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Neptune Luxury Resort

5.0 star property
Luxury hotel on the beach, with 4 outdoor pools

Photo gallery for Neptune Luxury Resort

Indoor pool, 4 outdoor pools, pool umbrellas, pool loungers
Property preview
On the beach, sun-loungers, beach umbrellas, beach towels
Bar (on property)
Dinner served, Asian cuisine, pool views

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast included
  • Hot tub
  • Room service
  • Gym

Explore the area

View map
Mastichari, Kos, 853 02
  • Place, Neptune Hotel Strand
    ‪3 min walk‬
  • Place, Lido Waterpark
    ‪2 min drive‬
  • Place, Kefalos Beach
    ‪40 min drive‬
  • Airport, Kos (KGS-Kos Island Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Twin Room

In-room safe, desk, blackout curtains, soundproofing

Standard Twin Room

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Blackout curtains
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

Superior Apartment

8.0 out of 10
Very good
(1 review)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Mini-fridge
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

Executive Apartment

7.0 out of 10
Good
(2 reviews)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Mini-fridge
  • 65 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

9.6 out of 10
Exceptional
(13 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Blackout curtains
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Luxury Suite, 1 Bedroom

Luxury Suite, 1 Bedroom

Luxury Suite, 1 Bedroom

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 55 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room Sea View

In-room safe, desk, blackout curtains, soundproofing

Standard Twin Room Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Blackout curtains
  • 19 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room, Sea View

In-room safe, desk, blackout curtains, soundproofing

Deluxe Twin Room, Sea View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Renovated in 2015
  • 26 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Luxury Suite, 2 Bedrooms

Luxury Suite, 2 Bedrooms | Terrace/patio

Luxury Suite, 2 Bedrooms

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 95 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

Superior Apartment, Beachfront

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Mini-fridge
  • 50 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

Executive Apartment, 2 Bedrooms, Beachfront

8.0 out of 10
Very good
(1 review)

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Mini-fridge
  • 65 sq m
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 5
  • 2 Twin Beds, 1 Twin Sofa Bed and 1 Double Bed

View all photos for Presidential Suite, Sea View (Meltemi)

Presidential Suite, Sea View (Meltemi)

Presidential Suite, Sea View (Meltemi)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 170 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Family Room (Deluxe)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Sofa bed
  • 56 sq m
  • Sleeps 4
  • 4 Twin Beds

Suite

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
  • 65 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 2 Large Twin Beds and 1 Large Twin Sofa Bed

Superior Double or Twin Room

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Blackout curtains
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Family room

Superior Family room

Superior Family room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Blackout curtains
  • 46 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Twin Beds

View all photos for Superior Twin Room sea view

Superior Twin Room sea view | Balcony

Superior Twin Room sea view

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Blackout curtains
  • 23 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

Deluxe Twin Room Private Pool

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
  • 29 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Single Room

In-room safe, desk, blackout curtains, soundproofing

Standard Single Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
TV
Blackout curtains
  • 21 sq m
  • Sleeps 1
  • 2 Twin Beds

About the area

Kos

At Neptune Luxury Resort, you'll be connected to the convention centre and 0.4 km (0.3 mi) from Neptune Hotel Strand. Highlights at this luxury hotel include 4 outdoor swimming pools, 2 beach bars and a full-service spa. .A relaxing visit to Neptune Spa can include deep-tissue massages, hot stone massages, aromatherapy and Ayurvedic treatments along with access to the sauna. The theme restaurant, Umami Asian Restaurant, serves Asian cuisine and is open for dinner. With 2 poolside bars and a bar/lounge to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find sunloungers, and enjoy the 4 outdoor tennis courts and free water park. 19106 square feet (1775 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find an indoor swimming pool, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 7:30 AM and 10 AM. There's also free self parking, along with the convenience of car rentals on site. .Attractions within a 30-minute drive of this 5-property class Kos hotel include Tigaki Beach and Port of Kos.

