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PARKROYAL COLLECTION Kuala Lumpur

5.0 star property
Luxury hotel with full-service spa and bars/lounges

Photo gallery for PARKROYAL COLLECTION Kuala Lumpur

Outdoor pool, open 7:00 AM to 8:00 PM, free pool cabanas, pool loungers
Lobby
Exterior
2 bars/lounges, lobby lounge
Minibar, in-room safe, blackout curtains, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
The current price is NZ$207
includes taxes & fees
16 Dec - 17 Dec

Explore the area

View map
Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Place, The Exchange TRX
    ‪5 min walk‬
  • Place, Berjaya Times Square
    ‪5 min walk‬
  • Place, Pavilion Kuala Lumpur
    ‪7 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪53 min drive‬

Room options

View all photos for Lifestyle Premier King

Lifestyle Premier King

Lifestyle Premier King

9.0 out of 10
Wonderful
(24 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
Blackout curtains
Bidet
Bathrobes
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Lifestyle Premier Double Double

Lifestyle Premier Double Double

Lifestyle Premier Double Double

8.8 out of 10
Excellent
(8 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
Blackout curtains
Bidet
Bathrobes
  • 32 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for COLLECTION Club King

COLLECTION Club King

COLLECTION Club King

9.0 out of 10
Wonderful
(13 reviews)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dining table
Smart TV
Blackout curtains
Bidet
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for COLLECTION Club Premier King

COLLECTION Club Premier King

COLLECTION Club Premier King

9.0 out of 10
Wonderful
(13 reviews)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dining table
Smart TV
Blackout curtains
Separate bath and shower
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for COLLECTION Club Premier Double Double

COLLECTION Club Premier Double Double

COLLECTION Club Premier Double Double

8.0 out of 10
Very good
(13 reviews)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dining table
Smart TV
Blackout curtains
Separate bath and shower
  • 36 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Urban Suite

Urban Suite

Urban Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dining table
Smart TV
Blackout curtains
  • 53 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Lifestyle Suite

Lifestyle Suite

Lifestyle Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dining table
Smart TV
Blackout curtains
  • 62 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Urban Deluxe King

Urban Deluxe King

Urban Deluxe King

8.0 out of 10
Very good
(26 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
Blackout curtains
Bidet
Bathrobes
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Urban Deluxe Twin

Urban Deluxe Twin

Urban Deluxe Twin

7.2 out of 10
Good
(15 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
Blackout curtains
Bidet
Bathrobes
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for COLLECTION Club Premier Twin

COLLECTION Club Premier Twin

COLLECTION Club Premier Twin

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dining table
Smart TV
Blackout curtains
Separate bath and shower
  • 36 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Signature Family Suite

Signature Family Suite | Children’s theme room

Signature Family Suite

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
2 bedrooms
Blackout curtains
  • 50 sq m
  • 2 bedrooms
  • City view
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Urban Family Suite

Urban Family Suite

Urban Family Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
Blackout curtains
Bidet
Bathrobes
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Urban Deluxe Queen

Minibar, in-room safe, blackout curtains, iron/ironing board

Urban Deluxe Queen

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
Blackout curtains
Bidet
Bathrobes
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Family Suite

Children’s theme room

Signature Family Suite

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
2 bedrooms
Blackout curtains
  • 2 bedrooms
  • City view
  • Sleeps 2
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for Signature Family Suite

Children’s theme room

Signature Family Suite

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
2 bedrooms
Blackout curtains
  • 2 bedrooms
  • City view
  • Sleeps 2
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for Signature Family Suite

Children’s theme room

Signature Family Suite

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
2 bedrooms
Blackout curtains
  • 2 bedrooms
  • City view
  • Sleeps 2
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for Signature Suite

Signature Suite

Signature Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dining table
Smart TV
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Lifestyle Premier Suite

Lifestyle Premier Suite

Lifestyle Premier Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dining table
Smart TV
Separate bedroom
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for PARKROYAL COLLECTION Suite

