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Crowne Plaza Kitchener-Waterloo by IHG

4.0 star property
Hotel with a full-service spa, a quick walk to Centre In The Square

Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

Exterior
Exterior
Exterior
Meeting facility
Meeting facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Spa
The current price is NZ$223
includes taxes & fees
30 May - 31 May

Explore the area

Map
105 King St E, Kitchener, ON, N2G2K8
  • Centre In The Square
    ‪9 min walk‬
  • Kitchener Memorial Auditorium Complex
    ‪3 min drive‬
  • Wilfrid Laurier University
    ‪6 min drive‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Blackout curtains
Premium bedding
Hydromassage showerhead
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Blackout curtains
Premium bedding
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Sofa bed - double
Premium bedding
Blackout curtains
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Blackout curtains
Premium bedding
Hydromassage showerhead
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Blackout curtains
Premium bedding
Hydromassage showerhead
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible Bathtub (Communication, Accessible Tub)

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed, Accessible Bathtub (Communication, Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Blackout curtains
Premium bedding
Hydromassage showerhead
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Blackout curtains
Premium bedding
Hydromassage showerhead
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Kitchener

Crowne Plaza Kitchener-Waterloo by IHG puts you in the heart of Kitchener, within just a 10-minute stroll of Kitchener-Waterloo Art Gallery and Centre In The Square. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A relaxing day at Karma Medi Spa can include massages, body wraps and body scrubs along with aromatherapy and Ayurvedic treatments. The restaurant, Aqua Lounge Restaurant, serves American cuisine and is open for breakfast, brunch, lunch and dinner. Aqua Lounge Restaurant is the hotel's own bar, serving drinks along with dinner. 15000 square feet (1394 square metres) of event facilities include 11 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. There's also the convenience of self parking. .With a stay at this 4-property class Downtown Kitchener hotel, you'll be 1.9 km (1.2 mi) from Kitchener Memorial Auditorium Complex and 4.4 km (2.7 mi) from Wilfrid Laurier University.

What's nearby

  • Centre In The Square - 9 min walk - 0.8 km
  • Kitchener Memorial Auditorium Complex - 3 min drive - 2.1 km
  • Wilfrid Laurier University - 6 min drive - 4.4 km
  • Bingemans - 7 min drive - 5.2 km
  • University of Waterloo - 7 min drive - 5.1 km

Getting around

  • Kitchener Station - 14 min walk
  • Toronto, ON (YYZ-Pearson Intl.) - 67 min drive

Restaurants

  • ‪Crabby Joe's - ‬1 min walk
  • ‪Rose Cafe - ‬1 min walk
  • ‪Coffee Culture Cage and Eatery - ‬2 min walk
  • ‪Variedad Latina Restaurant - ‬2 min walk
  • ‪The Yeti Cafe - ‬4 min walk

About this property

Crowne Plaza Kitchener-Waterloo by IHG

Hotel with a full-service spa, a quick walk to Centre In The Square
Crowne Plaza Kitchener-Waterloo by IHG offers its guests a full-service spa and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and 11 meeting rooms. Event space at this hotel measures 15000 square feet (1394 square metres) and includes a conference centre. Spa services, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Kitchener-Waterloo by IHG. Parking is available for a fee.

This 4-star Kitchener hotel is smoke free.

  • 1 building
  • 201 guestrooms or units
  • 10 levels
  • 15000 sq ft of conference space
  • 1394 sq. m of conference space
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Crowne Plaza Kitchener-Waterloo by IHG offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers with a deep soaking bath, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Karma Medi Spa has 3 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a mud bath and a sauna. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Languages

English, French, Hindi

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (CAD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Full-service spa
  • Indoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (15,000 square foot of space)

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Massage
  • Mud bath
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 19

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 AM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo by IHG Hotel
Crowne Plaza Kitchener Waterloo an IHG Hotel
Crowne Plaza Kitchener-Waterloo by IHG Kitchener
Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Frequently asked questions

What is the cancellation policy at Crowne Plaza Kitchener-Waterloo by IHG?

Crowne Plaza Kitchener-Waterloo by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Kitchener-Waterloo by IHG?

As of 1 May 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Kitchener-Waterloo by IHG on 30 May 2025 start from NZ$222.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Kitchener-Waterloo by IHG?

Yep, Crowne Plaza Kitchener-Waterloo by IHG has a secured covered self car park with in/out privileges for CAD 12.00 per night.

Is there a spa on site at Crowne Plaza Kitchener-Waterloo by IHG?

Yep, Karma Medi Spa is available for guests. It has a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Crowne Plaza Kitchener-Waterloo by IHG have a pool?

