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4.5 out of 5

"Staffs are nice and professional. Rooms and facilities are very nice. Recommend " More

By a verified traveller on Fri 10 Jan 2020

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Hotel Description

A luxury stay in the heart of Kuala Lumpur awaits you at The Face Suites Kuala Lumpur. Within a 20-minute stroll, you'll find popular places like Petronas Twin Towers and Kuala Lumpur Convention Centre. Highlights at this aparthotel include 2 restaurants, 2 outdoor swimming pools, and in-room kitchenettes.

You can enjoy an LED TV with satellite channels, and each apartment features a washer/dryer, free WiFi, and a living room. A kitchenette comes equipped with a refrigerator, a microwave, and a dishwasher, and room service is also available. Free bottled water, a safe, and a hair dryer are also available.

The café, Cafe iL Viso, serves international cuisine. Deep Blue is the aparthotel's own rooftop bar, serving drinks along with lunch and dinner. Enjoy the fitness center and kids' swimming pool. Added amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning buffet breakfast is served between 7 AM and 11 AM. There's also valet parking, along with the convenience of an airport shuttle.

Attractions within a 20-minute walk of this 5-star Kuala Lumpur City Centre aparthotel include Kuala Lumpur Tower and Suria KLCC Shopping Centre.

Superior Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$72* Per night/room 19 Jun. - 20 Jun.

Premier Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

One Bedroom Grand Premier

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Room, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Face Suites Kuala Lumpur ratings based on 16 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Face Suites Kuala Lumpur

Everyone (11) Couples (2) Family (3)
5 out of 5
Staffs are nice and professional. Rooms and facilities are very nice. Recommend

Posted by , from Sydney, AU on 10 Jan. 2020

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3 out of 5
Lifts too busy for the size of the building. Breakfast room to small with queues. View advertised of the towers no longer exits as a new building has been built blocking the view from pool - view from room was a concrete wall.

Posted by on 3 Jan. 2020

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5 out of 5
a great place to stay and very convenient - the elevator system needs an overhaul. 51 floors with each elevator able to stop at each floor means a lot of wasted time - one set express to higher floors and the other set accessing lower floors is needed.

Posted by on 3 Jan. 2020

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5 out of 5

Posted by on 14 Dec. 2019

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4 out of 5
The infinity pool is amazing BUT a new building is going up right next to it and this will spoil the views somewhat.

Posted by on 28 Nov. 2019

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5 out of 5
Location was good with only a few minuts walk to KLCC and the towers and also the Trams.

Posted by on 29 Jan. 2019

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5 out of 5
Very lovely luxe apartment with all the mod cons including laundry/dryer. Short walks to various shopping centres and kampung baru. Incredibly attentive housekeeping staff and always helpful front desk staff. Good WiFi. Had a pleasant stay.

Posted by on 27 Nov. 2017

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5 out of 5
Lovely hotel, huge apartment. Very clean. Staff were wonderful!

Posted by , from Australia on 4 Nov. 2017

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4 out of 5

Great apartment and facilities

We stayed in a deluxe suite for 7 nights. Location was good, and the apartment was excellent. Unfortunately the service was inconsistent. We got different rates for breakfast and different ways of being charged depending on who was at the desk at the time. Of course on check out we noticed that we had been overcharged. Overall however it was a great stay.

Posted by , from Melbourne Australia on 4 Nov. 2017

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4 out of 5

Hassle free accommodation

Pros: The modern feel of the hotel overall, large rooms and the infinity pool.
Cons: Lifts can be quite busy at times.
Location: The location is within walking distance to the KLCC, which is a plus.
Our stay at the hotel was hassle free. We enjoyed its close location to KLCC and the great view from the Skydeck (51st floor) with the infinity pool. The lifts and Skydeck could be very busy at times.

Posted by , from Australia, Melbourne on 8 Oct. 2017

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About the The Face Suites Kuala Lumpur

Location 1020, Jalan Sultan Ismail, Kuala Lumpur, 50250

Property Features

As a guest of The Face Suites Kuala Lumpur, you'll find 2 outdoor swimming pools, a fitness center, and a children's pool. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The luxury The Face Suites Kuala Lumpur also features a rooftop terrace, concierge services, and laundry facilities. For a fee, parking is available. This 5-star Kuala Lumpur aparthotel is smoke free.

  • 200 guestrooms or units
  • 51 levels
  • 2 dining venues
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Separate living room1
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Kuala Lumpur (KUL-Kuala Lumpur Intl.) (60.4 km / 37.5 mi)
  • Train station: Kuala Lumpur Sultan Ismail Station (1.9 km / 1.2 mi)
  • Metro station: Bukit Nanas Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Face Suites Kuala Lumpur offers 200 air-conditioned accommodations with washers/dryers and safes. Accommodations offer separate living rooms and include desks. Accommodations at this 5-star aparthotel have kitchenettes with full-sized refrigerators/freezers, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include showers, bathrobes, bidets, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 42-inch LED televisions come with satellite channels. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchenette
  • Washer and dryer
  • Living room
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Refrigerator (full size)
  • Microwave
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Bidet
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Cafe iL Viso - This café specializes in international cuisine and serves light fare only.

Deep Blue - This rooftop bar specializes in international cuisine and serves lunch and dinner. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 1:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 85.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Face Suites Kuala Lumpur

Policies

All guests must show a valid passport. This is the only form of identification that is accepted at this property.

The credit card used for booking the reservation must be presented at check-in. If the cardholder cannot be present, guests must contact the property prior to arrival to make special arrangements.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve rollaway/extra beds and sofa beds. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.The property is professionally cleaned, and disinfectant is used to clean the property.For traveler safety, contactless check-in and check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.

  • Property is cleaned with disinfectant
  • Security system
  • Staffed front desk
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • No pets or service animals allowed
  • Debit cards
  • Gap period enforced between guests' stays 24 hours
  • Property uses a professional cleaning service

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 200.00 per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 50 for adults and MYR 25 for children (approximately)
  • Self parking fee: MYR 10 per day
  • Valet parking fee: MYR 30 per stay
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: MYR 85.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Face Suites Kuala Lumpur
  • Face Suites Kuala Lumpur Aparthotel
  • The Face Suites Kuala Lumpur
  • Face Suites Aparthotel
  • Face Suites
  • The Face Suites Kuala Lumpur Aparthotel
  • The Face Suites Kuala Lumpur Kuala Lumpur
  • The Face Suites Kuala Lumpur Aparthotel Kuala Lumpur

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.