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Hotel Regina Kawaguchiko

3.5 star property
Hotel with free parking, near Kawaguchiko Stellar Theater

Photo gallery for Hotel Regina Kawaguchiko

Hypo-allergenic bedding, in-room safe, individually furnished, desk
Balcony view
Hypo-allergenic bedding, in-room safe, individually furnished, desk
Hypo-allergenic bedding, in-room safe, individually furnished, desk
Front of property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
The current price is NZ$154
29 Jan - 30 Jan

Explore the area

View map
5239-1 Funatsu, Fujikawaguchiko, Yamanashi-ken , 401-0012
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Kawaguchiko Stellar Theater
    ‪14 min walk‬
  • Place, Fuji-Q Highland
    ‪15 min walk‬

Room options

View all photos for Double Room(2F-3F) with Mt. Fuji View Non-Smoking

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Double Room(2F-3F) with Mt. Fuji View Non-Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
Fridge
Flat-screen TV
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed
  • Mountain view

View all photos for Twin Room(2F-5F) with Mt. Fuji View Non-Smoking

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Twin Room(2F-5F) with Mt. Fuji View Non-Smoking

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
Fridge
Flat-screen TV
  • 33 sq m
  • Sleeps 2
  • 2 Large Single Beds
  • Mountain view

View all photos for Deluxe Quadruple Room(4F-5F) with Mt. Fuji View Non-Smoking

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Deluxe Quadruple Room(4F-5F) with Mt. Fuji View Non-Smoking

9.6 out of 10
Exceptional
(10 reviews)

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
Fridge
Flat-screen TV
  • 50 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds
  • Mountain view

View all photos for Comfort Twin Room (9F-10F) with Mt. Fuji View Non-Smoking

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Comfort Twin Room (9F-10F) with Mt. Fuji View Non-Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
Fridge
Flat-screen TV
  • 50 sq m
  • Sleeps 2
  • 2 Large Single Beds
  • Mountain view

View all photos for A-Upper Deluxe Quadruple Room(6F-10F) with Mt. Fuji View Non-Smoking

Hypo-allergenic bedding, in-room safe, individually furnished, desk

A-Upper Deluxe Quadruple Room(6F-10F) with Mt. Fuji View Non-Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
Fridge
Flat-screen TV
  • 51 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Large Single Beds
  • Mountain view

View all photos for Corner Suite Room The Fuji(11F) with Mt. Fuji View Non-Smoking

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Corner Suite Room The Fuji(11F) with Mt. Fuji View Non-Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
Fridge
Dining table
  • 119 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Large Single Beds
  • Mountain view

View all photos for Grand Comfort Quad Room(11F) with Mt. Fuji View Non-Smoking

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Grand Comfort Quad Room(11F) with Mt. Fuji View Non-Smoking

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
Fridge
Dining table
  • 122 sq m
  • Sleeps 4
  • 4 Large Single Beds
  • Mountain view

View all photos for Double Room(2F-3F) with Mt. Fuji View Non-Smoking-No Daily Cleaning

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Double Room(2F-3F) with Mt. Fuji View Non-Smoking-No Daily Cleaning

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
Fridge
Flat-screen TV
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed
  • Mountain view

View all photos for Twin Room(2F-5F) with Mt. Fuji View Non-Smoking-No Daily Cleaning

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Twin Room(2F-5F) with Mt. Fuji View Non-Smoking-No Daily Cleaning

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
Fridge
Flat-screen TV
  • 33 sq m
  • Sleeps 2
  • 2 Large Single Beds
  • Mountain view

View all photos for Deluxe Quadruple Room(4F-5F) with Mt. Fuji View Non-Smoking-No Daily Cleaning

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Deluxe Quadruple Room(4F-5F) with Mt. Fuji View Non-Smoking-No Daily Cleaning

10.0 out of 10
Exceptional
(1 review)

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
Fridge
Flat-screen TV
  • 50 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Sofa Beds
  • Mountain view

View all photos for B-Upper Deluxe Quadruple Room(7F.10F)with Mt. Fuji View Non-Smoking

