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Excellent Service Suites at Times Square

3.0 star property

Photo gallery for Excellent Service Suites at Times Square

A hotel pool area with a modern building, a water feature, and lounge chairs.
A hotel room with a large bed, a desk, a chair, and a view of the outdoors.
A hotel room with a large bed, two bedside lamps, a telephone, and a view of the cityscape through large windows.
A hotel room with a large window offering a city view, a sofa, a coffee table with magazines, a TV, and a dining area with a table and chairs.
Interior

Reviews

5.4 out of 10

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$738
includes taxes & fees
2 July - 3 July

Explore the area

View map
Jalan Imbi, Berjaya Times Square, Tower No. 1 East Wing, Kuala Lumpur, 55100
  • Place, Berjaya Times Square
    ‪2 min walk‬
  • Place, Jalan Alor
    ‪3 min walk‬
  • Place, Changkat Bukit Bintang
    ‪5 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪56 min drive‬

Room options

View all photos for Standard Suite, 1 Bedroom

A hotel room with a large bed, two bedside lamps, a telephone, and a view of the cityscape through large windows.

Standard Suite, 1 Bedroom

  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Suite, 1 Bedroom

A hotel room with a large bed, two bedside lamps, a telephone, and a view of the cityscape through large windows.

Superior Suite, 1 Bedroom

  • City view
  • 57 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Suite, 1 Bedroom

A hotel room with a bed, a desk with a TV, a chair, a small table with a flower, and a lamp.

Premier Suite, 1 Bedroom

  • City view
  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Luxury Suite, 2 Bedrooms

Luxury Suite, 2 Bedrooms

Luxury Suite, 2 Bedrooms

  • City view
  • 99 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 3 Single Beds
  • Free Wi-Fi

View all photos for Room

A hotel room with a large bed, a TV, a desk with a lamp, and a city view.

Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Room

A hotel room with a large bed, a desk with a lamp, a chair, and a view of the outdoors.

Room

  • Sleeps 5
  • Free Wi-Fi

View all photos for Room

A hotel room with a bed, a TV, a desk, a chair, and a lamp.

Room

  • Sleeps 3
  • Free Wi-Fi

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About the area

Kuala Lumpur

Excellent Service Suites at Times Square puts you in the heart of Kuala Lumpur, steps from Berjaya Times Square and within a 10-minute stroll of Changkat Bukit Bintang. Highlights at this hotel include an indoor swimming pool, a poolside bar and Access to hot tub. .Enjoy the gym and kids' swimming pool as well as access to a playground. Other amenities include free Wi-Fi in public areas, a 24-hour business centre and spa services. Each morning buffet breakfast is served between 7 AM and 10:30 AM. There's also the convenience of an airport shuttle. .Attractions within a 15-minute walk of this 3-property class Bukit Bintang hotel include Pavilion Kuala Lumpur and Jalan Alor.

What's nearby

  • Berjaya Times Square - 2 min walk - 0.2 km
  • Jalan Alor - 3 min walk - 0.3 km
  • Changkat Bukit Bintang - 5 min walk - 0.5 km
  • Pavilion Kuala Lumpur - 10 min walk - 0.9 km
  • Petaling Street Market - 15 min walk - 1.3 km

Getting around

  • Imbi Station - 2 min walk
  • Kuala Lumpur Pasar Seni Station - 3 min drive
  • Kuala Lumpur International Airport (KUL) - 46 min drive

Restaurants

  • ‪Crown KTV - ‬5 min walk
  • ‪Hometown Hainan Coffee - ‬1 min walk
  • ‪Arab Hadramot Restaurant عرب حضرموت - ‬2 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Starbucks - ‬3 min walk

About this property

Excellent Service Suites at Times Square

Excellent Service Suites at Times Square offers its guests a kids' pool, an indoor pool, a hot tub, and a fitness centre. You can enjoy a drink at the pool bar. There's an onsite 24-hour business centre.

Public spaces have free WiFi. Spa services, tour/ticket assistance, and laundry facilities are also featured at the business-friendly Excellent Service Suites at Times Square. A round-trip airport shuttle and an area shuttle are available for a fee.

