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Grand Palladium Colonial Resort & Spa All Inclusive

4.0 star property
Family-friendly fun on the beach, with 6 outdoor pools

Photo gallery for Grand Palladium Colonial Resort & Spa All Inclusive

6 outdoor pools, pool umbrellas, pool loungers
Lobby
Reception
Aerial view
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
The current price is NZ$659
includes taxes & fees
14 July - 15 July

Explore the area

Map
Carretera Chetumal-Puerto Juarez, KM 256-100, Kantenah, QROO, 77710
  • Akumal Beach
    ‪6 min drive‬
  • Yal-ku Lagoon
    ‪9 min drive‬
  • Half Moon Bay
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Single use Garden View

2 bedrooms, down duvets, minibar, in-room safe

Deluxe Single use Garden View

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
2 bedrooms
Down duvet
Ceiling fan
  • 37 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Connecting Suite

2 bedrooms, down duvets, minibar, in-room safe

Connecting Suite

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
2 bedrooms
Ceiling fan
Down duvet
  • 84 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Sofa Beds and 2 Double Beds

View all photos for Junior Suite Poolside

2 bedrooms, down duvets, minibar, in-room safe

Junior Suite Poolside

8.0 out of 10
Very good
(7 reviews)

Highlights

Furnished balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Sofa bed - single
Separate bedroom
Blackout curtains
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

32-inch flat-screen TV with cable channels, TV, pay films

Junior Suite Garden View

7.0 out of 10
Good
(4 reviews)

Highlights

Furnished balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Sofa bed
Ceiling fan
2 bedrooms
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Villa Suite Poolside

Romance Villa Suite Poolside

Romance Villa Suite Poolside

Highlights

Furnished balcony
Private hot tub
Air conditioning
Flat-screen TV
Ceiling fan
Down duvet
Blackout curtains
2 bedrooms
  • 58.4 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Triple Garden View

2 bedrooms, down duvets, minibar, in-room safe

Deluxe Triple Garden View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
2 bedrooms
Down duvet
Ceiling fan
  • 37 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Garden View

2 bedrooms, down duvets, minibar, in-room safe

Deluxe Garden View

7.4 out of 10
Good
(36 reviews)

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
2 bedrooms
Down duvet
Ceiling fan
  • 37 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite Junior

2 bedrooms, down duvets, minibar, in-room safe

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior with Pool View

2 bedrooms, down duvets, minibar, in-room safe

Suite Junior with Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior

2 bedrooms, down duvets, minibar, in-room safe

Suite Junior

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Junior

2 bedrooms, down duvets, minibar, in-room safe

Suite Junior

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Room Deluxe

2 bedrooms, down duvets, minibar, in-room safe

Room Deluxe

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

2 bedrooms, down duvets, minibar, in-room safe

Suite Junior

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Suite Junior

2 bedrooms, down duvets, minibar, in-room safe

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

2 bedrooms, down duvets, minibar, in-room safe

Suite Junior

  • Sleeps 4
  • 2 King Beds

View all photos for Suite Junior

2 bedrooms, down duvets, minibar, in-room safe

Suite Junior

  • Sleeps 1
  • 1 Single Bed

View all photos for Room Deluxe

2 bedrooms, down duvets, minibar, in-room safe

Room Deluxe

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Suite Junior

2 bedrooms, down duvets, minibar, in-room safe

Suite Junior

  • Sleeps 3
  • 2 King Beds

View all photos for Room Deluxe

2 bedrooms, down duvets, minibar, in-room safe

Room Deluxe

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Suite Junior

2 bedrooms, down duvets, minibar, in-room safe

Suite Junior

  • Sleeps 4
  • 2 King Beds

View all photos for Room Deluxe

2 bedrooms, down duvets, minibar, in-room safe

Room Deluxe

  • Sleeps 1
  • 1 Single Bed

View all photos for Suite Luxury

2 bedrooms, down duvets, minibar, in-room safe

Suite Luxury

  • Sleeps 1
  • 1 Single Bed

View all photos for Suite Luxury

2 bedrooms, down duvets, minibar, in-room safe

Suite Luxury

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Junior with Pool View

2 bedrooms, down duvets, minibar, in-room safe

Suite Junior with Pool View

  • Sleeps 3
  • 2 King Beds

About the area

Kantenah

An all-inclusive stay in Kantenah awaits you at Grand Palladium Colonial Resort & Spa All Inclusive. You'll be 10.6 km (6.6 mi) from Puerto Aventuras Marina and 11.1 km (6.9 mi) from Akumal Beach. Highlights at this beachfront property include 6 outdoor swimming pools, 5 hot tubs and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the sauna. The theme restaurant, La Adelita, serves Mexican cuisine. The property's own lounge bar and beach bar are nice places to enjoy a drink. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .With a stay at this 4-property class Kantenah property, you'll be 20.3 km (12.6 mi) from Xel-Há Park.

