Parrot Key Hotel & Villas

4.0 star property
Beach fun in 4 outdoor pools, near Smathers Beach

Photo gallery for Parrot Key Hotel & Villas

4 outdoor pools, pool umbrellas, pool loungers
Property video
Terrace/patio
Free beach shuttle, kayaking
Front of property – evening/night

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is NZ$884
includes taxes & fees
1 Mar - 2 Mar

Explore the area

View map
2801 N Roosevelt Blvd, Key West, FL, 33040
  • Place, Key West Naval Station
    ‪6 min walk‬
  • Place, Smathers Beach
    ‪6 min drive‬
  • Place, Clarence S. Higgs Memorial Beach Park
    ‪8 min drive‬
  • Airport, Key West, FL (EYW-Key West Intl.)
    ‪7 min drive‬

Room options

Garden King Guest Room

9.2 out of 10
Wonderful
(18 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Premium bedding
  • Garden view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Partial Water View King Guestroom

9.6 out of 10
Exceptional
(14 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Premium bedding
  • Partial ocean view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Partial Water View Two Bedroom Suite w/Living Room

8.0 out of 10
Very good
(1 review)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
  • Partial ocean view
  • 86 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Partial Water View Three Bedroom Villa

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
  • Partial ocean view
  • 141 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Queen Bed

Waterfront King Guest Room

9.8 out of 10
Exceptional
(24 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Premium bedding
  • Ocean view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Waterfront Double Queen Guest Room

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Premium bedding
  • Ocean view
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

Waterfront King Suite With Living Room

8.0 out of 10
Very good
(10 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Premium bedding
  • Ocean view
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

Waterfront Three Bedroom Villa

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Premium bedding
  • Water view
  • 142 sq m
  • Sleeps 8
  • 3 Queen Beds and 1 King Bed

Partial Water View Double Queen Guestroom

8.6 out of 10
Excellent
(10 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Premium bedding
  • Partial ocean view
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

Garden Three Bedroom Villa

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Premium bedding
  • Garden view
  • 141 sq m
  • Sleeps 8
  • 3 Queen Beds and 1 King Bed

Waterfront Two Bedroom Suite

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Garden King Accessible

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Premium bedding
  • Garden view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Garden Queen Suite with Living Room Accessible

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Premium bedding
  • Garden view
  • Sleeps 2
  • 1 Queen Bed

Garden Two Bedroom Suite Accessible

7.0 out of 10
Good
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
  • Garden view
  • 86 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

Garden Three Bedroom Suite Accessible

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
  • Garden view
  • 142 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Garden Double Queen Guest Room

9.4 out of 10
Exceptional
(53 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Premium bedding
  • Garden view
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

Garden One Bedroom Suite, King Bed, with Living Room

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Premium bedding
  • Garden view
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

Garden Two Bedroom Suite With Living Room

8.0 out of 10
Very good
(7 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
  • Garden view
  • 86 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Partial Water View King Suite With Living room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Fridge
Flat-screen TV
Premium bedding
  • Partial ocean view
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Key West

At Parrot Key Hotel & Villas you'll be 2.5 km (1.6 mi) from Florida Keys Beaches and 3.6 km (2.2 mi) from Duval Street. Highlights at this beach hotel include 4 outdoor swimming pools, a restaurant and a free area shuttle. .The restaurant, The Grove Kitchen and Bar, is open for breakfast, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym and pool loungers as well as access to kayaking and bike hire. Other amenities include free Wi-Fi in public areas, a business centre and concierge services. Each morning cooked-to-order breakfast is served between 8 AM and 11:30 AM. There's also valet parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute drive of this Northside Resort hotel include Smathers Beach and Ernest Hemingway Home and Museum.

What's nearby

  • Key West Naval Station - 6 min walk - 0.6 km
  • Regal Key West - 14 min walk - 1.2 km
  • Florida Keys Beaches - 6 min drive - 2.1 km
  • Smathers Beach - 6 min drive - 2.4 km
  • Clarence S. Higgs Memorial Beach Park - 8 min drive - 2.8 km

Getting around

  • Key West, FL (EYW-Key West Intl.) - 9 min drive

Restaurants

  • ‪Circle K - ‬17 min walk
  • ‪Circle K - ‬5 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Goldman's Deli - ‬3 min walk
  • ‪Taco Bell - ‬9 min walk

About this property

Parrot Key Hotel & Villas

Beach fun in 4 outdoor pools, near Smathers Beach
For a free ride to the surf and sand, catch the hotel's complimentary beach shuttle. Cool off in one of the 4 outdoor swimming pools at Parrot Key Hotel & Villas, and enjoy summer activities such as kayaking.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This beach hotel also offers a fitness centre, a garden and a terrace. Parking is available for a fee.

