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THE FACE Style Hotel

4.0 star property
Hotel with free parking, near Petronas Twin Towers

Photo gallery for THE FACE Style Hotel

Outdoor pool
Exterior
Three Bedroom Deluxe
Three Bedroom Deluxe | Living area
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
1020 Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Place, Petronas Twin Towers
    ‪10 min walk‬
  • Place, Kuala Lumpur Tower
    ‪10 min walk‬
  • Place, Suria KLCC Shopping Centre
    ‪12 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪55 min drive‬

Room options

View all photos for Superior King

Premium bedding, down duvets, in-room safe, desk

Superior King

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Down duvet
Premium bedding
Blackout curtains
Private bathroom
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin

Deluxe Twin

Deluxe Twin

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Down duvet
Premium bedding
Blackout curtains
Private bathroom
  • 52 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Premier King

Junior Premier King

Junior Premier King

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Down duvet
Premium bedding
Blackout curtains
Private bathroom
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier King

Premier King

Premier King

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Down duvet
Premium bedding
Blackout curtains
Bidet
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King

Premium bedding, down duvets, in-room safe, desk

Deluxe King

Highlights

Soundproofed
Air conditioning
Smart TV
Pillow menu
Down duvet
Premium bedding
Blackout curtains
Private bathroom
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Deluxe

Premium bedding, down duvets, in-room safe, desk

Executive Deluxe

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Kitchenette
Dining table
Smart TV
Pillow menu
Down duvet
Premium bedding
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Deluxe City View

Executive Deluxe City View

Executive Deluxe City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Kitchenette
Dining table
Smart TV
Pillow menu
Down duvet
Premium bedding
  • City view
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Premier King

Premium bedding, down duvets, in-room safe, desk

Grand Premier King

Highlights

Soundproofed
Air conditioning
Kitchenette
Dining table
Smart TV
Pillow menu
Down duvet
Premium bedding
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Superior

One Bedroom Superior

One Bedroom Superior

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Dining table
Smart TV
Washing machine
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Superior

Two Bedroom Superior

Two Bedroom Superior

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Dining table
Smart TV
Washing machine
Pillow menu
  • 107 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Two Bedroom Deluxe

Two Bedroom Deluxe

Two Bedroom Deluxe

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Dining table
Smart TV
Washing machine
Pillow menu
  • 111 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Three Bedroom Deluxe

Three Bedroom Deluxe

Three Bedroom Deluxe

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Dining table
Smart TV
Washing machine
  • 151 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Grand Premier King

