You can enjoy TVs with satellite channels, and all 302 rooms feature free WiFi, free bottled water, and safes. 24-hour room service, hair dryers, and phones are also available.
A day of pampering at The Zen Spa can include deep-tissue massages, hot stone massages, body scrubs, and facials along with access to the spa tub. The restaurant, The Square, serves international cuisine and is open for breakfast, lunch, and dinner. Gourmet Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the health club and kids' swimming pool. Plus you'll find free WiFi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also self parking, along with the convenience of an airport shuttle.
Places within a 30-minute walk of this 4-star Kuala Lumpur City Centre hotel include Kuala Lumpur Tower and Petaling Street.
26 Jul. 2018 by Executive Assistant Manager
Thank you for your feedback, it is important to us. I wish your experience had been better. Despite this we hope you will visit us again once we have renovated the rooms. Best regards, Suresh Nair Executive Assistant Manager Novotel Kuala Lumpur City Centre
18 Sep. 2018 by GOH CS
Thanks for your support and please visit us again after we renovate our guest rooms and restaurants by next year. Best regards, Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur
5 Sep. 2017 by Marcom/Guest Experience Manager
Dear Mark, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Your stay experience seems startling, thus making us more wary and attentive to our guest's needs. We've alerted the Engineering team regarding the cold shower and broken switch for immediate action. And as your comment regarding the breakfast , we've taken this issue to the Engineering Department and they will follow up as soon as possible. With regards to overall hotel maintenance, we wish to inform you that we will soon carry out refurbishment works to all our guest rooms. We apologize for all the inconvenience caused and it is our hope that you you will give us another chance to serve and welcome you again. Sincerely, Faizah Mohamed - Marcom/Guest Experience Manager Novotel Kuala Lumpur City Centre
11 May 2017 by Marcom/Guest Experience Manager of Novotel
Dear Doug, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. As you mentioned, the hotel is old. It's almost 11 years old now and yes, we'll be working on refurbishment soon as we're in the midst of planning with the owning company. We're doing some mock-up rooms at the moment and the refurbishment plan might kick-start by fourth quarter of the year. Despite your experience, we appreciate your loyalty and support and hope to welcome you back for a brand new experience. Sincerely, Faizah Mohamed - Marcom/Guest Experience Manager of Novotel Kuala Lumpur City Centre.
17 May 2016 by Susan Anthony
Dear Dave, Great to hear the wonderful feedback on the helpful staff - pleasure is really ours! Hope to serve you and your wife again. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre
13 Nov. 2015 by Susan Anthony Executive Assistant Manager
Dear Harry, we thank you for taking the time to share your experience with us. We hope your next trip will be as pleasant as this one. Looking forward to having you stay with us again best regards
17 Nov. 2015 by Susan Anthony Executive Assistant Manager
Dear James, thank you for taking the time to share your feedback with us, we are happy to know you will be back here in your future trip to Malaysia! Looking forward to welcoming you back. best regards
8 Jul. 2014 by
Dear John Irving, thank you for your continuous support by staying at Novotel KL. Best regards
20 Feb. 2014 by
Dear John Soong, thank you for your continuous support by staying at Novotel KL. We look forward to welcoming you back to Novotel Kuala Lumpur City Centre! Best regards
16 Feb. 2014 by
Dear skye, thank you for your continuous support by staying at Novotel KL. We look forward to welcoming you back to Novotel Kuala Lumpur City Centre! Best regards
Due to COVID-19, this property’s food and beverage options may be limited.
The property will be renovating from September 01 2020 to December 31 2021 (completion date subject to change). The following areas are affected:
During renovations, the hotel will make every effort to minimize noise and disturbance.
Novotel Kuala Lumpur City Centre offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. There are 6 meeting rooms available. A children's pool, tour/ticket assistance, and concierge services are also featured at the eco-friendly Novotel Kuala Lumpur City Centre. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Kuala Lumpur hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
Novotel Kuala Lumpur City Centre offers 302 accommodations with safes and complimentary bottled water. Televisions come with satellite channels. Bathrooms include bidets and hair dryers. This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.
The Square - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Gourmet Bar - This bar specializes in local and international cuisine and serves light fare only. Open daily.
Food Exchange - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.
24-hour room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) and ALLSAFE (Accor Hotels).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.