6/10 Okay
Mei Lai
Travelled with family
9 Jul 2025
The stay is pleasant, room is clean and good location. Unfortunately I am very unhappy and upset with the 2 rooms Urban twin booked. The website indicated stay for 3 people with connecting available. So I had requested for connecting room. On the check in, I was informed that connecting is available for king bed and single 2 beds. I had to pay extra bed each for room for 3rd person. I call Expedia and email but no replied. The reception mentioned that they cannot assist me as the booking is via 3rd party. I need to clarify with them. The urban twin is available for 2 single beds for 2pax not 3 pax. I have checked website it is showing 3person. Please explain as the website is misleading and distorted my costing. I paid for 2 urban twin room and I had to paid for 2 addition extra bed cost. Attached the website screenshot for your explanation.
Mei Lai
Stayed 4 nights in Jul 2025