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The Elms Hotel & Spa, a Destination by Hyatt Hotel

4.0 star property
Hotel with 2 hot tubs, near Hall of Waters and Cultural Museum

Photo gallery for The Elms Hotel & Spa, a Destination by Hyatt Hotel

Exterior
Lobby
Indoor pool, outdoor pool, pool loungers
Couples treatment room(s), hot tub, body treatments, hydrotherapy
Breakfast, lunch and dinner served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
The current price is NZ$311
includes taxes & fees
30 Nov - 1 Dec

Explore the area

View map
401 Regent St, Excelsior Springs, MO, 64024
  • Place, Hall of Waters and Cultural Museum
    ‪11 min walk‬
  • Place, Excelsior Golf Course
    ‪4 min drive‬
  • Place, Fence Stile Vineyards and Winery
    ‪9 min drive‬
  • Airport, Kansas City, MO (MCI-Kansas City Intl.)
    ‪43 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed (Parlor)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Suite, 1 King Bed with Sofa bed (Parlor)

10.0 out of 10
Exceptional
(13 reviews)

Highlights

Garden
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Designer toiletries
  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed (Parlor)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Suite, 1 Queen Bed (Parlor)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Garden
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Designer toiletries
  • 46 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds (Parlor)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Suite, 2 Queen Beds (Parlor)

8.0 out of 10
Very good
(5 reviews)

Highlights

Garden
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Designer toiletries
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds

8.4 out of 10
Very good
(19 reviews)

Highlights

Garden
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Designer toiletries
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed (Royal)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed (Royal)

Highlights

Garden
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Designer toiletries
  • 28 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Royal)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds (Royal)

Highlights

Garden
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Designer toiletries
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Royal)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed (Royal)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Garden
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Designer toiletries
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed (Royal)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Presidential Suite, 1 King Bed with Sofa bed (Royal)

10.0 out of 10
Exceptional
(1 review)

Highlights

Garden
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Garden
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Designer toiletries
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe Room, 1 Queen Bed with Sofa bed

Highlights

Garden
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Designer toiletries
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible (Shower)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Accessible (Shower)

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Garden
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Designer toiletries
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(52 reviews)

Highlights

Garden
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Designer toiletries
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Suite, 1 King Bed with Sofa bed (Parlor)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Royal Suite, 1 King Bed with Sofa bed (Parlor)

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Garden
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Accessible (Shower)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 Queen Bed, Accessible (Shower)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Garden
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Designer toiletries
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 Queen Bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Garden
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Designer toiletries
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Signature Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(4 reviews)

Highlights

Garden
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Designer toiletries
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Excelsior Springs

At The Elms Hotel & Spa, a Destination by Hyatt Hotel you'll be within a 30-minute stroll of Hall of Waters and Cultural Museum and Excelsior Golf Course. Highlights at this hotel include 2 bars/lounges, 2 hot tubs and a full-service spa. .A day of pampering can include massages and body wraps along with hydrotherapy and mani/pedis. The restaurant, Three Owls, is open for breakfast, brunch, lunch and dinner. The Tavern is the hotel's own brewpub, serving drinks along with light fare. Enjoy the indoor swimming pool, outdoor swimming pool, 24-hour gym and sauna. 11000 square feet (1022 square metres) of event facilities include 8 meeting rooms and conference space. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Full breakfast is available daily between 7 AM and 11:00 AM. There's also the convenience of free valet parking. .Places within a 15-minute drive of this 4-property class Excelsior Springs hotel include Fence Stile Vineyards and Winery and Watkins Mill State Park.

What's nearby

  • Hall of Waters and Cultural Museum - 11 min walk - 1.0 km
  • Excelsior Golf Course - 4 min drive - 1.8 km
  • Fence Stile Vineyards and Winery - 9 min drive - 5.0 km
  • Watkins Mill State Park - 11 min drive - 9.3 km
  • Worlds of Fun - 29 min drive - 38.5 km

Getting around

  • Kansas City International Airport (MCI) - 39 min drive

Restaurants

  • ‪McDonald's - ‬6 min drive
  • ‪Sonic Drive-In - ‬4 min drive
  • ‪Wabash BBQ - ‬6 min walk
  • ‪Waffle House - ‬7 min drive
  • ‪Golden Leaf - ‬4 min drive

About this property

The Elms Hotel & Spa, a Destination by Hyatt Hotel

Hotel with 2 hot tubs, near Hall of Waters and Cultural Museum
The Elms Hotel & Spa, a Destination by Hyatt Hotel offers its guests a full-service spa, 2 hot tubs, an indoor pool, and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Event space at this hotel measures 11000 square feet (1022 square metres) and includes conference space. A 24-hour fitness centre, a sauna, and a terrace are also featured at the business-friendly The Elms Hotel & Spa, a Destination by Hyatt Hotel. Free self parking and valet parking are available.