  • 30 guestrooms or units
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk safe
  • Tour and ticket information
  • Lift
  • Bar by the pool
Excellent Service Suites at Times Square offers 30 air-conditioned accommodations with DVD players and a safe. This accommodation has separate dining areas and is furnished with single sofa beds and desks. A pillow menu is available. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include a separate bath and shower with a deep soaking bath and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. LCD televisions come with satellite channels. Additionally, rooms include complimentary bottles of water and a ceiling fan. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a limited basis.

Guests can pamper themselves by indulging in the on-site spa services.

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  • Free Wi-Fi
  • Air-conditioning
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 70 for children
  • A poolside bar

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • Playground

Family friendly

  • Children's pool
  • DVD player
  • In-room cot
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (limited availability)
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Spa

  • Spa services

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Single sofa bed

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Hob
  • Microwave
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Living room
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Reception, East Tower A]
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 16 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Key retrieval, private entrance

Pets

  • Pets and service animals are not allowed at Excellent Service Suites at Times Square

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 60 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 70 for adults and from MYR 70 for children
  • Rollaway bed fee: MYR 60 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 16 and over; guests must have received their complete COVID-19 vaccination at least 14 days prior to check-in.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Excellent Service Suites Times Square Hotel Kuala Lumpur
Excellent Service Suites Times Square Hotel
Excellent Service Suites Times Square Kuala Lumpur
Excellent Service Suites Times Square
Excellent Service Suites Times Square Apartment Kuala Lumpur
Excellent Service Suites Times Square Apartment
Excellent Service Suites Time
Excellent Service Suites at Times Square Hotel
Excellent Service Suites at Times Square Kuala Lumpur
Excellent Service Suites at Times Square Hotel Kuala Lumpur

Frequently asked questions

Is there a spa on site at Excellent Service Suites at Times Square?

There's no onsite spa, but this property does offer spa services.

How much does it cost to stay at Excellent Service Suites at Times Square?

As of 1 Jul 2026, prices found for a 1-night stay for 2 adults at Excellent Service Suites at Times Square on 2 Jul 2026 start from NZ$738, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Excellent Service Suites at Times Square have a pool?

Excellent Service Suites at Times Square has an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What makes Excellent Service Suites at Times Square a romantic place to stay?

1 hot tub, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Excellent Service Suites at Times Square.

Is Excellent Service Suites at Times Square family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free infant beds in the guestrooms, it's no surprise that Excellent Service Suites at Times Square is a hit with families.

Are there hot tubs in the rooms at Excellent Service Suites at Times Square?

No, but there are deep-soaking baths in the guestrooms.

Does Excellent Service Suites at Times Square serve breakfast?

You bet, buffet breakfast is available daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Excellent Service Suites at Times Square?

No, but there's an airport shuttle for a fee.

What time are check-in & check-out at Excellent Service Suites at Times Square?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Excellent Service Suites at Times Square?

No, pets and service animals are not allowed.

Excellent Service Suites at Times Square Reviews

Reviews

5.4
Rating 10 - Excellent. 15 out of 63 reviews
Rating 8 - Good. 5 out of 63 reviews
Rating 6 - Okay. 10 out of 63 reviews
Rating 4 - Poor. 11 out of 63 reviews
Rating 2 - Terrible. 22 out of 63 reviews

5.2/10

Cleanliness

5.4/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Cher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible Experience.

•NOT A HOTEL! BOOK AT YOUR OWN RISK •Unclear instructions that upon arrival you would need to call the "agent" for your room. •Number stated was unreachable, forcing us to call Expedia.sg (calling back to SG = expensive) to get another contact number. •The service was unacceptable, when we got through to the number that was given to us by Expedia.sg the person was rude and had absolutely no manners asking us "so what you want me to do! " when We only asked where we should go to check in. •Pictures on Expedia are totally different from what the room actually looks like. (Yellow sheets, old dirty furniture (that looks like they would have bugs in them), dingy and dark. What was worse was that it was filled with the stale stench of cigarettes) •Was promised to check in at 2pm but was delayed and was only greeted with a unmade room at 3pm. •We cancelled our reservation upon looking at the state of the room. The room is not worth saving that extra $100-200 for comfort and service.
Stayed 3 nights in Jul 2017
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never agin