What's nearby

  • Neptune Hotel Strand - 3 min walk - 0.3 km
  • Lido Waterpark - 2 min drive - 0.8 km
  • Tigaki Beach - 18 min drive - 12.1 km
  • Kardamena Port - 20 min drive - 14.7 km
  • Kefalos Beach - 40 min drive - 23.7 km

Getting around

  • Kos (KGS-Kos Island Intl.) - 15 min drive

Restaurants

  • ‪Gaia Royal Cocktailbar - ‬17 min walk
  • ‪Neptune Hotels Restaurant - ‬2 min walk
  • ‪Ambrosia Restaurant - ‬9 min drive
  • ‪Chill out Cafe - ‬8 min drive
  • ‪Biggy"s on the beach - ‬8 min drive

About this property

Neptune Luxury Resort

Luxury hotel on the beach, with 4 outdoor pools
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Neptune Luxury Resort, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 2 poolside bars. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury hotel also offers a complimentary water park, a complimentary children's club and a children's pool. You'll have access to the indoor pool and outdoor pool at a partner property. Self parking is free.

Smoking is allowed in designated areas at this 5-star Kos hotel.

  • 569 guestrooms or units
  • 2 levels
  • 37 buildings
  • 2 bars on the beach
  • 2 bars by the pool
  • Conference rooms
  • 19106 sq ft of conference space
  • 1775 sq. m of conference space
  • Built in 1991
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space
  • Bar or lounge
  • Dining venue
Neptune Luxury Resort offers 569 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies or patios. Televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Kos hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Neptune Spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Exterior
Grecotel LUXME Kos
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.3 out of 5, Excellent, 144 reviews
Grecotel LUXME Kos

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10 AM
  • 2 beach bars
  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • MEATing Grill House
  • Osteria
  • Taverna
  • Umami Asian Restaurant

Things to do

  • 4 outdoor pools
  • 4 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Mini golf
  • Mountain biking
  • Outdoor pool (guest access)
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Shopping centre
  • Snorkelling
  • Steam room
  • Tennis lessons
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Mini-fridge
  • Playground
  • Pool toys
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (19,106 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Steam room
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Lift (130 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom

More

  • 2 floors
  • 37 buildings
  • Banquet hall
  • Built in 1991
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: EUR 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.
    For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 1471Κ015A0416400

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Neptune Convention Centre
Neptune Convention Centre Kos
Neptune Hotels Resort
Neptune Hotels Resort Convention
Neptune Hotels Resort Convention Centre
Neptune Hotels Resort Convention Centre Kos
Neptune Hotels Convention Centre Kos
Neptune Hotels Convention Centre
Neptune Luxury Resort Kos
Neptune Luxury Resort Hotel
Neptune Luxury Resort Hotel Kos
Neptune Hotels Resort Convention Centre Spa

Frequently asked questions

What is the cancellation policy at Neptune Luxury Resort?

Neptune Luxury Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Neptune Luxury Resort?

Yep, Neptune Luxury Resort has a free self car park.

Are there any beaches close to Neptune Luxury Resort?

Yep, Neptune Luxury Resort is a short 5-minute walk from Neptune Hotel Strand. Fun beach activities include volleyball, snorkelling and windsurfing.

Is there a spa on site at Neptune Luxury Resort?

Yep, Neptune Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Neptune Luxury Resort have a pool?

Take your pick from 4 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Neptune Luxury Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Neptune Luxury Resort?

Neptune Luxury Resort features 2 beach bars, 4 outdoor pools and a full-service spa.

What makes Neptune Luxury Resort a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Neptune Luxury Resort.

Is Neptune Luxury Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Neptune Luxury Resort is a hit with families.

Does Neptune Luxury Resort serve breakfast?

Sure does, free buffet breakfast is served daily from 7:30 AM to 10 AM.

Is there a free airport shuttle available at Neptune Luxury Resort?

No, Neptune Luxury Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Neptune Luxury Resort?

Relax with a coldie at the 2 beach bars or 2 poolside bars, and grab a meal at the onsite restaurant that serves Asian cuisine.

What time are check-in & check-out at Neptune Luxury Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Neptune Luxury Resort?