This Key West hotel is smoke free.

  • 148 guestrooms or units
  • 74 buildings
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Parrot Key Hotel & Villas offers 148 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Rooms open to balconies or patios. This individually decorated and furnished accommodation includes desks. Beds feature premium bedding. Fridges and coffee/tea makers are provided. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

This Key West hotel provides complimentary wireless Internet access. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on request and in-room massages can be requested.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free area shuttle
  • Free beach shuttle
  • Valet parking on site (USD 32.25 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily cooked-to-order breakfast available 8 AM to 11:30 AM for a fee: USD 8 to 16 for adults and USD 4 to 10 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • The Grove Kitchen and Bar

Things to do

  • 4 outdoor pools
  • Bicycle rentals
  • Gym
  • Hiking/biking trails
  • Kayaking
  • Personal motorised watercraft

Family friendly

  • 4 outdoor pools
  • Free area shuttle
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 74 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 91.38 per pet, per day, plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per night
  • Resort fee: USD 57.38 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 16.00 for adults and USD 4.00 to 10.00 for children
  • Valet parking fee: USD 32.25 per day (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 91.38 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Key Parrot
Parrot Hotel Resort
Parrot Key
Parrot Key Hotel & Resort
Parrot Key Resort Hotel
Parrot Key Beach Hotel
Parrot Key Beach West
Parrot Key Hotel Key West
Parrot Key Hotel Resort Key West
Parrot Key Hotel Resort
Parrot Key Key West
Parrot Key Hotel West
Parrot Key Hotel Villas Key West
Parrot Key Hotel Villas
Parrot Key Villas Key West
Parrot Key Villas
Parrot Key Beach Hotel
Parrot Key Beach West
Parrot Key Hotel Villas
Parrot Key & Villas Key West
Parrot Key Hotel & Villas Hotel
Parrot Key Hotel & Villas Key West
Parrot Key Hotel & Villas Hotel Key West

Frequently asked questions

What is the cancellation policy at Parrot Key Hotel & Villas?

Parrot Key Hotel & Villas offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Parrot Key Hotel & Villas?

As of 12 Feb 2026, prices found for a 1-night stay for 2 adults at Parrot Key Hotel & Villas on 1 Mar 2026 start from NZ$788.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Parrot Key Hotel & Villas?

Yep, Parrot Key Hotel & Villas has valet parking with in/out privileges for USD 32.25 per day.

Are there any beaches close to Parrot Key Hotel & Villas?

The closest beach to Parrot Key Hotel & Villas is Smathers Beach (1.8 km).

Does Parrot Key Hotel & Villas have a pool?

Yep, and guests love it! Parrot Key Hotel & Villas has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Parrot Key Hotel & Villas a romantic place to stay?

Poolside dining and a lounge bar, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Parrot Key Hotel & Villas.

Does Parrot Key Hotel & Villas serve breakfast?

You bet, cooked-to-order brekkie is available daily between 8 AM and 11:30 AM.

Is there a free airport shuttle available at Parrot Key Hotel & Villas?

No, Parrot Key Hotel & Villas does not offer an airport shuttle service.

Is there a bar or restaurant at Parrot Key Hotel & Villas?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Parrot Key Hotel & Villas?

Check-in begins at 4 PM. Check-out time is 11 AM.

Parrot Key Hotel & Villas Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 877 out of 1290 reviews
Rating 8 - Good. 242 out of 1290 reviews
Rating 6 - Okay. 90 out of 1290 reviews
Rating 4 - Poor. 47 out of 1290 reviews
Rating 2 - Terrible. 34 out of 1290 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities
Clean room, free shuttle and the tropical atmosphere of the property.
Stayed 2 nights in Nov 2025

10/10 Excellent

Judy, Vista

Liked: Cleanliness, property conditions & facilities
Room was huge and clean in addition staff was very nice and attentive.
Stayed 1 night in Nov 2025

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, clean rooms
Stayed 2 nights in Nov 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were beautiful and the views phenomenal! I loved being able to pick the vibe of pool setting, it was honestly a game changer. Only down side was having the bar and kitchen so far away from the rest of the pools. Lotion and water at every pool and bathrooms available. Menu was small but so we chose not to eat there. Staff was great and super friendly. Definitely worth it.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jeanne

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very warm and courteous. Rooms were clean and spacious.
Stayed 2 nights in Nov 2025

2/10 Terrible

Jonathan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hair found in food, sick after eating lunch, carpets in suite felt odorous and mildew. Bug climbed up my leg while napping in bed. Bugs found crawling around sink in suite are and bathroom sink. Feminine hygiene product found in sheets after waking up the next morning. Expressed our dismay to the resort and Expedia. Both were extremely apologetic and quick to refund us for our stay as we left the resort due to this horrible experience. The resort was amazing with their followup and continued to apologize and search for ways to improve their accommodations.
Stayed 6 nights in Nov 2025