Premium bedding, down duvets, in-room safe, desk

Grand Premier King

  • Sleeps 2

View all photos for One Bedroom Superior

Premium bedding, down duvets, in-room safe, desk

One Bedroom Superior

  • Sleeps 2

View all photos for Two Bedroom Deluxe

Premium bedding, down duvets, in-room safe, desk

Two Bedroom Deluxe

  • Sleeps 4

View all photos for Three Bedroom Deluxe

Premium bedding, down duvets, in-room safe, desk

Three Bedroom Deluxe

  • Sleeps 6

View all photos for Superior Double Room

Premium bedding, down duvets, in-room safe, desk

Superior Double Room

  • Sleeps 2

View all photos for Deluxe Twin

Premium bedding, down duvets, in-room safe, desk

Deluxe Twin

  • Sleeps 2

View all photos for Junior Premier King

Premium bedding, down duvets, in-room safe, desk

Junior Premier King

  • Sleeps 2

View all photos for Premier King

Premium bedding, down duvets, in-room safe, desk

Premier King

  • Sleeps 2

View all photos for Deluxe King

Premium bedding, down duvets, in-room safe, desk

Deluxe King

  • Sleeps 2

View all photos for Executive Deluxe City View

Premium bedding, down duvets, in-room safe, desk

Executive Deluxe City View

  • Sleeps 2

View all photos for Two Bedroom Superior

Premium bedding, down duvets, in-room safe, desk

Two Bedroom Superior

  • Sleeps 4

View all photos for Executive Deluxe Room

Premium bedding, down duvets, in-room safe, desk

Executive Deluxe Room

  • Sleeps 2

View all photos for Executive Deluxe King Room

Premium bedding, down duvets, in-room safe, desk

Executive Deluxe King Room

  • Sleeps 2

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About the area

Kuala Lumpur

THE FACE Style Hotel puts you in the heart of Kuala Lumpur, within a 20-minute stroll of Petronas Twin Towers and Suria KLCC Shopping Centre. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .Enjoy the gym and kids' swimming pool. Added amenities include laundry facilities, concierge services and a 24-hour front desk. Each morning buffet breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of valet parking. .Places within a 30-minute walk of this 4-property class Golden Triangle hotel include KLCC Park and Pavilion Kuala Lumpur.

What's nearby

  • Kuala Lumpur Forest Eco Park - 3 min walk - 0.3 km
  • Petronas Twin Towers - 10 min walk - 0.9 km
  • Kuala Lumpur Tower - 10 min walk - 0.9 km
  • Suria KLCC Shopping Centre - 12 min walk - 1.0 km
  • KLCC Park - 14 min walk - 1.2 km

Getting around

  • Bukit Nanas Station - 4 min walk
  • Kuala Lumpur Sultan Ismail Station - 17 min walk
  • Subang (SZB-Sultan Abdul Aziz Shah) - 30 min drive

Restaurants

  • ‪Cafe: In House - ‬3 min walk
  • ‪Wariseni - ‬4 min walk
  • ‪Evolution - ‬3 min walk
  • ‪R Club Lounge - ‬3 min walk
  • ‪Cafe Ilviso - ‬1 min walk

About this property

THE FACE Style Hotel

Hotel with free parking, near Petronas Twin Towers
There's a restaurant on site. THE FACE Style Hotel offers its guests a kids' pool, an outdoor pool, and a fitness centre. The business-friendly THE FACE Style Hotel also features multilingual staff, concierge services, and laundry facilities. Free self parking is available.

This 4-star Kuala Lumpur hotel is smoke free.

  • 385 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
THE FACE Style Hotel offers 385 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature down duvets and premium bedding. A pillow menu is available. 55-inch Smart televisions come with satellite channels. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries.

This Kuala Lumpur hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Similar properties

Exterior
THE FACE Suites Hotel
  • Pool
  • Kitchen
  • Washing machine
  • Dryer
4.4 out of 5, Excellent, 1,738 reviews
The price is NZ$173
includes taxes & fees
2 Feb - 3 Feb
THE FACE Suites Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transport

  • Free secured, covered self parking on site
  • Secured, uncovered valet parking on site (MYR 50 per day; includes in/out privileges)
  • Limited on-site self and valet parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MYR 55 for adults and MYR 30 for children
  • A restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from January 21 2026 to January 21 2026 (dates subject to change):
  • Fitness facilities
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 110.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 55 for adults and from MYR 30 for children
  • Valet parking fee: MYR 50 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged
  • Rollaway bed fee: MYR 110.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards and cash.

Property Registration Number 1351705-U

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Face Style
THE FACE Style
THE FACE Style Hotel Hotel
THE FACE Style Hotel Kuala Lumpur
THE FACE Style Hotel Hotel Kuala Lumpur

Frequently asked questions

What is the cancellation policy at THE FACE Style Hotel?

THE FACE Style Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at THE FACE Style Hotel?

Yep, THE FACE Style Hotel has a free self car park. Additionally there is secured uncovered valet parking with in/out privileges for MYR 50 per day.

Does THE FACE Style Hotel have a pool?

THE FACE Style Hotel has an outdoor pool and a kids' pool. The pool is open 7:00 AM to 10:00 PM. The swimming pool will be unavailable from January 21 2026 to January 21 2026 (dates subject to change).

Does THE FACE Style Hotel serve breakfast?

Yep, buffet brekkie is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at THE FACE Style Hotel?

No, THE FACE Style Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at THE FACE Style Hotel?

