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Sheraton Grand Krakow

Photo gallery for Sheraton Grand Krakow

A person in a robe at a breakfast table with pastries, a drink, and a view of a building with towers.
Creator video - submitted by Tatsiana Navitskaya
An outdoor wedding setup with white chairs and floral decorations on a wooden deck, overlooking a historic building with a green spire.
An indoor seating area with round tables and chairs, a patterned ceiling, and a view of a library in the background.
A room with a view of a historic building, a table with a book and a potted plant, and a lamp.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$320
includes taxes & fees
1 Nov - 2 Nov

Explore the area

View map
Ul. Powisle 7, Kraków, Lesser Poland, 31-101
  • Place, Planty Park
    ‪3 min walk‬
  • Place, Wawel Castle
    ‪8 min walk‬
  • Place, Main Market Square
    ‪9 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪30 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (View)

A hotel room with a large bed, a desk, a chair, and a window with curtains.

Deluxe Room, 1 King Bed (View)

9.2 out of 10
Wonderful
(32 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed (View)

A hotel room with a large bed, a desk, a chair, a TV, and a view of the city.

Grand Room, 1 King Bed (View)

8.8 out of 10
Excellent
(12 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a view of the city.

Premium Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Studio, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a balcony with a city view.

Club Studio, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

A hotel room with a large bed, a desk with a chair, a sofa, and a small table.

Deluxe Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds

A hotel room with two beds, a desk, a chair, a TV, and a large window with a view.

Premium Room, 2 Single Beds

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Grand Suite, 1 Bedroom

A hotel room with a large window, two armchairs, a small round table, a desk with a lamp, and a TV mounted on the wall.

Grand Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Royal Suite, 1 Double Bed

A hotel room with a large bed, a desk with a chair, a small table with a lamp, and a view of the outdoors.

Royal Suite, 1 Double Bed

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 2 Single Beds (View)

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Deluxe Room, 2 Single Beds (View)

9.2 out of 10
Wonderful
(21 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Grand Room, 2 Single Beds (View)

A hotel room with two beds, a desk, a chair, a TV, and a large window with a view.

Grand Room, 2 Single Beds (View)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

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About the area

Kraków

A luxury stay in the heart of Kraków awaits you at Sheraton Grand Krakow. Within a short 5-minute stroll, you'll find Planty Park and Smok Wawelski Statue. Highlights at this hotel include a restaurant, an indoor swimming pool and a 24-hour gym. .A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, facials and aromatherapy. The theme restaurant, Anima, is open for lunch and dinner. SomePlace Else Sports Bar is the hotel's own sports bar, serving drinks along with lunch and dinner. Enjoy the gym and sauna. 5382 square feet (500 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Each morning full breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of airport pick-up service. .Sights within a 10-minute walk of this 5-property class Kraków City Centre hotel include Wawel Castle and Wawel Cathedral.

What's nearby

  • Planty Park - 3 min walk - 0.3 km
  • Wawel Cathedral - 3 min walk - 0.3 km
  • Wawel Castle - 8 min walk - 0.7 km
  • Main Market Square - 9 min walk - 0.8 km
  • St. Mary's Basilica - 12 min walk - 1.1 km

Getting around

  • Turowicza Station - 6 min drive
  • Sanktuarium Bożego Miłosierdzia Tram Stop - 6 min drive
  • Kraków (KRK-John Paul II - Balice) - 27 min drive

Restaurants

  • ‪KROMA - ‬3 min walk
  • ‪Słodki Wawel - ‬10 min walk
  • ‪groble restaurant & bar - ‬2 min walk
  • ‪Opus Lounge Bar - ‬3 min walk
  • ‪KaffeBageri Stockholm - ‬4 min walk

About this property

Sheraton Grand Krakow

Sheraton Grand Krakow offers its guests an indoor pool, a 24-hour health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 5382 square feet (500 square metres) and includes conference space. A rooftop terrace, spa services, and a library are also featured at the luxury Sheraton Grand Krakow. A shuttle from the airport to the hotel (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. For a fee, parking is available.

This 5-star Kraków hotel is smoke free.

  • 1 building
  • 230 guestrooms or units
  • 5 levels
  • Conference rooms
  • 5382 sq ft of conference space
  • 500 sq. m of conference space
  • Built in 2004
  • Terrace on the roof
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Sheraton Grand Krakow offers 230 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. LED televisions come with satellite channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

This Kraków hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour airport pick-up shuttle (surcharge)
  • Train station pick-up and drop-off shuttle (surcharge)
  • Parking on site (PLN 125 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: PLN 122 for adults and PLN 61 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Anima
  • Roof Top Terrace
  • SomePlace Else Sports Bar

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Indoor pool
  • Library
  • Sauna
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,382 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Rooftop terrace
  • Vegetable garden

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Grab bar near toilet (84 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (112 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Ballroom
  • Built in 2004
  • Comprehensive food waste policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Reception hall
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches used
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: PLN 100.00 per accommodation, per night, plus a one-time cleaning fee of PLN 215
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 37 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for PLN 222.0 per night.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately PLN 122 for adults and from PLN 61 for children
  • Airport shuttle fee: PLN 160 per vehicle (maximum occupancy 3)
  • Self-parking fee: PLN 125 per night (in/out privileges)
  • Pet fee: PLN 100.00 per accommodation, per night plus a one-off PLN 215 cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 222.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Krakow Sheraton
Hotel Sheraton Krakow
Krakow Hotel Sheraton
Krakow Sheraton Hotel
Sheraton Hotel Krakow
Sheraton Grand Krakow Hotel
Sheraton Grand Krakow Kraków
Sheraton Grand Krakow Hotel Kraków

Frequently asked questions

What is the cancellation policy at Sheraton Grand Krakow?

