See all properties
Save

Sheraton Samui Resort

5.0 star property
Luxury hotel on the beach, with 2 outdoor pools

Photo gallery for Sheraton Samui Resort

2 restaurants, breakfast, lunch served; local and international cuisine
Property video
2 restaurants, breakfast, lunch served; local and international cuisine
2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is NZ$401
includes taxes & fees
2 Mar - 3 Mar

Explore the area

View map
86 Moo 3 Chaweng Noi Beach, Bophut, Koh Samui, Surat Thani, 84140
  • Place, Chaweng Noi Beach
    ‪7 min walk‬
  • Place, Bangkok Hospital Samui
    ‪19 min walk‬
  • Place, Chaweng Beach
    ‪3 min drive‬
  • Airport, Samui Intl. Airport (USM)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

8.8 out of 10
Excellent
(10 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • Partial sea view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds, Balcony

Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds, Balcony

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • Partial sea view
  • 40 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

8.8 out of 10
Excellent
(13 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • Partial sea view
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Balcony

Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds, Balcony

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • Partial ocean view
  • 48 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed, Terrace

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Terrace

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • Partial sea view
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Terrace

Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds, Terrace

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • Partial sea view
  • 56 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • Partial sea view
  • 96 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Family Suite)

42-inch LCD TV with satellite channels, TV

Suite, 2 Bedrooms (Family Suite)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • Partial sea view
  • 132 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed

Studio, 1 King Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • Partial sea view
  • 62 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed

Family Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • Partial sea view
  • 62 sq m
  • Sleeps 4
  • 1 King Bed

You may also like

Ad
Beach/ocean view

The Fair House Beach Resort & Hotel

Koh Samui
  • On private beach
  • Pool
  • Kids’ pool
  • Parking included
4.0 out of 5, Very good, 261 reviews
The price is NZ$217
includes taxes & fees
15 Feb - 16 Feb
The Fair House Beach Resort & Hotel

About the area

Koh Samui

A luxury stay in Koh Samui awaits you at Sheraton Samui Resort. You'll be just steps from Chaweng Noi Beach and within a 30-minute stroll of Chaweng Beach. Highlights at this beachfront hotel include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Glow Spa can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the hot tub. The restaurant, Long Talay Restaurant, serves local and international cuisine and is open for lunch and dinner. Blue Monkey Bar is the hotel's own bar, serving drinks along with brunch and lunch. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and 24-hour gym. 1108 square feet (103 square metres) of event facilities include a meeting room and conference space, and other business amenities include a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, an outdoor tennis court and a children's swimming pool. Free buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Koh Samui hotel, you'll be 2.9 km (1.8 mi) from Chaweng Lake and 4 km (2.5 mi) from Silver Beach.

What's nearby

  • Chaweng Noi Beach - 7 min walk - 0.6 km
  • Bangkok Hospital Samui - 19 min walk - 1.6 km
  • Coral Cove Beach - 2 min drive - 2.0 km
  • Chaweng Lake - 3 min drive - 2.7 km
  • Chaweng Beach - 3 min drive - 2.3 km

Getting around

  • Samui Intl. Airport (USM) - 20 min drive

Restaurants

  • ‪The Jungle Club Restaurant - ‬19 min walk
  • ‪Phensiri Restaurant - ‬16 min walk
  • ‪The Blooming Gallery Samui - ‬7 min walk
  • ‪Co Co Scoop - ‬9 min walk
  • ‪To Be Sweet - ‬1 min walk

About this property

Sheraton Samui Resort

Luxury hotel on the beach, with 2 outdoor pools
Some rates at Sheraton Samui Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Sheraton Samui Resort, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Mediterranean hotel also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Koh Samui hotel.

  • 141 guestrooms or units
  • 3 levels
  • 6 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 1108 sq ft of conference space
  • 103 sq. m of conference space
  • Built in 1987
  • Buffet breakfast (free)
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
Sheraton Samui Resort offers 141 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and designer toiletries.

This Koh Samui hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Glow Spa has 5 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a hot tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

Similar properties

Exterior
Amari Koh Samui
  • Pool
  • Spa
  • Kids’ pool
  • Parking included
4.4 out of 5, Excellent, 854 reviews
The price is NZ$457
includes taxes & fees
8 Feb - 9 Feb
Amari Koh Samui

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • Couples/private dining

Restaurants on site

  • Blue Monkey Bar
  • Coco Scoop
  • Lobby Lounge
  • Long Talay Restaurant

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Kayaking
  • Outdoor tennis court
  • Paddleboard
  • Playground
  • Water sports equipment

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,108 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In the mountains
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Reflexology
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Height-adjustable showerhead
  • Lever door handles
  • No lift
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible parking

More

  • 100% renewable energy
  • 3 floors
  • 6 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Samui Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for THB 2255.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: THB 1500 per vehicle (one-way)
  • Rollaway bed fee: THB 2255.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and Eurocard. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Imperial Samui Beach
Imperial Samui Beach Resort
Sheraton Samui Resort
Sheraton Samui

Frequently asked questions

What is the cancellation policy at Sheraton Samui Resort?

Sheraton Samui Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Samui Resort?

As of 3 Feb 2026, prices found for a 1-night stay for 2 adults at Sheraton Samui Resort on 2 Mar 2026 start from NZ$401.20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Samui Resort?

Yep, Sheraton Samui Resort has a free self car park.

Are there any beaches close to Sheraton Samui Resort?

