the name of Golden Kalaw Inn, whereas the name mentioned Infront of the hotel is Hotel Golden Kalaw.So when they said there is no booking in your name, we thought it must be some other hotel 4. Then they said we are not supposed to get any breakfast - which was also not correct. Later they did provide breakfast. 5. Then the owner said they have received payment only for 1 room and not two rooms - this is also not correct. I had to explain this to her for 6-7 min. Later we were allotted two rooms. All this causes lot of anxiety to the tourits