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Mercure Kota Kinabalu City Centre

Property class: 4

Photo gallery for Mercure Kota Kinabalu City Centre

A rooftop pool with lounge chairs, a bar area, and a view of the sea.
A modern restaurant with large windows offering a view of trees and a garden. Tables are arranged with chairs, and the floor has a geometric tile pattern.
A hotel lobby with a staircase, seating area, and a reception desk.
A tall hotel with multiple floors, large windows, and a sign indicating it is a Mercure hotel.
A gym with various exercise equipment, large windows, and a view of buildings.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is NZ$111
includes taxes & fees
13 Dec - 14 Dec

Explore the area

View map
41, Jalan Gaya, Pusat Bandar, Kota Kinabalu, Sabah, 88000
  • Place, Suria Sabah Shopping Mall
    ‪3 min walk‬
  • Place, Gaya Street Sunday Market
    ‪8 min walk‬
  • Place, Kota Kinabalu Central Market
    ‪13 min walk‬
  • Airport, Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    ‪11 min drive‬

Room options

View all photos for Suite, 1 Bedroom

A modern hotel room with a large bed, a desk, a chair, a TV, and a balcony with a view of greenery.

Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)
  • City view
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 2 Bedrooms

A modern living room with a sofa, a coffee table, and a colorful rug.

Suite, 2 Bedrooms

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 3 Bedrooms

A modern hotel room with a large bed, a desk, a chair, a TV, and a balcony with a view of greenery.

Suite, 3 Bedrooms

  • Sea view
  • 112 sq m
  • 1 bedroom
  • Sleeps 5
  • 3 Double Beds

View all photos for Executive Suite, 1 King Bed

A modern hotel room with a sofa, a small table with a magazine, a TV, and a kitchenette.

Executive Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a desk, and a chair.

Superior Room, 1 King Bed

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Room

Superior Room, 2 Single Beds

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

A modern bathroom with a large white sink, a wooden door, and a blue patterned wall.

Superior Room, 1 King Bed

7.0 out of 10
Good
(7 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

A hotel room with a large bed, a desk, a chair, and a window with curtains.

Superior Room, 2 Single Beds

  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

About the area

Kota Kinabalu

Mercure Kota Kinabalu City Centre puts you in the heart of Kota Kinabalu, steps from Jesselton Point Ferry Terminal and within a 10-minute stroll of Gaya Street Sunday Market. Highlights at this hotel include 2 restaurants, 2 bars/lounges and an outdoor swimming pool. .The restaurant, Fratini's, serves Italian cuisine and is open for lunch and dinner. Compass is the hotel's own rooftop bar. Enjoy the indoor swimming pool and gym. Other amenities include free Wi-Fi in public areas and a coffee shop/cafe. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. .Near this 4-property class Downtown Kota Kinabalu hotel, you'll find Imago Shopping Mall.

What's nearby

  • Suria Sabah Shopping Mall - 3 min walk - 0.3 km
  • Gaya Street Sunday Market - 8 min walk - 0.7 km
  • Wisma Merdeka Shopping Center - 10 min walk - 0.9 km
  • KK Plaza - 11 min walk - 1.0 km
  • Kota Kinabalu Central Market - 13 min walk - 1.1 km

Getting around

  • Tanjung Aru Station - 10 min drive
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 19 min drive

Restaurants

  • ‪Burger King, Suria Sabah - ‬8 min walk
  • ‪Starbucks - ‬8 min walk
  • ‪BEANS N BEANS - ‬7 min walk
  • ‪Fatty Daddiez - ‬4 min walk
  • ‪Sushi Zanmai - ‬8 min walk

About this property

Mercure Kota Kinabalu City Centre

Mercure Kota Kinabalu City Centre offers its guests an indoor pool, an outdoor pool, and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

The business-friendly Mercure Kota Kinabalu City Centre also features dry cleaning/laundry services, 24-hour room service, and a porter.

This 4-star Kota Kinabalu hotel is smoke free.

  • 226 guestrooms or units
  • 25 levels
  • 2 dining venues
  • 2 bars or lounges
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Bellhop
  • No smoking on site
  • Coffee shop
  • 1 conference room
Mercure Kota Kinabalu City Centre offers 226 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

A spacious lobby with high ceilings, large columns, and a polished marble floor.
Promenade Hotel Kota Kinabalu
Downtown Kota Kinabalu
  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.0 out of 5, Very good, 610 reviews
The price is NZ$146
includes taxes & fees
20 Nov - 21 Nov
Promenade Hotel Kota Kinabalu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 65 for adults and MYR 32.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Compass
  • Fratini's
  • Mou Passant

Things to do

  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Indoor pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 25 floors
  • Banquet hall
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Energy-saving switches used
  • Iron/ironing board
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorisation upon arrival.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Kota Kinabalu City Centre