No, pets are not allowed.

Reviews

Neptune Luxury Resort Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 382 out of 500 reviews
Rating 8 - Good. 92 out of 500 reviews
Rating 6 - Okay. 15 out of 500 reviews
Rating 4 - Poor. 9 out of 500 reviews
Rating 2 - Terrible. 2 out of 500 reviews

Reviews

10/10 Excellent

Rinat

Stayed 3 nights in Sep 2025

10/10 Excellent

Cari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect hotel in a perfect location. A little piece of heaven ❤️✨
Stayed 7 nights in Jul 2025

2/10 Terrible

Gen

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very sterile feeling. Nothing special. The front desk was awful and my room smelled like mold. When I complained, they switched room for one night and then tried to put me back in the same room which is ridiculous… mold does not disappear in 10 hours
Stayed 3 nights in Aug 2025

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Sanem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the restaurants and spa are wonderful. Giorgis at the spa was excellent — I received three treatments from him, and they were among the best I’ve ever had. The management of the spa is also excellent. Unfortunately, the same cannot be said for the front desk, which is a complete disaster. They are rigid, unhelpful, and in several cases outright incompetent. On our last stay, we did not even receive our welcome gift. One staff member made repeated errors, including charging my card twice and attempting to bill me for breakfast that was clearly included in my reservation. When we asked to change rooms — after I was bitten on the premises, developed an infection in my foot, and could no longer manage stairs — the woman at the desk blamed me for flying, accused me of not seeing a doctor, and only backed down when I showed her my antibiotic prescription. Instead of showing empathy, she was rude, dismissive, and repeatedly used passive-aggressive remarks such as, “I’m happy that you are happy,” even when she was at fault. When her mistakes were corrected by her manager, she would turn her frustration on the customer rather than own up. To make matters worse, when they upgrade you because of the Expedia VIp, they act as though they are doing you a personal favor and then use it as leverage against other things they fail to deliver. This behavior is manipulative and leaves a terrible impression. Overall, the service culture at the front desk is unprofessional and host
Stayed 2 nights in Aug 2025

6/10 Okay

Sanem

Stayed 4 nights in Aug 2025

10/10 Excellent

Polly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

konstantinos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect resort
Stayed 1 night in Aug 2025

10/10 Excellent

Sarah, Dubai

Stayed 4 nights in Jul 2025

4/10 Poor

Sanem

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had high hopes for this hotel after a great experience last year, but sadly, this trip was a complete letdown from the moment we arrived. Check-in was a disaster — we waited over an hour while the front desk tried to track down a charge for our child's breakfast, despite booking through Expedia for two adults. We were eventually charged $85/day for a child’s breakfast — on top of an $800/night suite for 3 people. We spent 30 minutes speaking with customer relations about all the issues we faced — she promised to follow up. We never heard back. On our first day, the room was ready, but no one called or emailed us — despite having double-checked our contact details. We ended up wasting 5 hours waiting, unable to enjoy the hotel or settle in. Now, let’s talk about the beach — last year, it was phenomenal. This year, they’ve placed rock barriers in front of it, making 90% of it inaccessible. The artificial lagoon they created is constantly flooded with garbage and seaweed on windy days, and the rocks are sharp — we got cut and injured trying to swim. You can’t see where you’re going. Meanwhile, the resort next door had dozens of people happily swimming in clean water. Here? Maybe 3–5 people in the water at any time. They’ve completely ruined one of the best natural beaches. Also, just a heads-up: we were told the extra $85/day was because we booked through Expedia, which feels like an unfair penalty for using a third-party platform.
Stayed 4 nights in Jul 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained property, and no area ever felt overcrowded. Helpful staff and great facilities (the outdoor Olympic pool is terrific); good and varied food offering; nice list of social/entertainment activities. Last but the in-house minimarket is an extremely handy option to have.
Stayed 3 nights in Jul 2025

