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Aparthotel

Old Town Residence BIS

3.5 star property

Photo gallery for Old Town Residence BIS

Deluxe Studio Suite, 1 Bedroom, City View (number 1) | Interior
Deluxe Apartment, 1 Bedroom (number 3) | View from room
Comfort Apartment, 1 Bedroom (number 1) | Living area
Deluxe Apartment, 1 Bedroom (number 3)
Front of property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Spa
The current price is NZ$148
includes taxes & fees
24 May - 25 May

Explore the area

View map
Plac na Groblach 8/4, Kraków, 31-101
  • Place, Royal Road
    ‪3 min walk‬
  • Place, Main Market Square
    ‪8 min walk‬
  • Place, Wawel Castle
    ‪8 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪30 min drive‬

Room options

View all photos for Deluxe Studio Suite, 1 Bedroom, City View (number 1)

Deluxe Studio Suite, 1 Bedroom, City View (number 1) | Interior

Deluxe Studio Suite, 1 Bedroom, City View (number 1)

  • City view
  • 35 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Apartment, 1 Bedroom (number 3)

Deluxe Apartment, 1 Bedroom (number 3)

Deluxe Apartment, 1 Bedroom (number 3)

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Comfort Apartment, 1 Bedroom (number 1)

Comfort Apartment, 1 Bedroom (number 1)

Comfort Apartment, 1 Bedroom (number 1)

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About the area

Kraków

Old Town Residence BIS puts you in the heart of Kraków, within just a 10-minute stroll of popular attractions like Main Market Square and Wawel Castle. Highlights at this aparthotel include in-room kitchenettes and free WiFi. .You can enjoy a flat-screen TV with cable channels, and each apartment features a coffee/tea maker, in-room massages and a hairdryer. In-room dining is easy with a kitchenette that comes equipped with a fridge and a stovetop. Premium bedding and an iron/ironing board are also available. Housekeeping is available on request. .This pet-friendly aparthotel offers free WiFi in public areas, express check-in and express check-out. Additionally, you'll find spa services and laundry facilities. Continental breakfast is available daily between 8 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle. .Attractions within a 20-minute drive of this 3.5-property class Kraków City Centre aparthotel include Oskar Schindler Factory and Wieliczka Salt Mine.
View more Aparthotels in KrakówOpens in a new window

What's nearby

  • Planty Park - 2 min walk - 0.2 km
  • Wawel Cathedral - 3 min walk - 0.3 km
  • Royal Road - 3 min walk - 0.3 km
  • Main Market Square - 8 min walk - 0.7 km
  • Wawel Castle - 8 min walk - 0.7 km

Getting around

  • Turowicza Station - 7 min drive
  • Sanktuarium Bożego Miłosierdzia Tram Stop - 7 min drive
  • Kraków (KRK-John Paul II - Balice) - 30 min drive

Restaurants

  • ‪NapNap Cafe - ‬4 min walk
  • ‪Kult Cafe - ‬2 min walk
  • ‪Liberty Cafe - ‬4 min walk
  • ‪KROMA - ‬4 min walk
  • ‪Sette - ‬4 min walk

About this property

Old Town Residence BIS

As a guest of Old Town Residence BIS, you'll find spa services, multilingual staff, and tour/ticket assistance. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Old Town Residence BIS also features laundry facilities, express check-in, and express check-out. For a fee, parking is available.

This 3.5-star Kraków aparthotel is smoke free.

  • 1 building
  • 16 guestrooms or units
  • 4 levels
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • No smoking on site
  • 1 conference room
Old Town Residence BIS offers 16 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Accommodation at this 3.5-star aparthotel has kitchenettes with fridges, stovetops and kitchenware and utensils. Bathrooms include a shower.

