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Arima Grand Hotel

4.0 star property
Mountain hotel with 2 restaurants, 10-minute walk to Arima Onsen

Photo gallery for Arima Grand Hotel

Public bath
[New Wing] Twin Room w/Tatami Area & Open-Air Bath (Golden hot spring), Incl.Seasonal Kaiseki Dinner
[New Wing] Twin Room w/Tatami Area & Open-Air Bath (Silver hot spring), Incl.Seasonal Kaiseki Dinner
Public bath
In-room safe, desk, free WiFi, bed sheets

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$513
15 Mar - 16 Mar

Explore the area

View map
1304-1, Arima-cho, Kita-ku, Kobe, Hyogo-ken, 651-1401
  • Place, Arima Onsen
    ‪1 min walk‬
  • Place, Kin no yu
    ‪7 min walk‬
  • Place, Tosen Shrine
    ‪10 min walk‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪104 min drive‬

Room options

View all photos for [New Wing] Twin Room w/Tatami Area & Open-Air Bath (Golden hot spring), Incl.Seasonal Kaiseki Dinner

[New Wing] Twin Room w/Tatami Area & Open-Air Bath (Golden hot spring), Incl.Seasonal Kaiseki Dinner

[New Wing] Twin Room w/Tatami Area & Open-Air Bath (Golden hot spring), Incl.Seasonal Kaiseki Dinner

Highlights

Air conditioning
Fridge
Flat-screen TV
Bidet
Shower/bath combination
Hairdryer
Private bathroom
Rainfall showerhead
  • Garden view
  • 119 sq m
  • Sleeps 5
  • 2 Large Single Beds and 4 Single Futons

View all photos for [New Wing] Twin Room w/Tatami Area & Open-Air Bath (Silver hot spring), Incl.Seasonal Kaiseki Dinner

[New Wing] Twin Room w/Tatami Area & Open-Air Bath (Silver hot spring), Incl.Seasonal Kaiseki Dinner

[New Wing] Twin Room w/Tatami Area & Open-Air Bath (Silver hot spring), Incl.Seasonal Kaiseki Dinner

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Bidet
Shower/bath combination
Hairdryer
Private bathroom
  • Garden view
  • 91 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Single Beds and 3 Single Futons

View all photos for Japanese and Western Style Room 3-6F, Kaiseki w Kobe Beef, Non Smoking(Meal in the Restaurant)

In-room safe, desk, free WiFi, bed sheets

Japanese and Western Style Room 3-6F, Kaiseki w Kobe Beef, Non Smoking(Meal in the Restaurant)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Private bathroom
Bidet
Rainfall showerhead
Hairdryer
Electric kettle
  • Garden view
  • 68 sq m
  • Sleeps 6
  • 2 Large Single Beds and 4 Single Futons

View all photos for Compact Twin Room, Non Smoking, Breakfast Included

In-room safe, desk, free WiFi, bed sheets

Compact Twin Room, Non Smoking, Breakfast Included

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Private bathroom
Bidet
Rainfall showerhead
Hairdryer
Electric kettle
  • 20 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Compact Double Room, Non Smoking, Breakfast Included

In-room safe, desk, free WiFi, bed sheets

Compact Double Room, Non Smoking, Breakfast Included

8.8 out of 10
Excellent
(8 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
Bidet
Rainfall showerhead
Hairdryer
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Japanese Modern Compact Twin Room, Center Building, Non Smoking, Breakfast Included

In-room safe, desk, free WiFi, bed sheets

Japanese Modern Compact Twin Room, Center Building, Non Smoking, Breakfast Included

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Bidet
Hairdryer
Private bathroom
Electric kettle
  • Mountain view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Japanese & Western Style Room 5-8F, Special Kaiseki w Kobe Beef,Non Smoking (Meal in the Guest Room)

In-room safe, desk, free WiFi, bed sheets

Japanese & Western Style Room 5-8F, Special Kaiseki w Kobe Beef,Non Smoking (Meal in the Guest Room)

Highlights

Air conditioning
Fridge
Flat-screen TV
Bidet
Hairdryer
Private bathroom
Electric kettle
In-room safe
  • 87 sq m
  • Sleeps 6
  • 2 Single Beds and 4 Single Futons

View all photos for Japanese-style room 5-8F, Special Kaiseki w Kobe Beef, Non Smoking (Meal in the Guest Room)

