The Westin Hapuna Beach Resort

4.0 star property
Luxury resort with 3 restaurants and 2 outdoor pools

Photo gallery for The Westin Hapuna Beach Resort

On the beach, sun-loungers, beach umbrellas, beach towels
Exterior
Lobby
2 outdoor pools, pool umbrellas, pool loungers
Banquet hall

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • 24/7 front desk
The current price is NZ$1,208
includes taxes & fees
29 Nov - 30 Nov

Explore the area

View map
62-100 Kauna'oa Drive, Kohala Coast, Kamuela, HI, 96743
  • Place, Mauna Kea Beach
    ‪17 min walk‬
  • Place, Hāpuna Beach State Recreation Area
    ‪4 min drive‬
  • Place, Mauna Kea Resort Golf Course
    ‪8 min drive‬
  • Airport, Kailua-Kona, HI (KOA-Kona Intl.)
    ‪39 min drive‬

Room options

Room, 1 King Bed, Non Smoking, Partial Ocean View

9.2 out of 10
Wonderful
(34 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 56 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking, Partial Ocean View

9.4 out of 10
Exceptional
(20 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 56 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking, Resort View (Ground Floor, Lanai)

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 56 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking, Resort View (Ground Floor, Lanai)

Highlights

Lanai
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 56 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

9.2 out of 10
Wonderful
(33 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 56 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking, Ocean View (Balcony)

8.0 out of 10
Very good
(8 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Premier Room, 1 King Bed, Non Smoking, Ocean View

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 56 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premier Room, 2 Queen Beds, Non Smoking, Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Non Smoking, Balcony (View)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • 76 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Premier Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • 75 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Non Smoking, Lanai (Ground Floor)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Porch/lanai
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • 112 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the area

Kamuela

A luxury stay in Kamuela awaits you at The Westin Hapuna Beach Resort. You'll be 1.1 km (0.7 mi) from Mauna Kea Beach and 4 km (2.5 mi) from Hāpuna Beach State Recreation Area. Highlights at this beachfront resort include 3 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Hapuna Spa by Mandara can include deep-tissue massages and body wraps. The restaurant, Meridia, serves Mediterranean cuisine and is open for dinner. At the resort's own lounge bar, you can stop for a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site golf course and gym. Business amenities include 7 meeting rooms, a business centre, and limo/town car service. Plus you'll find free Wi-Fi in public areas, a sauna and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also valet parking, along with the convenience of an area shuttle. .In the area of this 4-property class Kamuela resort, you'll find Mauna Lani Resort Golf Course.

What's nearby

  • Mauna Kea Beach - 17 min walk - 1.5 km
  • Hāpuna Beach State Recreation Area - 4 min drive - 1.9 km
  • Puako Beach - 8 min drive - 5.3 km
  • Mauna Kea Resort Golf Course - 8 min drive - 3.1 km
  • Waialea Beach - 8 min drive - 5.3 km

Getting around

  • Kailua-Kona, HI (KOA-Kona Intl.) - 39 min drive

Restaurants

  • ‪Hawaii’s Ultimate Donut - Hot Malasadas - ‬7 min drive
  • ‪Tommy Bahama Tropical Café - ‬15 min drive
  • ‪Mauna Lani Coffee Company - ‬15 min drive
  • ‪CanoeHouse - ‬18 min drive
  • ‪Orchid Court - ‬18 min drive

About this property

The Westin Hapuna Beach Resort

Luxury resort with 3 restaurants and 2 outdoor pools
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Summer fun is a breeze at The Westin Hapuna Beach Resort, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools and enjoy a treatment at the full-service spa.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury resort also offers a steam room, a fitness centre and a garden. For a fee, parking is available.

This 4-star Kamuela resort is smoke free.

  • 249 guestrooms or units
  • 9 levels
  • 3 dining venues
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
The Westin Hapuna Beach Resort offers 249 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and bidets.