This Kraków aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is offered on request and in-room massages can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

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Property amenities

Pool/Spa

  • In-room massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Parking on site (PLN 80 per night)
  • Limited on-site self parking

Family friendly

  • Cot: PLN 50 per stay

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Refrigerator

Dining

  • Daily continental breakfast available 8 AM to 10:30 AM for a fee: PLN 35 per person

Bedrooms

  • Bedroom
  • Premium bedding

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Laundry

  • Laundry facilities

Work spaces

  • Meeting room

Climate control

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Pets stay free

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • Housekeeping (on request) (for a fee)
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city centre

Things to do

  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 16 units
  • 4 floors
  • Housekeeping (on request)

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox, private entrance

Pets

  • Pets are welcome and stay free
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for PLN 50.0 per stay.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PLN 400.0 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately PLN 35 per person
  • Airport shuttle fee: PLN 120 per vehicle (one-way)
  • Self-parking fee: PLN 80.00 per night
  • Cleaning/housekeeping/linen fee: PLN 70 per day
  • Crib (infant bed) fee: PLN 50.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. The property is professionally cleaned.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Old Town Residence BIS Apartment Krakow
Old Town Residence BIS Krakow
Old Town Residence BIS Kraków
Old Town Residence BIS Aparthotel
Old Town Residence BIS Aparthotel Kraków

Frequently asked questions

What is the cancellation policy at Old Town Residence BIS?

Old Town Residence BIS offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Old Town Residence BIS?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Old Town Residence BIS on 24 May 2026 start from NZ$148, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Old Town Residence BIS?

Yep, Old Town Residence BIS has a self car park for PLN 80.00 per night. A self car park is also available, for a fee.

Is there a spa on site at Old Town Residence BIS?

There's no onsite spa, but this property does offer services like massages.

Is Old Town Residence BIS family-friendly?

You bet! With amenities such as laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise that Old Town Residence BIS is a hit with families.

Does Old Town Residence BIS serve breakfast?

You bet, continental brekkie is available daily from 8 AM to 10:30 AM.

Is there a free airport shuttle available at Old Town Residence BIS?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Old Town Residence BIS?

Check-in begins at 3 PM. Check-out time is 10 AM.

Old Town Residence BIS Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 62 out of 162 reviews
Rating 8 - Good. 69 out of 162 reviews
Rating 6 - Okay. 18 out of 162 reviews
Rating 4 - Poor. 7 out of 162 reviews
Rating 2 - Terrible. 6 out of 162 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our original room hadn’t been cleaned but we messaged the team and they upgraded us to a newly renovated room immediately. Location was really convenient for Wawel castle and old town. The 10am check out time seems a bit early but otherwise a lovely stay!
Stayed 3 nights in Jan 2026

2/10 Terrible

Siew Ying

Travelled with family
Disliked: Cleanliness, amenities
Initial room given was filthy and covered in stains and hair but was later given an alternative room. Walls were extremely thin, can hear every movement made. No sleep at all. Would not recommend.
Stayed 2 nights in Jan 2026

6/10 Okay

Nuno

Travelled with family
Disliked: Room comfort
Bed springs and sofa-bed are in very bad condition. Uneven and each time we move we get a symphony of sounds. The same with the wooden floor. You cannot move at night without wake-up the others. Is in a convenient location but don’t expect the sleep much.
Stayed 3 nights in Dec 2025

10/10 Excellent

Adriana

Liked: Cleanliness, property conditions & facilities
Great place to stay
Stayed 3 nights in Oct 2025

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
We really liked the location. Very close to the Old Town and with facilities nearby, but very quiet. The team was helpful and responsive. A few minor things we would change in the apartment (e.g. thicker curtains to block out sunrise), but these had no significant impact on our stay.
Stayed 3 nights in Aug 2025

2/10 Terrible

Paul

Liked: Cleanliness
The room looked nice but the mattress on the bed was terrible, cheap and uncomfortable. I had booked two nights but left after the first night and booked elsewhere. I told them this via a message and heard nothing back.
Stayed 2 nights in Jul 2025

6/10 Okay

Flordeliza, San Francisco

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff can be more friendly.
Stayed 1 night in Jun 2025