Yep, Sheraton Samui Resort is a short 3-minute walk from Chaweng Noi Beach. Fun beach activities include yoga, volleyball and kayaking. You can also find water sports equipment.

Is there a spa on site at Sheraton Samui Resort?

Yep, Glow Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Sheraton Samui Resort have a pool?

Sheraton Samui Resort has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 7:00 AM to 7:00 PM.

What luxury perks are available at Sheraton Samui Resort?

Sheraton Samui Resort features 2 outdoor pools, a full-service spa and 2 restaurants. All guestrooms come with deep soaking tubs and premium bedding.

What makes Sheraton Samui Resort a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Sheraton Samui Resort.

Is Sheraton Samui Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Samui Resort is a hit with families.

Are there hot tubs in the rooms at Sheraton Samui Resort?

No, but there are deep-soaking baths in the guestrooms.

Does Sheraton Samui Resort serve breakfast?

Yeah, free buffet brekkie is on offer daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Sheraton Samui Resort?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sheraton Samui Resort?

Yep, you can grab a meal at Sheraton Samui Resort's onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at Sheraton Samui Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sheraton Samui Resort?

No, pets and service animals are not allowed.

Sheraton Samui Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 271 out of 544 reviews
Rating 8 - Good. 206 out of 544 reviews
Rating 6 - Okay. 36 out of 544 reviews
Rating 4 - Poor. 19 out of 544 reviews
Rating 2 - Terrible. 12 out of 544 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Staff were excellent and the beach was lovely.
Stayed 7 nights in Oct 2025

10/10 Excellent

Kristoffer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fantastic week at the resort!
Stayed 6 nights in Oct 2025

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the morning walk to breakfast up through the forest canopy and past the pools of colourful carp. Breakfast was always delicious and lots of food options. The pools were wonderful and relaxing as were the walks along the beach and the swims in the sea. At night we tried both restaurants and were impressed with every tasty item we ordered. The beds were very comfy and we slept very well. Such a great experience.
Stayed 5 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent lunch and dinner with drinks especially the coconuts.
Stayed 3 nights in Oct 2025

6/10 Okay

Bryan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very dated property and not enough lighting around the stairs
Stayed 3 nights in Oct 2025

10/10 Excellent

Joseph

Stayed 1 night in Oct 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great family holiday at Sheraton. Staff were lovely, food was good. My only concern was that there were so many stairs, so would not recommend if you have knee issues. Other than that was great.
Stayed 5 nights in Sep 2025

10/10 Excellent

David Charles, Perth

Stayed 8 nights in Sep 2025

8/10 Good

Stefan

Liked: Cleanliness, staff & service, room comfort

Calm location, perfect for relaxing

Staff was great
Stayed 3 nights in Sep 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Aug 2025

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort with fabulous staff, great facilities and beach. Perfect for our relaxing break
Stayed 6 nights in Aug 2025

10/10 Excellent

Shavit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was close to the lobby and therefore further from the beach - the hotel provided constant buggy service to take guests to and from the beach from that part of the hotel. The beach was absolutely beautiful, with very few people around. The beach pool was great, and the beach bar and restaurant very pleasant. All staff were very helpful and friendly.
Stayed 3 nights in Aug 2025

10/10 Excellent

Peter

Stayed 9 nights in Jul 2025

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Tatsanee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This accommodation was from July 29-4, 2025 and was very impressed and planned to come back again if I return to Thailand because the staff provided excellent service. Our room was very clean. We booked a family room to see and liked it very much. The water flowed strongly and was very satisfying. The system was good and useful in many ways. It was very delicious. Thank you to Brother Tom for welcoming our family. Finally, for searching for a room that was close to nature and supporting us to recommend Sheraton Samui. It was very complete. excellent.
Family room
Balcony with bath tub
See view from my room
Swimming pool in front of the beach
Stayed 3 nights in Jun 2025

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cockroaches in the room and poor handling by staff

Unfortunately, our stay was negatively affected by a serious issue with cleanliness , we discovered cockroaches in our room. This was deeply unsettling and clearly not what one would expect from a five-star resort. While the staff acknowledged the problem and offered us a coconut as compensation (yes, it’s true) the overall handling of the situation felt unprofessional and uncertain. There was a lack of clear communication, and no real reassurance or follow-up was provided to make us feel comfortable or confident that the issue had been properly addressed. For a resort of this caliber, we had much higher expectations regarding both hygiene and service. The incident significantly impacted our experience.
Stayed 3 nights in Jun 2025

8/10 Good

Jaclyn

Stayed 2 nights in Jun 2025

10/10 Excellent

Roger

Liked: Staff & service
Stayed 4 nights in Jun 2025

10/10 Excellent

roger

We had great weather and the staff was friendly and went above and beyond to all of our needs
Stayed 4 nights in Jun 2025

8/10 Good

bo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 4 nights in Jun 2025

10/10 Excellent

Mohammad

Stayed 11 nights in May 2025

8/10 Good

Peter

Stayed 2 nights in Jun 2025

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our room (no 201, close to the pool and beach) was very dated, dark, with very low ceiling, long and narrow; very loud A/C; the electric outlets were so old, that it was difficult to plug in the power converters. In terms of billing - frustrated that the deposit refund will take 3-4 weeks; plus the receptionist told us the bar and rest bill would be deducted from the deposit, instead our VISA was charged; will give the receptionist the benefit of doubt, maybe something was lost in translation. Overall the staff was very helpful, especially the buggy cart drivers and waiters.
Stayed 4 nights in May 2025