Crowne Plaza Kitchener-Waterloo by IHG has an indoor pool. The pool is open 6:00 AM to 10:00 AM.

What makes Crowne Plaza Kitchener-Waterloo by IHG a romantic place to stay?

Couples spa treatments and a lounge bar, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Crowne Plaza Kitchener-Waterloo by IHG.

Is Crowne Plaza Kitchener-Waterloo by IHG family-friendly?

You bet! With amenities such as children's meals and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Kitchener-Waterloo by IHG is a hit with families.

Are there hot tubs in the rooms at Crowne Plaza Kitchener-Waterloo by IHG?

No, but there are deep-soaking baths in the guestrooms.

Does Crowne Plaza Kitchener-Waterloo by IHG serve breakfast?

Sure does, brekkie is served daily.

Is there a free airport shuttle available at Crowne Plaza Kitchener-Waterloo by IHG?

No, Crowne Plaza Kitchener-Waterloo by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Kitchener-Waterloo by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Crowne Plaza Kitchener-Waterloo by IHG?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Crowne Plaza Kitchener-Waterloo by IHG?

No, only service animals are allowed.

Crowne Plaza Kitchener-Waterloo by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 539 out of 1118 reviews
Rating 8 - Good. 301 out of 1118 reviews
Rating 6 - Okay. 156 out of 1118 reviews
Rating 4 - Poor. 52 out of 1118 reviews
Rating 2 - Terrible. 70 out of 1118 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2025

4/10 Poor

Beau

Stayed 2 nights in Jan 2025

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located with lots of amenities close by
Stayed 2 nights in Jan 2025

10/10 Excellent

Roberto

Stayed 1 night in Jan 2025

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2025

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Jan 2025

2/10 Terrible

Murray

Disliked: Staff & service
Stayed 1 night in Dec 2024

8/10 Good

Dung, TORONTO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and accommodations were perfect. The food was excellent and plentiful. We were 6 sisters staying within the hotel for two days and your staff (from reception, dining and cleaning treated us like royalty. We were three in a room and had to request extra cups, coffee supplies , towels etc. It’s a small complaint but a nuisance. That is the only thing needing change.
Stayed 2 nights in Jan 2025

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to and within walking distance of Circle in the Square venue.
Stayed 1 night in Jan 2025

10/10 Excellent

Ana

Stayed 1 night in Jan 2025

2/10 Terrible

Murray

Travelled with group
Disliked: Staff & service

Scam Alert

Scam Alert - I paid an extra $23 for Breakfast for 2 on hotels.com. Unfortunately the hotel is only giving me breakfast for 1. I even showed them the screenshot on my phone showing breakfast for 2 paid. Virtual agents at hotels.com are useless. You just get in an endless loop to nowhere! I’ve asked for a real person to call me. Apparently there is no escalation beyond virtual agents for customer service at hotels.com.
Stayed 1 night in Jan 2025

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Panagiota

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Jan 2025

8/10 Good

Isaac

Stayed 10 nights in Jan 2025

6/10 Okay

Adib

Liked: Cleanliness, staff & service
Fun for a few days
Stayed 1 night in Jan 2025

4/10 Poor

Halyna

Stayed 1 night in Jan 2025

10/10 Excellent

Mike

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I marked the facility as 4 because the bathroom water did not get very hot, Luke warm. It was -20 outside so that may of been a factor
Stayed 1 night in Jan 2025

2/10 Terrible

Teka

Stayed 3 nights in Dec 2024

10/10 Excellent

Edith Sau Fong

Travelled with family
Liked: Cleanliness, staff & service, amenities
There is a homeless lying on the floor of the staircase between the ground and second floor of the parking garage. I would be scared if I’m alone.
Stayed 1 night in Jan 2025

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Lori

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room and dining room were freezing.. Coming into the hotel from parking garage is not accessible.. for this reason we will not stay again..
Stayed 1 night in Jan 2025

10/10 Excellent

Tanya

Stayed 1 night in Jan 2025

10/10 Excellent

Amy

Liked: Cleanliness, property conditions & facilities
This property was nice and had stuff to do! However, try getting a higher floor as you can hear everything.
Stayed 1 night in Jan 2025

2/10 Terrible

Bridget

Disliked: Cleanliness, staff & service
A window was open in my room, I arrived at night and the curtains were shut, and I left early in the morning. The room was freezing when I walked in so I turned the heating on. The heating was sooo loud, I had to get out of bed at midnight to turn it off, and woke up freezing two mornings as I didn't realise the window had been left open. These should be checked, especailly in the middle of winter in Canada.
Stayed 2 nights in Jan 2025