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Hilton Kuala Lumpur

5.0 star property
Luxury hotel connected to a shopping centre in Kuala Lumpur with 9 restaurants

Photo gallery for Hilton Kuala Lumpur

Hypo-allergenic bedding, minibar, in-room safe, individually furnished
Creator video - submitted by Explore Bluegreenland
Property amenity
Executive lounge
Bar (on property)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$203
includes taxes & fees
6 Jan - 7 Jan 2026

Explore the area

View map
3 Jalan Stesen Sentral, Kuala Lumpur, 50470
  • Place, Kuala Lumpur Sentral
    ‪1 min walk‬
  • Place, NU Sentral
    ‪3 min walk‬
  • Place, Perdana Botanical Gardens
    ‪5 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪52 min drive‬

Room options

View all photos for King Executive

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

King Executive

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe Twin Room

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 44 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed (Plus)

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe Room, 1 King Bed (Plus)

8.6 out of 10
Excellent
(7 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room (Plus)

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe Twin Room (Plus)

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 48 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for King Deluxe

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

King Deluxe

9.4 out of 10
Exceptional
(31 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Executive

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Twin Executive

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 44 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe Room, 1 King Bed, Lake View

8.8 out of 10
Excellent
(17 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 44 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe Twin Room, Lake View

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 44 sq m
  • Lake view
  • Sleeps 2
  • 2 Single Beds

View all photos for Grand Executive Suite

Grand Executive Suite

Grand Executive Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
  • 89 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Lifestyle Suite

Lifestyle Suite | Living area

Lifestyle Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
  • 130 sq m
  • 2 bedrooms
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for King Executive Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

King Executive Lake View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 44 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Executive Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Twin Executive Lake View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 44 sq m
  • Lake view
  • Sleeps 2
  • 2 Single Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
  • 175 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, Club lounge access

Penthouse, Club lounge access | Living area

Penthouse, Club lounge access

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
  • 250 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
  • 60 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room (Deluxe)

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Family Room (Deluxe)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 88 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for King Accessible Room Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

King Accessible Room Lake View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 44 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for King Executive Plus

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

King Executive Plus

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Executive Plus

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Twin Executive Plus

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 48 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

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4.7 out of 5, Exceptional, 1,001 reviews
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About the area

Kuala Lumpur

Hilton Kuala Lumpur places you in the heart of Kuala Lumpur, connected to a shopping centre and 2.2 km (1.4 mi) from Central Market. Highlights at this luxury hotel include 9 restaurants, 2 coffee shops/cafes and a full-service spa. .A pampering day can include deep-tissue massages, Swedish massages and aromatherapy along with access to the sauna and steam room. The restaurant, Boardwalk, serves Fusion cuisine and is open for lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the outdoor swimming pool, gym, sauna and waterslide. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Full breakfast is available daily between 6:00 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Kuala Lumpur Sentral hotel, you'll be 2.5 km (1.6 mi) from Merdeka Square and 2.9 km (1.8 mi) from Mid Valley Megamall.

What's nearby

  • Kuala Lumpur Sentral - 1 min walk - 0.0 km
  • NU Sentral - 3 min walk - 0.3 km
  • Perdana Botanical Gardens - 5 min walk - 0.5 km
  • Mid Valley Megamall - 3 min drive - 2.3 km
  • Central Market - 3 min drive - 2.3 km

Getting around

  • Kuala Lumpur Sentral Station - 2 min walk
  • KL Sentral Station - 6 min walk
  • Kuala Lumpur International Airport (KUL) - 46 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Mai Bar - ‬2 min walk
  • ‪Panettone - ‬3 min walk
  • ‪Hilton Executive Lounge - ‬2 min walk
  • ‪KFC - ‬1 min walk

About this property

Hilton Kuala Lumpur

Luxury hotel connected to a shopping centre in Kuala Lumpur with 9 restaurants
Hilton Kuala Lumpur offers its guests a full-service spa, a waterslide, and an outdoor pool. There are 9 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre, meeting rooms, and limo/town car service. A fitness centre, a sauna, and multilingual staff are also featured at the luxury Hilton Kuala Lumpur. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Kuala Lumpur hotel.