What's nearby

  • Cenote Azul - 6 min drive - 7.5 km
  • Akumal Beach - 6 min drive - 7.5 km
  • Yal-ku Lagoon - 9 min drive - 5.7 km
  • Half Moon Bay - 9 min drive - 9.2 km
  • Xel-Há Park - 16 min drive - 19.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 67 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬1 min walk
  • ‪Guacamayas Bar - ‬5 min drive
  • ‪Mezcal Lobby Bar - ‬8 min drive
  • ‪Beach Bbq - ‬5 min drive
  • ‪Lobby Bar White Sand - ‬6 min walk

About this property

Grand Palladium Colonial Resort & Spa All Inclusive

Family-friendly fun on the beach, with 6 outdoor pools
Grand Palladium Colonial Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Grand Palladium Colonial Resort & Spa All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar and a bar/lounge. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and a steam room. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Kantenah property.

  • 425 guestrooms or units
  • 3 levels
  • 14 buildings
  • 2 swim-up bars
  • Conference rooms
  • Built in 2002
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
Grand Palladium Colonial Resort & Spa All Inclusive offers 425 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. Beds feature down duvets. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

Aerial view

Grand Palladium White Sand Resort & Spa All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.1 out of 5, Very good, 699 reviews
Grand Palladium White Sand Resort & Spa All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Dorado
  • La Adelita
  • La Lola
  • Portofino
  • Sumptuori

Things to do

  • 5 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 14 buildings
  • 3 floors
  • Banquet hall
  • Built in 2002
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Colonial Grand Palladium
Colonial Palladium
Grand Colonial Palladium
Grand Palladium Colonial Resort All Inclusive
Grand Palladium Colonial All Inclusive Kantenah
Grand Palladium Colonial Resort
Grand Palladium Colonial All Inclusive
Grand Palladium Colonial Resort All Inclusive Kantenah
Palladium Colonial Resort
Palladium Grand Colonial
Grand Palladium Colonial Resort Spa All Inclusive
Pallaum Colonial Inclusive Ka
Grand Palladium Colonial Resort & Spa All Inclusive Kantenah

Frequently asked questions

What is the cancellation policy at Grand Palladium Colonial Resort & Spa All Inclusive?

Grand Palladium Colonial Resort & Spa All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Palladium Colonial Resort & Spa All Inclusive?

As of 2 Jul 2025, prices found for a 1-night stay for 2 adults at Grand Palladium Colonial Resort & Spa All Inclusive on 14 Jul 2025 start from NZ$652.59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Palladium Colonial Resort & Spa All Inclusive?

Yep, Grand Palladium Colonial Resort & Spa All Inclusive has a free self car park.

Are there any beaches close to Grand Palladium Colonial Resort & Spa All Inclusive?

The closest beach to Grand Palladium Colonial Resort & Spa All Inclusive is Half Moon Bay (4.6 km).

Is there a spa on site at Grand Palladium Colonial Resort & Spa All Inclusive?

Yep, there is an onsite spa at Grand Palladium Colonial Resort & Spa All Inclusive. It has 5 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Grand Palladium Colonial Resort & Spa All Inclusive have a pool?

Yep, and guests recommend it! Grand Palladium Colonial Resort & Spa All Inclusive has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Grand Palladium Colonial Resort & Spa All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Grand Palladium Colonial Resort & Spa All Inclusive?

Grand Palladium Colonial Resort & Spa All Inclusive features a private beach, 6 outdoor pools and 5 hot tubs.

What makes Grand Palladium Colonial Resort & Spa All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Grand Palladium Colonial Resort & Spa All Inclusive.

Is Grand Palladium Colonial Resort & Spa All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Grand Palladium Colonial Resort & Spa All Inclusive is a hit with families.

Does Grand Palladium Colonial Resort & Spa All Inclusive serve breakfast?

Yep, complimentary buffet breakfast is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Grand Palladium Colonial Resort & Spa All Inclusive?

No, Grand Palladium Colonial Resort & Spa All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Palladium Colonial Resort & Spa All Inclusive?

Yep, they've got a lounge bar and an onsite restaurant that serves Mexican cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Palladium Colonial Resort & Spa All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Grand Palladium Colonial Resort & Spa All Inclusive?

No, only service animals are allowed.

