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Grand Service Suite at Times Square

Property class: 3.5

Photo gallery for Grand Service Suite at Times Square

Outdoor pool
Hallway
Fountain
1 bedroom, free minibar, in-room safe, desk
LCD TV, DVD player

Reviews

5.4 out of 10

Popular amenities

  • Pool
  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$329
includes taxes & fees
23 Apr - 24 Apr

Explore the area

View map
Tower A, Berjaya Times Square, 1 Jalan Imbi, Kuala Lumpur, 55100
  • Place, Berjaya Times Square
    ‪1 min walk‬
  • Place, Jalan Alor
    ‪3 min walk‬
  • Place, Pavilion Kuala Lumpur
    ‪10 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪57 min drive‬

Room options

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About the area

Kuala Lumpur

Grand Service Suite at Times Square puts you in the heart of Kuala Lumpur, steps from Berjaya Times Square and within a 10-minute stroll of Jalan Alor. Highlights at this guest house include a restaurant, an outdoor swimming pool and in-room kitchenettes. .A day of pampering can include massages and mani/pedis along with access to the sauna. The guest house's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym, Hot tub and kids' swimming pool. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. There's also the convenience of free self parking. .Attractions within a 30-minute walk of this 3.5-property class Bukit Bintang guest house include Pavilion Kuala Lumpur and KLCC Park.
View more Guest houses in Kuala LumpurOpens in a new window

What's nearby

  • Berjaya Times Square - 1 min walk - 0.1 km
  • Jalan Alor - 3 min walk - 0.3 km
  • Changkat Bukit Bintang - 5 min walk - 0.5 km
  • Pavilion Kuala Lumpur - 10 min walk - 0.9 km
  • Petaling Street Market - 17 min walk - 1.5 km

Getting around

  • Kuala Lumpur Masjid Jamek Station - 3 min drive
  • Imbi Station - 3 min walk
  • Kuala Lumpur International Airport (KUL) - 45 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Starbucks Reserve Bar - ‬4 min walk
  • ‪Auntie Anne's - ‬3 min walk
  • ‪Sushi Zanmai (壽司三味) - ‬5 min walk
  • ‪Rasa Utara - ‬3 min walk

About this property

Grand Service Suite at Times Square

Grand Service Suite at Times Square offers its guests a kids' pool, an outdoor pool, a hot tub, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

There's an onsite business centre. A library, a terrace, and multilingual staff are also featured at the business-friendly Grand Service Suite at Times Square. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Kuala Lumpur guest house.

  • 25 guestrooms or units
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Food/drink service (free)
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Grand Service Suite at Times Square offers 25 air-conditioned accommodations with DVD players and free minibar items. This accommodation has separate sitting areas and is furnished with single sofa beds. LCD televisions come with satellite channels. Accommodation at this 3.5-star guest house has kitchenettes with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a separate bath and shower with a deep soaking bath, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Library
  • Outdoor pool

Family friendly

  • Children's pool
  • DVD player
  • Grocery/convenience store
  • In-room cot
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Terrace

Spa

  • Manicures/pedicures
  • Massage
  • Sauna

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)
  • Single sofa bed

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Free stocked minibar
  • Hob
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Living room
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Reception, East Tower A]
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you, key retrieval

Pets

  • Pets and service animals are not allowed at Grand Service Suite at Times Square

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 60 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: MYR 60 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and cash.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Grand Service Suite Times Square Hotel Kuala Lumpur
Grand Service Suite Times Square Hotel
Grand Service Suite Times Square Kuala Lumpur
Grand Service Suite Times Square
Grand Service Suite Times Square Guesthouse Kuala Lumpur
Grand Service Suite Times Square Guesthouse
Service Suite Times Square
Service Suite At Times Square
Grand Service Suite at Times Square Guesthouse
Grand Service Suite at Times Square Kuala Lumpur
Grand Service Suite at Times Square Guesthouse Kuala Lumpur

Frequently asked questions

Is parking available at Grand Service Suite at Times Square?

Yep, Grand Service Suite at Times Square has a free self car park.

How much does it cost to stay at Grand Service Suite at Times Square?

As of 22 Apr 2026, prices found for a 1-night stay for 2 adults at Grand Service Suite at Times Square on 23 Apr 2026 start from NZ$329, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Service Suite at Times Square have a pool?

Grand Service Suite at Times Square has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What makes Grand Service Suite at Times Square a romantic place to stay?

1 hot tub and a lounge bar, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Grand Service Suite at Times Square.

Is Grand Service Suite at Times Square family-friendly?

You bet! With amenities such as a children's pool and free food shopping service, as well as free infant beds in the guestrooms, it's no surprise that Grand Service Suite at Times Square is a hit with families.

Are there hot tubs in the rooms at Grand Service Suite at Times Square?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Grand Service Suite at Times Square?

No, Grand Service Suite at Times Square does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Service Suite at Times Square?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Grand Service Suite at Times Square?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Grand Service Suite at Times Square?

No, pets and service animals are not allowed.