  • 512 guestrooms or units
  • 26 levels
  • 9 dining venues
  • 2 coffee shops
  • Conference rooms
  • Built in 2004
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Hilton Kuala Lumpur offers 512 accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. A pillow menu is available. 49-inch LED televisions come with premium digital channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs and safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, Swedish massages, facials and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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  • Spa
  • Kids’ pool
  • Water slide
4.7 out of 5, Exceptional, 1,001 reviews
The price is NZ$189
includes taxes & fees
4 Jan - 5 Jan 2026
Le Méridien Kuala Lumpur

Property amenities

Internet

  • Available in all rooms: WiFi (MYR 29 per day)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Parking on site (MYR 8 per day)
  • Valet parking on site (MYR 45 per day)
  • RV/bus/lorry parking on site
  • Limited on-site valet and self parking
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 6:00 AM to 10:30 AM for a fee: MYR 88 for adults and MYR 44 for children
  • 2 coffee shops/cafes
  • 9 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Boardwalk
  • Chynna
  • Graze
  • Iketeru
  • Vasco's

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • Waterslide

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • Lift

More

  • 26 floors
  • Ballroom
  • Banquet hall
  • Built in 2004
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 17 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for MYR 254.88 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MYR 88 for adults and from MYR 44 for children
  • Fee for in-room wireless Internet: MYR 29 per day (rates may vary)
  • Airport shuttle fee: MYR 350 per vehicle (one way)
  • Self-parking fee: MYR 8 per day
  • Valet parking fee: MYR 45 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: MYR 254.88 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 17 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hilton Hotel Kuala Lumpur
Hilton Kuala Lumpur
Kuala Lumpur Hilton
Hilton International Kuala Lumpur
Hilton Kuala Lumpur Hotel Kuala Lumpur
Hilton Kuala Lumpur Hotel
Hilton Kuala Lumpur Hotel
Hilton Kuala Lumpur Kuala Lumpur
Hilton Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

What is the cancellation policy at Hilton Kuala Lumpur?

Hilton Kuala Lumpur offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Kuala Lumpur?

As of 28 Dec 2025, prices found for a 1-night stay for 2 adults at Hilton Kuala Lumpur on 6 Jan 2026 start from NZ$203.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Kuala Lumpur?

Yep, Hilton Kuala Lumpur has a self car park for MYR 8 per day. A self car park is also available, for a fee.

Is there a spa on site at Hilton Kuala Lumpur?

Yep, there is an onsite spa at Hilton Kuala Lumpur. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Hilton Kuala Lumpur have a pool?

Hilton Kuala Lumpur has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Hilton Kuala Lumpur have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hilton Kuala Lumpur?

Hilton Kuala Lumpur features a full-service spa, an outdoor pool and 9 restaurants. All guestrooms come with deep soaking tubs and 24-hour room service.

What makes Hilton Kuala Lumpur a romantic place to stay?

Couples spa treatments and al fresco dining, as well as deep-soaking baths and massage services available in the guestrooms, help set the scene for a romantic weekend at Hilton Kuala Lumpur.

Is Hilton Kuala Lumpur family-friendly?

You bet! With amenities such as a waterslide and a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that Hilton Kuala Lumpur is a hit with families.

Are there hot tubs in the rooms at Hilton Kuala Lumpur?

No, but there are deep-soaking baths in the guestrooms.

Does Hilton Kuala Lumpur serve breakfast?

You bet, full brekkie is offered daily between 6:00 AM and 10:30 AM.

Is there a free airport shuttle available at Hilton Kuala Lumpur?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hilton Kuala Lumpur?

Yep, they've got a lounge bar and 9 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Kuala Lumpur?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton Kuala Lumpur?

No, pets are not allowed.