This 4-star Excelsior Springs hotel is smoke free.

  • 1 building
  • 153 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • Conference rooms
  • 11000 sq ft of conference space
  • 1022 sq. m of conference space
  • Built in 1912
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Dining venue
The Elms Hotel & Spa, a Destination by Hyatt Hotel offers 153 accommodations with iPod docking stations and a safe. Beds feature down duvets. 42-inch LCD televisions come with cable channels. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

This Excelsior Springs hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The on-site spa has 17 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7 AM to 11:00 AM for a fee: USD 10 to 30 for adults and USD 10 to 30 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe Soterian
  • The Tavern
  • Three Owls

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11,000 square feet of conference space
  • 8 meeting rooms

Outdoors

  • Firepit
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 17 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1912
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Late-night room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation (varies based on length of stay)
  • Weight limit: 75 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 29.41 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10 to 30 for adults and USD 10 to 30 for children
  • Pet fee: USD 100 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and debit cards. Cash is not accepted. 

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Elms Excelsior Springs
Elms Hotel
Elms Hotel Excelsior Springs
Hotel Elms
The Elms Hotel Spa
The Elms Hotel Spa
The Elms Hotel Spa a Destination by Hyatt Hotel
The Elms Hotel & Spa, a Destination by Hyatt Hotel Hotel

Frequently asked questions

What is the cancellation policy at The Elms Hotel & Spa, a Destination by Hyatt Hotel?

The Elms Hotel & Spa, a Destination by Hyatt Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Elms Hotel & Spa, a Destination by Hyatt Hotel?

As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at The Elms Hotel & Spa, a Destination by Hyatt Hotel on 30 Nov 2025 start from NZ$259.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Elms Hotel & Spa, a Destination by Hyatt Hotel?

Yep, The Elms Hotel & Spa, a Destination by Hyatt Hotel has a free self car park and free valet parking.

Is there a spa on site at The Elms Hotel & Spa, a Destination by Hyatt Hotel?

Yep, there is an onsite spa at The Elms Hotel & Spa, a Destination by Hyatt Hotel. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does The Elms Hotel & Spa, a Destination by Hyatt Hotel have a pool?

The Elms Hotel & Spa, a Destination by Hyatt Hotel has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at The Elms Hotel & Spa, a Destination by Hyatt Hotel?

The Elms Hotel & Spa, a Destination by Hyatt Hotel features 2 hot tubs, an outdoor pool and an indoor pool. All guestrooms come with late-night room service and private yards.

Is The Elms Hotel & Spa, a Destination by Hyatt Hotel family-friendly?

You bet! With amenities such as children's meals and a picnic area, as well as free infant beds in the guestrooms, it's no surprise that The Elms Hotel & Spa, a Destination by Hyatt Hotel is a hit with families.

Does The Elms Hotel & Spa, a Destination by Hyatt Hotel serve breakfast?

You bet, full breakfast is available daily from 7 AM to 11:00 AM.

Is there a free airport shuttle available at The Elms Hotel & Spa, a Destination by Hyatt Hotel?

No, The Elms Hotel & Spa, a Destination by Hyatt Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Elms Hotel & Spa, a Destination by Hyatt Hotel?

Yep, they've got a poolside bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at The Elms Hotel & Spa, a Destination by Hyatt Hotel?

Check-in begins at 4:00 PM. Check-out time is noon.

Is there a golf course on site at The Elms Hotel & Spa, a Destination by Hyatt Hotel?

There is a golf course next to The Elms Hotel & Spa, a Destination by Hyatt Hotel.