Flat-screen TV

B-Upper Deluxe Quadruple Room(7F.10F)with Mt. Fuji View Non-Smoking

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
Fridge
Flat-screen TV
  • 51 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Large Single Beds
  • Mountain view

View all photos for A-Upper Deluxe Quadruple Room(6F-10F) with Mt. Fuji View Non-Smoking-No Daily Cleaning

Hypo-allergenic bedding, in-room safe, individually furnished, desk

A-Upper Deluxe Quadruple Room(6F-10F) with Mt. Fuji View Non-Smoking-No Daily Cleaning

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
Fridge
Flat-screen TV
  • 50 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Large Single Beds
  • Mountain view

View all photos for B-Upper Deluxe Quadruple Room(7F.10F)with Mt. Fuji View Non-Smoking-No Daily Cleaning

B-Upper Deluxe Quadruple Room(7F.10F)with Mt. Fuji View Non-Smoking-No Daily Cleaning

B-Upper Deluxe Quadruple Room(7F.10F)with Mt. Fuji View Non-Smoking-No Daily Cleaning

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
Fridge
Flat-screen TV
  • 50 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Large Single Beds
  • Mountain view

View all photos for Comfort Twin Room (9F-10F) with Mt. Fuji View Non-Smoking-No Daily Cleaning

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Comfort Twin Room (9F-10F) with Mt. Fuji View Non-Smoking-No Daily Cleaning

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
Fridge
Flat-screen TV
  • 50 sq m
  • Sleeps 2
  • 2 Large Single Beds
  • Mountain view

View all photos for Corner Suite Room The Fuji(11F) with Mt. Fuji View Non-Smoking-No Daily Cleaning

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Corner Suite Room The Fuji(11F) with Mt. Fuji View Non-Smoking-No Daily Cleaning

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
Fridge
Dining table
  • 119 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Large Single Beds
  • Mountain view

View all photos for Grand Comfort Quad Room(11F) with Mt. Fuji View Non-Smoking-No Daily Cleaning

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Grand Comfort Quad Room(11F) with Mt. Fuji View Non-Smoking-No Daily Cleaning

10.0 out of 10
Exceptional
(1 review)

Highlights

Lanai
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Heating
Fridge
Dining table
  • 122 sq m
  • Sleeps 4
  • 4 Large Single Beds
  • Mountain view

About the area

Fujikawaguchiko

At Hotel Regina Kawaguchiko you'll be within a 30-minute stroll of Kawaguchiko Stellar Theater and Fuji-Q Highland. Highlights at this hotel include indoor private hot tubs, free WiFi and lanais. .The hotel's restaurant is a nice spot to grab a bite. Other amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available daily between 7 AM and 10:00 AM. There's also free self parking, along with the convenience of a free area shuttle. .With a stay at this 3.5-property class Fujikawaguchiko hotel, you'll be 2 km (1.2 mi) from Fuji-Hakone-Izu National Park and 2.8 km (1.7 mi) from Mt. Fuji Panoramic Ropeway.

What's nearby

  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 km
  • Fuji Visitor Center - 6 min walk - 0.5 km
  • Kawaguchiko Stellar Theater - 14 min walk - 1.2 km
  • Fuji-Q Highland - 15 min walk - 1.3 km
  • Mt. Fuji Panoramic Ropeway - 4 min drive - 2.1 km

Getting around

  • Kawaguchiko station - 20 min walk
  • Tokyo (HND-Haneda) - 135 min drive

Restaurants

  • ‪ほうとう蔵 歩成 - ‬11 min walk
  • ‪スシロー - ‬11 min walk
  • ‪丸亀製麺 - ‬12 min walk
  • ‪富士山パンケーキ - ‬9 min walk
  • たけ川うどん

About this property

Hotel Regina Kawaguchiko

Hotel with free parking, near Kawaguchiko Stellar Theater
There's a restaurant on site. WiFi is free in public spaces. Hotel Regina Kawaguchiko offers its guests hot springs. An area shuttle within 2.1 kilometres, A train station pick-up shuttle and A train station drop-off shuttle are free. Hotel Regina Kawaguchiko also features a vending machine, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Fujikawaguchiko hotel.