Grand Service Suite at Times Square Reviews

Reviews

5.4
Rating 10 - Excellent. 13 out of 70 reviews
Rating 8 - Good. 11 out of 70 reviews
Rating 6 - Okay. 7 out of 70 reviews
Rating 4 - Poor. 14 out of 70 reviews
Rating 2 - Terrible. 25 out of 70 reviews

5.0/10

Cleanliness

5.4/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities

Worst experience

Not happy with the experience of check in. This is not a hotel, no check in counter, just a random guy in charge of the room. Not a good experience for us.

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible experience

Never try that if you have self respect , u will lose it theee with the rude staff and horrible experience

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

The experience at this hotel was the worst I ever had! First off when we arrive at the hotel we are told that they are not the ones who took our bookings. So we went over to the residential side of the complex, this is where privately owned apartments are in a rental pool. We waited for almost a hour in the lobby before some one finally arrived to show us a room. The room, with out a doubt was in unfit for human occupation! Horrible absolutely horrendous! Filthy floors, walls bedding. The room was terrible. We where in shock! Tiles missing from the tub surround, not a broken seat on the toilet, there was no seat! When we left the room we told this fellow that it was terrible and we would not stay. No problem he says and that we could have a refund. We did not get a refund. It was only the kindness of Hotels.com who help with our dilemma. Thank you Hotels.com

6/10 Okay

Hazman

Disliked: Property conditions & facilities
Bad experience. 1st, i never knew that the room that i choose was runs by the agent. Hotel front desk didnt assist me fully. She just told me to go to next tower and make a call to the agent. I have to find a shop that sell sim card to make call to the agent. 2nd, swimming pool. My request for a towel at the pool from the towel man been rejected due to i stay in the service apartment which run by the agent, not from the hotel. What i can say is that i did not know apartment run by the agent. Its didnt stated in the column when i book the room. The wifi in the room keeps goes missing. At one part its gone for 3 4 hours. Well that all i can say thou i still have alots to say. P/s... to duty manager shanti. Thks for listening my unhappiness on that particular day when i told u that i waited for more than 1 hour for someone to come to my room when the toilet cubicle gets choked.

2/10 Terrible

Billy, Canada.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Smelly and Dirty room.

Check in with this hotel was terrible. The phone # on the web site is not ever working. The hotel staffs can't ever help us out. Lucky there was a guy we met at the lobby was able to give us the mobile# for the contact. We booked the rooms for 2 nights and we were using the same 2 towels for the two days. (This was all we get for the two days.) They didn't come to make the rooms. The bed sheets was dirty and the rooms smell terrible.

4/10 Poor

samantha, singapore

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort

Disappointed

Not known is a private owned apartment in Times Square Hotel! Was direct to tower A from the Hotel. The guard didn't give proper instruction, I told him I was not connect to wifi, can help to call the staff down. Told to go level 6 office. But the office staff said they are not dealing with this. Went back to him, confronted him. No choice to call but the line is not in use, then he give us the name and contact number. which is Danata travel and tours agency. Friendly staff bought us up back to tower B, thinking is hotel room, unfortunately is private owned apartment. First step in the room, I was stunned when I saw the stained sofa chairs and dinning chairs! After placed key deposit of RM $200 for two keys. I quickly check the entire room. Noted the TV and dinning chair was spoilt. I believe you guy knew what happened to the poor feedback of the "suites". Honestly I appreciated the great location. There is many room to improve. I will only return if Is better.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Chun Kiong, Penang, Malaysia.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible experience!

When we arrived, first we can't find any hotel counter. We then asked the security, and the security pointed us to somebody. We don't know whether we can trust the person, however the phone number for the hotel is not in service!!!! We then forced to listen the person, and he told us they have no more room in the original venue. Then he asked us to walked to a separate residential building behind the original location. We then being put inside a room that totally different from the original description. We booked a room with 1 twin bed plus 1 single bed. It happened the new studio only has a twin bed, and after we asked, the staff gave us a mattress without any bedsheet or whatsoever. Basically it was an very unpleasant experience. And we are very unhappy with the mismatch between our booking and actual room.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hopeless

We arrived at 2:30am to find our booking had been cancelled. There was no help except told to ring Expedia. The person who runs this has NOTHING to do with the hotel. They are privately owned and managed and are very run down and dirty. The actual hotel is on different floors and it is clean. I have contacted you to request a refund.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

4/10 Poor

Aussie Girl, Perth, Australia

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

OLD & DISGRACEFUL FOR WESTERN SYANDARDS

Stayed at BTS hotel many times with same apartment style set up. Stayed in apartment twice, this being 2nd time. Found it very clean HOWEVER with leaking TOILET BOWL (fixed immediately), not very good air cond and worst of all A DISGRACEFUL TOILET SEAT!!! it was so old they painted it with white paint!!! Have you ever sat on a painted toilet seat??? Obviously owner by a private owner who is more concerned re his every cent spent than the "western acceptable comforts" of the customer. I forgot to take the photo but don't take Room 32-13 run by "GRAND". Each name is run and owned by different owners/agent, there's no consistency, just one's luck! Having said all that it's clean and cheap! I know it's clean as I cleaned it upon arriving and it shows it's clean.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location of hotel is difficult to find

The hotel location is difficult to find. Many people confuse between Tower A and B even taxi drivers Even hotel room is large, however, facilities are old and dirty. A bit disappointed with quite expensive cost

4/10 Poor

LOO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room, but the furnitures and the interiors of the hotel are old, dusty and not well maintain. The wifi connection was super slow.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grand Service Suite at Times Square

An excellent time spent here. Totally recommnended ... Fabulous! Great value for money! Great location! Great facilities! Overall - no issues ... Nothing but praise

6/10 Okay

ELFY SHAHROM, Sarawak

Short stay

For its average.. Strategic location but can improve on facilities like provide ironing tools and parking free.

