6/10 Okay
Ashley P.
18 May 2026
Based on other reviews, many guests appear to rate this property as exceptional and specifically mention the cleanliness. Unfortunately, I would disagree with that level of rating. While the condo itself has good bones and amenities, the overall cleanliness and upkeep fell short of expectations. The carpeting throughout the unit was stained. The stairs looked like they had not been vacuumed recently, and there was visible dust buildup on vents and decorative trees, all of which contributed to the unit feeling less clean overall.Additionally, much of the furniture and beach equipment provided was very worn. The dining chairs had visible stains and the living room furniture had noticeable wear that suggested they are in need of updating or replacement. The beach chairs and umbrella also had torn carrying straps and broken framing.Kauai itself was wonderful, and the overall Pili Mai property is conveniently located and well maintained. We enjoyed using the pool and hot tub, both of which were very nice. The unit itself has a lot of potential, but the level of care and maintenance did not match the reviews, and offering damaged or broken amenities felt misleading.We chose not to raise complaints with the property manager during our stay because we were concerned about potential retaliation or tension during our visit but as a vacationer who relies on other customers' reviews, I must be honest in my review.
Ashley P.
Stayed 7 nights in May 2026
