Yep, you can grab a meal at THE FACE Style Hotel's onsite restaurant.

What time are check-in & check-out at THE FACE Style Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at THE FACE Style Hotel?

No, pets are not allowed.

THE FACE Style Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 55 out of 105 reviews
Rating 8 - Good. 31 out of 105 reviews
Rating 6 - Okay. 11 out of 105 reviews
Rating 4 - Poor. 3 out of 105 reviews
Rating 2 - Terrible. 5 out of 105 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities
The 2 bedroom apartment was fantastic. I only wish we stayed longer.
Stayed 3 nights in Sep 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

8/10 Good

Anas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and comfortable.
Stayed 5 nights in Oct 2025

10/10 Excellent

Ruben, Stanton

Liked: Cleanliness, amenities
Very professional and efficient!!! Best hotel!!!
Stayed 4 nights in Jul 2025

8/10 Good

Yana

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Don't expect luxury service

Beautiful room but service was horrible. Meant to be luxury hotel but no one offered to take our bags, room service was cash only (?!), they demand a room inspection before you leave even though you put down a deposit. Hotel lobby was chaos and doesn't give the atmosphere of 5 stars, the lifts are really slow.
Stayed 2 nights in Jul 2025

8/10 Good

Mavinder

Liked: Cleanliness, property conditions & facilities
Property was good but service was lacking. Lobby was always packed and staff were a little inexperienced. Rooms were big and clean. Lifts were an issue as we had to wait at least 4nto 5 mins for a lift to go down and tge pool area on level 51 was beautiful but packed at all times and the water was a litle cloudy. Overall a good stay but just need a little management improvements
Stayed 5 nights in Jul 2025

10/10 Excellent

Nicholas, Jacksonville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Large two bedroom two bath room. Staff was friendly and helpful. Our room, on the A side didn’t have a great view, but up on the top floor you can see the KL skyline. Room came with a combo washer/dryer which was beneficial to have.
Stayed 4 nights in Jun 2025

2/10 Terrible

Ashini

Stayed 4 nights in May 2025

4/10 Poor

Seyed Ehsan

Disliked: Cleanliness, staff & service
Paid for a 2-bedder (with two bathroom), though the hot water in the master room was not working and was not fixed.
Stayed 3 nights in Mar 2025

2/10 Terrible

Yaimar

Disliked: Cleanliness, staff & service, amenities
CHECK THIS …The staff wasn’t attentive, I lose my skirt at the pool and they literally did nothing to help me , I asked for recommendations for spa as long as the property doesn’t have any and they told me SORRY WE DONT KNOW, at the front desk they were very rude every time I needed to go asking for something even at the last minute of my stay, even when I called before leaving the room to the concierge to take my bags they took soo long to do it that even my taxi arrived i checked out with deposit in cash to be refunded and I still needed to wait 2 time for my bags, besides that since I arrived there they never cleaned the room even when the sign was to do it ! They cAme one time asking if I wanted something… I mean … overall such a bad experience, the pool is amazing and also the views, very comfortable room but besides that … i would never stay there again, not even if they pay me 🙂
Stayed 3 nights in Mar 2025

6/10 Okay

Dana

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Annoying

This hotel was 6th hotel in our Asia tour in February 2025. We chose it like most people because of good ratings and the pool deck. But it was overall disapointment. It could be so good hotel, only if..... Be aware that this property is at least 3 hotels / condominiums together. There is a big construction works in the next lot and some works done to access road along and we accidentaly ended in FACE, not Face Style reception. We were very rudedly sent next door. There were queue everywhere - reception, elevator... Pros: the room + bathroom was the biggest we had, nicely decorated, clean. Cons: the service. Queues for everything. 1 receptionist worked, 2 other were just looking. The pool was overcrowded and there were no towels. The deck was super wet and slippery (I understand, there were tons of people), but no one was there to at least wipe it off once in the while. No place to put your stuff. God forbids if you put your stuff on the plant pots because the floor is wet. Bathroom towels - we got only 2 for shower, no small ones for hands / face and my one had a stain on it.
Stayed 1 night in Feb 2025