PARKROYAL COLLECTION Suite

PARKROYAL COLLECTION Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Dining table
Smart TV
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Kuala Lumpur

A luxury stay in the heart of Kuala Lumpur awaits you at PARKROYAL COLLECTION Kuala Lumpur. Within just a 10-minute stroll, you'll find Berjaya Times Square and Pavilion Kuala Lumpur. Highlights at this Art Deco hotel include 2 bars/lounges, a full-service spa and a restaurant. .A relaxing visit to St Gregory Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. Botanist Lounge & Bar is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the outdoor swimming pool, 24-hour gym, free pool cabanas and pool loungers. Plus you'll find free Wi-Fi in public areas and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking. .Places within a 15-minute walk of this 5-property class Bukit Bintang hotel include The Exchange TRX and Mitsui Shopping Park LaLaport.

What's nearby

  • Changkat Bukit Bintang - 3 min walk - 0.3 km
  • The Exchange TRX - 5 min walk - 0.5 km
  • Berjaya Times Square - 5 min walk - 0.5 km
  • Pavilion Kuala Lumpur - 7 min walk - 0.6 km
  • KLCC Park - 17 min walk - 1.5 km

Getting around

  • Bukit Bintang Station - 2 min walk
  • Kuala Lumpur Masjid Jamek Station - 3 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 33 min drive

Restaurants

  • ‪Kurata Japanese Fine Dining - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Ah Cheng Laksa - ‬4 min walk
  • ‪Auntie Anne's - ‬4 min walk
  • ‪The Lemon Tree - ‬2 min walk

About this property

PARKROYAL COLLECTION Kuala Lumpur

Luxury hotel with full-service spa and bars/lounges
PARKROYAL COLLECTION Kuala Lumpur offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

There are 10 meeting rooms available. A rooftop terrace, spa services, and multilingual staff are also featured at the luxury PARKROYAL COLLECTION Kuala Lumpur. You'll have access to the outdoor pool at a partner property. For a fee, parking is available.

This Art Deco Kuala Lumpur hotel is smoke free.

  • 527 guestrooms or units
  • 2 bars or lounges
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
  • Dining venue
PARKROYAL COLLECTION Kuala Lumpur offers 527 air-conditioned accommodations with minibars and a safe. 50-inch Smart televisions come with premium digital channels.

Bathrooms include bathrobes, bidets, complimentary toiletries and hairdryers. This Kuala Lumpur hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

St Gregory Spa has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered parking on site (MYR 2.20 per day)
  • Valet parking on site (MYR 40 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 85 for adults and MYR 42.50 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Botanist Lounge & Bar
  • Skye Chill
  • Thyme All-Day Dining

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool
  • Outdoor pool (guest access)
  • Shopping centre
  • TV in common areas

Family friendly

  • Dining table
  • In-room cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Dining table
  • Electric kettle
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at PARKROYAL COLLECTION Kuala Lumpur

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 162 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 85 for adults and from MYR 42.50 for children
  • Covered self-parking fee: MYR 2.20 per day
  • Valet parking fee: MYR 40 per day
  • Rollaway bed fee: MYR 162 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Union Pay and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Kuala Lumpur Parkroyal
Parkroyal
Parkroyal Hotel
Parkroyal Hotel Kuala Lumpur
Parkroyal Kuala Lumpur
Kuala Lumpur Parkroyal Hotel
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
PARKROYAL Kuala Lumpur Hotel
PARKROYAL Kuala Lumpur
PARKROYAL COLLECTION Kuala Lumpur Hotel
PARKROYAL COLLECTION Kuala Lumpur Kuala Lumpur
PARKROYAL COLLECTION Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

What is the cancellation policy at PARKROYAL COLLECTION Kuala Lumpur?

PARKROYAL COLLECTION Kuala Lumpur offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at PARKROYAL COLLECTION Kuala Lumpur?

