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Shangri-La Hotel - Kuala Lumpur

5-star property
11 Jalan Sultan Ismail, Kuala Lumpur, 0508 053 286
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4.4 out of 5
Excellent!
See all 11 Wotif Reviews

"The hotel is located in the heart of KL close to everything " More

By a verified traveller on Sun 17 Nov 2019

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Hotel Description

A luxury stay in the heart of Kuala Lumpur awaits you at Shangri-La Hotel - Kuala Lumpur. Within just a 15-minute stroll, you'll find popular places like Kuala Lumpur Tower and Kuala Lumpur Convention Centre. Highlights at this family-friendly hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

You can enjoy LCD TVs with satellite channels, and all 662 rooms feature free WiFi, free wired Internet, and in-room childcare. Minibars provide refreshments, and 24-hour room service makes dining in an option. Premium linens welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Additionally, coffee/tea makers, free newspapers, and free bottled water are available.

A day of pampering can include massages, hydrotherapy, and reflexology along with access to the sauna and spa tub. At the hotel's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy the health club, spa tub, sauna, and kids' swimming pool. A conference center and limo/town car service are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also free self parking, along with the convenience of a shopping center shuttle.

Within a 15-minute walk of this 5-star Kuala Lumpur City Centre hotel, attractions include Petronas Twin Towers and Suria KLCC Shopping Centre.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$126* Per night/room 24 Jul. - 25 Jul.

Horizon Club, Executive Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Premier Suite, 1 King Bed (Selection)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Shangri-La Hotel - Kuala Lumpur ratings based on 11 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shangri-La Hotel - Kuala Lumpur

Everyone (8) Couples (1) Family (2)
5 out of 5
The hotel is located in the heart of KL close to everything

Posted by on 17 Nov. 2019

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5 out of 5
80% cleaning quality but it was generally great to us. However why they don't have queen bed for 4 families member. Normally 4 ppl family is normal number hence we should share two ppl on at least Queen bed rather than 1 King Single. Our family have a holiday as regular based, but if they provide twin bed(king single) size, I DON'T WANT TO STAY IN THE FUTURE ANYMORE.

Posted by on 21 Jul. 2019

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5 out of 5
Our family LOVE this hotel. Suite rooms are huge!! Service is faultless.

Posted by on 30 Jun. 2019

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5 out of 5

Posted by on 3 May 2019

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3 out of 5
Needs a refurb. Our room was very dated with awful old carpet. Staff were wonderful.

Posted by on 20 Feb. 2019

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5 out of 5
Convenient location and close to everything you need in KL

Posted by on 17 Dec. 2018

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5 out of 5
The Shangri-La KL is very comfortable for the business traveller. The room size was fine & cleanliness was excellent. The check-in & check-out was outstanding. The location is good as it's a short walk across the road to the nightlife if you want change of atmosphere & a pleasant drink. I will certainly be staying at Shangri-La when visiting KL & highly recommend for the business traveller who also enjoys the nightlife.

Posted by , from Sydney Australia on 2 Oct. 2018

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1 out of 5

Dissapointing stay

Hotel does not live up to its reputation. Service was dissapointing, they dont seem to care about their guests, its all about the formalities. The guy that organizes taxis outside was extremely rude. If anyone stays here know that theirs a shuttle bus taking you around the main places in the city - very useful when its raining. Saves the taxi guys time and you money. But noone informed us of it apart from the angry taxi driver who was upset that the hotel wouldnt recommend us use a shuttle bus to The petronas shopping centre (literally down road). There was mould around certain places in the bathroom. Was too disgusted to even use their bathtub. Would not stay here again.

Posted by on 26 Mar. 2018

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5 out of 5

In the nicer part of KL.

Pros: Everything about the hotel was great. 5 star excellence in every way, and we were even greeted with a Lion Dance to celebrate the Chinese New Year.
Cons: A better, more informative local map.
Location: A1 location walking distance to KL Tower, Twin Towers, Hop on Hop off and free Kl Bus stops.
Good thing we had free wifi, so Wotif could pressurise us with unnecessary messages.

Posted by , from Melbourne, Australia on 10 Mar. 2018

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5 out of 5

Nice hotel in the city

Had a great family vacation, friendly staff, food are delicious, comfortable bed, will definitely come back to this place or recommend to anyone

Posted by , from Thailand on 18 Oct. 2017

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About the Shangri-La Hotel - Kuala Lumpur

Location 11 Jalan Sultan Ismail, Kuala Lumpur, 50250

Property Features

Shangri-La Hotel - Kuala Lumpur offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. There are 15 meeting rooms available. A children's pool, a spa tub, and a sauna are also featured at the luxury Shangri-La Hotel - Kuala Lumpur. Self parking is free. Smoking is allowed in designated areas at this 5-star Kuala Lumpur hotel.

  • 662 guestrooms or units
  • 28 levels
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Kuala Lumpur Intl. Airport (KUL) (61.1 km / 37.9 mi)
  • Train station: Kuala Lumpur Masjid Jamek Station (1.9 km / 1.2 mi)
  • Metro station: Bukit Nanas Station (0.4 km / 0.3 mi)
  • Property shuttles: Train station pick-up and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Shangri-La Hotel - Kuala Lumpur offers 662 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Kuala Lumpur hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Shangri-La Hotel - Kuala Lumpur has a restaurant on site.

24-hour room service is available.

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Reflexology
  • Body treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 10 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 116.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Shangri-La Hotel - Kuala Lumpur

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-in is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property does not follow regional sanitisation guidelines
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 400 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 98 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 116.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Kuala Lumpur Shangri-La
  • Hotel Shangri-La Kuala Lumpur
  • Kuala Lumpur Hotel Shangri-La
  • Kuala Lumpur Shangri-La
  • Kuala Lumpur Shangri-La Hotel
  • Shangri-La Hotel Kuala Lumpur
  • Shangri-La Kuala Lumpur
  • Shangri-La Kuala Lumpur Hotel
  • Shangri La Hotel Kuala Lumpur
  • Shangri La Kuala Lumpur
  • Shangri La Kuala Lumpur
  • Shangri-La Hotel - Kuala Lumpur Hotel
  • Shangri-La Hotel - Kuala Lumpur Kuala Lumpur
  • Shangri-La Hotel - Kuala Lumpur Hotel Kuala Lumpur

You should know

  • Shangri-La Hotel - Kuala Lumpur offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.