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Mercure Krakow Stare Miasto (Old Town)

4.0 star property

Photo gallery for Mercure Krakow Stare Miasto (Old Town)

Exterior
Exterior
Minibar, in-room safe, desk, blackout curtains
Classic Twin Room, 2 Single Beds | Courtyard view
Classic Room, 1 Double Bed | Bathroom

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is NZ$198
includes taxes & fees
31 May - 1 June

Explore the area

View map
Pawia 18 B, Kraków, 31154
  • Place, Kraków Barbican
    ‪3 min walk‬
  • Place, Main Market Square
    ‪11 min walk‬
  • Place, St. Mary's Basilica
    ‪11 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪34 min drive‬

Room options

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Classic Twin Room, 2 Single Beds

A hotel room with two beds, a headboard with a light fixture, a window with curtains, and a chair.

Classic Twin Room, 2 Single Beds

9.2 out of 10
Wonderful
(23 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

9.6 out of 10
Exceptional
(63 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(11 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Executive Suite, Multiple Beds

Executive Suite, Multiple Beds

Executive Suite, Multiple Beds

  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 Double Bed with Sofa bed

Junior Suite, 1 Double Bed with Sofa bed

Junior Suite, 1 Double Bed with Sofa bed

  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About the area

Kraków

Mercure Krakow Stare Miasto (Old Town) places you in the centre of Kraków, within just a 5-minute stroll of Kraków Barbican and within 15 minutes of Main Market Square. Highlights at this hotel include a restaurant, a bar/lounge and a conference centre. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Added amenities include a 24-hour business centre and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of an airport shuttle. .Places within a 15-minute walk of this 4-property class Kraków City Centre hotel include St. Mary's Basilica and Cloth Hall.

What's nearby

  • Royal Road - 1 min walk - 0.0 km
  • Galeria Krakówska - 1 min walk - 0.1 km
  • Kraków Barbican - 3 min walk - 0.3 km
  • Main Market Square - 11 min walk - 1.0 km
  • St. Mary's Basilica - 11 min walk - 1.0 km

Getting around

  • Kraków Główny Station - 9 min walk
  • Sanktuarium Bożego Miłosierdzia Tram Stop - 11 min drive
  • Kraków (KRK-John Paul II - Balice) - 35 min drive

Restaurants

  • ‪Green Caffè Nero - ‬2 min walk
  • ‪Burger King - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪McDonald's - ‬2 min walk

About this property

Mercure Krakow Stare Miasto (Old Town)

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3229 square feet (300 square metres) and includes a conference centre. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Mercure Krakow Stare Miasto (Old Town). An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 4-star Kraków hotel is smoke free.

  • 1 building
  • 198 guestrooms or units
  • 7 levels
  • Conference rooms
  • 3229 sq ft of conference space
  • 300 sq. m of conference space
  • Built in 2016
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Mercure Krakow Stare Miasto (Old Town) offers 198 air-conditioned accommodations with minibars and a safe. LCD televisions are featured in guestrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

Daily buffet breakfast for a fee
TRIBE Krakow Old Town
Kraków City Centre
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.8 out of 5, Exceptional, 219 reviews
The price is NZ$198
includes taxes & fees
31 May - 1 June
TRIBE Krakow Old Town

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (PLN 120 per day)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11 AM on weekends; PLN 99 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Shopping centre
  • Winery release events

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (3,229 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: PLN 90 per pet, per day
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 99 per person
  • Airport shuttle fee: PLN 100 per vehicle (one-way, maximum occupancy 6)
  • Self-parking fee: PLN 120 per day
  • Pet fee: PLN 90 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Mercure Krakow Stare Miasto Old Town Hotel

Mercure Krakow Stare Miasto Old Town

Mercure Krakow Stare Miasto

Mercure Krakow Stare Miasto (opening September 2016)

Mercure Krakow Stare Miasto (Old Town) Hotel

Mercure Krakow Stare Miasto (Old Town) Kraków

Mercure Krakow Stare Miasto (Old Town) Hotel Kraków

Frequently asked questions

What is the cancellation policy at Mercure Krakow Stare Miasto (Old Town)?

Mercure Krakow Stare Miasto (Old Town) offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Krakow Stare Miasto (Old Town)?

As of 12 May 2026, prices found for a 1-night stay for 2 adults at Mercure Krakow Stare Miasto (Old Town) on 31 May 2026 start from NZ$198, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Krakow Stare Miasto (Old Town)?

