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 Kuala Lumpur •1 Room
 Kuala Lumpur • 1 Room
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PARKROYAL Kuala Lumpur

5-star property
Jalan Sultan Ismail, Kuala Lumpur, 0508 053 286
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4.1 out of 5
Very good!
See all 13 Wotif Reviews

"I always find Park Royal hotels comfortable and staff are friendly. " More

By a verified traveller on Mon 30 Dec 2019

Points Of Interest

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Hotel Description

A luxury stay in the heart of Kuala Lumpur awaits you at PARKROYAL Kuala Lumpur. Within just a 10-minute stroll, you'll find Berjaya Times Square and Pavilion Kuala Lumpur. Highlights at this Art Deco hotel include 3 restaurants, a full-service spa, and an outdoor swimming pool.

All 422 rooms feature LCD TVs with satellite channels, and you can enjoy free WiFi, free wired Internet, and coffee/tea makers. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches to enhance your stay include free toiletries and premium bedding. Free newspapers, free bottled water, and safes are also available.

A day of pampering at St. Gregory Spa can include Swedish massages, body wraps, and body scrubs along with access to the sauna and spa tub. The brasserie, Chatz Brasserie, is open for breakfast, lunch, and dinner. The hotel's own poolside bar and bar/lounge are nice places to enjoy a drink. Enjoy the 24-hour fitness center, kids' swimming pool, and pool loungers. A meeting room and a business center are among the business amenities offered. Plus you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

Places within a 30-minute walk of this 5-star Bukit Bintang hotel include KLCC Park and Kuala Lumpur Tower.

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Family Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Premier Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Orchid Club Premier Double Double

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

PARKROYAL Kuala Lumpur ratings based on 13 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for PARKROYAL Kuala Lumpur

Everyone (8) Couples (2) Family (2)
5 out of 5
I always find Park Royal hotels comfortable and staff are friendly.

Posted by , from Australia on 30 Dec. 2019

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Comment from Hotel Management

1 Jan. 2020 by Benny Chung, General Manager

Dear Rosa, Greetings from PARKROYAL Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience! Sincerely, Benny Chung General Manager

5 out of 5

Posted by on 12 Nov. 2019

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Comment from Hotel Management

14 Nov. 2019 by Benny Chung

Greetings from PARKROYAL Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience!  Sincerely, Benny Chung General Manager

5 out of 5
central location, good spot. central location, good spot

Posted by on 14 Oct. 2019

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Comment from Hotel Management

17 Oct. 2019 by Benny Chung

Greetings from PARKROYAL Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience!  Sincerely, Benny Chung General Manager

1 out of 5
The bed gave me rashes on my body and i told them to change them over and over again still nothng changed still had rashes frm bed sheets

Posted by on 24 Sep. 2019

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Comment from Hotel Management

18 Oct. 2019 by Benny Chung

Greetings from PARKROYAL Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. I am very sorry to read we did not meet your expectations in several aspects of your stay. We have taken note of your feedback and shared with the concerned departments. Appropriate improvement measures have been put into place to ensure that such shortfall will not reoccur. We hope to welcome you back in the near future for a better experience. Sincerely, Benny Chung General Manager

3 out of 5
Pros: location location location. Hotel was ok I'd say. House keeping lady - Letchumy was nice and friendly. Cons : check in took about 30 mins and probably longer for the people waiting behind us in the queue and no apologies or acknowledgement of the delay by the staff Shower was terrible cos it kept spitting out boiling water every couple of mins which could have been so dangerous I wanted to pass on the feedback upon checkout but they didnt want to hear it and asked me to do it online. To me it seemed as though noone cared. Overall was an ok stay because of the above mentioned reasons but the location was everything. If Park royal rectified the above issues. It'd be an awesome hotel to stay at.

Posted by , from Melbourne on 16 Sep. 2019

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Comment from Hotel Management

18 Sep. 2019 by Benny Chung

Greetings from PARKROYAL Kuala Lumpur, Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. I am very sorry to read we did not meet your expectations in several aspects of your stay. We have taken note of your feedback and shared with the concerned departments. Appropriate improvement measures have been put into place to ensure that such shortfall will not reoccur. We hope to welcome you back in the near future for a better experience. Sincerely, Benny Chung General Manager

5 out of 5
Friendly and helpful staff. Great location. The pool was nice.

