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Crowne Plaza Kitchener-Waterloo by IHG

Property class: 4

Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

A modern lounge area with a stone wall, a flat-screen TV, and a fireplace. There are two grey lounge chairs and a small table with a vase of flowers.
A reception area with two counters, a vending machine, and colorful artwork on the wall.
A modern restaurant interior with a bar area, dining tables with chairs, and a visible menu board.
A hotel room with a bed, a desk, a dresser, a mirror, and a sign reading 'Crowne Plaza Kitchener-Waterloo'.
An indoor swimming pool with a checkered floor, ceiling lights, and potted plants.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$201
includes taxes & fees
24 Nov - 25 Nov

Explore the area

View map
105 King St E, Kitchener, ON, N2G2K8
  • Place, Kitchener City Hall
    ‪7 min walk‬
  • Place, Centre In The Square
    ‪8 min walk‬
  • Place, Kitchener-Waterloo Art Gallery
    ‪8 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a chair, a small table, and a nightstand with a lamp.

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(82 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

A hotel room with a bed, a sofa, a desk, a chair, and a television.

Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Premium Room, 2 Queen Beds

A hotel room with two beds, a TV, a desk, and a chair.

Premium Room, 2 Queen Beds

8.0 out of 10
Very good
(12 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a TV, a desk, and a door leading to a hallway.

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(153 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Junior Suite, 1 King Bed

A hotel room with a bed, a desk with a chair, a television, and a small seating area.

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Premium Room, 1 King Bed

A hotel room with a large bed, a desk with a TV, a chair, a sofa, and a lamp.

Premium Room, 1 King Bed

9.0 out of 10
Wonderful
(35 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room

A hotel room with a bed, a chair, a small table, and a nightstand with a lamp.

Standard Room

7.4 out of 10
Good
(6 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free wired internet

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A spacious living room with a blue sofa, a red armchair, and a wooden coffee table. There are bookshelves and a dining area in the background.

The Walper Hotel, part of JdV by Hyatt

Downtown Kitchener
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
9.2 out of 10, Wonderful, 1,008 reviews
The price is NZ$238
includes taxes & fees
22 Nov - 23 Nov
The Walper Hotel, part of JdV by Hyatt

About the area

Kitchener

A family-friendly stay in the heart of Kitchener awaits you at Crowne Plaza Kitchener-Waterloo by IHG. Within just a 10-minute stroll, you'll find Kitchener-Waterloo Art Gallery and Centre In The Square. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include massages, aromatherapy and Ayurvedic treatments along with access to the mud bath. The restaurant, Aqua Lounge Restaurant, serves American cuisine and is open for breakfast, brunch, lunch and dinner. Aqua Lounge Restaurant is the hotel's own bar, serving drinks along with dinner. 15000 square feet (1394 square metres) of event facilities include 11 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. There's also the convenience of self parking. .With a stay at this 4-property class Downtown Kitchener hotel, you'll be 1.9 km (1.2 mi) from Kitchener Memorial Auditorium Complex and 4.4 km (2.7 mi) from Wilfrid Laurier University.

What's nearby

  • Kitchener Market - 5 min walk - 0.5 km
  • Kitchener City Hall - 7 min walk - 0.6 km
  • Centre In The Square - 8 min walk - 0.7 km
  • Kitchener-Waterloo Art Gallery - 8 min walk - 0.7 km
  • Kitchener Memorial Auditorium Complex - 20 min walk - 1.7 km

Getting around

  • Kitchener Station - 14 min walk
  • Toronto, ON (YYZ-Pearson Intl.) - 67 min drive

Restaurants

  • ‪Crabby Joe's Bar & Grill - ‬1 min walk
  • ‪Unicorn Cafe - ‬3 min walk
  • ‪Rose Cafe - ‬1 min walk
  • ‪La Lola - ‬1 min walk
  • ‪King Katsu - ‬3 min walk

About this property

Crowne Plaza Kitchener-Waterloo by IHG

Crowne Plaza Kitchener-Waterloo by IHG offers its guests a full-service spa and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and 11 meeting rooms. Event space at this hotel measures 15000 square feet (1394 square metres) and includes a conference centre. A vending machine, an arcade/games room, and multilingual staff are also featured at the family-friendly Crowne Plaza Kitchener-Waterloo by IHG. Parking is available for a fee.

This 4-star Kitchener hotel is smoke free.