As of 2 Dec 2025, prices found for a 1-night stay for 2 adults at PARKROYAL COLLECTION Kuala Lumpur on 16 Dec 2025 start from NZ$207.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at PARKROYAL COLLECTION Kuala Lumpur?

Yep, PARKROYAL COLLECTION Kuala Lumpur has a covered self car park for MYR 2.20 per day. A self car park is also available, for a fee.

Is there a spa on site at PARKROYAL COLLECTION Kuala Lumpur?

Yep, St Gregory Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does PARKROYAL COLLECTION Kuala Lumpur have a pool?

PARKROYAL COLLECTION Kuala Lumpur has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger. The pool is open 7:00 AM to 8:00 PM.

What luxury perks are available at PARKROYAL COLLECTION Kuala Lumpur?

PARKROYAL COLLECTION Kuala Lumpur features a full-service spa, an outdoor pool and free pool cabanas.

Is PARKROYAL COLLECTION Kuala Lumpur family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that PARKROYAL COLLECTION Kuala Lumpur is a hit with families.

Does PARKROYAL COLLECTION Kuala Lumpur serve breakfast?

Sure does, buffet breakfast is on offer daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at PARKROYAL COLLECTION Kuala Lumpur?

No, PARKROYAL COLLECTION Kuala Lumpur does not offer an airport shuttle service.

Is there a bar or restaurant at PARKROYAL COLLECTION Kuala Lumpur?

Yep, they've got a poolside bar and an onsite restaurant.

What time are check-in & check-out at PARKROYAL COLLECTION Kuala Lumpur?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at PARKROYAL COLLECTION Kuala Lumpur?

No, pets and service animals are not allowed.

Reviews

PARKROYAL COLLECTION Kuala Lumpur Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 488 out of 874 reviews
Rating 8 - Good. 235 out of 874 reviews
Rating 6 - Okay. 91 out of 874 reviews
Rating 4 - Poor. 39 out of 874 reviews
Rating 2 - Terrible. 21 out of 874 reviews

Reviews

10/10 Excellent

Maxine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was 5 star
Stayed 3 nights in Aug 2025

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Special belonging

It’s an amazing experience, I’m there for my birthday. And they bothered to gift a chocolate cake as well as decorating the room for my bday. My wife requested if hotel can do anything for me. And they did with flying colors! It does make me feel special at no extra cost. It means something to me as I stay here often.
Stayed 3 nights in Aug 2025

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are wonderful and helpful
Stayed 3 nights in Aug 2025

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love staying here

Wonderful escape stay with sensational staff throughout the facility. We love the pool deck and the collection club staff and facilities Great location to explore KL by foot and the trains
Stayed 5 nights in Aug 2025

10/10 Excellent

Hwan Chin

Liked: Cleanliness, staff & service, property conditions & facilities
Location is convenient, 6 minutes walk from drop off point of coach ride. Near shopping malls like Lot 10, Pavilion, and eateries and restaurants. Service staff are friendly and helpful. I love the buffet breakfast, great spread!
Stayed 2 nights in Aug 2025

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is centrally located: walking distance to both high end and affordable shopping from Seven 11 to Channel. About 2 minutes walk to Times Square which mimics the hustle and bustle of NYC (As a New Yorker, I felt at home ). I often went out at 1am to grab snacks or food, and I felt safe. Area was clean
Stayed 4 nights in Aug 2025

6/10 Okay

Jennifer

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
The stay started off wonderfully well with a lovely welcome for our Silver Anniversary stay. Club lounge was perfect and the staff there initially very attentive. The room was clean and well appointed. Sadly we had constant door slamming throughout the stay, the day we attended the pool, the bar staff failed to show up on time and we could not order beverages not food. Staff in the lounge were clearly overwhelmed with volume and we were quite frankly ignored. Ricky however was superb. Unescorted children in the lounge were not a welcome sight. Our last morning on check out we sat and waited and waited and waited…. No staff. And when I asked the catering crew for assistance we were ignored. A real disappointment to what was such a special visit for us. I’ll feed back directly to the hotel.
Stayed 4 nights in Aug 2025

