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"It’s very old and tired. My king size bed took the entire bedroom. I had to walk around the passage via the toilet and then the bathroom to get to the ... " More

By a verified traveller on Mon 10 Feb 2020

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Hotel Description

Berjaya Times Square Hotel, Kuala Lumpur puts you in the heart of Kuala Lumpur, connected to the convention center and within just a 10-minute stroll of popular attractions like Berjaya Times Square and Jalan Alor. Highlights at this luxury hotel include 2 restaurants, an outdoor swimming pool, and a poolside bar.

A day of pampering can include massages and body scrubs along with aromatherapy and mani/pedis. The restaurant, Big Apple Restaurant, serves international cuisine and is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, sauna, and kids' swimming pool as well as access to basketball. 18794 square feet (1746 square meters) of event facilities include meeting rooms and a conference center, and other business amenities include a business center and limo/town car service. Plus you'll find free WiFi in public areas, a snack bar/deli, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle.

Attractions within a 30-minute walk of this 4.5-star Imbi hotel include Pavilion Kuala Lumpur and KLCC Park.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$117* Per night/room 27 Apr. - 28 Apr.

Club Premier Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 4 Max

Berjaya Times Square Hotel, Kuala Lumpur ratings based on 15 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Berjaya Times Square Hotel, Kuala Lumpur

Everyone (10) Couples (4) Family (2)
3 out of 5
It’s very old and tired. My king size bed took the entire bedroom. I had to walk around the passage via the toilet and then the bathroom to get to the other side of the bed. There was not enough space to walk around the bed it’s self.

Posted by , from Melbourne on 10 Feb. 2020

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Comment from Hotel Management

10 Feb. 2020 by Hugo Gerritsen

Dear Jaymz, Thank you for sharing your feedback. We apologize your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Do let me know if there is anything else I can do to make your future stay more pleasant. Our team and I would be delighted to have you back with us on your return trip to Kuala Lumpur. Hospitably yours, Hugo Gerritsen | General Manager Berjaya Times Square Hotel, Kuala Lumpur.

3 out of 5
We had a frostered window in our room that you could open. No window coverings on it. Room next door had a similar window and the light reflected through both glass and illuminated the bedroom whilst trying to sleep. Also the air conditioning unit outside the window was very loud switching in an off. Pretty noisy .

Posted by on 5 Feb. 2020

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Comment from Hotel Management

10 Feb. 2020 by The Management

Dear guest, Thank you for taking time out of your busy schedule to write a review on us. We welcome all your feedback and comments. We hope that you will find time to visit Kuala Lumpur and evaluate us again as we constantly try to further improve our service and facilities. Yours Faithfully, Hugo Gerritsen | General Manager Berjaya Times Square Hotel, Kuala Lumpur.

2 out of 5
The cleanliness standards are very poor. Dirty handprints on walls - lack of cleaning staff. Place needs a coat of paint and room attendants need to be trained better. Very dirty.

Posted by on 1 Sep. 2019

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Comment from Hotel Management

3 Sep. 2019 by The Management

Netural Dear Guest Thank you for taking time out of your busy schedule to write a review on us. We welcome all your feedback and comments. We hope that you will find time to visit Kuala Lumpur and evaluate us again as we constantly try to further improve our service and facilities. Thank you. Sincerely, The Management Berjaya Times Square Hotel Kuala Lumpur

2 out of 5

Posted by on 18 Aug. 2019

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Comment from Hotel Management

19 Aug. 2019 by The Management

Dear Guest Thank you for taking time out of your busy schedule to write a review on us. We welcome all your feedback and comments. We hope that you will find time to visit Kuala Lumpur and evaluate us again as we constantly try to further improve our service and facilities. Thank you. Sincerely, The Management Berjaya Times Square Hotel Kuala Lumpur

3 out of 5

Posted by on 14 Jul. 2019

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Comment from Hotel Management

15 Jul. 2019 by The Management

Dear Guest Thank you for rating us Best wishes The Management

4 out of 5
Like-Very helpful staff. Walkable to certain places, Berjaya mall handy. Dislike- room cleanliness wasn't up to a 5 star standard, bathroom door broken, flooding on the floor during showers. reported to reception but nothing was done about it. Had to ask for towels on many occasions and tissues.