  • 73 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
  • 1 conference room
  • Dining venue
Hotel Regina Kawaguchiko offers 73 air-conditioned accommodations with indoor private hot tubs and a safe. Rooms open to lanais. Each accommodation is individually furnished. Flat-screen televisions are featured in guestrooms. Fridges and microwaves are provided. Bathrooms include a shower, slippers, bidets and complimentary toiletries.

This Fujikawaguchiko hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include a hairdryer and blackout curtains. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested.

There are hot springs open between 6:00 AM and midnight.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 2.1 kilometres
  • Free train station pick-up shuttle from 3:00 PM to 8:00 PM
  • Train station shuttle on request
  • Free train station drop-off
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10:00 AM for a fee: JPY 2,420 for adults and JPY 1,870 for children
  • A restaurant

Things to do

  • Hot spring

Family friendly

  • Free area shuttle
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service

Business services

  • Meeting room

Spa

  • Hot spring
  • Hot springs open from 6:00 AM - midnight
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Low-height desk
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 7 PM to receive dinner.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for JPY 3300.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2420 for adults and from JPY 1870 for children
  • Crib (infant bed) fee: JPY 3300.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Hot springs access available from 6:00 AM to midnight.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Regina Kawaguchiko
Hotel Regina Kawaguchiko Hotel
Hotel Regina Kawaguchiko Fujikawaguchiko
Hotel Regina Kawaguchiko Hotel Fujikawaguchiko

Frequently asked questions

What is the cancellation policy at Hotel Regina Kawaguchiko?

Hotel Regina Kawaguchiko offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Regina Kawaguchiko?

As of 25 Jan 2026, prices found for a 1-night stay for 2 adults at Hotel Regina Kawaguchiko on 29 Jan 2026 start from NZ$151.21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Regina Kawaguchiko?

Yep, Hotel Regina Kawaguchiko has a free self car park.

Is Hotel Regina Kawaguchiko family-friendly?

You bet! With amenities such as laundry facilities and a free local area shuttle, as well as children's slippers in the guestrooms, it's no surprise that Hotel Regina Kawaguchiko is a hit with families.

Are there hot tubs in the rooms at Hotel Regina Kawaguchiko?

Yep, all rooms come with private hot tubs.

Does Hotel Regina Kawaguchiko serve breakfast?

Yep, buffet brekkie is available daily from 7 AM to 10:00 AM.

Is there a free airport shuttle available at Hotel Regina Kawaguchiko?

No, Hotel Regina Kawaguchiko does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Regina Kawaguchiko?

Yep, you can grab a meal at Hotel Regina Kawaguchiko's onsite restaurant.

What time are check-in & check-out at Hotel Regina Kawaguchiko?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Regina Kawaguchiko?

No, only service animals are allowed.

Hotel Regina Kawaguchiko Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 168 out of 291 reviews
Rating 8 - Good. 88 out of 291 reviews
Rating 6 - Okay. 26 out of 291 reviews
Rating 4 - Poor. 5 out of 291 reviews
Rating 2 - Terrible. 4 out of 291 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Victoria

Stayed 2 nights in Sep 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was my favourite of the five I stayed in during my trip to Japan. The comfort, size, views were amazing. 10/10 from me
Stayed 2 nights in Oct 2025

2/10 Terrible

Francis

Stayed 2 nights in Oct 2025

10/10 Excellent

Oren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was larger than average and very comfortable. The Onsen is large and includes a sauna, and the service was very friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

Derrick

Stayed 1 night in Oct 2025

10/10 Excellent

Denni

Stayed 2 nights in Oct 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 1 night in Oct 2025

8/10 Good

Hitomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and spacious. AC temperature was controlled by the hotel. You are not able to change it in your room. Staff members who spoke English were not many. You need to call the hotel to get shuttle bus from Kawaguchiko station. So, you are better to have a cellphone with international plan or find payphone.
View from the room
Breakfast
Japanese style breakfast
Stayed 3 nights in Oct 2025

10/10 Excellent

Harris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel to stay at, especially seeing mount Fuji, the staff were great and welcoming, easy checking and checkout process, I would stay at this hotel again
Stayed 1 night in Sep 2025