In-room safe, desk, free WiFi, bed sheets

Japanese-style room 5-8F, Special Kaiseki w Kobe Beef, Non Smoking (Meal in the Guest Room)

Highlights

Air conditioning
Fridge
Flat-screen TV
Bidet
Hairdryer
Private bathroom
Electric kettle
In-room safe
  • 50 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Japanese and Western Style Room ,Center Building,Dinner buffet, Non-Smoking

In-room safe, desk, free WiFi, bed sheets

Japanese and Western Style Room ,Center Building,Dinner buffet, Non-Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Bidet
Hairdryer
Private bathroom
Electric kettle
In-room safe
  • Sleeps 6
  • 2 Single Beds and 4 Single Futons

View all photos for Japanese Style Room ,Center Building,Dinner buffet, Non-Smoking

In-room safe, desk, free WiFi, bed sheets

Japanese Style Room ,Center Building,Dinner buffet, Non-Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Bidet
Hairdryer
Private bathroom
Electric kettle
In-room safe
  • Sleeps 4
  • 4 Single Futons

View all photos for Japanese Modern Twin Room,Dinner buffet, Non-Smoking

In-room safe, desk, free WiFi, bed sheets

Japanese Modern Twin Room,Dinner buffet, Non-Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Bidet
Hairdryer
Private bathroom
Electric kettle
In-room safe
  • Sleeps 2
  • 2 Single Beds

View all photos for Japanese and Western Style Room 3-6F,Dinner buffet, Non-Smoking)

In-room safe, desk, free WiFi, bed sheets

Japanese and Western Style Room 3-6F,Dinner buffet, Non-Smoking)

Highlights

Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Bidet
Hairdryer
Private bathroom
Electric kettle
  • Garden view
  • 1 bedroom
  • Sleeps 6
  • 2 Single Beds and 4 Single Futons

View all photos for Compact Double Room,Dinner buffet, Non-Smoking

In-room safe, desk, free WiFi, bed sheets

Compact Double Room,Dinner buffet, Non-Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Bidet
Hairdryer
Private bathroom
Electric kettle
In-room safe
  • Sleeps 2
  • 1 Double Bed

View all photos for Compact Twin Room,Dinner buffet, Non-Smoking

In-room safe, desk, free WiFi, bed sheets

Compact Twin Room,Dinner buffet, Non-Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Bidet
Hairdryer
Private bathroom
Electric kettle
In-room safe
  • Sleeps 2
  • 2 Single Beds

View all photos for Golden Hot Spring Open-Air Bath Twin Room,Garden View, Kobe Beef Kaiseki, Non Smoking (Meal in Room)

Golden Hot Spring Open-Air Bath Twin Room,Garden View, Kobe Beef Kaiseki, Non Smoking (Meal in Room)

Golden Hot Spring Open-Air Bath Twin Room,Garden View, Kobe Beef Kaiseki, Non Smoking (Meal in Room)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
Flat-screen TV
Bidet
Hairdryer
Private bathroom
Electric kettle
In-room safe
  • Garden view
  • 74 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Golden Hot Spring Open-Air Bath Twin Room,Mountain View,Kobe Beef Kaiseki,Non Smoking (Meal in Room)

In-room safe, desk, free WiFi, bed sheets

Golden Hot Spring Open-Air Bath Twin Room,Mountain View,Kobe Beef Kaiseki,Non Smoking (Meal in Room)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
Flat-screen TV
Bidet
Hairdryer
Private bathroom
Electric kettle
In-room safe
  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Japanese and Western Style Room 3-6F,Special Kaiseki w/Kobe Beef,Non Smoking(Meal in the Restaurant)

In-room safe, desk, free WiFi, bed sheets

Japanese and Western Style Room 3-6F,Special Kaiseki w/Kobe Beef,Non Smoking(Meal in the Restaurant)

Highlights

Air conditioning
Fridge
Flat-screen TV
Bidet
Hairdryer
Private bathroom
Electric kettle
In-room safe
  • Sleeps 6
  • 2 Large Single Beds and 4 Single Futons

About the area

Kobe

At Arima Grand Hotel you'll be 0.8 km (0.5 mi) from Arima Onsen and 4.7 km (2.9 mi) from Mount Rokko. Highlights at this hotel include 2 restaurants, 2 hot tubs and a full-service spa. .A day of pampering can include massages, aromatherapy and reflexology along with access to the hot springs/mineral springs and sauna. The restaurant, Waraku, serves Japanese cuisine and is open for lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the sauna and karaoke as well as access to hot springs. Plus you'll find free Wi-Fi in public areas and a coffee shop/cafe. There's also free self parking, along with the convenience of free train pick-up service. .Sights within a 20-minute drive of this 4-property class Arimacho hotel include Fruit Flower Park and Rokkosan Ski Area.