6/10 Okay

Charlene

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel exteriors are amazing and has tons of facilities (that are extra .. which in my opinion could have been included for a 5* hotel). Also plenty plenty of mosquitoes. Without lying probably 20 killed in the room. Breakfast and dinner were both really good. One incident during dinner was particularly disappointing. I asked for the bill and waited at the cashier, but the waiter responsible was nowhere to be found. Several other staff members were present, yet no one offered assistance because “it had to be that waiter.” As I was in a rush for an event, I asked for the charge to be added to my room and left. To my surprise, the waiter ran after me in public to tell me I hadn’t paid, despite being a hotel guest (and with half board included). The next morning, both the waiter and a supervisor brought it up again, saying the waiter had to cover the charge. I was only allowed to pay in cash to refund him directly, which felt unprofessional and frankly humiliating. It gave the impression that I was being accused of trying to avoid paying for a single coke. I believe this situation could have been handled differently and more discreetly as well. They knew my room, I was a guest so they could have found me, wrote me a card etc. Nice place, great food—but the service and attitude didn’t live up to the standard or the price.
Stayed 3 nights in Jun 2025

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Miran

Stayed 1 night in Jul 2025

10/10 Excellent

Hedi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jun 2025

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Tolles Hotel, aber für Strandurlaub nicht das richtige. Der eine richtige Strand ist relativ klein und sehr schnell voll. Der größere „Strand“ ist hinter Steinen verborgen, sodass man nur an zwei oder drei Stellen ins Wasser kann - sollte daher nicht als Strand beworben werden. Aber ansonsten top Hotel! Gutes Essen, alles unglaublich sauber und Service-orientiert! Entertainment/ Shows deutlich verbesserungsbedürftig.
Stayed 7 nights in Jun 2025

8/10 Good

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Lovely food and staff are very helpful. The resort is mainly used by German tourists.
Stayed 7 nights in Jun 2025

10/10 Excellent

Max

Travelled with partner
Liked: Cleanliness, amenities
Thoroughly enjoyed our stay here, was perfect, peaceful and relaxing. It had multiple bars restraints and pools as-well as facilities such as quad bike rentals to visit local towns to break up the stay. Great rooms very spacious and modern however the mosquitoes do get in the room and bite however that’s not the hotels fault. Pool bars could offer more cocktails on the menu however when asked they do make to your choice which was very pleased with. I would agree with the 5 stars it’s rated would recommend and return, expensive but is the same price as other restaurants/ bars in Greece so wouldn’t let that detour you. Has everything you need 10/10
Stayed 7 nights in Jun 2025

8/10 Good

Howard

Stayed 1 night in May 2025

10/10 Excellent

Christian

Stayed 4 nights in May 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely stunning property with so many different pools, bars, and restaurants. Staff is friendly and helpful, and the spa was wonderful and very beautiful too. The beach was nice and it was fun to do some stand-up paddle boarding. It was very safe!
Stayed 2 nights in May 2025

8/10 Good

Marie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Underwhelmed and Impressed at the same time

There were a few oddities like no iron available, you had to use their dry cleaning service which was a fee. The variety of food options during dinner at main dining hall was lack luster since this is not an all inclusive resort and snack availability between meal services was almost next to in-existent. The prices of the meals at the restaurants on the resort were on the pricier side considering how much we paid. The resort wasn’t as lively as we thought it was going to be. They didn’t deliver on the activities at all. If I take away these and other things that were odd, the resort itself was beautiful and the staff I would say was 110% the best. I just wished some things were different because I really think the resort is nice
Stayed 7 nights in Sep 2024

8/10 Good

Theodoros, Maple

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service staff friendly and accommodating I am not sure what I was suppose to receive as a VIP member but the resort is overall very good but it needs some upgrades.
Stayed 4 nights in Oct 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, lots to do, really nice on site restaurants, meat ting had the best burger i have ever had, osteria had a really nice vibe, food and staff were exceptional. Really nice swimming pools, the private beach was really nice with free rings and floats to use, even though a large resort was peaceful and nice loved our stay thank you.
Stayed 4 nights in Sep 2024

10/10 Excellent

Róisín

Stayed 1 night in Sep 2024