Swissotel - accommodation in Kolkata

Good property

The hotel is rather new and it is very well organized with the staff going overboard when it comes to hospitality. The rooms are where the hotel really shines. The decor, lighting, automatic shades, sunlight dimming opaque curtains, motion sensitive area lighting, a bath shower which drowns the guest in a warm watery embrace. There is a lot to like about the rooms. The regular fare is all there including a 70-65 inch TV, but I did not watch anything on it to know its pluses or minuses. The restaurant downstairs does a good job, but where the Yayavar restaurant can indeed improve its service is in two areas - 1. Do not overcook the veggies in the buffet menu. The string beans were cooked so much, they had turned chewy. One ought to be able to feel a slight crunchiness from the veggies. 2. The F&B staff is so focused on providing an exemplary service that it sometimes feels somewhat intrusive. They should allow a guest to enjoy their meal in peace rather than have to answer a question about how the food is every 3-4 minutes. They should keep the conversations to a minimum unless a guest truly wants a lengthy dialog on anything. One positive thing I noticed is that the F&B staff remembers guest preferences and does check if they want their fav upon a second visit to the restaurant onwards. The housekeeping staff leaves no stones unturned in giving you a room which is spic and span. Other than a couple of minor irritants, my stay was very very good.

Great hotel incredible food options