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H15 Palace, a Luxury Collection Hotel, Krakow

5.0 star property
Luxury hotel with a full-service spa, 3-minute walk to Main Market Square

Photo gallery for H15 Palace, a Luxury Collection Hotel, Krakow

View from property
Restaurant
Hypo-allergenic bedding, down duvets, minibar, in-room safe
Lobby
Indoor pool, open 7:00 AM to 10:00 PM, pool loungers

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$358
includes taxes & fees
2 Feb - 3 Feb

Explore the area

View map
ul. Sw. Jana 15, Kraków, 31-017
  • Place, Main Market Square
    ‪3 min walk‬
  • Place, St. Mary's Basilica
    ‪5 min walk‬
  • Place, Cloth Hall
    ‪5 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪18 min drive‬

Room options

View all photos for Junior Suite, 2 Single Beds

Junior Suite, 2 Single Beds

Junior Suite, 2 Single Beds

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

Classic Room, 2 Single Beds

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Down duvet
  • Sleeps 2
  • 2 Single Beds

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About the area

Kraków

A luxury stay in the heart of Kraków awaits you at H15 Palace, a Luxury Collection Hotel, Krakow. Within a 5-minute stroll you'll find Main Market Square and Wawel Castle within a 20-minute walk. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include massages, body scrubs and facials along with access to the hot tub and steam room. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, sauna and pool loungers. 1184 square feet (110 square metres) of event facilities include meeting rooms and conference space. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of an airport shuttle. .Within a 20-minute drive of this 5-property class Kraków Old Town hotel, attractions include Oskar Schindler Factory and Wieliczka Salt Mine.

What's nearby

  • Planty Park - 1 min walk - 0.2 km
  • Royal Road - 2 min walk - 0.2 km
  • Main Market Square - 3 min walk - 0.3 km
  • St. Mary's Basilica - 5 min walk - 0.4 km
  • Cloth Hall - 5 min walk - 0.4 km

Getting around

  • Sanktuarium Bożego Miłosierdzia Tram Stop - 10 min drive
  • Kraków Główny Station - 16 min walk
  • Kraków (KRK-John Paul II - Balice) - 37 min drive

Restaurants

  • ‪Trattoria Degusti - ‬2 min walk
  • ‪KFC - ‬2 min walk
  • ‪Karmello Chocolatier - ‬3 min walk
  • ‪Pijalnia Wódki i Piwa - ‬3 min walk
  • ‪Lindo Bar - ‬2 min walk

About this property

H15 Palace, a Luxury Collection Hotel, Krakow

Luxury hotel with a full-service spa, 3-minute walk to Main Market Square
H15 Palace, a Luxury Collection Hotel, Krakow offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 1184 square feet (110 square metres) and includes conference space. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury H15 Palace, a Luxury Collection Hotel, Krakow. You'll have access to the indoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee.

This 5-star Kraków hotel is smoke free.

  • 70 guestrooms or units
  • Conference rooms
  • 1184 sq ft of conference space
  • 110 sq. m of conference space
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
H15 Palace, a Luxury Collection Hotel, Krakow offers 70 accommodations with minibars and a safe. This individually decorated accommodation includes dining tables. Beds feature down duvets. 49-inch Smart televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include facials, body scrubs and body treatments. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (PLN 150 per day)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: PLN 180 for adults and PLN 90 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle storage
  • Bicycle tours
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna

Family friendly

  • Dining table
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,184 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: PLN 200 per pet, per day, plus a one-time cleaning fee of PLN 540
  • Weight limit: 22 lb per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately PLN 180 for adults and from PLN 90 for children
  • Airport shuttle fee: PLN 170 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: PLN 150 per day (656 ft away)
  • Pet fee: PLN 200 per pet, per day plus a one-off PLN 540 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

H15 Palace Hotel
Hotel H15 Luxury Palace
H15 Destigo Hotels Krakow
Hotel H15 Luxury Palace Destigo Hotels
Hotel H15 Luxury Palace - Destigo Hotels Hotel
Hotel H15 Luxury Palace - Destigo Hotels Kraków
Hotel H15 Luxury Palace - Destigo Hotels Hotel Kraków

Frequently asked questions

What is the cancellation policy at H15 Palace, a Luxury Collection Hotel, Krakow?

H15 Palace, a Luxury Collection Hotel, Krakow offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at H15 Palace, a Luxury Collection Hotel, Krakow?

As of 31 Jan 2026, prices found for a 1-night stay for 2 adults at H15 Palace, a Luxury Collection Hotel, Krakow on 2 Feb 2026 start from NZ$358.17, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at H15 Palace, a Luxury Collection Hotel, Krakow?

Yep, there is an onsite spa at H15 Palace, a Luxury Collection Hotel, Krakow. It has a hot tub and a steam room. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does H15 Palace, a Luxury Collection Hotel, Krakow have a pool?