10/10 Excellent

jodie

Stayed 3 nights in May 2025

6/10 Okay

Halina

Liked: Cleanliness
Stayed 4 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Rochette

Liked: Cleanliness, room comfort

Best place to stay in Krakow

It was wonderful. Great location. Very clean.
Stayed 3 nights in Nov 2024

8/10 Good

Bethany

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Gillian

Travelled with partner, Travelled with group
Liked: Property conditions & facilities
It was probably my error, but I did not realise that there would be no face to face contact or reception at the apartments. All communication is done via text or whatsapp. We did go to the office on arrival, but the people there seemed quite shocked to see us. The apartments are a good size and in a great location. Please be aware that customers are encouraged to leave a 5 star review to get a late check out.
Stayed 5 nights in Sep 2024

8/10 Good

Heather

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Peter

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Lovely character property. It is easy to hear lots of noises from neighbouring apartments but I was lucky that we had quiet mush neighbours. I wouldn’t want to be next door to a group of lads on a weekend trip , mind.
Stayed 2 nights in Sep 2024

8/10 Good

Sandra

Travelled with group
Liked: Cleanliness, room comfort
Great area and aparment very comfortable. Had air conditioning and kitchen which was great. Be aware there is not a lift and we were on the 4th floor. GPS took us to a parking station at Hotel Maltański which is located behind our hotel. DO NOT PARK HERE. The cost to park was more than the hotel! We questioned the parking attendant but no english. Reception at your hotel will guide you to more affordable parking...which we didn't realise until too late.
Stayed 3 nights in Aug 2024

8/10 Good

Zoe

Liked: Cleanliness
Stayed 2 nights in Jul 2024

10/10 Excellent

Przemyslaw

Travelled with family
Liked: Cleanliness, room comfort
Great location, easy access to property via reception in basement, breakfast options very near.
Stayed 5 nights in May 2024

2/10 Terrible

Sarah, Guttenberg

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
On our 2nd to last evening, we came back and our (old style/vintage metal) key became stuck in the door after it was unlocked open. I’ll give credit due, their onsite maintenance team came quickly. However, he continuously repeated that I forced the key in the wrong way and that’s why it was stuck. Obviously that is not how keys work as the lock would not have opened had it been “backwards”. Irregardless of the accusation, he was unable to provide a working key for the remainder of the night (and into the next day). I had to sleep with my 2 young children with a hole in the key chamber covered by paper towel and our belongings barricading the door. Thankfully the deadbolt worked but we could not leave the flat. This was around 630p. The following day, by 12p no one had come around to fix the key and we still couldn’t leave. For the safety of my children and to not cut more into our holiday, we checked out early. I have asked several times for a refund of the last night due to the safety concern and not having a working door and key. However, the staff manager were very rude and insisted I “broke the door” and was “lucky” they did not charge me for the key and will not be refunded. To that note I cannot recommend this location. It is unsafe and they clearly take advantage of those who are not natives. It was a terrible taste of the country and I can only hope Expedia will take safety concerns like this at hand seriously. Thankfully I have videos and pictures of the sit
Stayed 5 nights in Jul 2024

10/10 Excellent

Danit

Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Louise

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Samuel

Stayed 1 night in Jul 2024

2/10 Terrible

Monika

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
in return for a positive review the property offered an hour longer extension on check-out which is probably how they got ratings as high as they did. Building was very old and the couch was destroyed. Mattress was severely broken-in and each person got one pillow which felt like it had been slept on for years—very lumpy. Had issues getting the TV to work as well. Location was the only perk.
Stayed 2 nights in Jun 2024

8/10 Good

adam

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2024

4/10 Poor

Ralph

Liked: Cleanliness

No Air Conditioning in EVERY room

Although they state they have air conditioning, they only have it in SOME rooms and will charge you extra to move to one of those rooms. It’s not as advertised.
Stayed 2 nights in May 2024