This Kamuela resort provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. In-room massages, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

Hapuna Spa by Mandara has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, body wraps, body scrubs and body treatments. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Area shuttle up to 0.5 miles
  • Limo/town car service
  • Parking on site (USD 35 per day)
  • Valet parking on site (USD 35 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; USD 48 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ikena Landing
  • Meridia
  • Naupaka Beach Gril
  • Naupaka Beach Grill
  • Piko Coffee + Bar

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Gym
  • Kayaking
  • Library
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower (86 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible spa

More

  • 9 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 1 (weight limit: 75 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 45.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 43.65 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 48 per person
  • Self-parking fee: USD 35 per day
  • Valet parking fee: USD 35 per day
  • Rollaway bed fee: USD 45.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-105-321-8816-01
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The tax ID number is TA-105-321-8816-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hapuna Beach Prince Hotel Hotel Kamuela
Hapuna Beach Prince Hotel Kamuela
Hapuna Prince Hotel
Prince Hotel Hapuna Beach
Hapuna Beach Prince Hotel
Hapuna Beach Prince Kamuela
Hapuna Beach Prince
Hapuna Beach Resort Kamuela
Hapuna Beach Kamuela
Westin Hapuna Beach Resort Kamuela
Westin Hapuna Beach Kamuela
Westin Hapuna Beach
Hapuna Beach Resort
The Westin Hapuna Beach
The Westin Hapuna Beach Resort Resort
The Westin Hapuna Beach Resort Kamuela
The Westin Hapuna Beach Resort Resort Kamuela

Frequently asked questions

What is the cancellation policy at The Westin Hapuna Beach Resort?

The Westin Hapuna Beach Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin Hapuna Beach Resort?

As of 4 Nov 2025, prices found for a 1-night stay for 2 adults at The Westin Hapuna Beach Resort on 29 Nov 2025 start from NZ$1,131.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin Hapuna Beach Resort?

Yep, The Westin Hapuna Beach Resort has a self car park for USD 35 per day.

Are there any beaches close to The Westin Hapuna Beach Resort?

Yep, The Westin Hapuna Beach Resort is a short 14-minute walk from Mauna Kea Beach. Fun beach activities include snorkelling, scuba diving and body boarding. You can also find boat tours.

Is there a spa on site at The Westin Hapuna Beach Resort?

Yep, Hapuna Spa by Mandara is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and body treatments, as well as deep-tissue massages.

Does The Westin Hapuna Beach Resort have a pool?

Yep, and guests love it! The Westin Hapuna Beach Resort has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at The Westin Hapuna Beach Resort?

The Westin Hapuna Beach Resort features 2 outdoor pools, a full-service spa and 3 restaurants. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes The Westin Hapuna Beach Resort a romantic place to stay?

Couples spa treatments and beachfront dining, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at The Westin Hapuna Beach Resort.

Is The Westin Hapuna Beach Resort family-friendly?

You bet! With amenities such as 2 outdoor pools and a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that The Westin Hapuna Beach Resort is a hit with families.

Does The Westin Hapuna Beach Resort serve breakfast?

Sure does, buffet brekkie is offered on weekdays between 6:30 AM and 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at The Westin Hapuna Beach Resort?

No, The Westin Hapuna Beach Resort does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin Hapuna Beach Resort?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Westin Hapuna Beach Resort?

Check-in begins at 4:00 PM. Check-out time is noon.

Is there a golf course on site at The Westin Hapuna Beach Resort?

Yep, The Westin Hapuna Beach Resort has an 18-hole golf course. A golf driving range, golf lessons, golf clubs and a clubhouse are also available.

