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PARKROYAL COLLECTION Kuala Lumpur

5.0 star property
Art Deco hotel with full-service spa and bars/lounges

Photo gallery for PARKROYAL COLLECTION Kuala Lumpur

Outdoor pool, open 7:00 AM to 8:00 PM, free pool cabanas, pool loungers
Lifestyle Premier King | View from room
Lobby
Signature Family Suite
2 bars/lounges, lobby lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
The current price is NZ$160
includes taxes & fees
13 May - 14 May

Explore the area

Map
Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Berjaya Times Square
    ‪7 min walk‬
  • Pavilion Kuala Lumpur
    ‪7 min walk‬
  • Petronas Twin Towers
    ‪3 min drive‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪45 min drive‬

Room options

View all photos for Lifestyle Premier Double Double

Lifestyle Premier Double Double

Lifestyle Premier Double Double

Highlights

Air conditioning
Free rollaway/extra beds
Smart TV
Blackout curtains
Bidet
Hairdryer
Rainfall showerhead
Private bathroom
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Lifestyle Suite

Lifestyle Suite

Lifestyle Suite

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Smart TV
Blackout curtains
Hairdryer
Bidet
Separate bath and shower
  • 62 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Deluxe Twin

Urban Deluxe Twin

Urban Deluxe Twin

Highlights

Air conditioning
Smart TV
Blackout curtains
Bidet
Hairdryer
Rainfall showerhead
Private bathroom
Bathrobes
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Signature Family Suite

Signature Family Suite | Children's theme room

Signature Family Suite

Highlights

Individually decorated
Air conditioning
Smart TV
Blackout curtains
2 bedrooms
Hairdryer
Bidet
2 bathrooms
  • 50 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Urban Deluxe King

Urban Deluxe King

Urban Deluxe King

Highlights

Air conditioning
Smart TV
Blackout curtains
Bidet
Hairdryer
Rainfall showerhead
Private bathroom
Bathrobes
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Urban Suite

Urban Suite

Urban Suite

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Smart TV
Blackout curtains
Hairdryer
Bidet
Separate bath and shower
  • 53 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Lifestyle Premier King

Lifestyle Premier King

Lifestyle Premier King

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Blackout curtains
Bidet
Hairdryer
Rainfall showerhead
Private bathroom
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for COLLECTION Club Premier King

COLLECTION Club Premier King

COLLECTION Club Premier King

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
Smart TV
Blackout curtains
Hairdryer
Bidet
Separate bath and shower
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for COLLECTION Club Premier Double Double

COLLECTION Club Premier Double Double

COLLECTION Club Premier Double Double

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Smart TV
Blackout curtains
Hairdryer
Bidet
Separate bath and shower
  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for COLLECTION Club Premier Twin

COLLECTION Club Premier Twin

COLLECTION Club Premier Twin

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Smart TV
Blackout curtains
Hairdryer
Bidet
Separate bath and shower
  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for COLLECTION Club King

COLLECTION Club King

COLLECTION Club King

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Smart TV
Blackout curtains
Rainfall showerhead
Hairdryer
Private bathroom
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Urban Family Suite

Urban Family Suite

Urban Family Suite

Highlights

Air conditioning
Smart TV
Blackout curtains
Rainfall showerhead
Private bathroom
Bathrobes
Bidet
Hairdryer
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds and 1 King Bed

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About the area

Kuala Lumpur

A luxury stay in the heart of Kuala Lumpur awaits you at PARKROYAL COLLECTION Kuala Lumpur. Within just a 10-minute stroll, you'll find Berjaya Times Square and Pavilion Kuala Lumpur. Highlights at this Art Deco hotel include 2 bars/lounges, a full-service spa and a restaurant. .A relaxing visit to St Gregory Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. Botanist Lounge & Bar is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the outdoor swimming pool, 24-hour gym, free pool cabanas and pool loungers. Plus you'll find free Wi-Fi in public areas and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking. .Places within a 15-minute walk of this 5-property class Bukit Bintang hotel include The Exchange TRX and Mitsui Shopping Park LaLaport.