  • 1 building
  • 201 guestrooms or units
  • 10 levels
  • 15000 sq ft of conference space
  • 1394 sq. m of conference space
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Fireplace in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Crowne Plaza Kitchener-Waterloo by IHG offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a mud bath. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Similar properties

A spacious living room with a blue sofa, a red armchair, and a wooden coffee table. There are bookshelves and a dining area in the background.
The Walper Hotel, part of JdV by Hyatt
Downtown Kitchener
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.6 out of 5, Wonderful, 1,008 reviews
The price is NZ$238
includes taxes & fees
22 Nov - 23 Nov
The Walper Hotel, part of JdV by Hyatt

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (CAD 12 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Arcade/game room
  • Bowling alley
  • Full-service spa
  • Indoor pool

Family friendly

  • Arcade/game room
  • Bowling alley
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (15,000 square foot of space)

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Massage
  • Mud bath
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 19

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per stay.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo by IHG Hotel
Crowne Plaza Kitchener Waterloo an IHG Hotel
Crowne Plaza Kitchener-Waterloo by IHG Kitchener
Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Frequently asked questions

What is the cancellation policy at Crowne Plaza Kitchener-Waterloo by IHG?

Crowne Plaza Kitchener-Waterloo by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Kitchener-Waterloo by IHG?

As of 27 Oct 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Kitchener-Waterloo by IHG on 24 Nov 2026 start from NZ$201, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Kitchener-Waterloo by IHG?

Yep, Crowne Plaza Kitchener-Waterloo by IHG has a secured covered self car park with in/out privileges for CAD 12.00 per night. A self car park is also available, for a fee.

Is there a spa on site at Crowne Plaza Kitchener-Waterloo by IHG?

Yep, there is an onsite spa at Crowne Plaza Kitchener-Waterloo by IHG. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Crowne Plaza Kitchener-Waterloo by IHG have a pool?

Crowne Plaza Kitchener-Waterloo by IHG has an indoor pool. The pool is open 6:00 AM to 10:00 PM.

What makes Crowne Plaza Kitchener-Waterloo by IHG a romantic place to stay?

Couples spa treatments and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Crowne Plaza Kitchener-Waterloo by IHG.

Is Crowne Plaza Kitchener-Waterloo by IHG family-friendly?

You bet! With amenities such as children's meals and an arcade, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Kitchener-Waterloo by IHG is a hit with families.

Does Crowne Plaza Kitchener-Waterloo by IHG serve breakfast?

Sure does, brekkie is served daily.

Is there a free airport shuttle available at Crowne Plaza Kitchener-Waterloo by IHG?

No, Crowne Plaza Kitchener-Waterloo by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Kitchener-Waterloo by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Crowne Plaza Kitchener-Waterloo by IHG?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Crowne Plaza Kitchener-Waterloo by IHG?

No, only service animals are allowed.

Crowne Plaza Kitchener-Waterloo by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 891 out of 1731 reviews
Rating 8 - Good. 450 out of 1731 reviews
Rating 6 - Okay. 222 out of 1731 reviews
Rating 4 - Poor. 74 out of 1731 reviews
Rating 2 - Terrible. 94 out of 1731 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff, good value breakfast
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place and well priced
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. The beds are very comfortable. The staff was excellent.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great buffet breakfast
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are a great hotel does not seem like a 3 star hotel - more like a 4 star hotel!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, staff super nice and helpful.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very comfortable
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Will stay here again.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
I was here for a one night stay. The bed was comfortable, staff were friendly and helpful.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful! Super helpful and professional :) the beds were comfortable and the room was clean.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and attentive staff. Buffett breakfast was very good.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would stay again
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff were friendly Rooms were clean Arcade had lots of machines to play on, unfortunately only 3 worked!
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that the staff was amazing and so friendly. The restaurant was very nice. Both Carol ( waitress ) and Shiv were so friendly and pleasant to customers. Thanks again for a great stay. Will definitely recommend to family and friends.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay here. The breakfast was excellent.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous bed! Lovely staff, all good 👍
Stayed 9 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Pretty good hotel friendly staff
Stayed 5 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Polite staff. Clean presises
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Convenient location. Fair price.
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities
The property was great for anyone looking for activities at a hotel. There was the bowling alley, arcade and pool! Parking was interesting- underground but the ceiling was very low- didnt fit a large SUV. There was outdoor parking close by.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean all around
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, room was clean. We were offered a free upgraded room upon check in. Room service was good and breakfast buffet was delicious!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a very nice dinner there and staff was very attentive at the front desk and dinner
Stayed 1 night in May 2026