6/10 Okay
Hallie
Travelled with group
14 May 2025
Liked: Cleanliness
Disliked: Staff & service
The workers were quite literally the only damper. We were told we would have housekeeping come every 3 days. When the 3rd day came, we put our towels out on the floor to be picked up. When we came back the room was still not cleaned and dirty towels still there. Went to desk the next day to ask about housekeeping and when we told them they never came they said “that’s not good.” Oh? So then we asked for towels so we could at least shower. We were told no housekeeping was on the way. After 30 min we called and were told housekeeping was coming. Housekeeping came and we were kicked out of our room so they could clean, again all the while we were waiting all we wanted was clean towels so we could shower and leave for the day. When I asked for again shower towels days later I was given a beach pass? I asked “how does this get us shower towels?” Then the worker laughed and said she blunt I said “beach pass” ok idk how you get beach pass from shower towels but ok. Maybe look into retraining people who don’t know left from right.
Hallie
Stayed 8 nights in Apr 2025