2/10 Terrible
Ruben
Travelled with family
19 Dec 2025
Disliked: Cleanliness, staff & service, amenities
Let me tell you what's wrong with this hotel. They have hard lumpy beds. They have rude receptionists at the desk. One person that was on the overnight staff told my granddaughter at 11 o'clock at night. We sent her out there to get paper plates. They sent her back saying that she was not supposed to be out of her room. Because everyone's was supposed to be sleeping at 11 o'clock. Hello, when it is, it their place to tell my granddaughter? What she's doing Everybody sleeps at different times second of all, they have a $25 a night pet fee. That was not included on this hotel's.com. I should have been informed of that. People come in that hotel with the right amount of money. When there's extra, we need to know about it. Third of all, there's a $150 deposit. I have never stayed in another hotel that has had a deposit. Again should have been on the hotel.com. This has been the worst experience ever. The continental breakfast. Was supposed to be open from 6 to 930. We went down there at 9:15. They're closed up. They had no coffee 24/7 Like it says on the internet, they are the worst hotel that I have ever stayed in. And will I stay there again? No. You probably need to take them off a hotel.com. That's how bad it is. And yes, if you would like to call me, I would graciously give you my phone number because I am terribly not happy about this situation.
Ruben
Stayed 4 nights in Dec 2025