2/10 Terrible
Chelsea
Travelled with partner
1 Jul 2025
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
While the checkin and room amenities were good, sadly our evening safety & sleeping experience was below any hotel’s conditions regardless of star rating.
Room carpet looked dated (by about 10-15 years), room phone did not work, and otherwise is was the location and handling of an unsafe dispute occurring next to our room that was a little shocking given the claims of being a luxury property.
But our unfortunate experience started at a little after midnight when a neighboring room had two males threatening one another. Starting with muffled argument and escalating to threats of “cutting you” it was clear it would not subside by around 12:45AM. It sounded like the sort of argument where gunfire could present. Which is undoubtedly a much larger security issue in a hotel…
So, I attempted to call the front desk to report a need for security but my in room phone would not connect. I used my cell phone to call the front desk and let them know.
Security came up within 5-10 minutes and you could hear the exchange at the door. It was jovial and clearly a non confrontational.
Around 3PM threats great loud again and I called again this time resulting in someone’s removal (I think). Why I had to monitor the situation is absurd. What’s worse is no one from the hotel acknowledge it at checkout or me.
I was given a credited “resort fee” which is lowly at best. There has been no followup since
Chelsea
Stayed 1 night in Jun 2025
