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Shangri-La Hotel - Kuala Lumpur

5-star property
11 Jalan Sultan Ismail, Kuala Lumpur, 0508 053 286
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4.7 out of 5
Exceptional!
See all 34 Wotif Reviews

"Good thing we had free wifi, so Wotif could pressurise us with unnecessary messages. " More

By a verified traveller on Sat 10 Mar 2018

Points Of Interest

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Hotel Description

A luxury stay in the heart of Kuala Lumpur awaits you at Shangri-La Hotel - Kuala Lumpur. Within just a 15-minute stroll, you'll find popular places like Kuala Lumpur Convention Centre and Petronas Twin Towers. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an outdoor swimming pool.

You can enjoy LCD TVs with satellite channels, and all 662 rooms feature free WiFi, free wired Internet and in-room childcare. Dining in is an option with 24-hour room service, and minibars provide refreshments. Premium linens welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Additionally, coffee/tea makers, free newspapers and free bottled water are available.

A day of pampering can include massages, hydrotherapy and reflexology along with access to the sauna and spa tub. At the hotel's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy the health club, spa tub, sauna and kids' swimming pool. A conference centre and limo/town car service are among the business amenities offered. Plus you'll find free WiFi in public areas, a coffee shop/café and coffee/tea in a common area. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also free self parking, along with the convenience of a shopping centre shuttle.

Within a 20-minute walk of this 5-star Kuala Lumpur City Centre hotel, attractions include Kuala Lumpur Tower and Pavilion Kuala Lumpur.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$127 per night

Premier Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Horizon Club, Executive Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Horizon Club, Premier Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Shangri-La Hotel - Kuala Lumpur ratings based on 34 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shangri-La Hotel - Kuala Lumpur

Everyone (18) Business (1) Couples (12) Family (3)
5 out of 5

Posted by on 3 May 2019

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3 out of 5
Needs a refurb. Our room was very dated with awful old carpet. Staff were wonderful.

Posted by on 20 Feb. 2019

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5 out of 5
Convenient location and close to everything you need in KL

Posted by on 17 Dec. 2018

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5 out of 5
The Shangri-La KL is very comfortable for the business traveller. The room size was fine & cleanliness was excellent. The check-in & check-out was outstanding. The location is good as it's a short walk across the road to the nightlife if you want change of atmosphere & a pleasant drink. I will certainly be staying at Shangri-La when visiting KL & highly recommend for the business traveller who also enjoys the nightlife.

Posted by , from Sydney Australia on 2 Oct. 2018

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1 out of 5

Dissapointing stay

Hotel does not live up to its reputation. Service was dissapointing, they dont seem to care about their guests, its all about the formalities. The guy that organizes taxis outside was extremely rude. If anyone stays here know that theirs a shuttle bus taking you around the main places in the city - very useful when its raining. Saves the taxi guys time and you money. But noone informed us of it apart from the angry taxi driver who was upset that the hotel wouldnt recommend us use a shuttle bus to The petronas shopping centre (literally down road). There was mould around certain places in the bathroom. Was too disgusted to even use their bathtub. Would not stay here again.

Posted by on 26 Mar. 2018

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5 out of 5

In the nicer part of KL.

Pros: Everything about the hotel was great. 5 star excellence in every way, and we were even greeted with a Lion Dance to celebrate the Chinese New Year.
Cons: A better, more informative local map.
Location: A1 location walking distance to KL Tower, Twin Towers, Hop on Hop off and free Kl Bus stops.
Good thing we had free wifi, so Wotif could pressurise us with unnecessary messages.

Posted by , from Melbourne, Australia on 10 Mar. 2018

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5 out of 5

Nice hotel in the city

Had a great family vacation, friendly staff, food are delicious, comfortable bed, will definitely come back to this place or recommend to anyone

Posted by , from Thailand on 18 Oct. 2017

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4 out of 5

Nice hotel

A good hotel which is convinently located (near to the Petronas Tower).

Posted by , from sydney on 23 Aug. 2017

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5 out of 5
Excellent, great staff and service. Would go back.

Posted by on 9 Jul. 2017

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4 out of 5

Good location in the centre of the city

Cons: Rooms are a bit dated.
Location: Close to monorail and KLCC Suria shopping mall.
Good location in the centre of the city. Close to monorail and KLCC Suria shopping mall.

Posted by on 23 Aug. 2015

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About the Shangri-La Hotel - Kuala Lumpur

Location 11 Jalan Sultan Ismail, Kuala Lumpur, 50250

Property Features

Shangri-La Hotel - Kuala Lumpur offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. There are 15 meeting rooms available. A kid's pool, a hot tub, and a sauna are also featured at the luxury Shangri-La Hotel - Kuala Lumpur. Self parking is free. Smoking is allowed in designated areas at this 5-star Kuala Lumpur hotel.

  • 662 guestrooms or units
  • 28 levels
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Kuala Lumpur (KUL-Kuala Lumpur Intl.) (61.1 km / 37.9 mi)
  • Train station: Kuala Lumpur Masjid Jamek Station (2.2 km / 1.3 mi)
  • Metro station: Bukit Nanas Station (0.4 km / 0.2 mi)
  • Property shuttles: Train station pick-up and shopping centre shuttle
  • Parking: Free self parking

Room Amenities

Shangri-La Hotel - Kuala Lumpur offers 662 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. This Kuala Lumpur hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.

Shangri-La Hotel - Kuala Lumpur has a restaurant on site.

24-hour room service is available.

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Reflexology
  • Body treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time ends at 10 PM
  • Check-in time starts at 2 PM

Special check-in instructions:

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 116 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 400 per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 98 per person (approximately)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 116 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Shangri-La Hotel Kuala Lumpur
  • Shangri-La Kuala Lumpur
  • Shangri La Kuala Lumpur
  • Shangri La Hotel Kuala Lumpur

You should know

  • Shangri-La Hotel - Kuala Lumpur offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.