The Westin Hapuna Beach Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 642 out of 1007 reviews
Rating 8 - Good. 228 out of 1007 reviews
Rating 6 - Okay. 73 out of 1007 reviews
Rating 4 - Poor. 38 out of 1007 reviews
Rating 2 - Terrible. 26 out of 1007 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and staff. Couldnt rate this hotel any better. Amazing rooms and hotels. Highly recommend this to anyone staying on the Kona side
Stayed 5 nights in Jul 2025

8/10 Good

Theodore

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Jul 2025

8/10 Good

Wendy, Camas

Liked: Cleanliness, staff & service, property conditions & facilities
Far from other restaurants and activities
Stayed 5 nights in Jul 2025

10/10 Excellent

darlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s true paradise it’s a little out of the way so food can be tricky but so worth the complete get away at the most amazing location
Stayed 8 nights in Jul 2025

10/10 Excellent

Maryann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love this hotel and beach. Breakfast buffet was delicious (big thank you to the hostesses and wait staff for their kind service each day) and Meredia was spectacular. Sunsets are not to be skipped, especially from the Meredia walkway, bar and restaurant. Love that Kayla in the Meredia bar remembered us from the last 2 years. Bummed that the piano was removed from the Meredia but found the piano player up in Piko with a portable piano. The other musicians he set up to play were fabulous as well. Room was clean and very comfortable. Love the adult pool. Will return.
Stayed 5 nights in Jul 2025

10/10 Excellent

Deanna, Lake Forest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and peaceful!
Stayed 3 nights in Jun 2025

10/10 Excellent

June

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at the Hapuna Beach was memorable. The staff was always friendly and helpful. The amenities were top rate. The views were beautiful. Glad we picked this resort to stay at. Mahalo!!
Stayed 5 nights in Jul 2025

10/10 Excellent

John

Liked: Cleanliness
Great beach.
Stayed 3 nights in Jun 2025

10/10 Excellent

Rodrigo

Liked: Cleanliness
Stayed 2 nights in Jul 2025

10/10 Excellent

BETHANN

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 14 nights in Jun 2025

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing and most importantly a relaxing experience.
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Westin stay

Great resort and fantastic staff. We took advantage of free use of a GoPro and got a great tour along the shoreline. Food was delicious, fresh.
Stayed 6 nights in Jun 2025

10/10 Excellent

Dawnielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful experience!

Stayed 3 nights in Jun 2025

10/10 Excellent

Jerzy

Stayed 3 nights in Apr 2025

10/10 Excellent

ALISON, TOMBALL

Stayed 4 nights in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were really happy with choosing this hotel. The only annoying thing was the number of flies that always came to eat with us. They really need to do a better job of managing that. There are plenty of eco friendly methods.
Stayed 3 nights in Jun 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, very relaxing. Awesome beach
Stayed 6 nights in Jun 2025

10/10 Excellent

Dorian

Stayed 4 nights in Jun 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The staff takes it over the top

Gorgeous place. Amazing balconies. Fantastic staff
Stayed 6 nights in Jun 2025

4/10 Poor

Clifford

Travelled with partner
Disliked: Amenities, property conditions & facilities
As a world traveler knowledgeable about luxury resorts, I was extremely disappointed by the Westin Hapuna. Key words here are lack of value, service and experience. The resort itself has NOT changed in more than 2 decades, dated rooms, old furnishings, broken loungers etc. While clean and maintained, the property is in decline. At check in, after 20 hours of travel, in getting to the room, I was surprised to find basically zero amenities that one would associate with this level of property. No mini bar, no water, etc. When I called down, someone brought 2 cheaply made metal reusable water bottles and told us to go to the water dispenser on property. I totally get being kind to the environment, but wouldn’t you at least offer to bring some water on arrival to a guest paying $600 per night? The other thing to mention about the room is the lack of curtains or blinds to black out the room. Additionally, this is not a true Westin bed, something that attempts to mimic it, but it ended up giving me a backache each morning. Additionally, no one checked in with us during the entire stay to inquire if we needed anything, and anytime I asked for something, I wasn’t made to feel welcome or appreciated. As for experience, there were so many missed opportunities. Here we were in the middle of the big island and the Aloha was missing, must have moved to Kauai. I wondered why there was no performance of Hawaiian music or dance easily accessible. Overall, I gave this 2 stars.
Stayed 6 nights in May 2025

10/10 Excellent

Cesar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
total relaxation getaway. Hassle free.
Stayed 4 nights in May 2025

10/10 Excellent

John

Liked: Amenities
No
Stayed 4 nights in May 2025

10/10 Excellent

Don

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025