Grand Palladium Colonial Resort & Spa All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 439 out of 1002 reviews
Rating 8 - Good. 316 out of 1002 reviews
Rating 6 - Okay. 119 out of 1002 reviews
Rating 4 - Poor. 64 out of 1002 reviews
Rating 2 - Terrible. 64 out of 1002 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

6/10 Okay

Dien

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Hit and Miss

The resort is nice and spread out. Service is hit and miss. We had excellent seafood and mediocre steaks. In general, decent food at buffets, Argentina, French, Seafood restaurant. Thai restaurant was bad! I lost a nice thermist at Playa beach, family section. I have been to at least 15 resorts in Quintana Roo and this is the first time I lost an item. I requested for a camera review but people at concierge desk don't seem to care. They never get back to me.
Stayed 5 nights in Mar 2025

10/10 Excellent

NOLASCO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded stay to VIP guest in TRS Yucatán because of my Expedia membership and it’s absolutely phenomenal experience. Love the food, drinks, night entertainments and unbelievable service by staff. Been to Cancun and Riviera Maya 5x. The attention to details by staff here to make your stay unforgettable one is unmatched! We love this place!!!
Stayed 7 nights in Mar 2025

10/10 Excellent

Urpiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Linh

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t like buffet at this properties
Stayed 3 nights in Mar 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

8/10 Good

Chantal

Liked: Staff & service
Stayed 7 nights in Mar 2025

10/10 Excellent

Caroline Esther, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
The property is so large and beautiful. The food was delicious and there is so many restaurants to choose from. The staff was friendly and I know i will definitely return!
Stayed 5 nights in Mar 2025

10/10 Excellent

Ignacio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

2/10 Terrible

Vincent William

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was involved in Golf cart accident driven by a resort stagg worker that landed me in the hospital for 2 days out of my stay.
Stayed 4 nights in Mar 2025

10/10 Excellent

Devyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! We were well taken care of for the entirety of the trip.
Stayed 7 nights in Feb 2025

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are so many pools, restaurants, and bars to choose from that you can spend each day in a new area if you choose to. We stayed for a week and still didn't have enough time to try each dinner restaurant. Overall the food, service, and grounds were excellent. We never once worried about our valuables being left out in our room or by the pool.
Stayed 7 nights in Mar 2025

10/10 Excellent

Mert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wild animals roaming freely Quiet place
Stayed 6 nights in Feb 2025

4/10 Poor

Robert E.

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Feb 2025

4/10 Poor

Robert

Disliked: Staff & service, property conditions & facilities
Room was not ready when we arrived: phone didn’t work, tv didn’t work, bed our grandson was going to sleep on had mold on mattress. Room old and dirty. We were moved to new room. Portofino rest grossly overcharged us on wine. Never received itemized charges. Future guests should beware of bait & swtch scam with wines at restaurants: very fraudulent. I estimate that we were charged $150-$200 a bottle without knowing prices. Our bill totaled $658 for 3-4 bottles. We would never purchase wine at those prices. This practice has to stop. Our concierge could not get our bill credited. Shameful Robert Edmonston
Stayed 7 nights in Feb 2025

8/10 Good

Yujie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good maintenance
Stayed 5 nights in Feb 2025

10/10 Excellent

Marja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Benjamin

Stayed 7 nights in Feb 2025

8/10 Good

Sherry

Travelled with partner
Buffet food was average-good. A La Carts were good. Played mini golf, shuffle board. Had couples massage at spa. Went to Bravo & CHIC show. Colonial pool is large, maintained. We managed to get chairs. Hotel has a Hospitality room a guest can use when they first arrive. Rooms are not available until 3:00 pm. The same room can be used on the day you check out (and all hotel amenities) until 6:00 pm.
Stayed 7 nights in Feb 2025

8/10 Good

Chantal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we loved the resort, but our room wasn't cleaned the first two days and the resort is very large, a team was supposed to take us to and from our room and check in and check out, at check in after waiting a half hour we just walked, and for check out the tram came a half hour late. Overall, staff was wonderful and the facilities were great.
Stayed 6 nights in Feb 2025

2/10 Terrible

Vibhu

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Won’t be going back to this property again. Never experienced line-ups for restaurants at an all-inclusive. We had to wait pretty much 30/40 mins to get inside the main restaurant for every meal. Making a reservation for their specialty restaurants is like a mission. And good luck getting water in your room. It takes a minimum of an hour to get anything in the room.
Stayed 5 nights in Dec 2024

4/10 Poor

Renetta

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Screen door broken , tv broken , mold in bathroom , no blankets asked for one first night shows up at 2 in the morning . Hard to book alacartes . Service was slow. Lots of areas off limits unless you are an exclusive member .
Stayed 7 nights in Jan 2025

6/10 Okay

Shekima

Liked: Cleanliness, staff & service, amenities
The property was good but the rooms are old and they have a smell
Stayed 1 night in Jan 2025

8/10 Good

Sherin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property but the food was not great at the restaurants we were pushed to make reservations with. The buffet was the same food as the restaurant food just on a different scale. Also we had a hard time getting a hold of guest services for towels, the room was cleaned towels were taken but never replenished. Took 2 days for that to resolve.
Stayed 4 nights in Dec 2024

8/10 Good

Theresa

Stayed 7 nights in Dec 2024