What's nearby

  • Berjaya Times Square - 7 min walk - 0.6 km
  • Pavilion Kuala Lumpur - 7 min walk - 0.6 km
  • KLCC Park - 18 min walk - 1.5 km
  • Kuala Lumpur Tower - 3 min drive - 2.1 km
  • Petronas Twin Towers - 3 min drive - 2.6 km

Getting around

  • Bukit Bintang Station - 2 min walk
  • Kuala Lumpur Masjid Jamek Station - 3 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 33 min drive

Restaurants

  • ‪Parkroyal Kuala Lumpur - ‬2 min walk
  • ‪Kurata Japanese Fine Dining - ‬1 min walk
  • ‪Teppanyaki - ‬5 min walk
  • ‪Ah Cheng Laksa - ‬4 min walk
  • ‪Q Cup Café - ‬2 min walk

About this property

PARKROYAL COLLECTION Kuala Lumpur

Art Deco hotel with full-service spa and bars/lounges
PARKROYAL COLLECTION Kuala Lumpur offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

There are 10 meeting rooms available. A rooftop terrace, spa services, and multilingual staff are also featured at the luxury PARKROYAL COLLECTION Kuala Lumpur. You'll have access to the outdoor pool at a partner property. For a fee, parking is available.

This Art Deco Kuala Lumpur hotel is smoke free.

  • 527 guestrooms or units
  • 2 bars or lounges
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
  • Dining venue
PARKROYAL COLLECTION Kuala Lumpur offers 527 air-conditioned accommodations with minibars and a safe. 50-inch Smart televisions come with premium digital channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, bidets and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

St Gregory Spa has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

Chinese (Mandarin), English, Hindi, Indonesian, Malay

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered parking on site (MYR 2.20 per day)
  • Valet parking on site (MYR 40 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 85 for adults and MYR 42.50 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Botanist Lounge & Bar
  • Skye Chill
  • Thyme All-Day Dining

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool
  • Outdoor pool (guest access)
  • Shopping centre

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at PARKROYAL COLLECTION Kuala Lumpur

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 85 for adults and from MYR 42.50 for children
  • Covered self-parking fee: MYR 2.20 per day
  • Valet parking fee: MYR 40 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Union Pay and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Kuala Lumpur Parkroyal
Parkroyal
Parkroyal Hotel
Parkroyal Hotel Kuala Lumpur
Parkroyal Kuala Lumpur
Kuala Lumpur Parkroyal Hotel
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
PARKROYAL Kuala Lumpur Hotel
PARKROYAL Kuala Lumpur
PARKROYAL COLLECTION Kuala Lumpur Hotel
PARKROYAL COLLECTION Kuala Lumpur Kuala Lumpur
PARKROYAL COLLECTION Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

What is the cancellation policy at PARKROYAL COLLECTION Kuala Lumpur?

PARKROYAL COLLECTION Kuala Lumpur offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at PARKROYAL COLLECTION Kuala Lumpur?

As of 30 Apr 2025, prices found for a 1-night stay for 2 adults at PARKROYAL COLLECTION Kuala Lumpur on 13 May 2025 start from NZ$159.84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at PARKROYAL COLLECTION Kuala Lumpur?

Yep, PARKROYAL COLLECTION Kuala Lumpur has a covered self car park for MYR 2.20 per day.

Is there a spa on site at PARKROYAL COLLECTION Kuala Lumpur?

Yep, St Gregory Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does PARKROYAL COLLECTION Kuala Lumpur have a pool?

PARKROYAL COLLECTION Kuala Lumpur has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger. The pool is open 7:00 AM to 8:00 PM.

What luxury perks are available at PARKROYAL COLLECTION Kuala Lumpur?

PARKROYAL COLLECTION Kuala Lumpur features a full-service spa, an outdoor pool and free pool cabanas.

What makes PARKROYAL COLLECTION Kuala Lumpur a romantic place to stay?

