Aitken Spence - accommodation in Kandapola

I was here for one night with my family. The staff was excellent particularly the front desk staff and Supun. Everyone gave us a warm welcome and answered our questions. Supun in particular was very patient and helpful with my elderly parents . The hotel is also located in the heart of Ella ‘s hustle and bustle and we had great views of the sunset and sunrise. Breakfast was also great . A variety to choose from. Would come back here next time I visit Ella .

The building looks lovely and the grounds are beautiful BUT the room wasn’t great , the bathroom had an old shower curtain and the shower was above the bath. The bed was uncomfortable and the room was small and dark. it was my birthday and there was no mention of this even though my husband had given advanced information. The buffet and dining room looked spectacular but the food quality wasn’t what we were expecting given the visual wow factor. My least favourite hotel whilst staying in Sri Lanka.

We had a great stay at Elevate Ella Resort and Spa. The hotel is beautiful, with stunning mountain views and a very nice pool area. Breakfast was varied and tasty. The room was clean and comfortable, and the staff were extremely kind and helpful throughout our stay.