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Grand Hotel

Property class: 5 and above

Photo gallery for Grand Hotel

A large, historic building with classical architecture, featuring a prominent entrance and multiple windows.
A reception desk with a nameplate, a clock, and two lamps.
A grand ballroom with ornate chandeliers, white floral arrangements, and formal dining tables set for a large event.
A grand staircase with a black and gold carpet leading to a room with a large mirror and a chandelier.
A luxurious bedroom with a large bed, ornate furniture, and a chandelier.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$267
includes taxes & fees
23 Aug - 24 Aug

Explore the area

View map
Slawkowska 5-7, Kraków, Lesser Poland, 31-014
  • Place, Main Market Square
    ‪2 min walk‬
  • Place, Cloth Hall
    ‪3 min walk‬
  • Place, St. Mary's Basilica
    ‪5 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪37 min drive‬

Room options

View all photos for Business Room

A hotel room with a bed, a nightstand with lamps, a chair, a small bookshelf, and a window with curtains.

Business Room

8.0 out of 10
Very good
(1 review)
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Classic Double or Twin Room

A hotel room with a bed, a round table with a vase of flowers, a lamp, and a nightstand with a phone.

Classic Double or Twin Room

8.2 out of 10
Very good
(10 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room

A hotel room with a bed, a table with glasses and bottles, a chair, and a lamp.

Deluxe Double Room

8.8 out of 10
Excellent
(9 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Executive Apartment

Two children jumping on a bed in a room with a framed picture on the wall and a vase with flowers on the nightstand.

Executive Apartment

  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Apartment

A hotel room with a bed, bedside lamps, a desk with a lamp, a television, and a dining area with chairs and a table.

Deluxe Apartment

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Economy Room

Economy Room

Economy Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Palace Suite

A formal dining room with a round table, chairs, and a chandelier.

Palace Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About the area

Kraków

A luxury stay in the heart of Kraków awaits you at Grand Hotel. Within steps you'll find Main Market Square and Wawel Castle within a 20-minute stroll. Highlights at this boutique hotel include a winery, a restaurant and a 24-hour gym. .A pampering day can include deep-tissue massages and sports massages along with body scrubs, facials and mani/pedis. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and sauna as well as access to bike hire. Other amenities include free Wi-Fi in public areas, a 24-hour business centre and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of an airport shuttle. .In proximity to this 5-property class Kraków Old Town hotel you'll find Wieliczka Salt Mine.

What's nearby

  • Main Market Square - 2 min walk - 0.2 km
  • Planty Park - 2 min walk - 0.2 km
  • Cloth Hall - 3 min walk - 0.3 km
  • St. Mary's Basilica - 5 min walk - 0.4 km
  • Kraków Barbican - 6 min walk - 0.6 km

Getting around

  • Sanktuarium Bożego Miłosierdzia Tram Stop - 9 min drive
  • Kraków Główny Station - 19 min walk
  • Kraków (KRK-John Paul II - Balice) - 35 min drive

Restaurants

  • ‪Lindo Bar - ‬2 min walk
  • ‪Gościnna Chata - ‬1 min walk
  • ‪Morskie Oko - ‬2 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪Café Restaurant Europejska - ‬2 min walk

About this property

Grand Hotel

A winery is on site. Grand Hotel offers its guests a sauna and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 8 meeting rooms are available. Event space at this hotel measures 1701 square feet (158 square metres) and includes conference space. Spa services, a library, and gift shops/newsstands are also featured at the luxury Grand Hotel. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Kraków hotel is smoke free.

  • 64 guestrooms or units
  • 1701 sq ft of conference space
  • 158 sq. m of conference space
  • Winery on site
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Gift shop
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Grand Hotel offers 64 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. A pillow menu is available. LED televisions are featured in guestrooms. Bathrooms include a bath, bathrobes, slippers and complimentary toiletries.

This Kraków hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages, facials and body scrubs.

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The price is NZ$271
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Uncovered parking on site (PLN 180 per day)
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: PLN 120 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Art gallery
  • Bicycle rentals
  • Billiards/pool table
  • Library
  • Sauna
  • Shopping
  • Winery

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,701 square feet of conference space
  • 24-hour business centre
  • 8 meeting rooms
  • Computer station

Spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Accessible bathtub
  • Area rugs in room
  • Assistive listening devices in meeting rooms
  • Doorbell and phone notification
  • Front entrance ramp
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in stairways (64 centimetre high)
  • Lift (100 centimetre wide door)
  • Magnifying mirror
  • Portable hoist available
  • Valet for wheelchair-equipped vehicles
  • Visual doorbell notification
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (102 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in. It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorisation upon arrival.

Access methods

Staffed front desk

Pets

  • Pets: PLN 100 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 120 per person
  • Airport shuttle fee: PLN 160 per vehicle (one-way, maximum occupancy 3)
  • Uncovered self-parking fee: PLN 180 per day
  • Pet fee: PLN 100 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Grand Hotel Krakow
Grand Krakow
Grand Hotel Hotel
Grand Hotel Kraków
Grand Hotel Hotel Kraków

Frequently asked questions

What is the cancellation policy at Grand Hotel?

Grand Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Hotel?

