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Holiday Inn Knoxville N - Merchant Drive by IHG

Property class: 3

Photo gallery for Holiday Inn Knoxville N - Merchant Drive by IHG

A modern hotel dining area with a central island, multiple seating arrangements, and a large painting on the wall.
A Holiday Inn hotel with a modern facade, multiple floors, and a parking lot with several cars.
A modern bar area with a large sign reading 'Hiknox Tavern,' a bar counter, seating, and a large window.
An outdoor seating area with a round table and chairs, a sofa, and a glass railing.
A hotel lobby with a reception desk, seating area, and a view of the parking lot.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$215
includes taxes & fees
22 Nov - 23 Nov

Explore the area

View map
5634 Merchants Center Blvd., Knoxville, TN, 37912
  • Place, Knoxville Expo Center
    ‪20 min walk‬
  • Place, University of Tennessee
    ‪7 min drive‬
  • Place, Neyland Stadium
    ‪8 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible

A hotel room with a bed, a desk with a chair, a television, and a painting on the wall.

Standard Room, 2 Queen Beds, Accessible

8.6 out of 10
Excellent
(11 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

A hotel room with a large bed, a bedside table, a nightstand, a wall-mounted lamp, and a framed picture on the wall.

Standard Room, 1 King Bed, Accessible (Communication)

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, and a television.

Standard Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, and a television.

Premium Room, 1 King Bed

9.2 out of 10
Wonderful
(57 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

A hotel room with a large bed, two bedside tables, a wall-mounted lamp, a window with curtains, and a built-in air conditioning unit.

Standard Room

9.0 out of 10
Wonderful
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

A hotel room with a bed, a desk with a chair, a television, and a painting on the wall.

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(49 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Shower)

A hotel room with a bed, a desk with a television, a chair, and a painting on the wall.

Standard Room, 1 King Bed, Accessible (Accessible Shower)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

A hotel room with a large bed, two bedside tables, a wall-mounted lamp, a window with curtains, and a built-in air conditioning unit.

Standard Room, 1 King Bed, Accessible (Accessible Tub)

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

A hotel room with a large bed, a desk, a chair, and a television.

Standard Room, 1 King Bed, Accessible

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

A hotel room with two beds, a desk, a television, and a window with curtains.

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

8.8 out of 10
Excellent
(13 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Knoxville

At Holiday Inn Knoxville N - Merchant Drive by IHG, you'll be 8.7 km (5.4 mi) from University of Tennessee and 9.1 km (5.6 mi) from Neyland Stadium. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The restaurant, HiKnox Tavern, is open for breakfast and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the 24-hour gym and seasonal outdoor swimming pool. 1080 square feet (100 square metres) of event facilities include a meeting room and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Full breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 10:00 AM. .Attractions within a 10-minute drive of this 3-property class Inskip hotel include Knoxville Convention Center and Market Square.

What's nearby

  • Knoxville Expo Center - 20 min walk - 1.7 km
  • University of Tennessee - 7 min drive - 9.2 km
  • Neyland Stadium - 8 min drive - 10.2 km
  • Thompson–Boling Arena - 8 min drive - 10.6 km
  • Turkey Creek Shopping Center - 17 min drive - 30.3 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 24 min drive

Restaurants

  • ‪McDonald's - ‬8 min walk
  • ‪Cracker Barrel - ‬15 min walk
  • ‪Austin's Steak & Homestyle Buffet - ‬14 min walk
  • ‪Outback Steakhouse - ‬8 min walk
  • ‪Ingles Market - ‬18 min walk

About this property

Holiday Inn Knoxville N - Merchant Drive by IHG

Holiday Inn Knoxville N - Merchant Drive by IHG offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business centre and a meeting room are available. Event space at this hotel measures 1080 square feet (100 square metres) and includes conference space. The business-friendly Holiday Inn Knoxville N - Merchant Drive by IHG also features a vending machine, laundry facilities, and dry cleaning/laundry services. Free self parking is available.

This 3-star Knoxville hotel is smoke free.

