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4.3 out of 5

"Busy hotel, that needs updating in the rooms and elevators, long waits to get down in the morning. Great location, cannot fault the staff. " More

By a verified traveller on Wed 25 Jul 2018

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Hotel Description

At Novotel Kuala Lumpur City Centre you'll be within just a 5-minute stroll of Pavilion Kuala Lumpur and within 15 minutes of Petronas Twin Towers. Highlights at this hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

You can enjoy TVs with satellite channels, and all 302 rooms feature free WiFi, free bottled water, and safes. 24-hour room service, hair dryers, and phones are also available.

A day of pampering at The Zen Spa can include deep-tissue massages, hot stone massages, body scrubs, and facials along with access to the spa tub. The restaurant, The Square, serves international cuisine and is open for breakfast, lunch, and dinner. Gourmet Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the health club and kids' swimming pool. Plus you'll find free WiFi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also self parking, along with the convenience of an airport shuttle.

Places within a 30-minute walk of this 4-star Kuala Lumpur City Centre hotel include Kuala Lumpur Tower and Petaling Street.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$67* Per night/room 26 Jul. - 27 Jul.

Premier Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Novotel Kuala Lumpur City Centre ratings based on 25 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Kuala Lumpur City Centre

Everyone (19) Couples (3) Family (3)
4 out of 5

Good location

Pros: Location
Cons: Cleanliness of the rooms, older bathrooms a bit mouldy. Only bath towels were replaced. The hand towels weren’t replaced the entire stay.
Location: Easy access to KLCC walkway, Aquarium, Petronas Towers, Pavillon Shopping Mall, Public Transports
Busy hotel, that needs updating in the rooms and elevators, long waits to get down in the morning. Great location, cannot fault the staff.

Posted by on 25 Jul. 2018

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Comment from Hotel Management

26 Jul. 2018 by Executive Assistant Manager

Thank you for your feedback, it is important to us. I wish your experience had been better. Despite this we hope you will visit us again once we have renovated the rooms. Best regards,  Suresh Nair Executive Assistant Manager Novotel Kuala Lumpur City Centre

3 out of 5

Convenient central location

Pros: Friendly staff
Cons: TV channels had extremely poor reception & very limited in choice. Rooms need an upgrade. They appear old and tired. Fresh milk for tea would be nice!
Location: Convenient.
A pleasant stay with friendly staff making up for other shortfalls.

Posted by on 3 Apr. 2018

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Comment from Hotel Management

18 Sep. 2018 by GOH CS

Thanks for your support and please visit us again after we renovate our guest rooms and restaurants by next year. Best regards,  Goh Ching Sing Guest Experience Manager Novotel Hotel Kuala Lumpur

3 out of 5

Time for an upgrade

Pros: The staff are great - friendly, efficient and on-brand.
Location: Short walk to Bukit Bintang, KL Convention Centre and KLCC, and the Raja Chulan monorail stop.
I have stayed at the Novotel many times over the last ten years, but this was probably my last stay. Was it the cold shower which was luke warm only on the third night? Was it the loud music in the lift foyer? Was it the cockroach in the breakfast area? Was it the broken switch on the standing lamp? Was it the clean but tired deco? Probably none of these in isolation, but taken together it's clearly time the owner invested in a substantial upgrade of the property. Sure enough, the room rates are cheap, but even then I don't find it value for money anymore. There are much nicer hotels nearby which don't cost that much more.

Posted by , from Singapore on 3 Sep. 2017

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Comment from Hotel Management

5 Sep. 2017 by Marcom/Guest Experience Manager

Dear Mark, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Your stay experience seems startling, thus making us more wary and attentive to our guest's needs. We've alerted the Engineering team regarding the cold shower and broken switch for immediate action. And as your comment regarding the breakfast , we've taken this issue to the Engineering Department and they will follow up as soon as possible. With regards to overall hotel maintenance, we wish to inform you that we will soon carry out refurbishment works to all our guest rooms. We apologize for all the inconvenience caused and it is our hope that you you will give us another chance to serve and welcome you again. Sincerely, Faizah Mohamed - Marcom/Guest Experience Manager Novotel Kuala Lumpur City Centre

3 out of 5

Good value for a great city centre location

Pros: Comfortable room, good value at around 60 dollars per night, great location
Cons: Bathrooms and room servicing both need upgrading. Assistance with transport and activities not really useful, donit yourself.
Location: Great location easy walking distance of Petronas, Bintang Bukit and Jalan Anor. Covered inner city walkway at the door, high end shopping precinct.
The Novotel is about 20 years old. The common areas are well maintained but the rooms, particularly thebathroom are showing their age. Comfortable without the glitz of a high end room Toilet leaking which adds to the very noisibny plumbing, mould in the grout, plugs dont seal etc. Not serious but a little rundown. Room is quiet, apart from the plumbing. Bed is comfortable. Towels are old and hard, not replaced along with soap and instant coffee. Best attribute is the location, in the city centre but surrounded by busy roads with no outdoor areas. Easy walking to central city locations. Had an early morning departure but be cautious of price of cabs organised through the hotel, about three times the ordinary price.

Posted by , from Australia on 1 May 2017

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Comment from Hotel Management

11 May 2017 by Marcom/Guest Experience Manager of Novotel

Dear Doug, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. As you mentioned, the hotel is old. It's almost 11 years old now and yes, we'll be working on refurbishment soon as we're in the midst of planning with the owning company. We're doing some mock-up rooms at the moment and the refurbishment plan might kick-start by fourth quarter of the year. Despite your experience, we appreciate your loyalty and support and hope to welcome you back for a brand new experience. Sincerely, Faizah Mohamed - Marcom/Guest Experience Manager of Novotel Kuala Lumpur City Centre.