Posted by on 18 Aug. 2019

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Comment from Hotel Management

19 Aug. 2019 by Benny Chung, General Manager

Dear Guest, We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience!

4 out of 5
Staff are always very attentive. Hotel is in great location. Close to MRT, shopping and lots of eating options

Posted by , from singapore, Melbourne on 23 Mar. 2019

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Comment from Hotel Management

23 Mar. 2019 by Guy Charles Owen, General Manager

Dear BokM, We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience!

5 out of 5
Great hotel central to all transportation and shopping super friendly staff 😃😃 drinks a bit on the expensive side

Posted by , from Victoria Australia on 7 Nov. 2018

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Comment from Hotel Management

8 Nov. 2018 by Guy Charles Owen, General Manager

Dear Rodney, We are happy that you enjoyed our friendly hospitality and had a comfortable stay with us. We truly value your comments and hope to see you again in the near future.

4 out of 5
Great location, extremely good value for money, friendly staff. Just a warning for people who sleep on their backs though, they only have hard, high pillows. I don’t sleep on my side and I had neck cramps from the pillows.

Posted by on 17 Sep. 2018

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Comment from Hotel Management

26 Sep. 2018 by Guy Charles Owen, General Manager

Dear Guest, Thank you for your feedback. I am delighted to learn that you recognized our great location . Nevertheless, I am very concerned with your comment about the pillows, we have latex and feather pillow for our guests. Thank you again and I hope to see you back at PARKROYAL Kuala Lumpur for a better hotel experience.

3 out of 5

Posted by on 6 Sep. 2018

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Comment from Hotel Management

12 Sep. 2018 by Guy Charles Owen, General Manager

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

About the PARKROYAL Kuala Lumpur

Location Jalan Sultan Ismail, Kuala Lumpur, 50250

Renovations + Closures

This property will be closed from May 01 2020 to August 31 2021 for renovations and will resume operation once the renovation is complete (completion date subject to change).

 

Property Features

PARKROYAL Kuala Lumpur offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Business amenities include a business center and a meeting room. A children's pool, spa services, and tour/ticket assistance are also featured at the luxury PARKROYAL Kuala Lumpur. You'll have access to the outdoor pool at a partner property. For a fee, parking is available. This Art Deco Kuala Lumpur hotel is smoke free.

  • 1 building
  • 422 guestrooms or units
  • 21 levels
  • 3 dining venues
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Kuala Lumpur Intl. Airport (KUL) (58.1 km / 36.1 mi)
  • Train station: Kuala Lumpur Masjid Jamek Station (2.7 km / 1.7 mi)
  • Metro station: Bukit Bintang Station (0.3 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

PARKROYAL Kuala Lumpur offers 422 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Chatz Brasserie - This brasserie serves breakfast, lunch, and dinner.

Si Chuan Dou Hua - This restaurant specializes in Asian cuisine and serves lunch and dinner.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 5
  • Body wraps
  • Body scrubs
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Swedish massage
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 100.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Parking height restrictions apply
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MYR 50.00 and MYR 60.00 per person (approximately)
  • Self parking fee: MYR 8 per day
  • Valet parking fee: MYR 28 per day
  • Rollaway bed fee: MYR 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kuala Lumpur Parkroyal
  • Parkroyal
  • Parkroyal Hotel
  • Parkroyal Hotel Kuala Lumpur
  • Parkroyal Kuala Lumpur
  • Kuala Lumpur Parkroyal Hotel
  • Parkroyal Kuala Lumpur Hotel Kuala Lumpur
  • PARKROYAL Kuala Lumpur Hotel
  • PARKROYAL Kuala Lumpur Hotel
  • PARKROYAL Kuala Lumpur Kuala Lumpur
  • PARKROYAL Kuala Lumpur Hotel Kuala Lumpur

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.