As of 19 Aug 2026, prices found for a 1-night stay for 2 adults at Grand Hotel on 23 Aug 2026 start from NZ$267, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Hotel?

Yep, Grand Hotel has an uncovered self car park for PLN 180 per day. A self car park is also available, for a fee. Onsite parking is limited (max 4 spaces per unit).

Is there a spa on site at Grand Hotel?

There's no onsite spa, but this property does offer services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Grand Hotel serve breakfast?

Yep, buffet breakfast is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Grand Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Grand Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Grand Hotel?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Grand Hotel?

Cats and dogs are welcome at Grand Hotel, with food and water bowls on offer. Just so you know, there's a limit of one pet.

Grand Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 345 out of 784 reviews
Rating 8 - Good. 260 out of 784 reviews
Rating 6 - Okay. 122 out of 784 reviews
Rating 4 - Poor. 44 out of 784 reviews
Rating 2 - Terrible. 13 out of 784 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Nazar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stuff. Duty manger Isabella was very helpful and helped us with our requests in very professional manner. Breakfast was good. There is sauna on top floor integrated into gym section. Excellent location.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Bra
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Caty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing historical place, in the heart of the Old town everything is walking distance, very nice and helpful staff!
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Fabulous hotel. So welcoming and rooms were very comfortable. Breakfast was fresh and tasty
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Grand Hotel is Grand

Wonderful classic, historic hotel.
Stayed 4 nights in Nov 2023
Verified review

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Disliked: Amenities
Fridge in room didn't work. Air con was a little temperamental. Room was nice and clean. Hotel lovely, if a little quiet.
Stayed 4 nights in Nov 2025
Verified review

6/10 Okay

Nigel

Liked: Cleanliness, staff & service
Guests should be advised when checking in about building work taking place in the adjoining building and the noise coming from that work
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Penelope

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beautiful building, good breakfasts. But our electricity fused 3 times and we were given a less pleasant rroom.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Tracy

Wonderful hotel and staff. Superb Breakfast, did not try a dinner due to a great temptation for puffier places to eat.
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Second time at hotel and had a great stay, super service and food. Very helpful when we wanted to celebrate friends birthday. Highly recommended and we will return.
Stayed 3 nights in Dec 2023
Verified review

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant stay, location perfect. Not too noisy considering how close to the square we were. Would certainly recommend it
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel. The location. The rooms. The amenities. The staff. Above and beyond. We had so much fun and loved the location so much.
Stayed 4 nights in Apr 2025
Verified review

4/10 Poor

Stephen

This is a 3 star, not 5 star hotel). Street noise, heat in room didn't work, bathroom floor got soaked during showers (half glass screen on bath), exercise room is a joke.
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to all attractions, shops, and restaurants. Parking access on site very tight and limited. Breakfast was great. Rooms could stand updating.
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Hyun kun

Liked: Cleanliness, staff & service, room comfort
Very good and to stay and near most of attraction. But when every time we come back to room we can smell carpet odors, moisture smell.
Stayed 3 nights in Dec 2023
Verified review

8/10 Good

Kerry

Liked: Cleanliness, staff & service, amenities
This is a beautiful hotel which could use some freshening up, particularly in the public areas. The central AC broke while we were there during an extremely hot day, but the staff was extremely helpful. Breakfast was very good, in an elegant space.
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities
The room size was perfect for a six night stay, room enough for 2 people to move about. Old world charming. Very convenient to the square in Old Town although loud outside on the weekend but it wouldn’t stop me from staying there again!. Staff were helpful.
Stayed 7 nights in Sep 2024
Verified review

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location. Breakfast was delicious with a lot of choices. There was a small gym with older equipment. Blackout curtains would have been appreciated. Overall a great choice
Stayed 4 nights in Jun 2024
Verified review

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in all respects Bathroom ventilation could've been better
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Christmas trip to Krakpw

We had a lovely trip, the hotel was beautiful and in such a great location for the Christmas Market. We were extremely lucky that we had snow ! The room was spacious and had everything that that you would require. The breakfast that was included in the price was delicious, again had a lot of choice. We highly recommend , would definitely return
Stayed 2 nights in Dec 2023
Verified review

4/10 Poor

Brian Lunde

Disliked: Staff & service, property conditions & facilities

Do not deserve 5 stars

It was many years ago this hotel was 5 stars. Warn out and outdated. On a good day it could deserve 3 stars. Staff arrogant. I will not go again. I should partly be refunded.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Sharre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotels, good breakfast. Staff was very friendly and helpful! Bathroom and entry need updating. The shower is in the bathtub…It was slippery, and dangerous for people over 60! The front door was difficult to enter. The hotel was in a great location, close to restaurants and shopping.
Stayed 2 nights in Oct 2022
Verified review

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A welcoming and friendly hotel staff. Breakfast a bit limited but there was an option to ask which I didn't realise. A first class location within easy walking distance of most attractions. Thoroughly recommend.
Stayed 5 nights in Aug 2022
Verified review

6/10 Okay

david

Liked: Staff & service
Disliked: Room comfort
Hotel looks a bit haunted. VERY Outdated bedrooms. Asked for toothpaste and toothbrush toiletries, and none where available
Stayed 2 nights in Jan 2022