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4.4 out of 5

"Great hotel with incredible staff. Walkways/sidewalks around hotel could be improved, " More

By a verified traveller on Wed 16 May 2018

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Hotel Description

A luxury stay in the heart of Kuala Lumpur awaits you at Pullman Kuala Lumpur City Centre Hotel & Residences. Within steps you'll find Pavilion Kuala Lumpur and Kuala Lumpur Convention Centre within a 10-minute stroll. Highlights at this family-friendly hotel include 4 restaurants, 2 bars/lounges and a full-service spa.

LCD TVs with satellite channels are featured in all 607 rooms, and you can enjoy free WiFi, separate bathtubs and showers and coffee/tea makers. Minibars provide refreshments, and 24-hour room service makes dining in an option. You'll find nice touches like bathrobes, slippers and free toiletries to enhance your stay. Free newspapers, free bottled water and in-room massages are also available.

A day of pampering at Vibes Spa can include massages and body scrubs along with access to the spa tub. The buffet restaurant, Sedap, serves international cuisine and is open for breakfast, lunch and dinner. Terrace Poolside Grill is the hotel's own bar. Enjoy the outdoor swimming pool, 24-hour fitness centre, sauna and kids' swimming pool. A conference centre and a business centre are among the business amenities offered. Plus you'll find free WiFi in public areas, concierge services and a 24-hour front desk. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of a free shopping centre shuttle.

Attractions within a 15-minute walk of this 5-star Kuala Lumpur City Centre hotel include KLCC Park and Suria KLCC Shopping Centre.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$146* Per night/room 27 Oct. - 28 Oct.

Deluxe Room (Grand)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 3 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 6 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room (Premium)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room (Executive)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Pullman Kuala Lumpur City Centre Hotel & Residences ratings based on 53 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pullman Kuala Lumpur City Centre Hotel & Residences

Everyone (18) Couples (19) Family (15)
3 out of 5
Large and spacious rooms. Although my room did not have a lot of light and did not a good view. I used the pool and gym and both were fit for purpose.

Posted by on 8 May 2019

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Comment from Hotel Management

24 May 2019 by Morgane Borrel

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Pullman Kuala Lumpur City Centre - Hotel & Residences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Morgane Borrel Guest Experience Manager

5 out of 5
Great room Great pool Close to all shopping Service was brilliant

Posted by on 3 Mar. 2019

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4 out of 5

Great staff

Pros: Great staff
Cons: Walkways to hotel
Great hotel with incredible staff. Walkways/sidewalks around hotel could be improved,

Posted by on 16 May 2018

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Comment from Hotel Management

30 May 2018 by Pullman KLCC Hotel & Residences

Thank you for your feedback. We are happy to read that our staff took good care of you. Your comment about the walkways/sidewalks is noted. We hope to see you again soon.

5 out of 5

Lovely hotel in a great location

Everything was great with out stay in this hotel. Would certainly go back there. Great restaurants and attentive service. Helpful staff. My wife is very fussy and she had a great time too.

Posted by , from Auckland, New Zealand on 2 Dec. 2017

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Comment from Hotel Management

16 Jan. 2018 by Evon Oon

Dear Ross, thank you for your positive feedback. It is gratifying to read that you had a pleasant stay and that our staff took good care of you. We hope to see you again soon.

5 out of 5

Close to Shopping and Friendly Staff

My stay at Pullman was amazing. Staff at the hotel are really friendly and accomodating. Ragu (Conciege Manager) in particular provided exceptional service, always made himself available to talk us about places to visit in Kuala Lumpur. He was very courteous and highly professional. The only sugegestion I have is the speed of reception/check in staff. We thought at times the staff at check was very slow and we noticed that 2/3 staff were helping 1 guest when there was 3/4 people waiting to either check in/out.

Posted by , from Sydney on 27 Jul. 2017

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Comment from Hotel Management

31 Jul. 2017 by Simon Angove

Dear Sam, thank you for sharing your experience following your stay. We are happy that Ragu took good care of you and your encouraging comments will be shared with him. Your feedback regarding our Reception staff is also duly noted and rest assured action will be taken to improve the check-in and check-out process. Thank you again for taking the time to write and we hope to have the pleasure of welcoming you back.

5 out of 5

Location, location and an excellent experience!

Pros: The staff, the rooms, and the location with access to tourist sites, top class shopping and culturally interesting markets within a short distance.
Cons: Put milk in fridge, remove cardboard to falsely fill tissue box and remove price list for snacks that are not provided in fridge.
Location: The numerous high end Malls such as Pavillion, the Pertronas Towers and more, Monorail, free circle buses to Central Markets and Chinatown.
It was a short stay and every part of the hotel experience was excellent. Over the 3 days, all staff were helpful, professional and welcoming. The room was cleaned to my high standards and presented well.