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding service

Great location. Very friendly staff special thanks to hardworking housekeeping staff Malik and F & B Manager Nicholas Betok who greets guests at breakfast buffet with his smile and friendly chat. Buffet has wide selection of local and international cuisines.
Stayed 5 nights in Aug 2025

10/10 Excellent

Biletsky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and accommodating. Room is clean, comfortable and comes with lots of amenities.
Stayed 1 night in Aug 2025

8/10 Good

Chiew Wah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good. But crossing roads are not safe. Drivers don't always follow traffic lights. Internet in room is ok.But watching Netflix on TV is a pain.Always freezes and lose signal.
Stayed 6 nights in Aug 2025

10/10 Excellent

Mohamed Fazlee

Stayed 1 night in Aug 2025

4/10 Poor

Bernard, surrey

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2025

6/10 Okay

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
This is not a five star hotel. It has a very nice foyer, but the rooms leave a large amount of room for improvement. The beds are rock hard, like sleeping on the floor, now this is common n SE Asia, however, a five star property shold cater to all guests, having pillow tops for the beds woud go a long way to make the stay and sleeping enjoyable, these can be added or removed at the request of guests, not too much to ask for the price that is paid. The inernet was average and the televisions almost unwatchable due to poor signal and the voices not synching with the screen, again for a five star property these things should work.The lighting in the bathroom area is terrible. The lighting i so bad that the only place where you can actually see your face properly in the mirror is to use the mirror above the toilet, I don't know how women use the bathroom mirror for makeup, I had a hard enough time shaving and brushing my hair. On a positive, the pool and gym area are nice. Overall, an average stay, to be honest, there are better hotels for cheaper in the area. A disappointing stay for the high price.
Stayed 6 nights in Jul 2025

10/10 Excellent

Tien Luon

Stayed 1 night in Aug 2025

6/10 Okay

RONI

Business traveller
Liked: Cleanliness, amenities
First, the bad news : 1. Check in experience was bad. Chaos. People keep cutting you off because there is no system for queueing 2. The hallway on the 19th floor smell like a full blooded construction zone, very strong paint odor. It appears very clean, though 3. No water in the shower. Need to call someone engineering/maintenence to help pull the water plug, which is unnecessary in the first place as the shower area only has a single hand shower 4. The maintenance staff only arrive after 2 calls and 30 minutes later 5. The wall panel/partition between the bed and the lavatory area keeps vibrating whenever my next door neighbor flushes his/her toilet. This is my biggest gripe as the vibration keeps waking me up from my sleep 6. The smart TV sometimes has problem with its Chromecast function. It connects to my advice with minimal trouble but then the screen would either go blank or turn into a screen saver mode The good news : 1. Newly renovated, with nice and inviting lobby bar 2. Room was clean, bed comfy and linens spotless. Plenty of pillows too which is a big plus point 3. The hotel advertised my room as King Deluxe, however the bed was very narrow. Struggle to call it a Queen at best 4. Room has a special filtered, potable water tap, a very nice and concrete green initiative 5. Hotel has a nice fitness facility and a good size pool on the sixth floor
Stayed 1 night in Aug 2025

10/10 Excellent

Saud

Stayed 1 night in Jul 2025

10/10 Excellent

Amjad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central lovely and clean rooms
Stayed 2 nights in Aug 2025

6/10 Okay

Gary

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely
Stayed 2 nights in Jul 2025

10/10 Excellent

Rashidah

Stayed 3 nights in Jul 2025

10/10 Excellent

Jeff

Stayed 3 nights in Jul 2025

10/10 Excellent

JITEN

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels we had stayed during our trip to Malaysia. Would definitely rest stay at this location again on a visit and would recommend to the entire family and friends. Thank you to the amazing staff and all the other services provided by the staff.
Stayed 5 nights in Jul 2025

10/10 Excellent

Rihdwan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Susan

Stayed 5 nights in Jul 2025