H15 Palace, a Luxury Collection Hotel, Krakow has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 10:00 PM.

What makes H15 Palace, a Luxury Collection Hotel, Krakow a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at H15 Palace, a Luxury Collection Hotel, Krakow.

Is H15 Palace, a Luxury Collection Hotel, Krakow family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that H15 Palace, a Luxury Collection Hotel, Krakow is a hit with families.

Does H15 Palace, a Luxury Collection Hotel, Krakow serve breakfast?

Yep, cooked-to-order brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at H15 Palace, a Luxury Collection Hotel, Krakow?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at H15 Palace, a Luxury Collection Hotel, Krakow?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at H15 Palace, a Luxury Collection Hotel, Krakow?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at H15 Palace, a Luxury Collection Hotel, Krakow?

Furry friends are welcome at H15 Palace, a Luxury Collection Hotel, Krakow, with food and water bowls on offer. Just so you know, there's a weight limit of up to 10 kg per pet.

H15 Palace, a Luxury Collection Hotel, Krakow Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 457 out of 514 reviews
Rating 8 - Good. 36 out of 514 reviews
Rating 6 - Okay. 13 out of 514 reviews
Rating 4 - Poor. 2 out of 514 reviews
Rating 2 - Terrible. 6 out of 514 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, from the staff to the facilities.
Stayed 1 night in Oct 2025

8/10 Good

Ernesto Graciano Santos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Matthew, Willow Street

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff first and foremost!
Stayed 3 nights in Oct 2025

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All excellent
Stayed 3 nights in Sep 2025

10/10 Excellent

wojciech

Stayed 3 nights in Sep 2025

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean, beautiful, modern and in a great location, but what made it even better was the truly outstanding service of every employee. Would definitely stay there again!
Stayed 4 nights in Sep 2025

10/10 Excellent

Staci, VENTNOR CITY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is immaculate, beautiful and convenient with top-tier service and a 5-star breakfast that should not be missed. Rooms are above average but not perfect. Upgraded room but bit boxy although the lovely, high ceilings give it charm + still able to keep room very cool. Also, took a few days to not get water everywhere during shower + lighting option in bathroom are too bright. Still, excellent, highly recommended, experience and I cannot emphasize enough: do not miss breakfast!!!!!!!!
Stayed 4 nights in Sep 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect!

Beautiful hotel. Fantastic staff. We’ll stay here again without hesitation upon returning to Krakow
Stayed 4 nights in Sep 2025

10/10 Excellent

Michal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. The staff was nice and helpful, only some things were too complicated (payment and claiming the malfunction of switches and lights in the bathroom). But overall great.
Stayed 2 nights in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location. Employees went out of their way to be accomodating.
Stayed 1 night in Aug 2025

10/10 Excellent

jameson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing property. Their pool and spa services are incredible. Friendly and welcoming staff. Walking distance to everything. Everything was just perfect. You can tell they put a lot of effort into making sure every detail is high end. Would definitely stay again!
Stayed 3 nights in Jul 2025

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Eva

Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simply wonderful

I can find no fault with this hotel which is one of the best I have ever stayed it. The staff were marvellous, the room was excellent, the location is perfect and the breakfast extensive and good quality. If I never stay here again I will be very sad!
Stayed 7 nights in Jul 2025

10/10 Excellent

Adi

Stayed 2 nights in Aug 2025

10/10 Excellent

Miroslaw

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, just minutes from the Main Square, Sukiennice and Mariacki church . The customer service was top-notch. The staff went above and beyond to help us. We will definitely return to this hotel.
Stayed 6 nights in Jun 2025

6/10 Okay

Jessica

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel is beautiful, convenient and well located. Unfortunately, 2 of the staff members were so shockingly rude that my entire experience there was tainted. Even more disappointing was that their attitude seemed so pointed that it felt like racism :( Such a shame for such a gorgeous hotel in such a wonderful city.
Stayed 3 nights in Jul 2025

8/10 Good

Paul

Stayed 3 nights in Apr 2025

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!!!
Stayed 4 nights in Jul 2025

10/10 Excellent

Winfield, Chapel Hill

Liked: Staff & service, amenities, property conditions & facilities
What did I like ? Everything. Incredible staff. Beautiful room. Walk easily to the entire city center. Fantastic hotel in a fantastic city.
Stayed 2 nights in Jul 2025

10/10 Excellent

Patricia, Sarasota

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 3 nights in Jul 2025

10/10 Excellent

Choon Aun, Chicago

Liked: Cleanliness
Stayed 5 nights in Jun 2025

10/10 Excellent

Matteo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and beautiful, upscale hotel
Stayed 5 nights in Jun 2025

10/10 Excellent

lisa

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
beautiful hotel with fabulous room. love the shower. received a nice welcome gift too
Stayed 3 nights in Jun 2025