2/10 Terrible

ponkster, toronto

Horrible experience.

We get there and have to wait for somebody to show up.No check in desk A guy shows up and takes us to a room (not desirable) and gives an option to see the other room which we took (was better). Tv didn't work properly had no hot water for 1 day and after dinner came back and Internet gone Hard to find anybody to fix issues.

4/10 Poor

Grace, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location.

1 night stay at the hotel. Location is good. Poor wifi in room. Room is big, but very smelly, bedsheet is dirty.

4/10 Poor

cindy, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities

Perfect location for stay

The big shopping mall just down the hotel. The swimming pool Was great. Goos locations too

2/10 Terrible

Hossain, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never book from this listing, Please REMOVE!

If i could give 0 out of 5, i would. This is not your typical hotel/apartment, Once you book through Hotel.com you need to call the number provided to confirm booking. Which in my case, he never picked up his phone at all and i was left stranded without a hotel room at 12 midnight. I later found out that this guy (whose number is on the listing) does not actually own the apartment rooms, he leases from other room peddlers at this place. Security guards are useless and there is no Reception, Lobby, FrontDesk. Basically no service. It is a sleazy place for one night stands where you call in for a room through different people. Please do not book from this listing, and i called in to Hotel.com to request them to take this listing down.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

OMG, the worst ever

I have stayed at 60+ hotels with Hotels.com, this was the worst condition EVER. Everything was stained or damaged or dirty. imagine a cooking pot had exploded, & the stains & smears on carpet, walls, shades, ceiling, towels, couch, bed, cabinets.....OMG, worse than you can ever imagine. On a positive note, the room was quiet, which made it scary, as there were weird sounds from the AC which didn't work....

10/10 Excellent

SAFINUDDIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible Hotel

The place was really terrible.The bathroom will be flooded with water after each shower.The water tap was taped up instead of being fixed.The broken sliding door at the kitchen was also taped up instead of being fixed.The place has many lights that has gone out.There was exposed electrical wires too.The electricity box was a mess and had many wires jutting out of their own places.The safety at the suite was terrible .There were even holes in the walls of the apartment suite.The dining room table leg was broken and not fixed.The kitchen cupboards were dusty dirty and even had cockroach eggs in them.The drawers were full of previous users stuff that includes toothbrush , plastic bags and even underwear.The sink pipe below even had ALGAE growing on it already.The shower room heating system was also spoilt.The 2nd Day the air conditioning broke too.And it was very hot.The wire sockets of the lamps were also exposed.Thus making us fear for our safety.We didn't even dare use any of the sockets at all.Some of the furniture were broken and they only fixed them by taping them up.The wall mosaic was even broken exposing wall concrete.And the presentation candles were used and melted.And the most outrageous thing was when we were checking in.The management told us the place was fully booked even though we had already placed and paid our booking.They even attempted to relocate us to another location with a cheaper price.After we argued with them , they gave us a terrible room.

4/10 Poor

couple travlers, AUS

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort

Old, dirty and poorly run

This is not a hotel room, this is run through a tourism business called Danata. You can not check in before 3 and you can not leave your luggage. When you arrive at where your supposed to be you have to call the mobile number of a guy who works at Danata and then he will give you a key and leave. Everything must be paid in cash and if you don't have that large amount of cash on you, you will have to go get money out with your luggage just to get the room key. The room was smelly, poorly maintained and covered in mould and bugs. There were missing tiles, mould on the ceilings, walls and in the shower and around the sinks. There were bugs all through out the shower and someone else's shoes left in the shower so I know it wasn't cleaned properly. The bed sheets felt dirty and were stained. The "free wifi" also doesn't work. These services apartments are cheap and it is very obvious as to why. Please spend the extra money and stay at the berjaya Times Square hotel, not the services apartments. It's the same place but the apartments are privately managed SUMMARY - cheap and nasty, dirty and gross, poorly maintained and managed

2/10 Terrible

Keng Leong, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worse Hotel Room Stay at Berjaya Time Square

The unit is old and running out of maintenance plus full of cockroaches. Whole unit with the smell of mould. The flooring is sticky and a layer of dust on all table and basin. Sofa and bed with stain. Bathtub water leakage and whole toilet was flooded. Hotel price is over charged, worse than 2 star budget hotel.

4/10 Poor

Tashfin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location good.Housekeeping &service is terrible.

Location is good but maintenance and service is horrible. The agent responsible for maintenance is shady character trying ti rip you off.