  • 122 guestrooms or units
  • 1080 sq ft of conference space
  • 100 sq. m of conference space
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Corner/local shop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn Knoxville N - Merchant Drive by IHG offers 122 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Knoxville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends; USD 7.45 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • HiKnox Tavern

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 1,080 square feet of conference space
  • 24-hour business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 55.00 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 7.45 per person
  • Pet fee: USD 55.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within the same county as the property will not be allowed to check in
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. Only bookings from non-local guests are accepted. Guests whose residence is within the same county as the property will not be allowed to check in. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • The seasonal pool will open on 21 May and close on 10 September.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Knoxville N Merchant Drive Hotel
Holiday Inn N Merchant Drive Hotel
Holiday Inn Knoxville N Merchant Drive
Holiday Inn N Merchant Drive
Holiday Inn Knoxville N Merchant Drive
Holiday Inn Knoxville N Merchant Drive an IHG Hotel
Holiday Inn Knoxville N - Merchant Drive by IHG Hotel
Holiday Inn Knoxville N - Merchant Drive by IHG Knoxville
Holiday Inn Knoxville N - Merchant Drive by IHG Hotel Knoxville

Frequently asked questions

What is the cancellation policy at Holiday Inn Knoxville N - Merchant Drive by IHG?

Holiday Inn Knoxville N - Merchant Drive by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Knoxville N - Merchant Drive by IHG?

As of 12 Nov 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Knoxville N - Merchant Drive by IHG on 22 Nov 2026 start from NZ$215, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Knoxville N - Merchant Drive by IHG?

Yep, Holiday Inn Knoxville N - Merchant Drive by IHG has a free self car park.

Does Holiday Inn Knoxville N - Merchant Drive by IHG have a pool?

Holiday Inn Knoxville N - Merchant Drive by IHG has a seasonal outdoor pool. The pool is open from May 21 to September 10.

What makes Holiday Inn Knoxville N - Merchant Drive by IHG a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Holiday Inn Knoxville N - Merchant Drive by IHG.

Is Holiday Inn Knoxville N - Merchant Drive by IHG family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Knoxville N - Merchant Drive by IHG is a hit with families.

Does Holiday Inn Knoxville N - Merchant Drive by IHG serve breakfast?

Yep, full brekkie is on offer weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at Holiday Inn Knoxville N - Merchant Drive by IHG?

No, Holiday Inn Knoxville N - Merchant Drive by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn Knoxville N - Merchant Drive by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Holiday Inn Knoxville N - Merchant Drive by IHG?

Check-in begins at 3:00 PM. Check-out time is noon.

Holiday Inn Knoxville N - Merchant Drive by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 634 out of 1001 reviews
Rating 8 - Good. 219 out of 1001 reviews
Rating 6 - Okay. 75 out of 1001 reviews
Rating 4 - Poor. 32 out of 1001 reviews
Rating 2 - Terrible. 41 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and staff
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely courteous, nice & the hotel was very clean. Will definitely stay there again.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Helpful staff Conveniently located
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, rooms clean, breakfast was good and reasonably priced
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and excellent breakfast
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodations with reasonable rates. Clean comfortable stay!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff helpful, and food was good. Good location.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and well maintained. Would definitely stay again if in the area.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only there for a day on our travels but was one of the best experiences so far. Would definitely stay there again.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was great. Right past the hotel seemed to be a large homeless presence. Many of them had dogs. The street was full of trash.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great, loved the room, people were great
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room and bathroom were very clean. Bed and pillows were super comfy.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean, the staff - all of the staff we encountered - were very friendly and helpful. The breakfast was excellent - especially for the price. The workers in the food area for breakfast were especially kind and friendly.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at breakfast were so welcoming and professional.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay nearby highway and everything else nearby…
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was clean. The staff operating the bar, the restraint and the morning breakfast was very accommodating!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Good staff, good room, good breakfast!
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly staff.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aaa rating as always the best
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean rooms, friendly staff
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and courteous staff. The bed was comfortable and the room was spacious.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Staff was friendly. Property starting to show its age, but… I’ve stayed at this Holiday Inn for years. Right in the middle between Toronto and Orlando pretty much. Great location, clean roof over your head. Only thing is they charge for breakie now; it’s always been free in the past….
Stayed 1 night in Jul 2026