Room was dirty sheet was dirty etc don't book here I will never
Verified

4/10 Poor

swt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

disappointed

old furniture, but the view is good.
Verified

10/10 Excellent

Topdog

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

가격대비 최고의 호텔

부킷빈땅에 위치하여 시내가 가깝고 잘란알로가 바로옆에 있어 좋았습니다 쇼핑몰도 같이 있어 좋았고 방도 넓고 깨끗하고 전망도 좋았습니다 아이들과 놀기에 수영장등 편의시설 또한 좋았습니다
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ありがとうございます、親切に部屋の内装も教えて頂きありがとうございます。 また利用したいと思います。
Verified

2/10 Terrible

Kjell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pictures fr.o.m. Boking not the same as reallity. Dirty room. Do not rent this.
Verified

6/10 Okay

향은

Disliked: Cleanliness, staff & service, room comfort

excellent service suit? poor service,,way poor.

서비스가 정말정말 별로였습니다. 타임스퀘어에 있어서 위치도 좋고 뷰도 좋았지만 가구나 방상태는 노후한 편입니다. 같은 건물에 서비스드 레지던스와 호텔이 같이 있는거라고 하던데, 시큐리티 아저씨도 저희한테 왜 이 레지던스로 예약을 했냐고, 모든 사람이 나갈 때마다 컴플레인한다고 하던데 저도 하게 되네요. 처음에 갔을 때 연락받아서 온 관리인이 룸키를 하나만 주고 디파짓 현금으로 내고, 이것저것 설명해주고 그런 건 다 멀쩡했는데 와이파이 이름이랑 비번을 안가르쳐줘서 전화를 했는데 그것도 잘못된 걸 가르쳐줬었고, 다시 연락했을 때는 10번을 걸어도 전화를 안받고 문자도 답장이 없어서 근 이틀동안 와이파이 없이 살았습니다. 거기다 수영장을 이용할 수 있다고 해서 갔는데 서비스레지던스 이용객을 안된다고 하더라구요. 시트도 타월도 안갈아주고 침대는 스프링이 오래되서 그런지 삐그덕거리는 걸 넘어서 스프링 뾰족한 부분이 나와 있었어요. 여튼 정말 별로였습니다.
Verified

6/10 Okay

Khoo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Convenient

I booked a single bedroom with 1 king size bed and 1 single bed but the hotel give me a room with 2 single beds. Then they offered me with breakfast ( for 2 persons only) and a very thin matress. It is really un-comfortable for 3 adults. Really unsatisfactory.
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

will not stay here for the 2nd time

First experince staying a apartment instead of a hotel. very much recommended that u stay at berjaya time square hotel instead of service apartment at berjaya time square. please be prepared that there is no room service as there is no phone in the room and you have to pay for your parking fee( we paid RM36 for 1.5day) . there is a hand soap if u dun bring ur toiletries for shower (luckily i brought mine). good luck to all hv choose Excellent Suites at Times Square...its so not Excellent after all
Verified

4/10 Poor

Min

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't be tricked, not enough bedding

Very Bad
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Have a great stay

Nice enviroment ! i love the mall and view of kl tower n twin tower! My agent upgrade my room to a bigger room due to some problem in that room. definitely come back again .
Verified

8/10 Good

maira

Liked: Cleanliness, staff & service

nice hotel close to the shopping complex

very nice hotel,close to the shopping complex n the room very safe,silent n clean..i like the hotel
Verified

2/10 Terrible

Chieko

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ホテルと思ったら、アパートメントで、鍵で開かなくなって大変な思いを何度かした。 部屋の掃除も行き届いてなく、ポットも汚くて使用不可。 洗面台も、水が溜まって、なかなか流れていかず‥ 部屋の広さと、４１階でロケーションだけはよかった。 次回は、泊まらない。
Verified

6/10 Okay

atsushi

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
掃除がこない ｗｉｆｉが部屋によって電波が届かない
Verified

6/10 Okay

wathuhewa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Berjaya times apartments

I booked an apartment through venere for a week in march for me and my family. A change in flight plans required me to book an additional day. I called the number provided in the venere invoice and made arrangements to extend the stay by 1 day and agreed to pay extra for it. When I got to the apartment complex, the rooms were not ready. The booking agent stated that the number on the venere invoice doesn't belong to them. I had two small children with me and no place to stay. Shockingly incompetent. Eventually we were sent to our apartment, which has was old, smelly and generally dirty. The only redeeming feature was the attached mall and the location. Never again.
Verified

6/10 Okay

Kristian

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

Great Location, Great View but run down and dirty!

