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Starpoints Hotel Kuala Lumpur

3.5 star property

Photo gallery for Starpoints Hotel Kuala Lumpur

Exterior
An outdoor dining area with tables and chairs, covered by a roof with hanging lights, and potted plants.
An indoor/outdoor dining area with tables and chairs, potted plants, and a modern architectural ceiling.
A hotel room with a large bed, a desk, a window with a city view, and a painting on the wall.
A hotel reception area with a reception desk, a waiting area with a patterned floor, and a wall with framed pictures.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Laundry room
  • Housekeeping

Explore the area

View map
149 Jalan Masjid Jamek, 137, Kuala Lumpur, Federal Territory of Kuala Lumpur, 50100
  • Place, SOGO
    ‪3 min walk‬
  • Place, Merdeka Square
    ‪7 min walk‬
  • Place, Petaling Street Market
    ‪12 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪59 min drive‬

Room options

View all photos for Standard Room

Minibar, in-room safe, desk, iron/ironing board

Standard Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Suite

Executive Suite

Executive Suite

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room

Minibar, in-room safe, desk, iron/ironing board

Superior Room

  • 20 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room

Minibar, in-room safe, desk, iron/ironing board

Deluxe Room

  • 25 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Single Bed
  • Free Wi-Fi

About the area

Kuala Lumpur

Starpoints Hotel Kuala Lumpur places you in the centre of Kuala Lumpur, within just a 15-minute stroll of popular places like Central Market and Petaling Street Market. Highlights at this hotel include a restaurant, free self-parking and a conference centre. .The fine-dining restaurant, KABABISH, is open for breakfast, brunch, lunch and dinner. Business travelers can take advantage of meeting rooms, a business centre, and limo/town car service. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. There's also the convenience of an airport shuttle. .Within a 30-minute walk of this 3.5-property class Golden Triangle hotel, attractions include Petronas Twin Towers and Pavilion Kuala Lumpur.

What's nearby

  • SOGO - 3 min walk - 0.3 km
  • Kuala Lumpur Forest Eco Park - 5 min walk - 0.5 km
  • Merdeka Square - 7 min walk - 0.6 km
  • Petaling Street Market - 12 min walk - 1.0 km
  • Kuala Lumpur Tower - 14 min walk - 1.2 km

Getting around

  • Bandaraya Station - 6 min walk
  • Kuala Lumpur Masjid Jamek Station - 8 min walk
  • Subang (SZB-Sultan Abdul Aziz Shah) - 31 min drive

Restaurants

  • ‪Nasi Lemak Burung Hantu - ‬2 min walk
  • ‪Thalapakatti Briyani Restaurant Semua House - ‬1 min walk
  • ‪Burger Shark - ‬1 min walk
  • ‪sudut selera seafood - ‬2 min walk
  • ‪Semua House Chicken Rice - ‬1 min walk

About this property

Starpoints Hotel Kuala Lumpur

There's a restaurant on site. WiFi is free in public spaces. Business amenities include a business centre, meeting rooms, and limo/town car service. An airport shuttle (available 24 hours) and a theme park shuttle are available for a fee. A vending machine, tour/ticket assistance, and concierge services are also featured at the business-friendly Starpoints Hotel Kuala Lumpur. Self parking is free.
  • 1 building
  • 137 guestrooms or units
  • 15 levels
  • Conference rooms
  • Built in 2009
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Dining venue
Starpoints Hotel Kuala Lumpur offers 137 accommodations with minibars and a safe. 37-inch LCD televisions come with satellite channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle up to 50 km
  • Train station pick-up shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Restaurants on site

  • KABABISH

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 15 floors
  • Built in 2009
  • Reception hall

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Early check-in subject to availability
Early check-in fee: MYR 75
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MYR 75

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Starpoints Hotel Kuala Lumpur

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 60.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MYR 150 per vehicle (one-way)
  • Early check-in fee: MYR 75 (subject to availability)
  • Late check-out fee: MYR 75 (subject to availability)
  • Rollaway bed fee: MYR 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Starpoints
Hotel Starpoints Kuala Lumpur
Starpoints Hotel
Starpoints Hotel Kuala Lumpur
Starpoints Kuala Lumpur
Starpoints Kuala Lumpur
StarPoints Hotel Kuala Lumpur Hotel
StarPoints Hotel Kuala Lumpur Kuala Lumpur
StarPoints Hotel Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

What is the cancellation policy at Starpoints Hotel Kuala Lumpur?

Starpoints Hotel Kuala Lumpur offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Starpoints Hotel Kuala Lumpur?

Yep, Starpoints Hotel Kuala Lumpur has a free self car park.

Is there a free airport shuttle available at Starpoints Hotel Kuala Lumpur?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Starpoints Hotel Kuala Lumpur?

Yep, you can grab a meal at Starpoints Hotel Kuala Lumpur's onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Starpoints Hotel Kuala Lumpur?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Starpoints Hotel Kuala Lumpur?

No, pets and service animals are not allowed.

