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Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG

Property class: 2.5

Photo gallery for Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG

A hotel room with a sofa, two armchairs, a small table with a vase of flowers, a bed with a nightstand, and a desk with a lamp.
A buffet with labeled trays of turkey sausage, bacon, and other items.
A coffee station with multiple dispensers, a sign that says 'MUST. HAVE. COFFEE.', and various coffee products.
A hotel with a prominent Holiday Inn Express & Suites sign, multiple parking spaces, and a well-lit entrance.
A coffee station with two coffee machines and a variety of coffee pods and cups.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$238
includes taxes & fees
25 Oct - 26 Oct

Explore the area

View map
6324 Papermill Dr, Knoxville, TN, 37919
  • Place, West Town Mall
    ‪2 min drive‬
  • Place, Bearden Antique Mall
    ‪3 min drive‬
  • Place, West Hills Tennis Center
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪20 min drive‬

Room options

View all photos for Suite, 1 Bedroom

A hotel room with a bed, two bedside tables, a desk, a chair, and a window with curtains.

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, two bedside tables with lamps, a nightstand, a chair, and a painting on the wall.

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room

A hotel room with a large bed, two bedside tables with lamps, a nightstand, a chair, and a painting on the wall.

Standard Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed
  • Free wired internet

View all photos for Suite

A hotel room with a sofa, armchair, ottoman, a bed, a desk, and a lamp.

Suite

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk with a chair, a lamp, and a window with curtains.

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(38 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 1 Bedroom

A hotel room with a sofa, armchair, ottoman, a bed, a desk, and a lamp.

Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed OR 1 Queen Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

A hotel room with two beds, a desk with a chair, a lamp, and a window with curtains.

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

A hotel room with a large bed, two bedside tables with lamps, a nightstand, a chair, and a painting on the wall.

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Comm, Access Tub)

A hotel room with a large bed, two bedside tables with lamps, a nightstand, a chair, and a painting on the wall.

Standard Room, 1 King Bed, Accessible (Mobility, Comm, Access Tub)

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed with Sofa bed, Mobility Accessible (Mobility, Accessible Tub)

A hotel room with a bed, two bedside tables, a desk, a chair, and a window with curtains.

Suite, 1 King Bed with Sofa bed, Mobility Accessible (Mobility, Accessible Tub)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

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  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
9.4 out of 10, Exceptional, 1,000 reviews
The price is NZ$249
includes taxes & fees
4 Oct - 5 Oct
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About the area

Knoxville

At Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG you'll be 2.5 km (1.6 mi) from Bearden Antique Mall and 3 km (1.9 mi) from Tennessee River. Highlights at this hotel include free buffet breakfast, an indoor swimming pool and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a 24-hour fitness centre and a 24-hour front desk. Additionally, you'll find a 24-hour business centre and laundry facilities. Each morning free breakfast is served. .Attractions within a 10-minute drive of this Bearden hotel include University of Tennessee and Knoxville Convention Center.

What's nearby

  • West Town Mall - 2 min drive - 4.8 km
  • Bearden Antique Mall - 3 min drive - 2.7 km
  • Regal Cinebarre West Town Mall - 3 min drive - 5.5 km
  • West Hills Tennis Center - 3 min drive - 6.1 km
  • Regal Downtown West - 4 min drive - 6.8 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 22 min drive

Restaurants

  • ‪Twin Peaks - ‬11 min walk
  • ‪Arby's - ‬14 min walk
  • ‪Hawaiian Bros Island Grill - ‬12 min walk
  • ‪Waffle House - ‬2 min walk
  • ‪Brazeiros Churrascaria - Brazilian Steakhouse - ‬12 min walk

About this property

Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG

Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG offers its guests an indoor pool and a 24-hour fitness centre. Public spaces have free WiFi. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is served daily. Event space at this hotel measures 1064 square feet (96 square metres) and includes conference space. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG. Free self parking is available.

This Knoxville hotel is smoke free.

  • 90 guestrooms or units
  • 5 levels
  • 1064 sq ft of conference space
  • 96 sq. m of conference space
  • Buffet breakfast (free)
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Corner/local shop
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG offers 90 accommodations with free newspapers and coffee/tea makers. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Similar properties

A modern hotel lobby with a long reception desk, multiple seating areas, and a large TV screen.
Hampton Inn & Suites Knoxville Papermill Drive
Bearden
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.7 out of 5, Exceptional, 1,002 reviews
The price is NZ$256
includes taxes & fees
25 Oct - 26 Oct
Hampton Inn & Suites Knoxville Papermill Drive

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,064 square feet of conference space
  • 24-hour business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Papermill Hotel
Holiday Inn Express Hotel Papermill Hotel Knoxville West
Holiday Inn Express Hotel Papermill
Holiday Inn Express Papermill
Holiday Inn Express Hotel Suites Knoxville West Papermill
Holiday Inn Express Hotel Suites Knoxville West Papermill
Holiday Inn Express Hotel Suites Knoxville West Papermill by IHG

Frequently asked questions

What is the cancellation policy at Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG?

Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG?

As of 25 Sept 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG on 25 Oct 2026 start from NZ$238, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG?

Yep, Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG has a free self car park.

Does Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG have a pool?

Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG has an indoor pool. The pool is open 9:00 AM to 10:00 PM.

Is Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG is a hit with families.

Does Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG serve breakfast?

Yep, complimentary buffet brekkie is available daily.

Is there a free airport shuttle available at Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG?

No, Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG does not offer an airport shuttle service.

What time are check-in & check-out at Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG?

No, pets are not allowed.

Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 514 out of 824 reviews
Rating 8 - Good. 209 out of 824 reviews
Rating 6 - Okay. 55 out of 824 reviews
Rating 4 - Poor. 28 out of 824 reviews
Rating 2 - Terrible. 18 out of 824 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast nice rooms front desk excellent
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, location, comfy beds. Would stay again!
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kinda pricey for our limited stay
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great. Great staff. Clean and comfy rooms. 10/10
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is good Beds are comfy Rooms are clean Staff is nice
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice, quiet hotel!
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was great.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great stay and very clean and comfortable
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a typical Holiday Inn Express, nothing special.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern room / facilities. Breakfast was exceptional. Will stay again !
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean room friendly staff good breakfast
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was relatively clean and everything appeared to be maintained well.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable room. Easy access from the interstate but without the crowds and noise. Close to restaurants, grocery, shopping. Breakfast is always a nice touch although it was nothing amazing. Will stay again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and the staff was extremely nice
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked last minute and late night. The manager at front desk was very welcoming and had all prepared as we arrived. Breakfast was good. Friendly staff. Big room (King) and good location for either downtown Knoxville or West Knoxville. Recommend!!
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and the breafast buffet is better than most. We would stay there again but not have our room facing the freeway as you can hear cars all night long. Location was perfect for us to see our daughter at the University of Tennessee campus which is 4.5 miles away and easy drive.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great room and amazing breakfast. Service was very good.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Great place to stay with great parking for vehicles and trailers
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great, loved breakfast
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and a very good breakfast
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Smooth check in…. Clean room, nice breakfast.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Breakfast was great, plenty of variety. Bed was comfortable but room had some damage and staff was notified and apologized. Otherwise great stay.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than my room phone was not working correctly, the hotel is fabulous!
Stayed 1 night in May 2026