Yep, Mercure Krakow Stare Miasto (Old Town) has a self car park for PLN 120 per day. A self car park is also available, for a fee.

Does Mercure Krakow Stare Miasto (Old Town) serve breakfast?

You bet, our guests adore the buffet brekkie here! Offered on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11 AM, this is the perfect place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Mercure Krakow Stare Miasto (Old Town)?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mercure Krakow Stare Miasto (Old Town)?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Mercure Krakow Stare Miasto (Old Town)?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mercure Krakow Stare Miasto (Old Town)?

Furry friends are welcome at Mercure Krakow Stare Miasto (Old Town), with food and water bowls on offer.

Mercure Krakow Stare Miasto (Old Town) Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 825 out of 1009 reviews
Rating 8 - Good. 152 out of 1009 reviews
Rating 6 - Okay. 21 out of 1009 reviews
Rating 4 - Poor. 6 out of 1009 reviews
Rating 2 - Terrible. 5 out of 1009 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
Staff very polite and friendly. It was also the nicest smelling hotel I’ve ever been in!
Stayed 3 nights in Feb 2026

10/10 Excellent

Bozena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
centrally located, vey qood quality, excellent service
Stayed 1 night in Feb 2026

10/10 Excellent

Chun Yip

Liked: Cleanliness, staff & service, amenities
Room Clean , Staff very nice , breakfast fine Highly recommend
Stayed 1 night in Jan 2026

10/10 Excellent

Chun Yip

Liked: Cleanliness, staff & service, amenities
staff nice , room clean highly recommend
Stayed 1 night in Jan 2026

10/10 Excellent

william

Stayed 1 night in Jan 2026

10/10 Excellent

Wayne

Business traveller
Liked: Cleanliness, staff & service, amenities
The whole experience was fantastic. Great welcoming from staff. the hotel is lovely, rooms awesome and fantastic breakfast.
Stayed 1 night in Jan 2026

10/10 Excellent

Przemyslaw

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect.
Stayed 1 night in Nov 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities
Room was very clean and them staff were very helpful and polite
Stayed 5 nights in Jan 2026

8/10 Good

Adam

Stayed 1 night in Jan 2026

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2025

10/10 Excellent

Stephen John

Liked: Cleanliness, amenities, property conditions & facilities
Really nice rooms and helpful staff. Location is great as it's a short walk to old town and it's also opposite the railway station and shopping centre
Stayed 4 nights in Dec 2025

8/10 Good

Hugues

Spotless room, very clean.
Stayed 3 nights in Dec 2025

10/10 Excellent

GEORGE

Liked: Cleanliness, property conditions & facilities
Clean hotel and room staff polite and friendly esp. girl on front desk. Gym could be improved upon. Good breakfast.
Stayed 9 nights in Dec 2025

10/10 Excellent

V Swarna, Singapore

Stayed 5 nights in Dec 2025

10/10 Excellent

Margaret

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Bed was so comfy. Staff so friendly and helpful. We arrived 28th Nov and the foyer looked gorgeous with Christmas tree and decorations. Would definitely stay again
Stayed 3 nights in Nov 2025

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2025

10/10 Excellent

Julia

Stayed 3 nights in Nov 2025

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities
Tiny room and big breakfast in excellent central location across from a giant modern mall and the train station. The price was right, and I would happily stay there again.
Stayed 3 nights in Nov 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Very convenient, right near train station which was great as we had a very late flight coming in
Stayed 1 night in Oct 2025

10/10 Excellent

Oleh

Business traveller
Liked: Cleanliness, staff & service, amenities
Location! New hotel ! Perfect for stay!
Stayed 1 night in Nov 2025

8/10 Good

Tali

Stayed 5 nights in Nov 2025

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely, clean and fresh. The reception on check in and check out were amazing and so helpful.
Stayed 2 nights in Nov 2025

10/10 Excellent

Heena

Stayed 2 nights in Aug 2025

10/10 Excellent

David

Travelled with partner
Liked: Amenities
Centrally located for the Old Town, rail and bus stations as well as the tram, the Hotel offers hoid service, modern clean rooms with great meal choices.
Stayed 3 nights in Oct 2025

10/10 Excellent

Paul, Chicago

Liked: Cleanliness, amenities, property conditions & facilities
Spacious room, quality furnishings, excellent breakfast. Helpful staff.
Stayed 1 night in Oct 2025