A hot tub and poolside dining, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at PARKROYAL COLLECTION Kuala Lumpur.

Does PARKROYAL COLLECTION Kuala Lumpur serve breakfast?

Sure does, buffet breakfast is on offer daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at PARKROYAL COLLECTION Kuala Lumpur?

No, PARKROYAL COLLECTION Kuala Lumpur does not offer an airport shuttle service.

Is there a bar or restaurant at PARKROYAL COLLECTION Kuala Lumpur?

Yep, they've got a poolside bar and an onsite restaurant.

What time are check-in & check-out at PARKROYAL COLLECTION Kuala Lumpur?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at PARKROYAL COLLECTION Kuala Lumpur?

No, pets and service animals are not allowed.

PARKROYAL COLLECTION Kuala Lumpur Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 397 out of 726 reviews
Rating 8 - Good. 201 out of 726 reviews
Rating 6 - Okay. 77 out of 726 reviews
Rating 4 - Poor. 35 out of 726 reviews
Rating 2 - Terrible. 16 out of 726 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

GREGORY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were helpful and friendly. The Buffet Breakfast was Amazing the choices catered for every taste and culture
Stayed 5 nights in Feb 2025

10/10 Excellent

Sarun

Stayed 6 nights in Jan 2025

8/10 Good

Sohail

Stayed 3 nights in Jan 2025

4/10 Poor

HYUN JI

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Compared to the pictures uploaded on expedia, it’s way worse. It feels like a 3star or more like a motel. Building itself is not bad so it has nice lobby but that’s it. Beddings or trays, kettle, bathroom faucets.. didn’t seem to be cleaned and had stains on it. Beddings felt humid even though the room was very freezing with non stop AC. Towels are worn out and pool towel had really big brown stain. Poolside sofas’ and beds’ cushions are also stained. Gym is quite tiny. In-Room Dining service ordering system isn’t flawless and dishes, utensils or tablecloth are also very wornout. Serving amounts are good and food is tasty but quality wise, disappointing. And personally I felt a bit scammed. I specifically chose family suite paying almost double because according to the room picture on expedia, only this room had merdeka 118view. Because the only reason I chose this hotel was the merdeka 118 view, I even left a message to the hotel prior as well. However, we couldn’t see any glimpse of it. Front office’s staff told me all the rooms of this room type doesn’t have merdeka 118 view. And in general, conversations with staffs in English weren’t as easy compared to other hotels. Quite frustrating experience. Overall, it was a spacious room and the pool&lobby was very nice and clean. Staff who brought the in-room dining was very professional and kind. But other than that, very disappointing and don’t think they worth the price.
Stayed 1 night in Jan 2025

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location close to transport, shopping and restaurants. I’ve stayed twice and this hotel and could hear noise from other rooms on both occasions. However, I did not hear street noise.
Stayed 2 nights in Oct 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central
Stayed 3 nights in Dec 2024

8/10 Good

Chen Ping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean hotel, convenient location and friendly staff!
Stayed 3 nights in Jan 2025

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice, but I think you can do better

Not the 5 star you’d expect but still a decent stay. Didn’t realize some of the amenities until the day we left (new fun bar that opened, a great buffet in the basement level, etc). Food at the hotel bar was underwhelming and the drinks overpriced. Worst part though is that we are still getting the runaround for a refund as we booked the incorrect location to a different ParkRoyal property and they are still not refunding our money. Been given several wrong email addresses and I’m unlikely to see any refund any time soon. There are a TON of nice hotels in this area - I would guess you can find some that are just as nice for a lower rate OR something more amazing for the same cost. The pool is super nice though!
Stayed 1 night in Jan 2025

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Service Excellent

Great location with excellent service from front desk to housekeeping to conceige and breakfast staff especially those at the club floor . Thank you for your great service .
Stayed 1 night in Jan 2025

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Chee, Auckland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the environmental concerns of this property. Filtered water tap is provided in each room so no plastic drinking water. Walking distance to all major malls in Bukit Bintang area. New and modern. Easy self parking and the parking charges is only RM2.20 per day. Good shower pressure and temperature setting. Easy to Grabs with pick up location right at the lobby area. The location is away from traffic jam right in front of Pavillion Mall street.
Stayed 1 night in Jan 2025

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My fave place in KL!
Stayed 5 nights in Dec 2024

10/10 Excellent

Yang Xian

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Superb!