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 65 for adults and from MYR 32.5 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Mercure Kota Kinabalu City Centre Opening September 2016 Hotel
Mercure Opening September 2016 Hotel
Mercure Kota Kinabalu City Centre Opening September 2016
Mercure Opening September 2016
Mercure Kota Kinabalu City Centre Opening November 2016 Hotel
Mercure Opening November 2016 Hotel
Mercure Kota Kinabalu City Centre Opening November 2016
Mercure Opening November 2016
Mercure Kota Kinabalu City Centre Opening April 2017 Hotel
Mercure Opening April 2017 Hotel
Mercure Kota Kinabalu City Centre Opening April 2017
Mercure Opening April 2017
Mercure Kota Kinabalu City Centre Hotel
Mercure Kota Kinabalu City Centre (Opening December 2017)
Mercure Kota Kinabalu City Centre (Opening April 2017)
Mercure Kota Kinabalu City Centre (Opening November 2016)
Mercure Kota Kinabalu City Centre (opening March 2016)
Mercure Kota Kinabalu City Centre (Opening October 2016)
Mercure Kota Kinabalu City Centre (Opening September 2016)
Mercure Kota Kinabalu City Centre (opening June 2016)
Mercure Kota Kinabalu City
Mercure Kota Kinabalu City
Mercure Kota Kinabalu City Centre Hotel
Mercure Kota Kinabalu City Centre Kota Kinabalu
Mercure Kota Kinabalu City Centre Hotel Kota Kinabalu

Frequently asked questions

Are there any beaches close to Mercure Kota Kinabalu City Centre?

The closest beach to Mercure Kota Kinabalu City Centre is Tanjung Aru Beach (6.2 km).

How much does it cost to stay at Mercure Kota Kinabalu City Centre?

As of 12 Nov 2026, prices found for a 1-night stay for 2 adults at Mercure Kota Kinabalu City Centre on 13 Dec 2026 start from NZ$111, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mercure Kota Kinabalu City Centre have a pool?

Mercure Kota Kinabalu City Centre has an outdoor pool and an indoor pool. The pool is open 7:00 AM to 8:00 PM.

What luxury perks are available at Mercure Kota Kinabalu City Centre?

Mercure Kota Kinabalu City Centre features an outdoor pool, an indoor pool and 2 restaurants.

What makes Mercure Kota Kinabalu City Centre a romantic place to stay?

24-hour room service, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Mercure Kota Kinabalu City Centre.

Does Mercure Kota Kinabalu City Centre serve breakfast?

Sure does, buffet breakfast is on offer daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Mercure Kota Kinabalu City Centre?

No, Mercure Kota Kinabalu City Centre does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Kota Kinabalu City Centre?

Yep, you can grab a meal at Mercure Kota Kinabalu City Centre's onsite restaurant that serves Italian cuisine.

What time are check-in & check-out at Mercure Kota Kinabalu City Centre?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mercure Kota Kinabalu City Centre?

No, pets and service animals are not allowed.

Mercure Kota Kinabalu City Centre Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 236 out of 741 reviews
Rating 8 - Good. 313 out of 741 reviews
Rating 6 - Okay. 107 out of 741 reviews
Rating 4 - Poor. 55 out of 741 reviews
Rating 2 - Terrible. 30 out of 741 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The pool is a nice addition after a long day of excursions.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and air con!
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located with easy access to ferry terminal and main business district. Property needs a little updating and maintenance, but rooms are large, clean and comfortable. Staff are friendly and helpful. Plenty of places to eat within easy walking distance.
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in an interesting area of town, close to restaurants and a well stocked supermarket.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay here, with two teenage children. We booked the three-bedroom suite. It had a wide common area, and two large bedrooms (and one much smaller one) plus three (!) bathrooms. Whole unit was very spacious and comfortable. Highly recommended for families with older kids. Nice rooftop pool. Hotel staff were friendly, good breakfast, and the location is also convenient - within walking distance of Suria Sabah mall, the new jetty, the waterfront, and Gaya street market. Whole family enjoyed our stay and would happily return.
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities
Good location with plenty of coffee, good food and shopping nearby. Jesselton Quay was also very conveniently located within walking distance.
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Rooms nice size, great location. Staff friendly and attentive when required.
Stayed 3 nights in Jan 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities
I like that the bathroom sink in the room has drinking water facilities, so that people can drink freely. It's both environmentally friendly and convenient.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. But breakfast menu can be improved
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is excellent, near big shopping mall and lots of eateries.
Stayed 1 night in Dec 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly and helpful. Clean and great that filtered water available in room
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly, close to the ferry and to Suria shopping centre. Short walk to main part of Gaya street
Stayed 10 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff who are very helpful, a good location for activities and access to eateries and markets
Stayed 3 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff Spacious room/flat
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained and excellent front desk team.
Verified review

2/10 Terrible

Liked: Cleanliness
Very friendly and nice views
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
The hotel is very close to the mall and the harbour. We booked it mainly because we needed to take a dive course, and the price was a great deal. Breakfast was okay, and it was also conveniently close to all the restaurants we wanted to visit.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 9 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location for shopping!

The best location for my stay as it was so near with all the shopping mall... thanks to all the staff who attend us during our stay!
Stayed 3 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff was very helpful and accommodating.
Stayed 4 nights in Jan 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
clean & near the Jesselton point, market and Gaya street.
Stayed 4 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Excellent location, very affordable price for the comfort and amenities. Breakfast buffet is well served with quality food and fruits. Good Coffee :-)
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locations. Close to shopping and dining. The room is small. No privacy in the bathroom. Pool area is nice.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathtub water flow slow.wait so long
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and well maintained
Stayed 3 nights in Jul 2025