5 out of 5

Great Location, Great Service

My wife and I stayed at the Novotel for one night on our way to Vietnam. The room was clean and well presented and the staff went above and beyond to help us find our way around and assist with our transportation needs.

Posted by , from Queensland, Australia on 14 May 2016

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Comment from Hotel Management

17 May 2016 by Susan Anthony

Dear Dave, Great to hear the wonderful feedback on the helpful staff - pleasure is really ours! Hope to serve you and your wife again. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

4 out of 5

Close to the action!

Pros: Close t everything; food mall, shops and tourist bus route.
Cons: Please buy a new toaster!!
Location: Terrific eating places nearby, plenty of great shopping experiences nearby!!
The Novotel in Kuala Lumpur is quite a nice hotel. Handy to a very large shopping complex, heaps of great eating places and very near stop 6 of the tourist sightseeing bus route. The food was great, staff very helpful and the room terrific!!

Posted by , from tasmania on 3 Nov. 2015

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Comment from Hotel Management

13 Nov. 2015 by Susan Anthony Executive Assistant Manager

Dear Harry, we thank you for taking the time to share your experience with us. We hope your next trip will be as pleasant as this one. Looking forward to having you stay with us again best regards

4 out of 5

MotoGP Stay

Initial check in found the toilet flush broken and a light out in the bathroom. This was repaired the next day. The hotel is starting to date/wear but all in all an ok stay. The location of this hotel and the price brings me back

Posted by , from Sydney, Australia on 1 Nov. 2015

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Comment from Hotel Management

17 Nov. 2015 by Susan Anthony Executive Assistant Manager

Dear James, thank you for taking the time to share your feedback with us, we are happy to know you will be back here in your future trip to Malaysia! Looking forward to welcoming you back. best regards

5 out of 5
Pros: Handy to overhead walkway to city centre
Cons: Nothing to speak of
Location: Perfect
Facilities: Above average, A bit bare; Value: Bargain; Service: Outstanding, Typical Asian; Cleanliness: Immaculate, Not unexpectely; Appreciated Hotel's acceptance of my booking error despite no refund policy

Posted by , from New Zealand - Auckland on 8 Jul. 2014

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Comment from Hotel Management

8 Jul. 2014 by

Dear John Irving, thank you for your continuous support by staying at Novotel KL. Best regards

4 out of 5
Pros: The location....next to Pavilion, front desk staff, great luggage handling staff
Cons: Little maintenance issues like loose toilet flush handle etc. Executive 1 room looks ordinary but clean
Location: Australia
waiters/waitress not attentive...

Posted by , from Australia - VIC - Melbourne on 20 Feb. 2014

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Comment from Hotel Management

20 Feb. 2014 by

Dear John Soong, thank you for your continuous support by staying at Novotel KL. We look forward to welcoming you back to Novotel Kuala Lumpur City Centre! Best regards

4 out of 5
Pros: Generally above average. The concierge defined our visit, very warm and friendly.
Cons: Faultless. I enjoyed my time here.
Location: Great, Just right
Facilities: Modern, Above average; Value: Affordable, Economical; Service: Professional, Friendly, Courteous; Cleanliness: Pleasant; Close to great food and shopping!

Posted by , from Australia - QLD - Brisbane on 16 Feb. 2014

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Comment from Hotel Management

16 Feb. 2014 by

Dear skye, thank you for your continuous support by staying at Novotel KL. We look forward to welcoming you back to Novotel Kuala Lumpur City Centre! Best regards

About the Novotel Kuala Lumpur City Centre

Location 2 Jalan Kia Peng, Kuala Lumpur, 50450

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

The property will be renovating from September 01 2020 to December 31 2021 (completion date subject to change). The following areas are affected:

  • Elevator

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Novotel Kuala Lumpur City Centre offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. There are 6 meeting rooms available. A children's pool, tour/ticket assistance, and concierge services are also featured at the eco-friendly Novotel Kuala Lumpur City Centre. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Kuala Lumpur hotel is smoke free.

  • 302 guestrooms or units
  • 25 levels
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Kuala Lumpur International Airport (KUL) (58.9 km / 36.6 mi)
  • Train station: Kuala Lumpur Masjid Jamek Station (3.1 km / 2 mi)
  • Metro station: Raja Chulan Station (0.4 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Kuala Lumpur City Centre offers 302 accommodations with safes and complimentary bottled water. Televisions come with satellite channels. Bathrooms include bidets and hair dryers. This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Cribs (free)
  • Extra futon mattress (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bidet
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

The Square - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Gourmet Bar - This bar specializes in local and international cuisine and serves light fare only. Open daily.

Food Exchange - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 7
  • Couples treatment rooms
  • Body scrubs
  • Aromatherapy treatments
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 2 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 116.6 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) and ALLSAFE (Accor Hotels).

  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 500 per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 42.40 per person (approximately)
  • Self parking fee: MYR 5 per stay (in/out privileges)
  • Rollaway bed fee: MYR 116.6 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Hotel Kuala Lumpur City Centre
  • Novotel Kuala Lumpur City Centre
  • Accor Kuala Lumpur
  • Kuala Lumpur Novotel
  • Novotel Hydro Majestic Kuala Lumpur
  • Novotel Kl
  • Novotel Kuala Lumpur
  • Novotel Kuala Lumpur City Centre Hotel
  • Accor Kuala Lumpur
  • Novotel Kl
  • Novotel Hydro Majestic Kuala Lumpur
  • Kuala Lumpur Novotel
  • Novotel Kuala Lumpur City
  • Novotel Kuala Lumpur City Centre Hotel
  • Novotel Kuala Lumpur City Centre Kuala Lumpur
  • Novotel Kuala Lumpur City Centre Hotel Kuala Lumpur

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.