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Mercure Krakow Stare Miasto (Old Town)

Property class: 4

Photo gallery for Mercure Krakow Stare Miasto (Old Town)

A modern interior with wooden flooring, a bar area with wine bottles, and a seating area with yellow ottomans.
A modern bar area with a wooden counter, hanging copper pots, and a menu board.
A modern hotel lobby with a curved staircase, a reception desk, and a seating area with a round table and chairs.
A modern interior with a model display, a patterned carpet, and artwork on the walls.
A modern hotel with a prominent sign, multiple floors, and a well-lit exterior.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$230
includes taxes & fees
25 Oct - 26 Oct

Explore the area

View map
Pawia 18 B, Kraków, 31154
  • Place, Kraków Barbican
    ‪3 min walk‬
  • Place, Main Market Square
    ‪11 min walk‬
  • Place, St. Mary's Basilica
    ‪11 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪34 min drive‬

Room options

View all photos for Privilege, Room, 1 Double Bed

A modern hotel room with a glass shower enclosure, a desk with a chair, a bed with a blanket, and a large mirror.

Privilege, Room, 1 Double Bed

9.4 out of 10
Exceptional
(14 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room, 2 Single Beds

A hotel room with two beds, a headboard, a nightstand, a lamp, a chair, and a window with curtains.

Classic Twin Room, 2 Single Beds

9.4 out of 10
Exceptional
(27 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 1 Double Bed

A hotel room with a large bed, a desk, a chair, a lamp, and a window with curtains.

Classic Room, 1 Double Bed

9.6 out of 10
Exceptional
(69 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

A modern hotel room with a bed, desk, and built-in minibar.

Superior Room, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(12 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Double Bed with Sofa bed

A hotel room with a bed, a bedside table, a mirror, and a window with curtains.

Junior Suite, 1 Double Bed with Sofa bed

  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Room

  • Sleeps 4

Room

  • Sleeps 2

Room

  • Sleeps 2

About the area

Kraków

Mercure Krakow Stare Miasto (Old Town) places you in the centre of Kraków, within just a 5-minute stroll of Kraków Barbican and within 15 minutes of Main Market Square. Highlights at this hotel include a restaurant, a bar/lounge and a conference centre. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Added amenities include a 24-hour business centre and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of an airport shuttle. .Places within a 15-minute walk of this 4-property class Kraków City Centre hotel include St. Mary's Basilica and Cloth Hall.

What's nearby

  • Royal Road - 1 min walk - 0.0 km
  • Kraków Barbican - 3 min walk - 0.3 km
  • Main Market Square - 11 min walk - 1.0 km
  • St. Mary's Basilica - 11 min walk - 1.0 km
  • Cloth Hall - 12 min walk - 1.1 km

Getting around

  • Kraków Główny Station - 9 min walk
  • Sanktuarium Bożego Miłosierdzia Tram Stop - 11 min drive
  • Kraków (KRK-John Paul II - Balice) - 35 min drive

Restaurants

  • ‪Green Caffè Nero - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Burger King - ‬2 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪Chimney Cake Bakery - ‬4 min walk

About this property

Mercure Krakow Stare Miasto (Old Town)

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3229 square feet (300 square metres) and includes a conference centre. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Mercure Krakow Stare Miasto (Old Town). An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 4-star Kraków hotel is smoke free.

  • 1 building
  • 198 guestrooms or units
  • 7 levels
  • Conference rooms
  • 3229 sq ft of conference space
  • 300 sq. m of conference space
  • Built in 2016
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Mercure Krakow Stare Miasto (Old Town) offers 198 air-conditioned accommodations with minibars and a safe. 42-inch LCD televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

A spacious hotel lobby with high ceilings, large windows, and a central seating area with multiple tables and chairs.
PURO Kraków Stare Miasto
Kraków City Centre
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.7 out of 5, Exceptional, 1,000 reviews
The price is NZ$235
includes taxes & fees
25 Oct - 26 Oct
PURO Kraków Stare Miasto