2nd year returning to Parkroyal Collection KL. As always, a great stay and very convenient to access Bt Bintang and Pavilion Mall although traffic can be challenging at peak times due to centrality. Breakfast is great! Property was recently refurbished and very popular so some signs of wear is starting to show. Dampness from AC is evident when it is humid.
Stayed 5 nights in Dec 2024

10/10 Excellent

Chwan Wen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Bien Ching

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Dec 2024

8/10 Good

Seow Mui

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is convenient .The hotel is near to Pavillion and opposite Times Square. Its away from the crowds and easier to get a grab here. Counter staff service is good. Housekeeping is inconsistent. Despite we left the 'make my room' sign before going out, it wasnt done when we get back in the night. So we only get our clean towels when we called for it. There is improvement to be done.
Stayed 3 nights in Dec 2024

10/10 Excellent

Muhammad Faiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay and great location.

Nice and comfortable stay over a short weekend. Close to many food outlets and weekend entertainment at Bt Bintang area. We’d like to thank and compliment Kapil from the club lounge who provided fantastic service whenever we were there, even when the club lounge was short of staff on a busy Sunday morning breakfast. Thanks and great work, Kapil 😎.
Stayed 3 nights in Dec 2024

8/10 Good

Cornelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Youngkyun

Stayed 3 nights in Dec 2024

10/10 Excellent

Tan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Impressive stay & convenient location

This was my first stay at the hotel, and I was thoroughly impressed. The thoughtful room decoration and birthday cake made my celebration truly special. The staff were approachable and helpful, the breakfast spread was delicious, and the complimentary high tea with wine and finger food added a festive touch. Christmas Eve was particularly enjoyable with Santa Claus, caroling, and a lively festive atmosphere. The hotel’s location is excellent, right next to Lot 10 and within walking distance of many malls in Bukit Bintang, making it very convenient. The only minor hiccup was the toilet flooding on our last day, but fortunately, it happened just before checkout and didn’t affect our stay. Overall, a wonderful experience, and I’d love to return!
Stayed 1 night in Dec 2024

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Jean

Room too small and confined
Stayed 3 nights in Dec 2024

2/10 Terrible

Ahmed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We may be biased in our review, as we came to this hotel after stays in 3 great hotels in Malaysia (JW Marriott KL, EO Hotel Penang, Danna Langkawi), but still… This place is genuinely horrible. No clue how they got their stars. To start, we had asked to be picked up from the airport by the hotel. Worst decision ever, as we were bombarded by whatsapp messages from 5 different numbers to ask us about our arrival. Pure pressure. Then, when we arrived to the hotel (midnight), there was no one that helped us with the luggage from the car. The receptionist looked like she hated her job. In our room, we found that the safe was not functioning, so the hotel staff got the great idea to come and fix the safe in our room at 1am, not thinking that us sleeping after a flight would be a good idea, maybe? (however, to be fair, we got an upgrade after expressing discontent with this situation). The buffet is bad. The “collection” buffet is literally a joke. The towels in the rooms smell dirty. Even the rooms are objectively ugly. Also, the rooms are not well isolated, you can hear everything the neighbours say. Then, towards the end, the hotel people seemed to be in a rush to check us out (guy showed up 5 minutes in advance for the checkout). Joke of a hotel. Have been to dozens of hotels around the world, including 3*, 4*, and 5*. This place is not worthy of a 3*. Do not recommend. To be fair, this hotel was so bad that it actually made our trip better: we even wrote a postcard about it.
Stayed 3 nights in Dec 2024

8/10 Good

Ursula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Friendly staff and with good hotel facilities.
Stayed 4 nights in Dec 2024