Hilton Kuala Lumpur Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 712 out of 1002 reviews
Rating 8 - Good. 204 out of 1002 reviews
Rating 6 - Okay. 46 out of 1002 reviews
Rating 4 - Poor. 28 out of 1002 reviews
Rating 2 - Terrible. 12 out of 1002 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rasaiah Munidasa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to facilities n shopping.
Stayed 4 nights in Sep 2025

10/10 Excellent

MARIA DE GUADALUPE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy commute to and from the airport.
Stayed 9 nights in Sep 2025

10/10 Excellent

Sazzali

Stayed 1 night in Sep 2025

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property? 5 star and pool is quite unique! Great experience!
Stayed 1 night in Sep 2025

10/10 Excellent

Mohsen

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best everything
Stayed 4 nights in Sep 2025

10/10 Excellent

Fergus

Great
Stayed 3 nights in Sep 2025

10/10 Excellent

Jason

Stayed 2 nights in Sep 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

michael

Stayed 1 night in Aug 2025

10/10 Excellent

Senthil P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My Short Stay at Hilton KL

Though it was a short stay, happy with the staff, cleanliness of the property and the room.
Stayed 1 night in Sep 2025

8/10 Good

Alex

Business traveller
Liked: Cleanliness, staff & service, amenities
Very comfortable and reliable place to stay when in KL for business. Breakfast would be better value with a barrista coffee service, and a drinking water station in the lobby would be appreciated. Other than that, everything is great and their gym is the best.
Stayed 1 night in Sep 2025

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Disappointing experience at the Executive Lounge

I've previously
Stayed 1 night in Aug 2025

4/10 Poor

Cecilia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

A sad lasting memory of our stay

My wife and I just stayed for 9 nights at the Hilton Kuala Lumpur with a trip to Penang breaking the stays. On both occasions we stayed in an executive room with access to the executive lounge. It was great for the most part and we actually changed our booking from the Mandarin to Hilton based on our first experience. However, sadly, when it came to our last night (30th August) we were turned away at the entrance to the Executive Lounge because it was at full capacity! We were offered to be put on a list and we would need to return to our room and wait to receive a call if/when space became available. We were told that there were already quite a number of people waiting and it was hinted that it wouldn't be worth it. Our last night and we were turned away. It ruined our entire experience of Hilton KL and that is our lasting memory of it. Very sad. Customers need to know that even if they pay for executive lounge access, they may not get it. Hilton really should ensure they have capacity in their lounge rather than just take bookings and hope not everyone turns up. We ended up going to the lobby and having drinks and relaxing which was at our own expense. Why not offer complimentary drinks at the lobby if capacity is reached rather than sending people back to their rooms in in the hope they get a call back. We gave feedback to a lady at check in as we were leaving and she tried to tell us we didn't have lounge access because we'd booked it through a third party. Nonsense.
Stayed 4 nights in Aug 2025

10/10 Excellent

john

Stayed 6 nights in Jun 2025

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was exemplary. The beds were very comfortable and the shower was delightful - very powerful. It was just over the road from Sentral station which was convenient getting the train to and from the airport. The hotel has excellent views and we appreciated these in our executive suite on 33rd floor. The hotel also went to great measures to celebrate my daughter's birthday - a big thank you to the housekeeping staff for this. I would definitely stay again and thoroughly recommend this hotel.
Stayed 2 nights in Aug 2025

8/10 Good

Peter

Stayed 2 nights in Aug 2025

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed it so much we cancelled Mandarin hotel for our third leg of the trip and rebooked :-)
Stayed 4 nights in Aug 2025

10/10 Excellent

Leslie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Joyce, singapore

Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area is great. Excellent Gym facilities and breakfast with large variety and good service. Good central Location in KL.
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a great location. Easy access to KLIA Express to the airport and lots of good restaurants nearby.
Stayed 3 nights in Jul 2025

10/10 Excellent

scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Alexander

Stayed 1 night in Jul 2025

8/10 Good

Brian

Stayed 2 nights in Jul 2025

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend this hotel. It was in a great location. Very convenient to transport and shopping. The staff were very friendly and the hotel facilities were very good.
Stayed 3 nights in Jul 2025