Posted by , from Perth WA on 24 Jun. 2017

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Comment from Hotel Management

30 Jun. 2017 by Simon Angove

Dear Sharon, thank you for your feedback and the wonderful 5/5 rating. We appreciate you taking the time to share your experience following your stay. Your suggestions for improvement have been noted and action will be taken. We are delighted that you had a pleasant stay and we look forward to the pleasure of welcoming you back.

4 out of 5

Great location, nice hotel!

Pros: Staff were great.
Cons: Cleanliness of sitting area of our room, carpet a little grubby and bathroom could use updating and brightening up!
Location: Great location close to good shopping centres and the Drift Karts at BlastaCars which was Awesome!!!
Had a great time and stay staff were very friendly and helpful.

Posted by , from Perth Western Australia on 12 Mar. 2017

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Comment from Hotel Management

29 Mar. 2017 by Zayne Boon

Dear Michael, thank you for your feedback. We are pleased that you enjoyed your stay and that our staff took good care of you. Your comments about the room and bathroom have been noted for corrective action to be taken. Thank you for bringing this to our attention and we look forward to welcoming you back.

5 out of 5

Close to Pavillion and KL CC

Pros: Bedding is so comfortabke that my 1 yr old son would simply play on the bed the whole time. A struggle to wake up but effortless to fall asleep.
Cons: Shower tend to spill water everywhere making a mess.
Location: nightlife and restaurants (paviliion is just a 10 min walk) KLCC is about 15 minutes walk in a covered overhead passage way.
The Hotel is located next to Pavillion. However one needs to use the overhead (covered link to KLCC) to cross the road safeky to get to and from the hotel to Pavillion. There are numerous food restaurants in Pavillion to suit everybody. Will need a bit of a walk to get to the nearest monorail. Best way to get around town is Uber.

Posted by , from Perth Australia on 15 Jul. 2016

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3 out of 5
The hotel is in great location, the shower is great, a jetpump shower i think. However the bathtub water is not warm enough. I can sense the age of the room that i stayed in, although clean but they are basic, the carpet looks worn and the room facilities are basic. Nice staff, very accommodating.

Posted by on 29 May 2016

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5 out of 5
Pros: Great room
Cons: Time to check in and out
great breakfast selection

Posted by , from New Zealand on 15 Dec. 2014

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About the Pullman Kuala Lumpur City Centre Hotel & Residences

Location No. 4 Jalan Conlay, Kuala Lumpur, 50450

Property Features

Pullman Kuala Lumpur City Centre Hotel & Residences offers its guests a full-service spa, an outdoor pool, and a sauna. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. WiFi is free in public spaces. There's an onsite business centre. A kids' pool, a 24-hour fitness centre, and spa services are also featured at the luxury Pullman Kuala Lumpur City Centre Hotel & Residences. You'll have access to the outdoor pool at a partner property. A round-trip airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 5-star Kuala Lumpur hotel.

  • 607 guestrooms or units
  • 29 levels
  • 2 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Built in 2002
  • Bar by the pool
  • Supervised kids' activities (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Kuala Lumpur (KUL-Kuala Lumpur Intl.) (58.7 km / 36.5 mi)
  • Train station: Kuala Lumpur Masjid Jamek Station (3.2 km / 2 mi)
  • Metro station: Raja Chulan Station (0.5 km / 0.3 mi)
  • Property shuttles: Free shopping centre shuttle; airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Pullman Kuala Lumpur City Centre Hotel & Residences offers 607 forms of air-conditioned accommodation with minibars and a safe. 32-inch LCD televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower, a complimentary bathrobe, complimentary slippers and a bidet. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Bathrooms are partially open
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Sedap – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Red – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.

Enju – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Reservations are required. Open selected days.

Blu Bar – On-site bar. Open daily.

Terrace Poolside Grill – On-site bar. Open daily.

24-hour room service is available.

Spa Services

  • Spa tub in spa
  • Minimum age to access spa is 12
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Airport transport is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • No rollaway/extra beds available
  • 24-hour check-in
  • Debit cards
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 200.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 65.00 for adults and MYR 32.50 for children (approximately)
  • Airport shuttle fee: MYR 300 per vehicle (one way)
  • Valet parking fee: MYR 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Prince Kuala Lumpur
  • Kuala Lumpur Hotel Prince
  • Kuala Lumpur Prince
  • Kuala Lumpur Prince Hotel
  • Prince Hotel
  • Prince Hotel Kuala Lumpur
  • Prince Kuala Lumpur
  • Prince Kuala Lumpur Hotel
  • Pullman Kuala Lumpur City Centre Hotel
  • Pullman Kuala Lumpur City Centre
  • Pullman Kuala Lumpur City Centre Hotel & Residences Hotel
  • Pullman Kuala Lumpur City Centre Hotel & Residences Kuala Lumpur

You should know

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.