Starpoints Hotel Kuala Lumpur Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 63 out of 322 reviews
Rating 8 - Good. 142 out of 322 reviews
Rating 6 - Okay. 85 out of 322 reviews
Rating 4 - Poor. 22 out of 322 reviews
Rating 2 - Terrible. 10 out of 322 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

riyaskhan

Disliked: Cleanliness, property conditions & facilities, room comfort
Condition is average and cleanliness is below level.
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So-so
Stayed 2 nights in Oct 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extremely small room with bed bugs

Location was good but room was extremely small for two people and had bed bugs. We called housekeeping and they moved us to a slightly bigger room on the same night. Have travelled to KL a couple of times but this was the first time had a room infested with bed bugs. It was terrible feeling. Location was good for shopping Muslim products.
Stayed 3 nights in Sep 2019
Verified

8/10 Good

Yam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean & nice hotel

lot of eating place
Stayed 2 nights in Sep 2019
Verified

8/10 Good

Yam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location at india area, as easy to find food
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Verified traveller

what i like most is located at the center of market, supermarket, and malls. No need to go far or need a ride. Just walk to reach them all. Hospitable staffs too.
Stayed 4 nights in Aug 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities
Vary vary poor customer service and vary dirty hotel
Stayed 1 night in Jul 2019
Verified

4/10 Poor

Maimunah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dont stay at room 1001. Room key always faulty

I stayed for 4 days 3 nights. Terrible room. Key to room default, cannot batch in to open the door. Everytime I wanted to enter the room, I have to call the maintenance or front office to open the room door for me. So inconvenient. I requested the hotel to give me extra keys, but the front office say no spare keys. I hv no privacy at all & very inconvenient. Dont stay at room no 1001.
Stayed 3 nights in Feb 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel experience.

On 12 Januray 2019, we checked into Starpoint Hotel, Kuala Lumpur around 6.30pm. When we reached out room, we realized there was no water supply to the room. When we went to the reception to check, we came to know many others were affected as well. But they assured us that the water supply will be back soon. We soon left the hotel and came back to around 10pm. But yet there was no water supply till then. So we vacated the room and checked out. And we had to look for another room in the middle of the night. The receptionist promised a refund on 14 January 2019. But even after mutiple attempts to reach them, they refused to process the refund amount. This is the worst experience in a hotel I ever had before. Even worst, there was bed bugs in the mattress. Water is a basic necessity for anyone. A hotel which is not able to provide that, it deemed to unfit to run one. What is worse, is going back on their words after promising a refund. I feel overall very displeased with how the hotel staff handled the situation and this is the worst hotel stay for my family.
Stayed 1 night in Jan 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay n friendly staff
Stayed 1 night in Jan 2019
Verified

4/10 Poor

LEE

Liked: Cleanliness
Disliked: Staff & service
not so good and the price is so high it is not hotel but the chargeas is like hotel
Stayed 1 night in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
The staf - early check in without pymnt complementary for staf working at 24/12/18 we^ll bck again
Stayed 3 nights in Dec 2018
Verified

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for shopping; near to train stations. Hotel shuttle was helpful. Food was excellent.
Stayed 2 nights in Dec 2018
Verified

10/10 Excellent

Farah

Liked: Cleanliness, property conditions & facilities, room comfort
Nice and comfortable
Stayed 3 nights in Nov 2018
Verified

8/10 Good

Thomas

Liked: Staff & service

Great people very respectful especially the naple

Enjoyed my stay always ready to help especially the clerks and men from naple will be back again soon oh and house keeper excellent thanks to all love this hotel and adjacent food store
Stayed 16 nights in Sep 2018
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad condition of the room

Light doesn't work, toilet too small hard to breath, dirty carpet, television not working and too noisy..
Stayed 2 nights in Sep 2018
Verified

10/10 Excellent

Zuraidah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good stay. Right in the middle vof the city.
Stayed 2 nights in Sep 2018
Verified

8/10 Good

Remy syarmila

Good and valuable
Stayed 1 night in Sep 2018
Verified

6/10 Okay

Verified traveller

Conveniently located near Masjid India

Ok for the price. Should have installed day curtain though
Stayed 3 nights in Aug 2018
Verified

10/10 Excellent

Magdalena

My parents and I stayed here 2 nights and overall no complaints. They organized a driver for us that gave us a great tour of the city for a rather good price. Would stay again.
Stayed 2 nights in Jul 2018
Verified

10/10 Excellent

Kichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel at the heart of the buisness center

Very convenient and best hotel location . Shopping verities of daily goods and clothings as well as foodstalls are located everyway.
Stayed 2 nights in Aug 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sangat suka dengan servis hotel ni . Nanti nak cek in lagi laa .
Stayed 2 nights in Jul 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parkir percuma utk pelanggan
Stayed 1 night in Jul 2018
Verified

6/10 Okay

MOTOHARU

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

安いけど、立地条件の良いホテル

ホテルの部屋は綺麗で、寝心地も良かったが、シャワーのお湯の出が悪かったのが残念でした。 ホテルの周辺はインド人街で、同じ建物の中に、インド系のショッピングセンターがあり、アルコール以外はたいてい揃います。インド人の宿泊客も多いので、朝食にインド料理を食べる事が出来ます。 ホテルの近くには、マスジットジャメ駅、バンダラヤ駅、バンクネガラ駅(マレー鉄道)が、ムルデカスクエアやセントラルマーケット、チャイナタウンも徒歩圏内と立地条件は凄くいいホテルでした。
Stayed 4 nights in Jun 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
my stay was a bit dissappointed.my room was knocking by someone (introduce himself as a staff maintenance) at late nite around 11pm (if not mistaken) asking that we're complain our tv not functioning eventhough we're never make any complain.might be his go to the wrong room (i guest). overall my stay with my friend goods because of the location of the hotel.