Sheraton Grand Krakow offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Grand Krakow?

As of 4 Oct 2026, prices found for a 1-night stay for 2 adults at Sheraton Grand Krakow on 1 Nov 2026 start from NZ$320, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Grand Krakow?

Yep, Sheraton Grand Krakow has a self car park with in/out privileges for PLN 125 per night. A self car park is also available, for a fee.

Is there a spa on site at Sheraton Grand Krakow?

There's no onsite spa, but this property does offer services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Sheraton Grand Krakow have a pool?

Sheraton Grand Krakow has an indoor pool.

What luxury perks are available at Sheraton Grand Krakow?

Sheraton Grand Krakow features a 24-hour health club, an indoor pool and a sauna. All guestrooms come with premium bedding, late-night room service and espresso makers.

What makes Sheraton Grand Krakow a romantic place to stay?

Al fresco dining and romance packages, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Sheraton Grand Krakow.

Is Sheraton Grand Krakow family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Grand Krakow is a hit with families.

Does Sheraton Grand Krakow serve breakfast?

Yep, full breakfast is available daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Sheraton Grand Krakow?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day for a fee.

Is there a bar or restaurant at Sheraton Grand Krakow?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Sheraton Grand Krakow?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sheraton Grand Krakow?

Cats and dogs are welcome at Sheraton Grand Krakow, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 17 kg per pet.

Sheraton Grand Krakow Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 726 out of 1000 reviews
Rating 8 - Good. 209 out of 1000 reviews
Rating 6 - Okay. 47 out of 1000 reviews
Rating 4 - Poor. 9 out of 1000 reviews
Rating 2 - Terrible. 9 out of 1000 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff team were very helpful and the breakfast was amazingly delicious
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, helpful staff, nice restaurants with good food. Rooms were very clean and quiet.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located close to the old city and has very comfortable rooms and great breakfast
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Great hotel — clean, comfortable, and very friendly staff.
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t eat a breakfast there But rooms very clean staff very helpful Got an extra bed right away Great view
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If there were more stars to rate this hotel, I would give it more! We had a wonderful stay in Krakow, and staying at this hotel played a huge part in making everything perfect. The hotel was spotless, and the staff were incredibly friendly, helpful and professional. The breakfast was delicious, with plenty of options to suit every taste—from meat-eaters and vegetarians to those with allergies or gluten sensitivities. I would like to give a special mention to Mr. J. Singh, the Assistant Director of Food & Beverage as well as the kind and very respectful doorman, Piotr.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel, great room, great service and great food.
Stayed 6 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent all round: clean hotel and room, polite, friendly and knowledgeable staff, good food, and great location. Have stayed before and would definitely stay again.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took an uber so I am not sure about parking. The hotel is conveniently located near shops and great sites. The staff is amazing and the facility is clean and comfy. I will visit again
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience we live in us
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kind and warm staff! Comfortable stay and health spa benefits are nice to have!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Jan 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
very nice hotel
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fantastic and the location was super convenient to get to all the best places Krakow has to offer. Would absolutely stay again!
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice, clean and spacious. Staff were super friendly and welcoming. Pool and spa area was very nice.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and prompt service. Hotel is in an ideal location of krakow
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped here for 3 nights newly renovated lobby & external area’s. Excellent breakfast worth including in your stay. Lovely leisure center pool area a little smaller than expected however clean & modern gym equipment is all brand new techno gym. Room was very comfortable & decent size although the bathroom area could do with updating. Position was reasonably good picturesque river side location however slightly detached from main town around 15 minutes walk to town square.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and an amazing breakfast
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great food and very friendly and helpful staff.
Stayed 12 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
All of the stay was absolutely faultless. Highly recommend.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful about this hotel. Location, staff, amenities, room size and food. I recommend this hotel 100% to anyone visiting Krakow.
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Hotel perfect for a city break, 10 minutes walk to the old town, hotel itself came with all the expectations of 5 star, impeccable service, deluxe double room was spotless with everything you needed for a pleasant stay, quality bed as expected from Sheraton hotels. Breakfast was excellent. Hotel had a small pool, sauna and jacuzzi which were spotless and well maintained Would stay again !
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Property conditions & facilities
Wonderful hotel, brilliant food and excellent service
Stayed 4 nights in Feb 2025