4/10 Poor
Tony
Travelled with partner
15 Feb 2026
Disliked: Cleanliness, amenities, property conditions & facilities
Last night it started to rain as we finished our dinner at Montra hotel, which was lovely by the way.
The pathway to our room is not lighted and made even darker with the rain. There are stone tiles leading to our room which are raised at different places, like random steps, which are very difficult to discern in the dark. The rain made the tiles slippery. My husband tripped on one of the raised wet tiles and fell, badly injuring his elbow and knee.
Distraught, I ran to reception and asked for a first aid kit. I found it odd that the hotel manager did not look up once from her computer. Compassion alone should have made her inquire when a senior guest ask for a first aid kit to attend to his 76 year old husband. By the way, the first aid kit is lacking. I went out and bought gauze, bandages and antiseptic cream.
When we returned the kit in the morning, again she pretended we were not there.
I think it reflects poorly on a business when someone injures themselves on your property and management or the other employees at the desk don’t inquire as to the guest's well-being. What if my husband needed hospitalization? This definitely affected my regard for the hotel.
Tony
Stayed 3 nights in Jan 2026