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (PLN 120 per day)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11 AM on weekends; PLN 99 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Shopping centre
  • Winery release events

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (3,229 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • At least 80% organic food
  • Built in 2016
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Energy-saving switches used
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: PLN 90 per pet, per day
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 99 per person
  • Airport shuttle fee: PLN 100 per vehicle (one-way, maximum occupancy 6)
  • Self-parking fee: PLN 120 per day
  • Pet fee: PLN 90 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Mercure Krakow Stare Miasto Old Town Hotel
Mercure Krakow Stare Miasto Old Town
Mercure Krakow Stare Miasto
Mercure Krakow Stare Miasto (opening September 2016)
Mercure Krakow Stare Miasto (Old Town) Hotel
Mercure Krakow Stare Miasto (Old Town) Kraków
Mercure Krakow Stare Miasto (Old Town) Hotel Kraków

Frequently asked questions

What is the cancellation policy at Mercure Krakow Stare Miasto (Old Town)?

Mercure Krakow Stare Miasto (Old Town) offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Krakow Stare Miasto (Old Town)?

As of 25 Sept 2026, prices found for a 1-night stay for 2 adults at Mercure Krakow Stare Miasto (Old Town) on 25 Oct 2026 start from NZ$230, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Krakow Stare Miasto (Old Town)?

Yep, Mercure Krakow Stare Miasto (Old Town) has a self car park for PLN 120 per day. A self car park is also available, for a fee.

Does Mercure Krakow Stare Miasto (Old Town) serve breakfast?

You bet, our guests adore the buffet brekkie here! Offered on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11 AM, this is the perfect place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Mercure Krakow Stare Miasto (Old Town)?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mercure Krakow Stare Miasto (Old Town)?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Mercure Krakow Stare Miasto (Old Town)?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mercure Krakow Stare Miasto (Old Town)?

Furry friends are welcome at Mercure Krakow Stare Miasto (Old Town), with food and water bowls on offer.

Mercure Krakow Stare Miasto (Old Town) Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 819 out of 1000 reviews
Rating 8 - Good. 144 out of 1000 reviews
Rating 6 - Okay. 25 out of 1000 reviews
Rating 4 - Poor. 6 out of 1000 reviews
Rating 2 - Terrible. 6 out of 1000 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel , lovely staff. Greatly location
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room and bed, next to the train station, which is very convenient.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was walking distance to lots of places and excursions but yet still quiet in the room. Also the breakfast was absolutely delicious and well-presented!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, helpful staff, very confortable and clean rooms. very good breakfast
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Really good location from main train station. Friendly staff and lovely rooms.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect from check in to check out
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good quality property with friendly and helpful staff.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, just foots away from the main train station and walking distance to the main square. Clean room, amenities, minibar. Good restaurant with nice ambience.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff ( starting from reservation, reception, housekeeping and restaurant) , comfortable room , nice atmosphere and amazing location .
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Room Clean , Staff very nice , breakfast fine Highly recommend
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed it.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern upmarket clean hotel. Outstanding decor. Staff members all round were extremely helpful, courteous & professional. Great location. Extremely happy with our stay.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
staff nice , room clean highly recommend
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to station and places of interest! Room is clean!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located hotel that was charming and had nice amenities.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff very polite and friendly. It was also the nicest smelling hotel I’ve ever been in!
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with a really good restaurant! Comfy beds, good location
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Really nice rooms and helpful staff. Location is great as it's a short walk to old town and it's also opposite the railway station and shopping centre
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The whole experience was fantastic. Great welcoming from staff. the hotel is lovely, rooms awesome and fantastic breakfast.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Room was very clean and them staff were very helpful and polite
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay - everyone is very friendly and welcoming. Nice, clean rooms and a very tasty breakfast.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very convenient, right near train station which was great as we had a very late flight coming in
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
centrally located, vey qood quality, excellent service
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There should be more regular tables and chairs. Couches are good for lounging not to have a meal.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, modern and well run hotel.
Stayed 2 nights in Jul 2024