What's nearby

  • Arima Onsen - 1 min walk - 0.0 km
  • Arima Main Road - 6 min walk - 0.5 km
  • Kin no yu - 7 min walk - 0.7 km
  • Tosen Shrine - 10 min walk - 0.9 km
  • Zuihoji Park - 16 min walk - 1.3 km

Getting around

  • Kobe Arimaguchi Station - 4 min drive
  • Arima Onsen Station - 7 min walk
  • Osaka (KIX-Kansai Intl.) - 92 min drive

Restaurants

  • ‪三ツ森本店 - ‬9 min walk
  • ‪あり釜めし くつろぎ家 - ‬10 min walk
  • ‪有馬温泉 酒市場 (Sake-Ichiba) - ‬8 min walk
  • ‪なかさ - ‬10 min walk
  • ‪日本料理　有馬華暦 - ‬4 min walk

About this property

Arima Grand Hotel

Mountain hotel with 2 restaurants, 10-minute walk to Arima Onsen
Arima Grand Hotel offers its guests a full-service spa, hot springs, and 2 hot tubs. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

There are 4 meeting rooms available. A sauna, spa services, and a terrace are also featured at Arima Grand Hotel. A train station pick-up shuttle, A train station drop-off shuttle and a bus station shuttle are free. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Kobe hotel.

  • 246 guestrooms or units
  • 9 levels
  • 2 dining venues
  • Karaoke
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Arima Grand Hotel offers 246 accommodations with a safe and complimentary slippers. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, bidets, hairdryers and toothbrushes and toothpaste.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 6 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Guests under 13 years old are not allowed in the spa.

Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 2:30 PM to midnight. There are hot springs on site.

Similar properties

Spa
Arima Onsen Taketoritei Maruyama
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
4.8 out of 5, Exceptional, 919 reviews
The price is NZ$567
3 Mar - 4 Mar
Arima Onsen Taketoritei Maruyama

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle from 8:00 AM to 9:00 PM
  • Train station shuttle on request
  • Free bus station shuttle
  • Free train station drop-off
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Kaiseki meal

Restaurants on site

  • Ruscello
  • Waraku
  • zibundoki

Things to do

  • 2 hot tubs
  • Full-service spa
  • Hot springs
  • Karaoke
  • Sauna

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • In a regional park
  • In the mountains
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Massage
  • Public bath open from 2:30 PM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Reflexology
  • Sauna
  • Separate men/women areas in public bath
  • Spa open daily
  • Steam room
  • Yukata (Japanese robes)

Accessibility

  • No lift

More

  • 9 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: 7 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 7 PM to receive dinner.
Guests booked in Half Board rate plans may receive dinner either in their guestroom or in the banquet hall. Children ages 3-12 receive a kids meal for dinner.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 7 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for spa treatments and private bath/onsen. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.

Property is also known as

Arima Grand
Arima Grand Hotel
Arima Grand Hotel Kobe
Arima Grand Kobe
Hotel Arima Grand
Arima Grand Hotel Kobe
Arima Grand Hotel Hotel
Arima Grand Hotel Hotel Kobe

Frequently asked questions

What is the cancellation policy at Arima Grand Hotel?

Arima Grand Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Arima Grand Hotel?

As of 12 Feb 2026, prices found for a 1-night stay for 2 adults at Arima Grand Hotel on 15 Mar 2026 start from NZ$509.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Arima Grand Hotel?

Yep, Arima Grand Hotel has a free self car park.

Are there any beaches close to Arima Grand Hotel?

The closest beach to Arima Grand Hotel is Ashiya Beach (11.8 km).

Is there a spa on site at Arima Grand Hotel?

Yep, there is an onsite spa at Arima Grand Hotel. It has 2 hot tubs, a steam room, a sauna and hot springs. You'll enjoy heaps of services like facials and body treatments.

Is there a free airport shuttle available at Arima Grand Hotel?

No, Arima Grand Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Arima Grand Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Arima Grand Hotel?

Check-in begins at 2:30 PM. Check-out time is 10:30 AM.

Are pets allowed at Arima Grand Hotel?