Posted by on 14 Jul. 2019

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Comment from Hotel Management

15 Jul. 2019 by The Management

Dear Guest Thank you for taking time out of your busy schedule to write a review on us. We welcome all your feedback and comments. We hope that you will find time to visit Kuala Lumpur and evaluate us again as we constantly try to further improve our service and facilities. Thank you. Sincerely, The Management Berjaya Times Square Hotel Kuala Lumpur

5 out of 5
Central location with easy access to taxis (Grab), and train. Very good breakfasts offering various foods from many cultures at cheap prices. Oasis type swimming pool. Centralised shops/restaurants within complex.

Posted by on 2 Jul. 2019

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Comment from Hotel Management

3 Jul. 2019 by The Management

Dear Guest Thank you for taking time out of your busy schedule to write a review on us. We welcome all your feedback and comments. We hope that you will find time to visit Kuala Lumpur and evaluate us again as we constantly try to further improve our service and facilities. Thank you. Sincerely, The Management Berjaya Times Square Hotel Kuala Lumpur

5 out of 5
We are so impressed with our stay at Berjaya Times Square Hotel! The Club room package exceeded all our expectations , the breakfast selection was fantastic , the location of this hotel is also great with the huge adjoining shopping centre with all the choices you require on holiday from food & fashion!! The inside theme park was also so convenient for the kids to be entertained! I highly recommend a stay in the Club rooms at this hotel !!

Posted by , from Perth, Australia on 30 Sep. 2018

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Comment from Hotel Management

31 Oct. 2018 by The Management

We appreciate your kind feedback. It surely encourages us to do better. Thank you. Sincerely, Anthony O’Neill General Manager Berjaya Times Square Hotel Kuala Lumpur

3 out of 5
Good location. Good for 3 stars. Room air conditioning was poor. Fridges in the room weren’t able to reach ‘cold’. Incredibly slow check-in at the front desk. Very frustrating. Awesome pool area for swimming. KL Hop on and off bus is out the front and so is the mono rail.

Posted by on 16 Jul. 2018

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4 out of 5
Huge hotel rooms, luxury bathrooms. TV only had channel kids could watch. Need Netflix or Foxtel. Fantastic room rate. Loved the view of the pool and city from our room. Lots of options for room service at reasonable prices. Ordered food and drink by the pool which was very reasonable. Short distance to one of biggest shopping malls in world and prices are cheapest we found in KL.

Posted by , from australia on 7 Apr. 2018

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About the Berjaya Times Square Hotel, Kuala Lumpur

Location No 1 Jalan Imbi, Kuala Lumpur, 55100

Property Features

Berjaya Times Square Hotel, Kuala Lumpur offers its guests a children's pool, an outdoor pool, a sauna, and a fitness center. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 18794 square feet (1746 square meters) and includes a conference center. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Berjaya Times Square Hotel, Kuala Lumpur. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 4.5-star Kuala Lumpur hotel.

  • 650 guestrooms or units
  • 27 levels
  • 2 buildings
  • 2 dining venues
  • Meeting rooms
  • 18794 sq ft of conference space
  • 1746 sq m of conference space
  • Deli
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Kuala Lumpur Pasar Seni Station (2.8 km / 1.8 mi)
  • Metro station: Imbi Station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Berjaya Times Square Hotel, Kuala Lumpur offers 650 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. 42-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Sitting area
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Refrigerator
  • Electric kettle
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Big Apple Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Samplings on Fourteenth - Overlooking the garden, this fine-dining restaurant specializes in Fusion cuisine and serves dinner only. Open select days.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Berjaya Times Square Hotel, Kuala Lumpur offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 255.0 per night.

Pet Policy

  • No pets allowed

Policies

The credit card used at check-in to pay for incidentals must be the same card used to book the reservation. The name on the credit card must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-out is available.

  • Children stay free
  • Parking height restrictions apply
  • One child stays free
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free - maximum age 11
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 38 for adults and MYR 28 for children
  • Airport shuttle fee: MYR 318 per vehicle (one way)
  • Self parking fee: MYR 10 per day
  • Rollaway bed fee: MYR 255.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Berjaya Hotel Times Square
  • Berjaya Square
  • Berjaya Square Hotel
  • Berjaya Times
  • Berjaya Times Square
  • Berjaya Times Square Hotel
  • Berjaya Times Square Hotel Kuala Lumpur
  • Berjaya Times Square Kuala Lumpur
  • Hotel Berjaya
  • Times Berjaya Square
  • Berjaya Times Square Hotel Kuala Lumpur
  • Berjaya Times Square Hotel, Kuala Lumpur Hotel
  • Berjaya Times Square Hotel, Kuala Lumpur Kuala Lumpur
  • Berjaya Times Square Hotel, Kuala Lumpur Hotel Kuala Lumpur

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.