2/10 Terrible

Catherine

Stayed 3 nights in Oct 2025

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, amenities
Beautiful resort.
Stayed 3 nights in Oct 2025

6/10 Okay

John

Liked: Cleanliness, amenities
Disappointing. Marketing tells you things like water view and there’s no water in sight. Room we booked was only available upstairs. That was not mentioned in reservation. Too many stairs for my old knees. Room we got was spartan, though the LG tv was pretty good. Auto 18% gratuity on food service was inappropriate, and not mentioned anywhere in sdvance.
Stayed 2 nights in Nov 2025

10/10 Excellent

Darcy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the private patios
Stayed 2 nights in Nov 2025

10/10 Excellent

vicky

Stayed 1 night in Aug 2025

8/10 Good

Janie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never swam but nice to know there were four pools
Stayed 4 nights in Oct 2025

10/10 Excellent

Mario

Stayed 2 nights in Nov 2025

8/10 Good

Ernst

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing experience. Whenever I go to Key west I will stay there again.
Stayed 2 nights in Oct 2025

8/10 Good

Jennifer Raechel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly, i had originally asked for a partial water view room and got an upgrade was told it would only be 50.00 more but was surprised at the total bill, i felt like i was swindled a bit but it was a nice upgrade nevertheless, close and convenient to everything we were looking for
Stayed 5 nights in Oct 2025

6/10 Okay

Warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tree trimming at 5am right outside the door, not a big fan of. The required valet parking was a bit of a surprise.
Stayed 1 night in Oct 2025

6/10 Okay

Paul Anthony

Liked: Cleanliness
We stayed here many years ago. Still a nice place but could use some tlc. No water pressure in shower,handle for shower head broken, spackling on walls quick patch jobs, landscape lighting broken and knocked over I don’t think I seen any one of them lit. Staff not pleasant except for the receptionist. Everything you purchase tip is included already even if you buy a soda. We don’t eat on the property as you have many dinning options elsewhere.
Stayed 5 nights in Oct 2025

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 2 nights in Oct 2025

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

6/10 Okay

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Paying to park is absurd. If I’m staying at parrot key resort, I should not have to pay to park!
Stayed 6 nights in Oct 2025

2/10 Terrible

jeffrey

Travelled with partner
Disliked: Amenities, property conditions & facilities
Fees on everything, and double check your bills with restaurant, overcharged on more then one occasion. Restaurant staff was rude. Nothing is included. Beach is a dirty joke, don’t be fooled, the resort is not on the beach, you need to take a shuttle to Smathers beach only runs 4 times a day last one at 4pm. Do not recommend
Stayed 4 nights in Oct 2025

4/10 Poor

Katie

Stayed 1 night in Aug 2025

4/10 Poor

Katie

Disliked: Staff & service, property conditions & facilities
Lot to unload here- long read warning. I was there for a single momma abroad trip, and this place was initially great! The room was huge, great view, and comfy. Let me say, my stay during my planned trip (4/5days) was great- easily 4.5-5 stars, then came the last day. Long story short, I was still mad at the in-laws so I extended my stay by 2 nights to NOT be around them. On my last day, I went to re-check in (very dumb/extra), they called me on the phone while I was already in line to recheck in- offered me a whole different room. I politely decline, why would I want to move for ONE night? I guess I should have known they would retaliate, but I figured since I paid my part, nothing would be different - WRONG!!!!. Since I didn’t move, the staff decided to make sure my last day absolutely SUCKED. Staff was rude, the housekeepers intentionally missed my room, which I don’t care too much about, but did ask about it, I didn’t need it done, I wanted to lay down without clothes because I sunburned the living daylights out of my entire backside. I got a quick snarky response that they have till 5pm. I thought they’d go ahead and cancel that room, I didn’t want them to make a bed I was just gonna lay on. Nope, they still came (after 5pm mind you) left fresh linen outside my door for the next day guest, and left the trash for the whole on the porch. Went from 4/5 stars to total trash in less than 24 hours all cuz I didn’t move- and that’s still the most memorable part of my trip.
Trash to make you feel even MORE unwelcome
Clean linens for the next person, way to rush someone out of a room they literally already paid for
This app nonsense worked 50%of the time, till that last day when it was 0%
Stayed 1 night in Aug 2025

2/10 Terrible

Kimberley

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old, dirty rooms. Uncomfortable bed and pillows. Terrible water pressure and temperature. Never any ice in ice machines. Pools close early.
Stayed 3 nights in Oct 2025