No, pets are not allowed.

Arima Grand Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 290 out of 380 reviews
Rating 8 - Good. 75 out of 380 reviews
Rating 6 - Okay. 9 out of 380 reviews
Rating 4 - Poor. 2 out of 380 reviews
Rating 2 - Terrible. 4 out of 380 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Clean facility. Friendly staff
Stayed 1 night in Oct 2025

10/10 Excellent

junghee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfectly perfect except they don’t keep luggage after checking out. I have never seen hotels that have no service for it. It’s awful.
Stayed 2 nights in Oct 2025

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are extremely friendly & helpful.
Stayed 1 night in Oct 2025

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arima grand hotelhas shuttle to and from the bus station. The staff, amenities and the whole property were top notch. The souvenir shop had some of the top items from town. The onsens were big and spacious. The onsen on the 9th floor had breathtaking view and the onsens on the ground level overlook a bamboo forest. The food was excellent and the service was impeccable! Loved this place, would certainly go back. Highly recommended!
Stayed 1 night in Sep 2025

10/10 Excellent

Suet Lam

Liked: Amenities, property conditions & facilities
Everything is good except two: Dinner is all fully booked. Need to reserve before you arrive. Also, the returning shuttle requires phone booking. And they don’t come as said on every hour at 20:40 min.
Stayed 1 night in Jun 2025

10/10 Excellent

T-shay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good. Staff were so nice and helpful. The onsen facilities were lovely. The room was lovely and clean. There’s a short uphill walk to the hotel from the bus or train station so be sure to call the hotel upon arrival to arrange a shuttle collection.
Stayed 1 night in May 2025

10/10 Excellent

Jim, Millbrae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean !!! Spotless. Attention to detail was spot on !!! People weee super nice , friendly and very helpful!
Stayed 1 night in May 2025

10/10 Excellent

Kang Won, Fullerton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent & beautiful scenery !!
Stayed 2 nights in May 2025

8/10 Good

Yoshiko

Liked: Cleanliness, staff & service, property conditions & facilities
Dining option was limited for solo traveller.

8/10 Good

Megumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and attention to detail was impressive.
Stayed 1 night in Dec 2024

10/10 Excellent

Claude

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax and enjoy the onsen at the hotel and others in the area.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jiang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area and great hot springs
Stayed 1 night in Oct 2024

10/10 Excellent

GUAN KIAT

Stayed 1 night in Sep 2024

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities were amazing. Onsen quality was superb. Rooms are very spacious and comfortable. Downside of the hotel was the location as it is on a hill. Hotel offers shuttle to/from the hotel to nearby bus and rail station, but to request pick up from outside requires calling the hotel. As international tourist, I do not have access to local calls.
Stayed 1 night in Oct 2024

10/10 Excellent

Chi Chung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth coming again

Second time here. Renovated. Clean. Staff helpful and efficient. Would want to come back again.
Stayed 1 night in Jun 2024

10/10 Excellent

leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Man Yin Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Zhimin

Liked: Cleanliness, staff & service, property conditions & facilities
Great onsen facilities, great food!
Stayed 1 night in Mar 2024

10/10 Excellent

ou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the way they provide guests service!
Stayed 2 nights in Mar 2024

10/10 Excellent

Kenji

Travelled with family and small children
Liked: Amenities
Superior service and exceptional amenities!!
Stayed 1 night in Mar 2024

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing everything the room ,breakfast , amenities. The baths itself are just breathtaking!!!and the view ! service ! everything !!!I can’t wait to come back.
Stayed 1 night in Feb 2024

10/10 Excellent

Naoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Edward, Kirkland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room and public baths are wonderful. The included breakfast buffet is crowded and the quality is just okay. The restaurant food is expensive and the quality and taste is just okay. Overall I really like the hotel and baths, but we ran into a big problem. They claimed they couldn’t feed us dinner, because they were booked up. They gave us a room service menu that began at 9:00 pm and offers soba and udon. I was pretty upset to pay $375 a night and no dinner. We checked back several times and nothing. That night was dark, windy, and pouring rain and there is nothing else nearby. We waited until 9:00 pm and called room service. They answered and said sorry room service isn’t available today. What!!?? We asked the front desk, absolutely nothing available. So, no dinner. I was very polite and explained we were not happy, but they just smiled and didn’t care. Very disappointing. So beware.
Stayed 2 nights in Feb 2024