10/10 Excellent

Ye

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, very good service! Thanks for the hospitality.
Stayed 1 night in Sep 2025

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great and room was really nice
Stayed 3 nights in Sep 2025

10/10 Excellent

Vina

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay! Very spacious and comfortable
Stayed 2 nights in Aug 2025

10/10 Excellent

Hideko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with phenomenal view of Fuji-San. Room was superior, roomy, clean, comfortable, and staff OUTSTANDING!! Will definitely staff again! Plus breakfast was GREAT!
Stayed 1 night in Jul 2025

10/10 Excellent

Pui Yee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean. However we encountered rainy days, we did not see the Mt.Fuji.
Stayed 2 nights in Sep 2025

6/10 Okay

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The onsen on the property was nice and hot staff were pretty friendly. Make sure to ask for a room on a higher floor or your view of Mt. Fuji will be particularly blocked by trees. My one bigger complaints was noise in the morning. It was not from guests, but both mornings I was woken up by announcements from outside (maybe not even on the property).
Stayed 2 nights in Aug 2025

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
It was a comfortable. I did not expect the room to be dated. But it was still comfortable nonetheless. Did have a view of Mt. Fuji. No wash cloths. And there was hair on the bathroom walls. They have a shuttle bus that can go to Kawaguchiko station to pick you up or drop you off.
Stayed 2 nights in Aug 2025

10/10 Excellent

ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view free shuttle
Stayed 2 nights in Jul 2025

10/10 Excellent

Chuthathip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we got was specious and a nice view if Mt. Fuji. Staff is very friendly and helpful. Special shout out to Ms. Iwai. She was always there when I need help for anything and always assisted with a sweet smile on her face.
Stayed 3 nights in Jul 2025

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An excellent stay

A really lovely hotel with a great view of Mt Fuji. We had a good size room with a balcony, I loved just sitting on the balcony with a coffee. We added the evening taster dinner which was excellent. The breakfast was just as good. It was a 20 minute walk from the bus station, but used the free shuttle bus on the day we left to get us back to the bus station. Overall an excellent stay and would recomment it.
Stayed 1 night in May 2025

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No water pressure

It is a nice but older facility. Everything was fine except the water pressure in our room was AWFUL. It was barely coming out of the shower head. I am not one to complain but this was horrid. It took forever to try to take a shower. I understand that there is an onsen and the water pressure there was fine but in our room on the 11th floor it was basically nom existent. For the price of our room, I expect water pressure. Staff were all wonderful. They were helpful with anything we needed.
Stayed 2 nights in Jul 2025

6/10 Okay

Kim

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Pui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent example of Japanese hotel hospitality

Chose this hotel ostensibly for views of Mount Fuji and the onsen facilities. While Fuji was hiding behind clouds for two days (nothing anyone can do about the weather!) we were able to see the mountain on the morning we left. We had a room on the (Japanese) 3rd floor, but Fuji was still fully visible. The hotel made a lovely change from the hustle and bustle of Tokyo and set in a quiet location. The room was spacious (twice, if not three times the size of the room we had in Asakusa in Tokyo!). The hotel is a little far from the train station to walk, but the hotel shuttle service helps get you to and from the station at specific times of the day. Pick not before 3pm. You can ask the tourist info office staff at the train station to call your hotel when you arrive. Info office open 9am to 5pm. The hotel is very much in the style of Japanese resort hotel, once you are there you can unwind and slow down with a nice onsen experience. The shop in the lobby sells lots of lovely omiyage/local products. Double rooms are on floors 2 to 5, floors 6 and above are for more than two people occupancy. The Japanese breakfast was excellent, as was the kaiseki dinner. Excellent value compared to what you would pay for the equivalent experience in the UK. The hotel staff were super helpful and polite, definitely model examples of Japanese customer service. They cater well for non-Japanese speakers, if you speak English or Mandarin Chinese, not sure about other languages.
Stayed 2 nights in Jul 2025

8/10 Good

Nithya

Liked: Cleanliness
Stayed 2 nights in Jul 2025

10/10 Excellent

Mordechai

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and lovely staff.
Stayed 2 nights in Jul 2025