Reviews

The Elms Hotel & Spa, a Destination by Hyatt Hotel Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 575 out of 1005 reviews
Rating 8 - Good. 240 out of 1005 reviews
Rating 6 - Okay. 114 out of 1005 reviews
Rating 4 - Poor. 49 out of 1005 reviews
Rating 2 - Terrible. 27 out of 1005 reviews

Reviews

6/10 Okay

Karen

Business traveller
Liked: Cleanliness, staff & service, room comfort

Who knew The Elms was so voraciously haunted!?! 😳

Since I’m terrified of the paranormal and there was nothing in the description or explanations on hotels.com to outline/detail the paranormal activity along with nightly paranormal tours, I booked and had to pay ahead as required by this hotel. Had I not paid ahead, once I knew about the paranormal activity, I would have skeedaddled! It made me very anxious and uncomfortable and despite the beautiful spa, I won’t be staying at The Elms again!
Stayed 3 nights in Jul 2025

10/10 Excellent

Barb

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The facility was beautiful, the Beds and room was great. Front desk staff very friendly and helpful. Jay who lead the paranormal tour was very knowledgeable and funny. Resturant the three owls the food was great but took forever for the food to arrive at the table. The bread was served after the meal. Kind staff but the management of the kitchen communications needs work.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay again!

Always a wonderful stay! One of our favorite places!!!
Stayed 1 night in Jul 2025

10/10 Excellent

Bud

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff, no matter what area, were extremely courteous and helpful.
Stayed 1 night in Jul 2025

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely gorgeous hotel

We had an amazing time! Stunning property and the ghost tour is a must!
Stayed 2 nights in Jul 2025

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed they wouldn't take under 18 year olds for the spa with parental permission.
Stayed 3 nights in Jul 2025

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Carla

Stayed 1 night in Jun 2025

8/10 Good

Ashley

Stayed 1 night in Jul 2025

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a hot summer day so we understand the pool being crowded but there was noisy dance music playing instead of relaxing music. It was difficult to hold a conversation due to the volume. The pool bartenders seemed exhausted or maybe just having a bad moment. Other than that, we truly enjoyed our stay! PS If you’re planning on having a morning drink from the main floor cafe, get there early. By the time I went down around 9am, many items and drink ingredients were sold out.
Stayed 1 night in Jun 2025

6/10 Okay

Kristine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel BUT NOT FOR KIDS

Honestly this hotel is not for families at all. Breakfast is available but NOT included. Our dinner took 45 minutes to get to us and when it did arrive my roasted carrots were dry and raw. Also never been to a restaurant that has a bread plate in the table but doesn’t serve bread.
Stayed 1 night in Jul 2025

8/10 Good

ALISHA

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Check-in was smooth and quick. They were able to check us in early which was really nice. Our room was nice and the bed was comfortable. Outside of our room 2 room service tray’s full of food were on the floor the entire time we were there. They were never picked up and they weren’t ours. The pool was nice but extremely busy. There were no chairs available but we made the best out of it. Before dinner we used the bikes they have at the hotel to ride around. It was super fun and relaxing. We decided to do the Ghost tour. We showed up in the Lobby at 9pm along with about 50 other guest. There were entirely too many people and it definitely took away from the ambiance of a ghost tour. I also thought the price tag of 25 bucks a person was absolutely ridiculous considering we walked around the property and listened to stories. In the morning we ate at the Three Owls restaurant inside the hotel. They had a breakfast buffet with waffles, biscuits and gravy, French toast, eggs, potatoes fruit and a host of pastry’s. The food was good but was a little pricey. For 3 people Buffett and 3 coffee’s and our bill was 90$ with tip. Overall it’s a great hotel and I would go back for weekend.
Outside at the pool
Thank God for the luggage caddy!!
Stayed 1 night in Jul 2025

10/10 Excellent

lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location! Well kept! Love the town and going to the local restaurants.
Stayed 2 nights in Jul 2025

10/10 Excellent

Marysol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing

Always enjoy our stays at the Elms
Stayed 1 night in Jun 2025

10/10 Excellent

Sherelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
I love the history here and the property is beautiful
Stayed 4 nights in Jun 2025

8/10 Good

Tonya

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Lynet

Liked: Cleanliness, property conditions & facilities
It's a pretty hotel, a good mattress, but food, beverage and spa services are overpriced and underwhelming.
Stayed 1 night in Jun 2025

10/10 Excellent

Sharyl

Stayed 2 nights in Jun 2025

8/10 Good

Sean

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Jody

Stayed 1 night in Jun 2025

10/10 Excellent

Leah

Beautiful property and well kept. The room was wonderfu
Stayed 2 nights in Jun 2025

4/10 Poor

Jamie

Stayed 2 nights in Jun 2025