6/10 Okay

Deepak, Blacksburg

Travelled with family
Liked: Cleanliness, staff & service
Stayed in a suite for 3 nights. The rooms looked great and were very clean. There was a nice pool and deck on the top floors with a good view of the Petronas towers. While the whole vibe of the place was upmarket, the suite lacked some basic amenities. No "do not disturb" signs (the other rooms on the floor had an electronic display for it, but not the one I was in with my family). A washer-dryer but nowhere to hang the clothes. Big closets but not the most convenient for hanging up our clothes. A lack of hangers for towels and clothes in the bathrooms. A single remote controller for all 3 ACs in the suite. While I'm all for economizing on the amount of plastic used in remote controllers, it's a little annoying to go from room to room to change the temperature setting. And the "influencers" on the top floors gumming up the works. I suppose there is no getting away from them anywhere...
Stayed 3 nights in Dec 2024

8/10 Good

Ivan Klain

Stayed 2 nights in Nov 2024

8/10 Good

Chihhsien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Yulia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great decor and excellent restaurant
Stayed 2 nights in Nov 2024

10/10 Excellent

Siew

Stayed 1 night in Nov 2024

10/10 Excellent

Webster, Pos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Nov 2024

2/10 Terrible

Kenna

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
I do not know what the allure is of this hotel. Yes they have an infinity pool on the rooftop but it's overrun and crowded with too many people. Most staff are pleasant but the concierge service.... DON'T EVEN BOTHER. I ordered a Hiace to take my team to a celebratory dinner. The concierge called to confirm the vehicle and price. I come downstairs ready to go and there's nothing reserved.... imagine the horror. This hotel is rather quirky...Definitely not worth the hype and no need to stay here ever again. Breakfast is lackluster but.....the cheesecake at dinner was delicious and my team did enjoy some of their dinner options.
Stayed 3 nights in Nov 2024

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we were stranger and did not know what to expect... but the hotel accommodation and concierge staff made us feel safe and at home. imagine travelling for a vacation for 12 of your family...on a DIY arrangement. stressfull right! but with the staff of The Face Style Suites made it stress free...they were able to address my question and the service is beyond what we imagine. VIP at a low cost price.
Stayed 2 nights in Sep 2024

8/10 Good

JINZHONG, Saint Rose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and walkable to nearby attractions in KLCC. Room is so comfortable at size and especially rooftop pool for great view. I like this hotel at all.
Stayed 3 nights in Sep 2024

10/10 Excellent

Wagih G.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing pool

The room was spacious and well organized. The concierge was very helpful. The breakfast was very good also and above all the pool was amazing with a splendid view during the day and at night
Stayed 3 nights in Jul 2024

6/10 Okay

Anita

Stayed 1 night in Jul 2024

10/10 Excellent

Kamarudin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Alexandre

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

4/10 Poor

Hashim

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was good with stunning view of KLCC and other buidings especially at night with the lighting. However the staff mainly illa, front desk staff and Rusli, F&B Manager were rude. Ilia was dismissive and unhelpful. Despite my efforts to remain polite, her condescending tone and lack of assistance made me feel unwelcome. This kind of interaction is not what I expected from a hotel of your caliber. She was charging for bringing in my 6 year old child to breakfast. She was telling me that the hotel considers that my 6 year old child is an adult. What am I supposed to do? Leave her in the room alone. She was very disrespectful. I also had an encounter with Mr. Rusli, the Food & Beverage Manager. When I asked him a simple question about the chargers of the hotel, he was incapable of answering it to me. His dismissive attitude made me feel uncomfortable and undervalued as a guest. Calling me “Oi come here”. He treated me as if I was his dog. How was he promoted to a manager without any basic character. did not meet my expectations of respectful and courteous service. As a result, my overall experience at the hotel was negatively affected, and I am hesitant to stay at Face Style Kuala Lumpur again in the future. Pls try to enhance training for all staff members on customer service and respectful communication.
Stayed 2 nights in May 2024