The manager Karim went above and beyond to help us enjoy our stay - but the older room let us down a few times. The location was awesome and the hotel pool was really world class. We have a really large 2 bedroom suite with awesome views - at first we were really impressed. But in the light of day the room was very dated and dirty. It appeared to have poo on the toilet walls and cigarette ash in the corner of the bathroom. The internet didnt work! Karim tried many times to get it working or log us into other suites but we never got there. Which was a massive inconvenience. The kids were excited by the giant plasma tv - but it too didnt work and was replaced by an older box style which didnt work for the first day. The manager Karim really was a great guy who really looked after us!
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very bad and we gave one no interest no interest

Vary bad no service at all Too dirty no staf taxi drivers don't know it not hotel
Verified

6/10 Okay

Aisyah

Liked: Staff & service

Room cleanliness need to be improve

Good location, easy to get food, lots of store around. only the room cleanliness need to improve
Verified

2/10 Terrible

Shawn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dishonest scam "hotel".

This is the worst ever stay I've had booking through hotels.com. This is not managed by the Berjaya Times Square even though some facilities are co-shared. The apartment is owned 3rd party by Dnata travel group that have an office in Times Square. I paid for 3 single beds and 1 queen bed as advertised by hotels.com. However, there were only 2 single beds and 1 queen bed. This is unacceptable as one of us had to sleep on the couch. We were only allowed to check in past 2.30pm as they had not prepared the room on time. Additionally, they did not accept card payment at all. We had to pay the full amount upfront including the deposit. We were not given any options whatsoever. This place is atrocious and no one should patronise this scam of a service.
Verified

2/10 Terrible

よしき

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

二度と泊まらない

部屋に備え付けてあるべきものが圧倒的に足りていない。無料のWi-Fiが使えるはずだったのに、仲介の人にいくら問い合わせてもWi-Fiの情報を教えてもらえなかった。総合的に最悪。
Verified

2/10 Terrible

crazycru

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

버자야호텔과 다른 시설임

버자야 호텔인줄 알고 예약을 잘못한 것을 시작으로 많은 후회가 있었음. 리셉션이 별도로 없고, 쇼핑몰 6층의 여행사 같은 곳에 어렵게 찾아가서 담당자를 한참이나 기다려서 방을 배정받았음. 왠지 불법적인 숙소같은 인상을 받아서 다시 이용할 일은 없을 것 같음. 특히 버자야 suite service 건물 1층으로 갔을 때, 아무런 구체적인 안내 또는 정보가 없어 처음 가는 사람이 당혹스러울 수 있을 것임.
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service

景色以外は最悪

大型ショッピングモールの真上にあるので、食事や買い物に困りません。信じられませんが、ホテルスタッフはいないので、たった一人の部屋のディーラーと、あらゆる物事の依頼をやり取りしなければなりません。ハウスキーパーがとんでもない怠け者で、部屋は汚く、またエアコンからは終始絨毯に水漏れがあり、日中はエアコン最強でも暑かったです。キッチンつきですが、温めるのは電子レンジしか使えません。たった一つ褒められるのは、部屋からの眺めです。
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Be carefull...rippers...

This was horrible...We never had so many problems with a booking. There is no official entry...After calling the hotel to ask where to find, they told us they send someone to pick us up...After 20 min. we call again...they told us go to the other side of the building...This go on for two hours...After we meet the guy he told us he have no room for us...We show him our booking (payed in advanced) and he told us "it is not my problem"...After that we calling hotels.com...they told us after 40min talktime to Germany that the hotel have a room for us...After one more hour we meet the same guy and he told us he have no room...So we find out the booking was made with an agency between...We found this agency on the sixth floor...After 5 hours we got a room in a different hotel...so be carefull this guys are wasting your time...in real we do not believe that hotel exists...looks for me like rippers...
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Value & Best Location Hotel In Central KL

I stay for 1 whole week, the staffs are friendly, room is clean & well-maintained. Best value hotel in central KL.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

amazing trip

it was a nice trip ,there is big shopping mall at the hotel , the view was great and the stuff was so kind